field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

£35,340 - £39,268 per annum (dependent on experience) plus Essential Car User AllowanceFull-time – 35 hours per weekSouth East London - HybridHexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across South East London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.&nbsp;Are you looking to utilise your excellent customer service and communication skills to provide our residents with a great service? If so, this could be the role for you. We are looking for a Neighbourhood Officer to join our dynamic Housing Team to provide a comprehensive neighbourhood management service to a patch of circa 550 homes across our boroughs of operation.&nbsp; &nbsp;Our ideal candidate will have:<ul><li>A proven background of working in a front-line customer service environment – preferably in the housing sector.</li><li>A commitment to excellent standards of customer care.</li><li>Good IT and numeracy skills. </li><li>Excellent verbal and written communication skills.</li><li>Excellent organisational skills – ability to manage a busy workload and meet deadlines/targets.</li><li>An understanding of issues relating to diversity (e.g. mental health, neurodiversity, other vulnerabilities) and a commitment to equal opportunities.</li><li>A full driving licence and access to a vehicle.</li></ul>We are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live inWe are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.&nbsp; We will offer you training and supervision to help you achieve your full potential, and an excellent package including essential car user allowance, pension scheme, flexible hybrid working, and 26 days annual leave.For further details and how to apply, please visit our website at&nbsp;<a href="http://www.hexagon.org.uk/careers" target="_blank">www.hexagon.org.uk/careers</a>&nbsp; &nbsp;No agencies. Previous applicants need not apply.Closing date: Sunday 22 June 2025.Interviews will take place on Wednesday 2 July 2025.&nbsp;We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.Accessibility and AdjustmentsWe are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact <a href="mailto:recruitment@hexagon.org.uk" target="_blank">recruitment@hexagon.org.uk</a>&nbsp;Confirmation of appointment to this post will be subject to the successful candidate obtaining an acceptable disclosure from the Disclosure &amp; Barring Service. Details on the DBS can be found at&nbsp;<a href="http://www.gov.uk/disclosure-barring-service-check" target="_blank">www.gov.uk/disclosure-barring-service-check</a>

Neighbourhood Officer

About Us Job Title: Allocation and Mobility Officer Salary Range: £37,766 - £45,763 per annum Permanent - Full time (36hours) Location: Putney Bridge Road, London, SW18 1HR Objective of role The Allocation team are primarily responsible for the effective and efficient letting of Council and registered social landlord vacancies that are available to the Council and to ensure that any re-letting period is kept to a minimum. You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as registered providers, housing management teams and supporting agencies. You will need to proactively seek housing solutions for clients who may have complex rehousing needs and assess the suitability of a settled offer of accommodation. You need to be organised and have the skills to effectively manage the rehousing demands and clients' expectations in accordance with the Lettings plan(s). Resilience is key as some of those in need of our services are often vulnerable and in need of appropriate support and guidance during this period. This role in particular focuses primarily on our Wandsworth 'A Home that Fits' initiative whose main objective is to assist and support social housing tenants to move to smaller homes. There may be a requirement to assist with the overall letting/re-letting of homes outside of the 'A Home that Fits' initiative. About the role Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it. Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role. Basic knowledge of Housing Allocations: You will need to understand the basics of the rehousing process and the client groups the Council(s) assist including those we have a legal duty to; however, support will be given to candidates to build on this knowledge and on the job learning will take place. Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service. Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as key workers and other services in the wider Housing and Council departments such as Housing Options and Assessment teams. Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with stage of their rehousing journey. Essential Qualifications, Skills and Experience - Ability to work independently, motivated and put people first - Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients. - Excellent customer service skills - Excellent organisation skills and the ability to prioritise - Commitment to maintaining and improving the quality of services provided. -Proven ability to negotiate successfully If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity. Indicative Recruitment Timeline Closing Date: Sunday 29th June 2025 Shortlisting Date: W/C 30th June 2025 Interview Date: TBC Useful Information We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Allocations and Mobility Officer

Location London Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

Associate - Housing Management

Housing Officer/Neighbourhood Manager - 6 Month Fixed Term Contract (Outer London) Salary £45,527 Per Annum (pro rata) + Benefits. A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul> <li>Manage and resolve any tenancy and estate management issues</li> <li>Act as a central point of contact for all resident queries</li> <li>Managing all resident schemes</li> <li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes </li> <li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li> <li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them. </li> <li>Managing new developments handovers </li> </ul>What you'll need <ul> <li>Ability to demonstrate that you have extensive Social Housing experience, managing a busy general needs patch. Managing any Tenancy management issues that arises as a result of the Tenancy agreement or lease. </li> <li>Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse and keeping our residents safe for instance safeguarding.</li> <li>Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.</li> <li>Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep our residents safe.</li> <li>A confident communicator across all channels, being an ambassador of Origin Housing demonstrating the values. You will be experienced in producing written correspondence for a variety of audiences.</li> <li>Strong customer service experience which demonstrates that you place our customers at the heart of everything you do. </li> <li>Experience of problem solving and demonstrating professional curiosity</li> <li>You need a full driving licence and access to your own vehicle for work </li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li>The Salary of £45,527 per annum.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions from 4% of your salary </li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme </li> <li>Opportunities to join staff network groups </li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for role of Housing Officer/Neighbourhood Manager detailed above. Closing date for applications: Friday 13 June 2025 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Neighbourhoods Locations Watermill Lane Remote status Hybrid Employment type Contract

Housing Officer / Neighbourhood Manager - Outer London (6 Month FTC)

