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Vacancy Summary Employer: Waverley Borough Council Salary: Salary range £38,150 to £40,988 per annum Location: Surrey - with hybrid working Contract: Permanent Working Pattern: Full Time Hours: 37 hours per week. DBS Check: No Closing Date: 27/10/2025 at 09:00 Reference: HCE/25/324194 Vacancy Description Have you previously worked in a role where engaging directly with tenants or community members was central to your responsibilities? Are you familiar with the regulatory and legislative requirements around tenant involvement in social housing or local government? Do you have experience planning and delivering engagement events or campaigns aimed at improving services and communication with service users? As someone with experience in social housing tenant participation, you have a strong understanding of housing legislation, regulatory requirements, and best practices, ideally gained within a local authority environment. As a skilled communicator, you excel at building meaningful relationships and influencing a diverse range of stakeholders and tenants to engage effectively. As a highly organised individual, you are capable of managing multiple priorities, planning and delivering tenant engagement events, and working both independently and collaboratively to achieve results. Hybrid This post is a full-time role. However, all applications will be considered. For an informal discussion about the post, please contact <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> We do not accept CVs without a completed application form. Strictly no agencies please. Closing date for applications: 9:00am on 27th October 2025 Interview date: w/c 3rd November 2025 About us - In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process. How to apply To apply for this vacancy, click the "Apply Online" link. If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page. Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button. You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process. If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Tenant Involvement Officer

About the role No day is the same with the variety of responsibilities as a Learning and Development Officer at SSAFA. Your role will be pivotal in ensuring a seamless and enriching learning experience for employees, working closely with the Learning &amp; Organisational Development Manager and the broader People team to foster a culture of continuous learning across the organisation. You will serve as the primary contact for all enquiries, managing the entire lifecycle of learning and development events - from researching external providers to evaluating feedback. Your responsibilities will also include overseeing the Learning Management System (Litmos), maintaining accurate training records, and promoting learning initiatives through internal communication platforms. Additionally, you will support data management and analysis to inform learning strategies and contribute to various development projects. This role is a full-time position; however consideration will be given to a 4-day working week for the ideal candidate. About the team You will join a team of experts in the field of HR, and who believe in working collaboratively to support each other with their goals and priorities. We are advocates for knowledge sharing and open to new ideas or innovative solutions to solve problems or improve processes we have already in place. About you A key attribute we are looking for in you, on top of a passion and drive to learn, is a strong background in managing learning systems and a commitment to driving organisational growth through effective learning initiatives. You will also need to have experience in coordinating and promoting training events. You will be a confident communicator, with excellent literacy and numerical skills in to order to liaise effectively with managers regarding a range of issues or, when required, produce professional documentation to high standards. The team is small so you will need to be able to use your own judgement and initiative to complete day to day tasks. To ensure you can hit the ground running, demonstrable experience of using Microsoft Office products is essential to complete the range of tasks required in this role as well as accurate data/record inputting. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure &amp; Barring Service to ensure we, as an employer, safeguard those we serve. Further information about the role C lick here to download the full job description Review the benefits that SSAFA has to offer here If you have any queries or would like to speak to someone about this role, please contact Dominika Sarosiek on <a href="mailto:Dominika.Sarosiek@ssafa.org.uk" target="_blank">Dominika.Sarosiek@ssafa.org.uk</a> for an informal discussion. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. How to apply Click on 'Start your application' now. If you need any adjustments to support you with the application process, please contact <a href="mailto:recruitment@ssafa.org.uk" target="_blank">recruitment@ssafa.org.uk</a> Closing date: Midnight 20 October 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC

