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At Peabody, we believe in creating a safe, caring, and connected community where everyone has the support they need to live independently, with dignity and respect. As a Scheme Manager, you will have the opportunity to live out our values: Be Kind, Do the Right Thing, Celebrate Diversity, Love New Ideas, Keep Our Promises, and Pull Together in a meaningful way. This role will place you at the heart of an older people's housing scheme, where your compassion and commitment to resident well-being will drive the work, you do. You'll be supporting residents to maintain their independence, while ensuring their safety and security. By working closely with them, you'll help resolve repairs and maintenance issues, manage risks, and safeguard their overall well-being. You'll need to be a natural communicator, confident in building relationships across the organisation and with external agencies. Your ability to listen with empathy, coupled with a keen eye for detail, will enable you to continuously assess residents' needs, ensuring they receive the right level of care and support. We trust you to make the right decisions, managing queries and resolving concerns promptly. As part of your role, you'll take ownership of maintaining accurate records, complying with regulations, and ensuring that the schemes remain safe, secure, and welcoming. We are looking for someone who not only takes pride in the physical upkeep of the scheme but is passionate about fostering community spirit. You'll organise activities that promote well-being, encourage participation, and make the schemes feel like home, not just a place to live. We celebrate diversity and are committed to creating an inclusive environment for both our residents and staff. You'll be supporting individuals from a wide range of backgrounds, which requires an understanding of equality, diversity, and inclusion, and a deep respect for each person's unique journey. Success in this role means ensuring residents feel valued, respected, and empowered in their homes. It means maintaining a high standard of cleanliness, safety, and security, while also fostering a lively, engaging community where residents can thrive. If you're someone who enjoys working independently, taking initiative, and balancing multiple priorities, this role could be perfect for you. You'll be supported to develop professionally and personally, with regular opportunities for training and development. Join us and help us keep our promises to the people we serve, working together to create brighter, more secure futures for all. Key Requirements: <ul> <li>Experience in housing management, supporting vulnerable adults, and risk assessments.</li> <li>Strong communication skills, with an ability to build meaningful, professional relationships while maintaining appropriate boundaries.</li> <li>Competency in IT and Microsoft Office, with a focus on accuracy in maintaining records and reports.</li> <li>Knowledge of equality, diversity, and inclusion, and a commitment to ensuring these principles are at the heart of our services.</li></ul>If this role excites you, we'd love to hear how you'll bring our values to life through your work. Apply now and join us in making a real difference! Here just a few of the benefits for working at Peabody:<ul> <li>30 days' annual holiday plus bank holidays</li> <li>Two additional paid volunteering days each year</li> <li>Family friendly policies</li> <li>Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal</li> <li>4 x Life Assurance</li> <li>Up to 10% pension contribution matched 1:1</li></ul>The role will require an enhanced DBS check, and you'll need a UK driver's licence and access to an insured vehicle. Ready to apply? Please click 'apply now', submit your CV and a bit about why you are the right person for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Interviews are due to take place week commencing the 22 and 28 October. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Scheme Manager

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Apply At Swindon Borough Council we believe in the power of strong, vibrant communities. As a leading housing provider, we're committed to enhancing the quality of life for our customers by delivering exceptional housing services and fostering a sense of belonging. Your next role An exciting opportunity has arisen for a Lead Neighbourhood Housing Officer to Join Our Team. As the Lead Neighbourhood Officer, you will be responsible for delivering excellent customer-focused services, managing neighbourhoods effectively, and improving the quality of life for residents You will oversee and supervise a team of officers, provide guidance and act as a flexible resource in dealing with complex issues and cases in all tenancy matters. You will support the Neighbourhood Housing Manager and deputise for them in their absence. This is a fantastic opportunity for career progression and taking on line management responsibilities. Your key responsibilities will include; <ul> <li>To supervise and support a small number of officers to deliver outstanding customer service</li> <li>To build strong relationships with customers and partner agencies, understanding their needs, and addressing their concerns.</li> <li>To provide a flexible resource for your team and taking ownership of complex cases to seek positive outcomes</li> <li>To implement community engagement initiatives/projects to enhance customer involvement and service delivery.</li> <li>To ensuring compliance with housing regulations and health and safety standards.</li> <li>To fully deputise for the Neighbourhood Housing Manager in their absence</li> </ul>What We're Looking For: <ul> <li>Previous experience in Housing, particularly in Tenancy Services/Estate Management.</li> <li>Exceptional interpersonal and communication skills.</li> <li>Strong problem-solving abilities and a proactive approach.</li> <li>A passion for community development and customer well-being.</li> <li>Leadership experience with the ability to inspire and manage a team.</li> <li>Knowledge of housing laws and regulations.</li> </ul>You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). The ability to travel throughout the Borough will be required. Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details. Please see our new Swindon Plan . Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. Your next steps Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role. Before applying for a secondment it is essential for all employees to discuss their availability for release with their line manager before applying. Should permission not be forthcoming then they should refer the matter to their Head of Service. For further information about the role please contact Beth Wride, Neighbourhood Housing Manager at <a href="mailto:bwride@swindon.gov.uk" target="_blank">bwride@swindon.gov.uk</a> As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion . If you are experiencing technical issues submitting your application please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a>