Job Title Neighbourhood Housing Lead - East London x2 Contract Type Permanent Hours Full time, 35 hours per week - 09:00 -17:00 Persona Agile 1-2 days office/patch attendance required, 3-4 days working from home Patch Location East London - Tower Hamlets and Waltham Forest (to be confirmed on appointment, following interview) Reporting Office West Ham Lane, Stratford, London, E15 4PH Salary £35,951 - £39,531 (depending on experience) plus £1,300 Essential Car User Allowance (if Criteria Met Closing date for completed applications 19 th June 2025 at 23:00 Interviews will be held on a date to be determined. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous Applicants Need Not Apply! Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package. • Strong family-friendly policies • Committed Learning &amp; Development • Annual leave starting from 28 days rising to 31 PLUS bank holidays • Excellent Pension Scheme - double contribution up to 6% • Generous non-contributory life assurance • An Employee Assistance Programme • Employee discount/benefits portal • Westfield Health Cash Plan • Great places to work certified 2024-2025 • Best Workplaces for Women As the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. The successful candidate should: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&amp;Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ

Neighbourhood Housing Lead - East London x 2 - 6822

Job Title: Housing Assistant Contract: Full Time Permanent Salary: £28,200.00 Location: Hale Village Tottenham Hale About Outward Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them About the Role Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups? Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London. Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes. Requirements Essential: • Efficient and effective administration of the Supported Housing Department • Ensure a comprehensive, sensitive and efficient housing management service is delivered to our tenants • Work closely with the Tenancy and Income Management Officers and the Housing Management Team • Ensure a seamless service is provided across the income, housing management and maintenance functions • Liaise effectively with internal departments, landlords, and external agencies in relation to Housing Management matters • Strong interpersonal and communication skills (verbal and written) • Empathy and patience, especially when dealing with tenants facing difficulties • Problem-solving mind-set and a proactive attitude • Organisational skills and attention to detail • Resilience and ability to manage difficult or sensitive situations professionally Desirable: • Experience in call handling Full JD Available Upon Request How to Apply If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name. The closing date for all applications is on the 16th June 2025 however it is only an indicative date. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you. Diversity at Outward Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process. Requirements As a Housing Assistant you will be expected to contribute to the efficient and effective administration of the Supported Housing Department and work closely with the Tenancy and Income Management Officers and the Housing Management Team in order to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will also work as part of the Housing team to ensure a seamless service is provided across the income, housing management and maintenance functions of the department including liaising effectively with internal departments, landlords, and external agencies in relation to Housing Management matters. The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. Full JD available upon request Benefits We value everything our staff do for the people we support, so we provide a great benefits package: <ul> <li>25 days Annual Leave excluding Bank Holidays (pro rata for part time)</li> <li>Comprehensive Learning &amp; Development Programme</li> </ul><ul> <li>Cycle-to-Work Scheme</li> <li>Death in Service Benefit</li> <li>Health Assured - Employee Assistance Programme</li> <li>Eye care Vouchers</li> <li>Flu Jab Reimbursement</li> <li>Pension Scheme</li> <li>Purchase Additional Annual Leave</li> <li>Refer-a-Friend Scheme</li> </ul>

Housing Assistant

Social Housing Solicitor (1-3 PQE) x3 - Salary+Supervison bonus - City of London Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs</li> <li>Responsible for all aspects of Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Ability to manage and supervise caseworkers and trainees.</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management.</li> <li>Willingness to attend Housing Court Duty Scheme.</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>Competitive salary</li> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>For further details regarding the salary structure, please refer to the attached job description. The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor (1-3 PQE) x3 - Salary+Supervison bonus - City of London

Social Housing Solicitor/Director - Salary £75K Per Annum - City of London Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. If you are passionate about our areas of law and eager to advance your career with us, please submit your CV and application online. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor/Director - Salary £75K Per Annum - City of London