Learning and Development Officer

Scheme Manager - Grove Gardens Studios &amp; Flats, High Wycombe Full time (37.5 hours) - £33,054 per annum Supporting Independent Living in a Vibrant Community Grove Gardens is a welcoming supported living service comprising six one-bedroom flats and eight studio apartments. Together, they provide a safe and inclusive home for 14 adults with learning disabilities. The people we support engage in a variety of day services and community-based activities, promoting independence, wellbeing, and personal development in a friendly and supportive environment. Key Responsibilities: <ul><li> Empowerment and Support :Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals. </li><li> Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person. </li><li> Team Leadership: Manage and support a team of Support Workers and Waking Night Workers. </li><li> Operational Management: Oversee staff rotas, including organising annual leave and covering sickness. </li></ul> You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support, a full UK driving licence and access to a vehicle. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li> Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service </li><li> £33,054 pa for a 37.5 hour week </li><li> Annual bonus based on satisfactory performance </li><li> Monthly attendance bonus on top of your basic salary </li><li> Annual salary and cost of living review </li><li> Commitment to health and wellbeing with the Five Ways to Wellbeing </li><li> Ongoing professional development and support to deliver outstanding support </li><li> Workplace pension scheme and life assurance of three times your annual salary </li><li> Employee assistance helpline </li><li> Mileage paid for car usage </li><li> Fully paid DBS </li></ul> If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Scheme Manager (Princes Risborough &amp; Chesham) Full time (37.5 hours) - £33,054 per annum Supporting Independent Living in a Vibrant Community We have an opportunityfor a full time (37.5 hours) Scheme Manager at our supported living services, Waterside (Chesham) and Rosemont (Princes Risborough). You will be working an equal split across both schemes. Both Waterside and Rosemont are shared supported living homes which are home to five and four people respectively aged between 31 and 63. Key Responsibilities: <ul><li>Empowerment and Support: Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Support Workers and Waking Night Workers.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support, a full UK driving licence and access to a vehicle. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

The Vacancy Who we're looking for As part of our Housing team, you'll lead the team and work with colleagues, stakeholders and other external partners to deliver excellent service to customers and respond to tenancy breaches. You'll lead the housing part of the customer journey by supporting customers affected by ASB, domestic abuse, housing-related tenancy issues and our travelling community. Being a confident decision maker and problem solver, you'll be proactive with proportionate responses to issues in accordance with legislation and HOS guidance. You'll also drive team success through continuous coaching, regular performance discussions, and role modelling our values. An Enhanced DBS check will be carried out for the successful candidate. When we're hiring, we look for people who connect with our KOSMIHC values: <ul> <li>We know our stuff</li> <li>We make it happen</li> <li>We care</li></ul>You'll find a full description of our values here Feel a connection? If this sounds like you, click and 'apply now' Closing date for applications is 26 October The Company Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months. Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards. We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices. If you want to make a difference to our customers, colleagues and beyond, we're the place for you. Connected through difference We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are. Perks of the Job Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play - you'll have access to all these benefits during your time with us. Life Matters has six main elements: Mind Matters Mind Matters Champions are RHP Group employees who've been trained to recognise the signs of mental health problems in the workplace, guide you towards professional help, and support you through difficult moments. Our Engagement Champions Group (ECG) is the heartbeat of the organisation and the voice of our employees. They welcome your views about working at RHP so they can share information, take ideas forward and make changes across the business. Your Simplyhealth membership offers you access to up to six structured counseling sessions with an experienced counselor if it's more formal support you need. Body Matters From your first day with us, we pay for Level 5 cover with Simplyhealth. This helps you to claim money back on the cost of everyday healthcare, like eye tests, trips to the dentist and physiotherapy. You can also choose to top up your membership the Level 6 (currently the highest level available). The health of our employees is important, so we offer free flu jabs to all employees and Hepatitis B jabs to caretakers and first aiders. We offer bike loans through the government scheme (Cyclescheme). You'll get tax-free, National Insurance free and interest-free help with the cost of buying a bike and equipment. Soul Matters Work should be something you do, not somewhere you go, so our flexible working approach is all about doing Your Work Your Way so you can be the best version of yourself, get the best out of life and achieve a great outcome for our customers. Flexible working isn't just home working: it includes flexing your hours to suit you, breaking up your hours throughout the day, working remotely from another location, and buying and selling holidays. Giving back to the community is important to our people. Most companies only allow one day a year for volunteering activities, but at RHP employees who work more than 18 hours a week can have up to two days. Our social purpose is strong, and our employees value the opportunity to give back to the local community, so having a nominated charity is important. All our fundraising efforts are currently for The Vineyard Community Centre in Richmond. We offer 29 days' annual leave and paid leave for eight bank holidays from 1 April to 31 March. For part-time workers, your holiday and bank holiday entitlement is pro-rata. For the times when you have something special planned or need a little extra in your bank account, you can buy or sell your holiday. Money Matters Fancy an easy pay rise? Start a pension and there you have it! Pensions can be confusing, but the truth is, they're just a tax-free pot of cash you and RHP pay into, as a way of saving for retirement. We have one pension scheme - a Defined Contribution (DC). If you meet the criteria you'll automatically be enrolled in our DC pension scheme. You contribute 3% and we're committed to matching and doubling that, from 6% up to a maximum of 11.3%. We're committed to reviewing salaries every year. And we're a London Living Wage employer, which means we're voluntarily taking a stand to make sure your payment covers the cost of important stuff - like rent and food bills. We know there may be times where you need to make big purchases upfront and could do with some help. That's why we have a choice of four interest-free loans that you pay back over a 12-month period: for help with paying for a digital device, season ticket, tenancy deposit, or fertility treatment. Most of us have some form of personal finance outstanding, like credit cards, and often we may be paying high-interest rates. Salary Finance offers you a way to pay off your debts quicker, at a lower cost, and boost your savings. Family Matters We offer Birth, Adoption, Surrogacy and Partner Leave to help you make time for the people that matter most. We offer extra paid leave to support you with moving to a new house, caring for someone, getting married, becoming a grandparent, or dealing with bereavement. We offer an interest-free fertility loan for any employee who is going through fertility treatment, as we know the financial impact it can have. Recognition Matters Showing appreciation for all things - big and small - goes a long way. It's only polite after all. But it's powerful too. Working at RHP Previous Next Values We Live By We Know Our Stuff We build trust and confidence by being experts in what we do. Our knowledge and skills enable us to get the most important stuff right - providing an excellent service and keeping our customers, our homes and each other safe. We embrace change and recognise when we need to adapt, learn and develop new skills. We Make It Happen We show accountability, energy and passion for finding speedy resolutions and people will trust that we'll do what we say we will. We'll use collaboration and creativity to work together to find better ways of doing things. We don't stand on the side-lines and get involved in a way that's meaningful for us. We find joy in what we do and will have fun along the way. We Care We care about providing an amazing service to our customers and each other. We treat people as individuals and show empathy by putting ourselves in their shoes. We really listen, being present for both customers and colleagues - making them feel in safe hands. We care about what happens today and tomorrow for our people, communities, homes and the planet. Testimonials John "I'm now a New Business Project Manager in our Development Team, directly helping to fulfil our purpose of providing safe, secure homes - opening the door to life opportunities. If you want to aspire to something or a new role then go for it: be the change you want to see." Donna "I knew I could do this role as I had the experience and the knowledge, so I just had to show this at the interview and not let nerves get the better of me. I joined the People Team in November 2023. It's challenging at times, but I'm loving it." Laura "As I transitioned into management, the level of freedom to try new things and opportunities for training really made all the difference. I had great support in developing some essential management skills and I have found increased confidence in myself and in my ability to try new things." Nigel "Through the apprenticeship I'm not only getting on the job learning but I'm also getting funded to gain a surveying qualification. I'm so grateful to RHP for taking a chance on me and helping me progress my career in this way!"