Lead Neighbourhood Housing Officer

Job Description Job Title: Housing Support Worker Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Monday to Friday 9am - 5pm Location: Booker House, Swindon If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Support Worker This role is based at Booker House in Swindon. Booker House is comprised of self-contained flats providing supported housing to customers with learning disabilities aged 18 - 65. You will provide housing-related support to our customers in a variety of ways. For example, helping customers maintain and sustain tenancies, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Support Worker

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of CGL Swindon. The team supports people with their or their loved ones' drug and/or alcohol issues. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Swindon Full Time Hours: 37.5 per week Full Time Salary Range: £27,449.53 - £31,529.41 (based on full time hours, pro rata for part time). Responsibilities About the role: <ul><li> Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li> Providing screening, assessment, and recovery planning and onward referral</li><li> Reducing drug and alcohol related harm to service users and the wider community</li><li> Promoting carer, service user and community involvement</li><li> Providing advocacy for access to partnership services</li><li> Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li> Research, design and prepare subject matter and materials for groups / pods.</li><li> Deliver structured content within group settings to service users at various stages of recovery</li><li> Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users</li><li> Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc</li></ul>About you: <ul><li> Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li> Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.</li><li> Be an excellent communicator, both verbal and written with good IT skills</li><li> Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li> Have a good working knowledge of mental health interventions, services, and good practice</li><li> Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li> Ability to manage change successfully in a way that prioritises the needs of service users</li><li> Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li> Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li> 25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li> Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li> Contributory pension scheme</li><li> Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li> A friendly and supportive team</li><li> Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 'If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 27/10/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Cassie Miles | <a href="mailto:Cassie.Miles@cgl.org.uk" target="_blank">Cassie.Miles@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Support Officer - Part Time Banbury £13,061 - £13,748 per year 18.75 hours per week - Monday to Wednesday We have a great opportunity to join our Housing 360 team in the role of Housing Support Officer. This is an exciting time to join the team as you'll be helping to shape the team's processes by looking at the way we work in a new light. During your working day you'll be visiting multiple properties, including houses and flats, within your geographical area, completing annual fire door checks. The role of Housing Support Officer will include: <ul> <li>Completing property inspections</li> <li>Completing health and safety compliance checks</li> <li>Updating resident information forms </li> <li>Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team</li> <li>Extensive travel throughout the geographical area covered</li></ul>Skills and experiences: <ul> <li>Previous experience within either customer service or property inspection.</li> <li>Knowledge of compliance and health and safety</li> <li>Great organisation skills and ability to manage and prioritise your own diary</li> <li>Clear communication skills</li> <li>Ability to complete tasks within set deadlines</li> <li>Competent using mobile technology to complete worksheets</li> <li>This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£13,061 per annum (rising to £13,748 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £26,122 based on 37.5 hours per week rising to £27,497 after 12 months service and subject to satisfactory performance To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 9 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Support Officer - Part Time