COMMUNITY MANAGER - 12 MONTH FTC We Realise Potential in Your Story Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find a Community Manager to join our Entertainment team. Is this your next opportunity? The responsibilities of a Community Manager involve supporting the publication of content across various social media platforms, contributing to content creation, and managing the community to enhance our non-video presence. Due to the continuous nature of the work, this role will necessitate community management coverage during UK bank holidays, which includes responding to posts and reposts across all social platforms. Additionally, this position entails regular posting and basic monitoring, without on-call obligations, during weekends and addressing any urgent issues as they arise. This is a full-time position requiring a commitment of 37.5 hours per week on a 12 month fixed term contract. PERKS OF THE JOB We are proud to be an award winning workspace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments! HOW YOU'LL SPEND YOUR TIME <ul> <li>Help to plan, develop and execute communications across all social channels (YouTube, Instagram, TikTok, and WhatsApp) for a large, cross platform project with one of the biggest global TV &amp; Film brands.</li> </ul><ul> <li>Work alongside Social Media Managers to devise strategy across channels and its execution to drive KPIs including brand awareness, engagement and follower growth.</li> </ul><ul> <li>Manage community engagement and monitor trends across YouTube, Instagram, TikTok, and WhatsApp.</li> </ul><ul> <li>Develop and maintain brand tone of voice, maintaining any documentation related to tone of voice.</li> </ul><ul> <li>Produce copy for posts that is engaging, optimised for each platform and aligned to the brand's tone of voice.</li> </ul><ul> <li>Ideate and manage the publishing of content on the brand's WhatsApp channel, Stories across Instagram/TikTok &amp; any broadcast channels.</li> </ul><ul> <li>Daily monitoring of newsroom developments to gain a comprehensive understanding of global events and associated sensitivities, along with the effective use of channel metadata to enhance content optimisation.</li> </ul><ul> <li>Live community management of events and key releases, replying to fans in a way that is authentic and appropriate to the brand TOV (tone of voice).</li> </ul><ul> <li>Monitor performance of content using platform analytics and assisting with reporting, particularly for WhatsApp, Stories and broadcast channels in conjunction with the Partnerships Manager and Insights Analyst.</li> </ul><ul> <li>Social listening; monitoring conversation in relevant areas and engaging when appropriate and using social listening to guide content creation/distribution strategy.</li> </ul><ul> <li>Sentiment analysis and reporting around key releases of priority films/TV series and key beats, utilising our sentiment analysis tools, in conjunction with the Partnerships Manager and Insights Analyst.</li> </ul><ul> <li>Regularly reporting back to the Line Manager regarding top-performing posts, new opportunities, new and emerging platforms, trends or common discussions</li> </ul>WHAT YOU NEED TO SUCCEEDSkills matter, experience is useful, attitude is everything. <ul> <li>Knowledge of social media platforms YouTube, Instagram, TikTok, and WhatsApp) and an understanding of their tonal differences.</li> </ul><ul> <li>Excellent written English language skills with strong attention to detail and factual accuracy.</li> </ul><ul> <li>A genuine passion for Entertainment content, particularly film &amp; TV </li> <li>A knowledge and passion for building and managing communities in the digital space.</li> </ul><ul> <li>An understanding of platform analytics and reporting, particularly around sentiment.</li> </ul><ul> <li>Excellent communication skills, with a positive attitude Ability to work under pressure managing multiple tasks.</li> </ul>LITTLE DOT, BIG IMPACT We're probably the biggest studio you didn't know was fuelling your favourite content. We've been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realised). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business. WE ARE COMMITTED We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive. Learn more about us, our values and our commitments please visit our website <a href="http://www.littledotstudios.com" target="_blank">www.littledotstudios.com</a> for more information. Department Entertainment Role Community Manager Locations Shoreditch, London Remote status Hybrid Employment type Full-time Job ID LDS40425 Working Hours Working full time (37.5 hours) on a 12 Month FTC Contract Type Contract Closing Date 10 June, 2025

COMMUNITY MANAGER

We're Hiring! Join Our New Lambeth Service Supporting Young People Aged 19-25 Multiple Housing Support Worker Roles Available Location: Lambeth, London Hours: 37.5 per week (shifts across 7 days, including weekends and bank holidays Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you. Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Housing Support Workers to join us at the very start of this journey. About the Service This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You'll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living. What You'll Be Doing <ul> <li>Managing a small caseload of young people, meeting regularly to review progress and goals</li> <li>Developing support plans and risk assessments tailored to individual needs</li> <li>Supporting with housing applications, budgeting, benefits, and life skills</li> <li>Signposting to mental health, substance misuse, and safeguarding services</li> <li>Building trusted relationships while maintaining professional boundaries</li> <li>Ensuring accurate record-keeping using Microsoft Office and case management systems</li></ul>Who We're Looking For We're looking for passionate, reliable, and empathetic individuals with: <ul> <li>Experience supporting young people aged 19-25 in supported housing, education, youth work or care</li> <li>Understanding of homelessness and housing legislation</li> <li>Experience in support planning and risk assessment</li> <li>Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)</li> <li>Excellent communication and IT skills, with strong attention to detail</li> <li>A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)</li> <li>A trauma-informed and safeguarding-focused approach to care</li></ul>Important: Your personal statement must clearly confirm: <ul> <li>That you are able to work 37.5 hours per week</li> <li>That you can work on a shift rota covering early mornings, evenings, weekends, and bank holidays</li></ul>Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview. Why Join Peabody? <ul> <li>A rewarding role where your work directly impacts young lives</li> <li>25 days' annual leave (plus bank holidays)</li> <li>Generous pension (up to 10% matched)</li> <li>Paid qualifications and apprenticeship opportunities</li> <li>Flexible benefits including healthcare, dental, and retail discounts</li> <li>Family-friendly policies and 2 paid volunteering days per year</li></ul>Additional Information <ul> <li>This role requires an Enhanced DBS check</li> <li>Peabody does not offer visa sponsorship - you must have the right to work in the UK</li></ul>Ready to apply? Click 'Apply Now' to upload your CV and personal statement. Use the statement to demonstrate how you meet the essential criteria and confirm your shift availability. Questions? Contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Join us and help shape a service that changes lives for young people in Lambeth. Early application is advised, as we reserve the right to close the advert before the closing date if enough suitable candidates apply . Interviews will take place on the 26 and 27 June.

Housing Support Workers - Lambeth

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Schroder Court, TW20 0EH. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: Sunday 8th June 2025 at 23:59 Shortlisting date: w/c 9th June 2025 Interview date: w/c 16th June 2025 "We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant's qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us." About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI). One team together Internal mobility In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed. Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.