Housing Manager

Property Manager Full Time - 37 hours per week (part-time may be considered - min 25 hrs per week) 7% employer pension contribution, 25 days annual leave plus bank holidays ABOUT LAUNCHPAD Based in central Reading, Launchpad provides vital information and support for vulnerable individuals, couples and families in Reading who do not have a stable place to live or are at risk of losing their home. Founded as a soup kitchen in 1979 by students at the University of Reading, the charity now provides a holistic service that works in three ways - we prevent homelessness, provide homes and rebuild lives. THE ROLE As a member of the Housing team, you will be responsible for the effective day-to-day delivery of all properties, maximising property performance and management of all Launchpad's assets, including all offices &amp; facilities. In a management role, you will be leading a diverse team to deliver a high-quality housing and repairs service for tenants and ensuring teams maintain our assets in line with applicable statutory legislation and regulatory standards and provide high levels of tenant satisfaction. Responsible for delivering a consistent and customer focused service across a range of housing including Allocations, Tenancy and Neighbourhood Management, Maintenance &amp; Repairs, Compliance Inspections and Tenant Engagement. We are looking for a candidate who has: <ul><li>A Chartered Institute of Housing (CIH) / Ofqual regulated qualification (L4 or L5)</li><li> Substantial experience in leading property services provision in a complex charitable, housing (such as a Registered Provider) or commercial sector</li><li>Practical experience of managing risk, contractual and regulatory performance</li><li>Experience of managing projects, contracts, procurement and associated budgets</li><li>A track record of improving quality and performance</li><li>The ability to self-motivate, be innovative and pro-active</li><li>Demonstrable experience of managing a small team (including leading, engaging and motivating colleagues)</li></ul>Please refer to Job Application Pack for more details and follow the link provided to apply. <ul><li>The closing date for applications is: 22 October 2025</li><li>Interviews will be taking place on: the 29 &amp; 30 October 2025</li></ul>Whilst appointments will always be made on the merits of the application and performance in the selection process, Launchpad is committed to achieving greater diversity, inclusion and equity in our workforce - and actively encourages and welcomes applications regardless of sex, gender, race, age, sexuality, beliefs or disability. If you require any adjustments to the application, recruitment or selection procedure, please contact our HR team.