About the role: An exciting opportunity has arisen in our Neighbourhood Team. We have recently undergone a review of our housing services, transforming our neighbourhood and tenancy support services by bringing them under one team to ensure our services are more closely aligned and can respond to customer demand. We are looking for an experienced Housing Manager who can lead a multi disciplined tenancy and neighbourhood service at Cottsway. You will have proven experience and a background in the development and delivery of excellent tenancy and estate management services. You will lead a busy team of Housing professionals ensuring the delivery of an efficient, innovative and value for money service to our customers. Working collaboratively with other teams, you will be solution focused to ensure the delivery of a seamless tenancy and neighbourhood service, whilst inspiring colleagues to provide an exceptional customer experience. What you'll do: <ul><li>Lead the Neighbourhood Team in the delivery of accessible and responsive customer focused tenancy, neighbourhood and estate management services.</li><li>Take responsibility for the delivery of the Anti-social Behaviour (ASB) service across the organisation, supporting team members to follow policies, positive interventions and effective case management whilst delivering against performance targets.</li><li>Lead in the delivery of an efficient operation of our voids and lettings service for all properties and assets to minimise void turnaround times and rent loss. </li><li>To oversee the delivery of a tenancy support service which responds to customer need and creates opportunities for customers to access support through comprehensive assistance and information with tenancy sustainment at the core of its delivery.</li><li>Negotiate, procure and monitor contracts for landscaping, cleaning and other tenancy and estate services, ensuring contractor performances operate at the appropriate levels in order to deliver excellent standards for our customers. </li><li>Deliver housing and tenancy services in accordance with our legal obligations. </li><li>Support the Neighbourhood Team in ensuring our customer service standards are met and enhanced through feedback and service improvement mechanisms.</li></ul>What we are looking for: <ul><li>A proven background in Leading Tenancy and Neighbourhood services and have expert knowledge of relevant housing/tenant/landlord/ASB legislation, law and good practice.</li><li>An excellent communicator across all channels.</li><li>A good problem solver and able to find solutions to support team members and colleagues to resolve complex issues.</li><li>Experience of managing budgets and the ability to monitor and produce KPI's reports and other performance data.</li><li>Can develop collaborative partnerships with statutory agencies in particular local authorities, Police and other services to support effective neighbourhood management and who can cultivate and sustain relationships with key partners.</li><li>A full driving licence with use of a vehicle is essential.</li></ul>A DBS check will be required for the successful applicant as part of our pre-employment checks. In addition, you'll work flexibly to meet deadlines where appropriate and must be prepared to attend evening meetings as required, including responding to occasional out of hours emergencies. For an informal chat about the position please call Wendy Hardy, Head of Housing, on 07827 449233. In return, we provide: <ul><li>A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%. </li><li>Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays. </li><li>A flexible working policy to support agile working. </li><li>A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.</li></ul>Working for us Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities. We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide. Based in the market town of Witney, we offer: <ul><li>Competitive salaries and a range of benefits.</li><li>Support agile working.</li><li>Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.</li><li>Value people from a wide range of backgrounds and experience - whether you are an experienced housing professional or simply have an interest in working in our sector. </li></ul>About Us: We are proud to put our customers at the heart of everything we do. Our guiding purpose is: "Together we are turning houses into homes, growing and building stronger communities and making a positive difference to people's lives." Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire. We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers.

Tenancy and Neighbourhood Housing Manager

About Us We are proud to put our customers at the heart of everything we do. Our guiding purpose is: "Together we are turning houses into homes, growing and building stronger communities and making a positive difference to people's lives." Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire. We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers. Working for us Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities. We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide. Based in the market town of Witney, we: • Offer competitive salaries and a range of benefits. • Support agile working. • Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme. • Value people from a wide range of backgrounds and experience - whether you are an experienced housing professional or simply have an interest in working in our sector. About the role We are looking for an experienced housing professional to be the face of Cottsway delivering a comprehensive housing management service to our customers. You will report directly to the Tenancy and Neighbourhood Housing Manager and will be part of a dedicated team of Neighbourhood Housing Officers within a busy team. You will work in a mobile way, meeting with customers face to face providing a tenancy and neighbourhood management service. You will ensure an excellent standard of service delivery and customer focus to a defined patch of mixed tenure properties. These will include rented general needs, independent living, shared ownership, and leasehold properties. You will be responsible for estate management including monitoring grounds maintenance and communal cleaning services, voids, new tenancy creations, (sign-ups), changes of tenancy, tenancy support and management, nuisance, and anti-social behaviour cases. Resident involvement, along with the handling of service charge queries from customers. What we are looking for: • To be successful you will have specialist knowledge and experience in housing and neighbourhood management, along with current knowledge of housing law relating to tenancy agreements and tenancy management. • Excellent customer service delivery and ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling challenging situations. • Resilience and able to manage conflicting priorities and a busy workload to a high standard. • Proven problem solving and decision-making skills. • Experience of using IT systems to record and analyse data. • A full driving licence with use of a vehicle is essential. A DBS check will be required for the successful applicant as part of our pre-employment checks. In return, we provide: • A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%. • Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays. • A flexible working policy to support agile working. • A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership. For an informal chat about the position please call Wendy Hardy, Head of Housing, on 07827 449233.