Scheme Housing Officer

The role Join Our Team as an Accommodation Manager! Are you ready to lead and inspire? As an Accommodation Manager, you'll be at the heart of our vibrant student and keyworker communities. You'll manage and upskill a dynamic team, provide top-notch support, and travel between our exciting sites. Your role will include: <ul> <li>Crafting and managing the annual site budget </li> <li>Keeping financial records in check </li> <li>Maximizing income by managing rent arrears and supporting residents </li></ul>You'll also ensure high occupancy levels by managing voids, collaborating with partners, and driving local marketing initiatives. Plus, you'll lead community events and promote a cohesive living environment. Working closely with our surveying team, you'll oversee repairs and maintain optimal stock levels. Compliance with health and safety regulations is a must, and you'll embed a performance-driven culture while managing relationships with the NHS and universities. If you're a strong manager with a passion for excellence and a commitment to our values, we want to hear from you! Join us and make a difference! You must possess a full clean UK driving license with access to your own vehicle ! What you'll have <ul> <li>Strong Management skills and experience. </li> <li>Understanding of NHS hospital Key Worker accommodation services or similar, including best practice, the regulatory framework and relevant legislation within which Registered Providers operate. </li> <li>Knowledge of IT systems for the management of residential lettings, customer contacts, property management and compliance. </li> <li>Understanding health and safety and compliance in a residential setting. </li> <li>Strong Budget management skills </li> <li>Customer focussed </li></ul>In your supporting statement, please address how you meet each of the above criteria providing real examples. Advert closing date: Sunday 8th June 2025 at 23:59 Shortlisting date: W/C 9th June 2025 Interview dates: W/C 16th June 2025 "We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant's qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us." About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI). One team together Internal mobility In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed. Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.

Accommodation Manager

Section 20 Consultation Manager£55,000-£60,000 pa + benefits&nbsp;Farringdon, Croydon or Maidstone – hybrid working&nbsp;We’re looking for a Section 20 Consultation Manager to join our Section 20 Team on a permanent basis here at Southern Housing!Reporting to the Director of Customer Transactions, you will provide strong and clear leadership of the Section 20 team, ensuring they are managed, motivated, supported and driven to develop and provide excellent customer service second to none in the sector.&nbsp;You’ll be based at one of our main offices in either Farringdon, Croydon, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. You will be expected to work flexibly to meet customer and business needs including the possibility of some evening working and from different geographic locations as may be needed.Key responsibilities include:<ul><li>In conjunction with the Head of Property Management, Senior Property Managers work with and oversee Property Management team colleagues for block specific s20 consultations for works and services making sure that our ability to recover costs is protected together with making sure that leaseholders’ rights are respected and views taken on board as far as possible.</li><li>As needed work with Service Charge team in the preparation and service of section 20b notices for works or service costs that may need to be deferred.</li><li>Support the production of accurate service charges especially as they may relate to works subject to consultation including reconciling actual costs against estimate provided in section 20 notices. Help as may be needed dealing with resident enquires to ensure speedy resolution and SH externally if disputes arise.</li><li>To lead and manage appropriate projects, to maintain and improve the operation of the team.</li><li>To lead the setting, reviewing and complying with relevant policies and procedures making sure they meet all relevant legal and regulatory requirements as well as working towards best practice and high levels of customer satisfaction as it relates to s20 and relevant related areas.</li></ul>What you’ll need:<ul><li>Extensive knowledge and experience of legal aspects of leasehold law and regulations, especially as it relates to sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court</li><li>Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.</li><li>Proven line management experience with the ability to inspire and motivate staff and stakeholders.</li><li>Effective communicator, using a range of techniques and tools to convey messages.</li></ul>Please include specific examples demonstrating how you meet the criteria in your supporting statementClosing date: Thursday 12th June 2025 at 23:59pm.&nbsp;We reserve the right to close this&nbsp;advert early if we receive a suitable&nbsp;number of applications.We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.About usAt Southern Housing, our residents are at the&nbsp;heart&nbsp;of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.What's in it for you<ul><li>Pension</li><li>Life assurance</li><li>Healthcare cash plan</li><li>Eyecare &amp; dental</li><li>Birthday leave</li><li>Retailers&nbsp;discounts</li><li>Cycle to work</li><li>Buy &amp; sell annual leave</li><li>Season ticket loan</li><li>In-house academy &amp; career development</li><li>Flexible working</li></ul>&nbsp;Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience&nbsp;and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Consultation Manager

Overview Change, Grow, Live services and staff provide wraparound support to rough sleepers and will work directly with emergency accommodation to support the staff with this group of people. We are looking for enthusiastic individuals and friendly faces to help support people in leading healthier lives. A fantastic, new opportunity has arisen to become a Rough Sleepers and Homeless Recovery Coordinator, supporting rough sleeping individuals throughout their treatment journey and successfully supporting their move on into suitable housing arrangements. We are hoping this role will be for you. You will focus on engaging with people who have a history of rough sleeping and substance misuse. You will have some experience of engaging with individuals with multiple and/or complex needs and demonstrate a determined approach to finding solutions. Where: Stevenage Full Time Hours: 37.5 per week Contract: Fixed Term Contract until 31st March 2026. Full Time Salary Range: £27,861.26 - £32,002.35 Allowance: Outer London Fringe Weighting of £694.25 per annum *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Establishing effective communication and referral pathways those individuals who are homeless and in contact with other health and care agencies</li><li>Work closely with the local authority, Health &amp; Social care sector, partners and any provision linked to Homelessness and improve joint working, attending multi-disciplinary meetings when as and when required</li><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Coordinate the transfer of any accommodated out of area individual. This may include referral to and liaison with their new drug and alcohol service and pharmacy and provision of bridging prescription until an appointment and prescription is provided. Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Prior knowledge and experience of working with people who are homeless, sleeping rough or sofa surfing</li><li>Have a strong knowledge and understanding of substance misuse issues </li><li>Experience of engaging with a wide variety of individuals with a variety of backgrounds and needs</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc</li><li>A friendly and supportive team Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer Fringe (£694.25) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Heather Brooks | <a href="mailto:heather.brooks@cgl.org.uk" target="_blank">heather.brooks@cgl.org.uk</a> | 07881335222 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Homeless Recovery Coordinator