Property Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Reading Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26- £32,002.35 (based on full time hours, pro rata for part time) Contract: 6 Month Fixed Term Contract *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 23/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kirstie Brock | <a href="mailto:kirstie.brock@cgl.org.uk" target="_blank">kirstie.brock@cgl.org.uk</a> | 07876404528 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Neighbourhood Manager Location: Staines Type: Fixed Term 9 month Contract,Full Time (35 hours a week, Monday -Friday) Salary: £34,800 - £36,631 DBS Level: Enhanced Weare looking for an energetic individual that can join our team as a NeighbourhoodManager to carry out tenancy management on our estates, regular estateinspections, tenancy audits and ensure that accurate records are maintained andactions are taken to deal with issues. Key Responsibilities * Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues. * Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements * Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised * Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property. * Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices * Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation. * Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively. * Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support. * Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance. * To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents * To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage. * Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings * Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors. * Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management. More about you * Educated to GCSE level or equivalent in Maths and English (Grades A*- C) * Good knowledge of Outlook, Word &amp; Excel * Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas * Experience of delivering service to diverse customers * Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers * Excellent IT skills including excel and ability to collate and analyse dataand present them in reports * Knowledge of housing law and housing management issues, welfare benefits andfinancial inclusion are preferable but not essential. * Full UK driving license and accessto own vehicle for work use About us At A2Dominion, we're more than ahousing provider. We're a not-for-profit organisation with a clear socialpurpose: to create homes and communities people love to live in. Withover 38,000 homes across London and the South East, we reinvest ourprofits into building more affordable homes and delivering services that make areal difference. We're a G15 housing association with a strong socialpurpose. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Thursday 16 October 2025. We reserve the right to close early upon appointment of the right candidate.

Neighbourhood Manager

<ul><li>Job Title: Head of Villages and Independent Living</li><li>Location: Remote, with regular travel across Hampshire, West London and Buckinghamshire.</li><li>Contract: Full-time, Permanent</li><li>Salary: £76,377.60 per annum</li><li>Role Profile: <a href="https://bit.ly/48NrjHL" target="_blank">https://bit.ly/48NrjHL</a></li></ul>About the role Our retirement villages are vibrant communities offering high-quality homes alongside facilities such as restaurants, wellbeing centres and social spaces, while our Independent Living schemes provide safe, supportive housing with a strong sense of community for people who want to live independently in later life. Together, they enable residents to enjoy choice, dignity, and connection. As a senior leader within our Housing Services team, you will have a pivotal role in shaping services, driving improvement, and ensuring our residents receive the highest levels of care and support. Key responsibilities: <ul><li>Set and maintain high standards of quality, safety, and compliance with regulatory requirements.</li><li>Lead change programmes, embed new ways of working, and promote a culture of continuous improvement.</li><li>Build effective relationships with residents, communities, and stakeholders - ensuring their voices influence service design and delivery.</li><li>Oversee budgets and resources, ensuring ancillary services (Food &amp; Beverage, wellbeing, housekeeping) are sustainable and efficient.</li><li>Work collaboratively with colleagues across Housing, Property, and Development to deliver joined-up, cost-effective solutions.</li></ul>About you: <ul><li>An experienced leader with a track record of motivating and managing dispersed teams.</li><li>Knowledge and experience of the retirement housing sector, particularly leasehold management within a regulated environment.</li><li>Strong financial and commercial skills, with the ability to balance budgets and deliver value for money.</li><li>Excellent communication and influencing skills, able to engage with a wide range of stakeholders.</li><li>A solid understanding of housing regulation, compliance, safeguarding, and health &amp; safety.</li><li>Resilient and solutions-focused, able to handle complex issues with integrity and sensitivity.</li></ul>Qualifications: <ul><li>Degree-level education or equivalent experience.</li><li>Professional housing qualification (e.g. IRPM, CIH) is desirable.</li></ul>Please note: this advert may be closed early if sufficient interest is received Anchor - a great place to work Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. Our values Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate. A rewarding environment From health and happiness to finance and your career, we'll give you all the support you need. Health &amp; happiness <ul><li>Gym, fitness and wellbeing discounts</li><li>Mental health support</li><li>Flexible working options</li><li>Access to online GP appointments</li></ul>Finance <ul><li>Pension plan - contribute between 4% and 8% and we'll match it or better</li><li>Quick and easy pension transfer service</li><li>Savings and financial advice, loans, free life assurance</li><li>Discounts on shopping, holidays, phones, technology and more</li></ul>Career <ul><li>Ongoing personal and professional development programme</li><li>Leadership Pathways online learning resources</li><li>Career progression and promotion opportunities</li></ul>To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste <a href="https://anchorbeingwell.co.uk/" target="_blank">https://anchorbeingwell.co.uk/</a> into your browser Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Head of Villages and Independent Living