Neighbourhood Housing Officer

Position: Leasehold Management Officer Location: Advance Primary Office (Witney or Leicester) Hours: 35 contracted hours per week Salary: £36,100.38 per annum plus geographical allowance of £1,051 (dependant on location) and car allowance of £2,280 per annum Closing Date: Monday 21st October 2024 Job ref: 4225 We regret to inform you that Advance is unable to accept any sponsorship requirements. About the Role: Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Leasehold Management Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. Advance currently offers a unique shared ownership service directed at people with long term disabilities. We have delivered over 770 properties over the last 30 years for people to buy a share in and we are aiming to increase this by 40 in the next 12 months. The Leasehold Management Officer's role is to undertake the following duties: - Maintain management agreements &amp; leases, lead on lease queries, oversee the management of section 20 processes and lead on conveyancing matters as required. You will also be responsible for the management of a Leasehold Assistant, and you will work closely with a team of Regional Housing Officers who manage our shared ownership properties. The role covers all our housing in England (South and Midlands). The role also entails working in some exciting partnerships and it is ideal for anyone who has skills that can engage with commissioners and organisations that want to deliver the same outcomes as Advance. If you want to join a team and organisation that is progressive and forward thinking and you have a will to help support people become more independent while also developing, your career then this role is the one for you. About the candidate: Experience in Leasehold Management is essential as we are looking for the right candidate who has the aptitude and is willing to develop their skills in social housing. <ul><li>Able to ensure Customer Services, Property Services and Tenancy and leasehold team provide an effective and responsive service that is regulatory and legally compliant</li><li>Able to be the lead officer for the implementation of the leasehold services improvement plans</li><li>Able to process all stair casing applications from enquiry through to completion</li><li>Able to respond to more complex enquires from owners, solicitors and external interested parties </li><li>Able to provide expert advice on complex leasehold issues</li><li>Able to provide updated reports and communications to the management as required</li><li>Able to ensure all teams within Advance deliver leasehold services in line with set performance standards and policies</li></ul>There will be some travel required but the majority of the role will be office based in our Witney or Leicester Offices. For more information about the role please contact, Ronan Browne on 07702558319 or Email: <a href="mailto:ronan.browne@advanceuk.org" target="_blank">ronan.browne@advanceuk.org</a> About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: <ul><li>Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)</li><li>Sector specific training is provided as part of induction plus opportunities for professional development</li><li>Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more</li><li>Long service awards payable in 5 year increments</li><li>Golden Hello/refer a friend receive up to £500</li><li>Cycle to work scheme</li><li>Access to our Employee Assistance Programme</li><li>Free DBS (Disclosures and Barring Service)</li><li>Excellent opportunities to progress your career within Advance</li><li>Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)</li></ul>Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing &amp; Support Ltd reserves the right to close this job once sufficient applications have been received. #INDADVSPOT

Leasehold Management Officer

Equans is looking for a Resident Liaison Officer to join our team in Swindon, SN3. This is a full time, permanent role. On offer is a salary of £26,000 - £31,000 depending on skills and experience, company vehicle and benefits package. What will you deliver? <ul> <li>To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction</li> <li>Managing the customer/resident journey whilst following the client and company engagement procedures</li> <li>To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department</li> <li>Carry out choice events, consultation events and individual consultation with residents regarding future work.</li> <li>Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence</li> <li>Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate</li> <li>Agree access arrangements with the resident and book appointments to enable the work to their home</li> <li>Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.</li> </ul> What can we offer you? On offer is a salary of £26,000 - £31,000, car and benefits package, which includes; <ul> <li>24 days annual leave (+ public holidays)</li> <li>Life Cover equivalent to 1 times annual salary</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Gym membership discounts </li> <li>Cycle to work scheme </li> <li>Holiday purchase scheme</li> <li>2 corporate social responsibility days per year</li> <li>Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes</li> <li>Attractive Employee Referral Rewards Scheme</li> <li>Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network</li> <li>24/7 Employee Assistance Program and access to mental wellbeing app</li> </ul> Who are we looking for? <ul> <li> Previous experience within a customer service based role</li> <li> Previous resident liaison experience within the construction / social housing sector</li> <li> Basic understanding of construction and social housing</li> <li> Familiarisation of GDPR regulations</li> <li>Computer literate in MS office</li> <li>Full UK driving license</li> </ul> Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. Equans' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

9 Jobs in Witney, UK