Job Description Salary range: £64,317 - £67,812 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time An excellent role... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post This is a key leadership role responsible for managing the Private Sector Initiatives &amp; Projects and Social Housing Service, ensuring a strong focus on developing and managing projects that leverage the private sector to achieve sufficient supply of affordable homes to provide to vulnerable homeless households, commissioning and contract monitoring of housing related support services and effective management of the council's Housing Register. You will lead the operational delivery of boosting supply of homes in the private sector reducing reliance on temporary accommodation and social housing, whilst ensuring compliance with statutory duties and legal frameworks. The role involves driving service improvements, managing budgets, overseeing casework quality and decisions, and shaping policies to reduce homelessness and support vulnerable residents in need to access homes in the private rented sector and via the Housing Register. You will work closely with internal and external partners, including the voluntary sector, to develop and implement effective strategies that resolve homelessness and complex housing needs to improve long-term outcomes for vulnerable residents. The Person We are seeking a dynamic and strategic leader with extensive knowledge of the diverse needs of homeless households and targeted procurement of properties in the private rented sector. You will have a strong track record of managing high-performing teams in homelessness/housing services, successful project management, implementing policy changes, and improving service delivery. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents by proactively engaging with them, taking a holistic approach to resolve their housing and support needs. You are confident in handling complex legal cases, engaging with stakeholders at all levels, and driving innovation in resolving housing and support needs. Strong leadership, problem-solving, and decision-making skills are essential, along with the ability to negotiate and influence and collaborate to achieve positive housing outcomes. You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, highly resilient, takes pride in their work, and is able to motivate diverse teams. Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Closing date: Tuesday 10 May 2025 (23:59) You will be notified if you are shortlisted for interview by: 11 June 2025 Test &amp; Interview date: Thursday 12 June 2025 Please note, this will be held in person at the Civic Centre. Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Service Manager - Private Sector Initiatives & Projects and Social Housing

Are you personable, passionate and thrive working with older people? Do you have a natural ability to network and build effective relationships? If so, you could be a Scheme Manager at Peabody, helping our older residents to maintain their independence, whilst ensuring their safety and security. Your typical day could start with providing practical assistance to a resident before you undertake a site inspection. Then you might be meeting with an internal or external stakeholder to effectively signpost a resident to additional or specialist support before you lead a scheme event promoting resident participation and wellbeing. As Scheme Manager,you'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents. You'll actively work with residents in the management of their self-contained flat, developing and improving Peabody's service to them and ensuring we take full account of our older residents' needs. Success in this role requires your presence at the sheltered housing scheme for five days each week. Your role covers all aspect of housing management - everything from estate, scheme, and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you're energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. To be a success in this role, you're <ul> <li>Experienced in providing support to vulnerable adults.</li> <li>Experienced working in housing.</li> <li>Knowledgeable of the importance of record keeping and understand safeguarding.</li> <li>A driver and have access to a vehicle with the appropriate insurance. </li></ul> This role will require an Enhanced DBS check Here just a few of the benefits for working at Peabody: <ul> <li>30 days' annual holiday plus bank holidays </li> <li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x Life Assurance</li> <li>Professional development by access to "paid for" apprenticeship programs and qualifications</li> <li>Two additional paid volunteering days each year </li> <li>Family friendly policies</li> <li>Up to 10% pension contribution matched 1:1</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a> We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place week commencing 23rd June PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Scheme Manager

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. This is an opportunity to join one of our 4 pillars: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex . You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Job summary Are you a motivated, dynamic, and enthusiastic registered nurse or occupational therapist with significant experience of working with people that are homeless or rough sleeping? If so, we have an exciting opportunity for you to be involved in our specialist Homeless Health team working with a diverse client group across three hospital sites. We have two Band 7 posts within the service, a part time GP, a team-leader and 3 homeless health housing coordinators The Homeless Health Service provides enhanced inpatient care, and ensures safe, and sustainable hospital discharges that meets the needs of patient's currently experiencing homelessness. The service aims to: <ul> <li>Increase GP registration amongst the homeless population thereby reducing delayed discharges and improving access to primary healthcare.</li> <li>Increase the number of homeless people able to understand and manage their health and wellbeing independently, through improved co-ordination, access to education and prevention and the encouragement of self-care.</li> <li>Increase the number of service users with deteriorating conditions who are recognised early and linked into primary care and other services.</li> <li>Reduce homeless service users being admitted/re-admitted to hospital.</li> <li>Decrease A&amp;E attendance and hospital admission for "hard-to-reach" homeless people and frequent attenders.Reduce LLOS for homeless people through early identification and expert case management.</li> </ul>Main duties of the job <ul><li>You will contribute senior clinical knowledge and expertise in this specialist area through your clinical practice and through education and training.</li><li>You be a role model for inclusion health practice in the organisation.</li><li>You will line manage the Housing Officers in the team.</li><li>A strong understanding of how self-neglect is part of homelessness, safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable.</li><li>Experience within drug and alcohol services would also be beneficial.</li><li>A positive, can do 'attitude', a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential.</li></ul>About us At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Person Specification Education/ qualifications Essential <ul> <li>Nursing or Occupational Therapy qualification</li> <li>At least degree level education or equivalent</li> <li>Post graduate qualification in a relevant clinical discipline</li> <li>NMC approved mentorship course.</li> </ul> Desirable <ul> <li>Leadership training</li> <li>Formal training in motivational interviewing skills</li> <li>Cultural competence training.</li> </ul> Experience Essential <ul> <li>Extensive clinical experience in a relevant discipline.</li> <li>Extensive experience of working with patients who are homeless or at risk of homelessness.</li> <li>Experience of working successfully with patients with non-engagement issues.</li> <li>Experience of multidisciplinary working.</li> <li>Experience in quality improvement in an NHS context</li> <li>Experience of monitoring team performance against key performance indicators</li> <li>Experience of working successfully with challenging behaviour.</li> <li>Extensive experience of managing patients with communication barriers and disabilities.</li> <li>Extensive experience of managing patients with mental capacity and/or safeguarding issues.</li> <li>Experience of delivering harm reduction interventions.</li> <li>Experience of suicide prevention practice.</li> <li>Experience of delivering clinical audits.</li> <li>Experience of delivering successful partnership working</li> </ul> Desirable <ul> <li>Experience of regularly using motivational interviewing techniques.</li> <li>Experience of managing and directing the work of a multidisciplinary team.</li> <li>Experience of managing staff from other organisations</li> <li>Experience of independently producing reports on team activity and performance.</li> </ul>Person Specification Education/ qualifications Essential <ul> <li>Nursing or Occupational Therapy qualification</li> <li>At least degree level education or equivalent</li> <li>Post graduate qualification in a relevant clinical discipline</li> <li>NMC approved mentorship course.</li> </ul> Desirable <ul> <li>Leadership training</li> <li>Formal training in motivational interviewing skills</li> <li>Cultural competence training.</li> </ul> Experience Essential <ul> <li>Extensive clinical experience in a relevant discipline.</li> <li>Extensive experience of working with patients who are homeless or at risk of homelessness.</li> <li>Experience of working successfully with patients with non-engagement issues.</li> <li>Experience of multidisciplinary working.</li> <li>Experience in quality improvement in an NHS context</li> <li>Experience of monitoring team performance against key performance indicators</li> <li>Experience of working successfully with challenging behaviour.</li> <li>Extensive experience of managing patients with communication barriers and disabilities.</li> <li>Extensive experience of managing patients with mental capacity and/or safeguarding issues.</li> <li>Experience of delivering harm reduction interventions.</li> <li>Experience of suicide prevention practice.</li> <li>Experience of delivering clinical audits.</li> <li>Experience of delivering successful partnership working</li> </ul> Desirable <ul> <li>Experience of regularly using motivational interviewing techniques.</li> <li>Experience of managing and directing the work of a multidisciplinary team.</li> <li>Experience of managing staff from other organisations</li> <li>Experience of independently producing reports on team activity and performance.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Imperial College Healthcare NHS Trust Address Trustwide London W2 1NY Employer's website

Homeless Hospital Discharge Team Lead

Job Description Salary range: £43,299 - £46,512 p.a. inc. London weighting Contract: Fixed -Term (2 years) Hours of work: 36 hours per week Location: Civic centre, New Horizon Centre and home working. Make a Real Difference: Help Refugees Rebuild Their Lives Are you passionate about supporting people who've fled crisis and are starting over in a new country? Do you want your work to have a lasting, meaningful impact? If so, we'd love to hear from you. Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post - Resettlement Housing Officer In this vital role, you'll provide specialist, intensive support to homeless clients who are refugees, helping them find stability, safety and hope. You'll coordinate resettlement services across the council and with external partners, ensuring a joined-up approach to housing, advice and support for refugees and asylum seekers. You'll also represent Brent's homelessness services at internal and external forums - including pan-London and Greater London Authority (GLA) networks - helping to shape and influence best practice. About You We're looking for someone who is: • Compassionate - you care deeply about people and are driven to improve lives. • Knowledgeable - you have a strong understanding of housing legislation and the legal frameworks around asylum, immigration, and refugee support. • Experienced - you've worked with key housing systems and understand the challenges facing vulnerable people experiencing homelessness. • Collaborative - you're a team player who can engage and influence a range of stakeholders. • Organised and Analytical - you can manage complex caseloads, make evidence-based decisions, and use I.T. effectively to support your work. If you're ready to be part of a forward-thinking council and help transform how we support some of our most vulnerable residents, we want to hear from you. Apply now and be part of something truly meaningful. Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Closing date: Thursday 12 June 2025 (23:59) Interview will be from week commencing 16 June 2025 Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Resettlement Housing Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations High Wycombe Yearly salary £26,000 - £32,000 Employment type Full-time

Job Description Lettings Officer £38,934-£40,755 per annum About Us Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the 'Building Council Homes for Londoners' programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy. About the Role The purpose of this role is to provide services to housing applicants and tenants. To administer the functions and carry out the responsibilities of the Lettings Agency in accordance with the Council policies, procedure and the appropriate legislation. Post holder's will be placed in a team responsible for designated duties within the range covered by this post as determined by the Lettings Agency Manager in line with fluctuations I work demands and priorities that may change from time to time. The range of duties could include promotion of alternative housing options; support for vulnerable people; mobility schemes; RSL nominations; allocation of permanent and other housing vacancies; administration of the Housing Register; investigation and verification of applicants details; determination of eligibility within the Council's allocations policy. To be successful in this role you must have: A good working understanding and awareness of local housing demand and the needs of residents. Knowledge of Housing Acts in relation to Letting of Social Housing. A good understanding of Immigration guidelines in respect of eligibility for social housing. Awareness of welfare benefits and eligibility Minimum of two years' experience of working in a team within a housing Lettings service environment. Significant experience of at least one of: <ul> <li>Managing and maintaining a Housing Register</li> <li>Allocation of Housing including shortlisting and verification</li> <li>Dealing with Members enquiries &amp; Complaints in relation to Lettings matters</li> <li>Providing a Choice based Lettings Service to residents</li></ul>Ability to communicate clearly, courteously and patiently with members of the public and with colleague Able to use a range of IT systems. Able to make a positive contribution to deliver value for money. For more information regarding the role please click on the link: Please view JD here Closing date 08/06/2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

Lettings Officer

Fulfil your potential in hospitals that make history: Charing Cross, Hammersmith, St Mary's, Queen Charlotte's &amp; Chelsea and Western Eye. With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health. Job overview Are you a motivated, dynamic, and enthusiastic registered nurse or occupational therapist with significant experience of working with people that are homeless or rough sleeping? If so, we have an exciting opportunity for you to be involved in our specialist Homeless Health team working with a diverse client group across three hospital sites. We have two Band 7 posts within the service, a part time GP, a team-leader and 3 homeless health housing coordinators. The Homeless Health Service provides enhanced inpatient care, and ensures safe, and sustainable hospital discharges that meets the needs of patient's currently experiencing homelessness. Main duties of the job <ul><li>To contribute expert clinical skills and knowledge to the service.</li><li>To be a role model for other staff on the service, always delivering inclusive practice.</li><li>To act as a role model for inclusion health practice within the organisation. </li><li>To manage the service caseload on behalf of the service.</li><li>To lead on the monitoring and reporting of the performance of the service as required e.g., by maintaining excel data collection sheets in addition to clinical notes.</li><li>To be a senior representative for the service in a variety of contexts.</li><li>Provide cover for colleagues as appropriate. </li></ul>Working for our organisation At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Person specification Education/ qualifications Essential criteria <ul><li>Nursing or Occupational Therapy qualification</li><li>At least degree level education or equivalent</li><li>Post graduate qualification in a relevant clinical discipline</li><li>NMC approved mentorship course.</li></ul>Desirable criteria <ul><li>Leadership training</li><li>Formal training in motivational interviewing skills</li><li>Cultural competence training.</li></ul>Experience Essential criteria <ul><li>Extensive clinical experience in a relevant discipline.</li><li>Extensive experience of working with patients who are homeless or at risk of homelessness.</li><li>Experience of working successfully with patients with non-engagement issues.</li><li>Experience of multidisciplinary working.</li><li>Experience in quality improvement in an NHS context</li><li>Experience of monitoring team performance against key performance indicators</li><li>Experience of working successfully with challenging behaviour.</li><li>Extensive experience of managing patients with communication barriers and disabilities.</li><li>Extensive experience of managing patients with mental capacity and/or safeguarding issues.</li><li>Experience of delivering harm reduction interventions.</li><li>Experience of suicide prevention practice.</li><li>Experience of delivering clinical audits.</li><li>Experience of delivering successful partnership working</li></ul>Desirable criteria <ul><li>Experience of regularly using motivational interviewing techniques.</li><li>Experience of managing and directing the work of a multidisciplinary team.</li><li>Experience of managing staff from other organisations</li><li>Experience of independently producing reports on team activity and performance.</li></ul>Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number). Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job description (PDF, 419.0KB) </li> <li> FRF Form (PDF, 73.5KB) </li> <li> Our Strategy 2023-25 (PDF, 230.4KB) </li> </ul>

About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com , and follow us on LinkedIn , X , Instagram , and Facebook. Community Manager Department: Social Location: London Contract type: Fixed-Term ( 6- months) Full Time/Part time: Full Time Reporting into: Social Strategy Lead About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury's, Argos , , Mondelēz International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. The Role: The Community Management team are a key part of the Ogilvy social team and help to make brands truly matter on social channels. We are the eyes, ears, and voice for global giants - creative, hungry digital natives who live in the feed and cut through the chaos of social. Through craft, we spark the right conversations, connecting our clients with the right people, at the right time, in the right place. In this role, y ou'll be helping manage online communities, creating content and engaging with the audience directly on various social media platforms. You'll contribute ideas for social media strategies and stay up-to-date on trends to create relevant content - maybe even shooting it yourself. You'll also work with other teams to deliver comprehensive social media campaigns for clients. We're plugged into a 1,000-strong, fully integrated Ogilvy team, fuelled by a deep pool of shared knowledge and collaborative firepower. If that still sounds like somewhere you want to be, Key Responsibilities: Be the strategic social sleuth &amp; brand architect: Craft the strategic social blueprint from online and social community insights. Stay plugged into the zeitgeist by devouring trend reports and campaign insights to keep social fresh. Breathe social channels such as Facebook, Insta, Twitter, YouTube, TikTok &amp; beyond. Support building social and creative briefs and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments. Be a social management tool expert: Expertly create and publish engaging content across all key social platforms. Command the insight toolkit (Sprinklr, Google Trends, etc.) to turn data into action. Manage and own the content publishing process; scheduling, coordination of complex content calendars, QC of live posts. Champion social media best practices, ensuring every execution is flawless. Nail the administrative essentials: reports, scheduling, competitor reviews, and workflow management. Be the voice of the brand on social : Forge powerful internal &amp; client relationships and get to the heart of client challenges and ensure seamless execution. Master the brand's voice, crafting compelling content that resonates with their online audience. Transform audiences into passionate social advocates and craft perfect reactive and proactive comments. Measurement and effectiveness: What's working and why? Understand different social media performance and metrics. Deliver social reports with precisely the insights clients need to drive smart business decisions. Be a data detective and uncover the stories hidden in social metrics and turn them into strategic gold. Grasp client objectives and the competitive arena to ensure social delivers real results. Collaborate with analysts and media planners to report on channel results - community specific data. Understand the benefits of a test &amp; learn strategy can create testing hypothesis. Be the gate keeper of brand safety: Cut through the chaos of social media and moderate complex comments in a very public forum. Live in the detail - one emoji can be the difference between the best comment you've ever read to a full blown crisis. Understand what flies on social for brands, what is over the mark and how to deal with it. BONUS: Bringing impactful ideas to life through content creation: Develop, produce, and distribute engaging, impactful content across various platforms (including social media posts and videos). Knowledge of latest viral and aesthetic trends on social is essential. This includes concepting and shooting quick-turnaround, phone-shot content that aligns with the brand's aesthetic and messaging. Proficiency in mobile content creation and editing software is essential. Requirements: <ul> <li> Experience managing social media accounts and building online communities. </li> </ul> <ul> <li> Experience creating, scheduling, publishing content to social channels and highly proficient using software like Sprinklr , Meta and TikTok Ads Manager Tools. </li> </ul> <ul> <li> Experience concepting, filming and posting content to social media platforms is a bonus. </li> </ul> <ul> <li> Detail-oriented with strong written and verbal communication skills. Organized, analytical and excellent time management skills with a proven ability to manage multiple projects in a fast-paced environment. </li> </ul> <ul> <li> Willingness to take on new challenges and learn, constantly pushing the creative work to be best in class for social. </li> </ul> <ul> <li> Natural and effective collaborator, working effectively and seamlessly amongst an integrated agency team and comfortable and confident liaising directly with clients. </li> </ul> <ul> <li> A social media native, fluent in the digital landscape, inherent understanding of what works on social, blending left-brain analytical smarts with right-brain creative power. </li> </ul> <ul> <li> Stays up to date with social media innovations and leverages them to create great work. </li> </ul> <ul> <li> Proven experience developing impactful social content strategies across diverse sectors. </li> </ul> <ul> <li> Ability to independently manage multiple priorities in a fast paced and deadline driven environment. </li> </ul> How we help you Thrive: <ul> <li> 25 days annual leave + 1 Volunteer Day </li> </ul> <ul> <li> Bupa Healthcare </li> </ul> <ul> <li> Enhanced Maternity, Adoption and Shared Parental Leave </li> </ul> <ul> <li> We have a Flexible Working Model with core working hours: 10am - 4pm </li> </ul> <ul> <li> A 1.5:1 Matching Pension Structure </li> </ul> <ul> <li> Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year </li> </ul> <ul> <li> Season Ticket Loan and Cycle to Work Scheme </li> <li> Life Assurance</li> </ul>At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at <a href="mailto:accommodations@ogilvy.com" target="_blank">accommodations@ogilvy.com</a>. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

Community Manager

Avenues is a place where people smile, laugh and grow - and achieve extraordinary things. Our charity runs specialist services for autistic people, people with learning disabilities, acquired brain injuries and complex needs. We work across Hampshire, South East England, London, Hertfordshire, East Anglia and Shropshire. We are pleased to offer an opportunity for a full time Tenancy Management Officer to join our well established Housing department. We are offering hybrid working and so the role will be based at our Sidcup office 2 days per week, as well as working from home. The role is Monday to Friday, 37 hours per week. As a Tenancy Management Officer you will provide our tenants with an excellent housing management service: Issuing tenancies, effective management and resolution of disputes, minimising rental arrears &amp; client debts and meeting our statutory and regulatory obligations when providing these services. You will also... <ul> <li>Ensure tenancies are in place and work with operational colleagues to ensure tenants are aware of the obligations these place upon them and the organisation.</li> <li>Provide assistance, advice and support to tenants and operational colleagues to address any tenancy disputes promptly and effectively.</li> <li>Monitor and maintain rent and charge records for tenants, working with operational colleagues and tenants to proactively address arrears.</li> <li>Provide monthly reports of arrears and bad debts to managers.</li> <li>Work closely with operational colleagues and other internal departments in the delivery of duties. Seeking out external support and clarification when necessary (e.g. legal advice) in the pursuance of duties.</li> <li>Support the annual review and setting of rents and charges for supported housing within the group, including negotiation with Housing Benefit teams.</li> <li>Ensure all new tenants are provided with a tenancy and supporting information, make relevant HB and welfare benefit claims, and accurately record detailed account of action taken on the rental systems</li> <li>Resolve tenancy disputes quickly and effectively</li> </ul>Our ideal candidate looks like this! <ul> <li>Previous experience in a similar role</li> <li>Hold a full UK driving licence with access to own vehicle for business use (mileage paid)</li> <li>Experience of successfully negotiating rent and service charges with local authorities, and understanding of exempt rents and intensive housing management charges</li> <li>Experience in successfully reducing tenancy arrears and bad debts</li> <li>Understanding of tenancies and experience in successfully enforcing tenancy obligations</li> <li>Good understanding of housing management services and relevant housing legislation</li> <li>Understanding of supported housing and the housing and accommodation needs of people with complex needs</li> <li>Good IT skills including Office 365</li> <li>Tenacious, paying attention to detail with the ability to get to the root of an issue and work with others to address it</li> <li>Possess good organisation &amp; communication skills</li> <li>Be a supportive team player helping team to be their best</li> </ul>Please refer to the role profile for full requirements of responsibilities, experience, skills and knowledge needed to be considered for this role. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. Benefits you can expect! <ul> <li>Flexible Working including working from home.</li> <li>Paid annual leave (pro rata).</li> <li>Access to high quality training that supports your career development.</li> <li>Free and confidential 24/7 access to the health portal and employee assistance programme.</li> <li>Contributory pension scheme with life assurance.</li> <li>Recommend a friend scheme.</li> <li>And more.</li> </ul>Why join us? We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home. You'll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions. We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. Don't miss out on this great opportunity - we are looking forward to hearing from you today! We reserve the right to close the advert earlier than stated.

70 Jobs in Wembley, UK