We have a great opportunity for aHousing Options Officer on a full time, permanent basis. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. About you... We are looking for a passionate and self-motivated person with empathy and understanding to build relationships with customers when facing homelessness. You will have experience of problem solving and working with a diverse clientele within a housing environment. Excellent negotiating skills with the ability to communicate effectively with customers and other stakeholders is vital for this role. About the team... You will be joining a dynamic, friendly and solution-based Housing Options Team delivering proactive advice and assistance to households who are homeless or threatened with homelessness. The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different. You will work alongside the Rough Sleeper and Single Homelessness Team whose mission it is to eradicate rough sleeping in Bracknell Forest. Key responsibilities... <ul><li>As a Housing Options Officer you will be responsible for providing help and comprehensive advice to households who are either homeless or at risk of becoming homeless by assisting them to retain their existing accommodation or secure alternative housing.</li><li>To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII (as amended by the Homeless Act 2002 and the Homelessness Reduction Act 2017).</li><li>To provide a customer focused approach ensuring that a full housing needs assessment has been undertaken, all statutory notifications and Personal Housing Plans are published to help customers secure housing.</li><li>In addition, you will be working in partnership with other specialist agencies, including children and adult services, probation, hospitals and voluntary organisations, to prevent homelessness.</li></ul>Our benefits... <ul><li>28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.</li><li>Hybrid working opportunities to support your wellbeing and work-life balance. </li><li>Paid employee volunteering scheme.</li><li>Local government pension scheme, with life insurance cover.</li><li>Electric vehicle salary sacrifice scheme (subject to eligibility).</li><li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)</li><li>Career development through internal and external training opportunities. </li><li>Enhanced maternity, paternity, adoption and fostering leave. </li><li>Employee Assistance Programme (EAP) to support your health and wellbeing</li><li>Inclusive and social working environment with a variety of staff networks and a sports and social club. </li></ul>Find out more about all our benefits or see the candidate pack. Our values... At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. Reasonable adjustments... We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>. We will work with you to support you throughout the process. Find out more about reasonable adjustments. Interview date Interviews will be held on 3rd November 2025. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Emma Thomas : Housing Options Team Leader : Tel 01344 351352 Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process. We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. No agencies please. Equal Opportunities Bracknell Forest Council - Working for Equality. We welcome applications from all sections of the community. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy <ul> <li>JD &amp; Person Specification</li> <li>Candidate Pack</li> </ul>

Housing Options Officer

<ul><li>Housing_Options_Officer_JD_PS_Oct25</li><li>Candidate_Pack_-_People_Directorate_-_Sept_2025</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. We have a great opportunity for aHousing Options Officer on a full time, permanent basis. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. About you... We are looking for a passionate and self-motivated person with empathy and understanding to build relationships with customers when facing homelessness. You will have experience of problem solving and working with a diverse clientele within a housing environment. Excellent negotiating skills with the ability to communicate effectively with customers and other stakeholders is vital for this role. About the team... You will be joining a dynamic, friendly and solution-based Housing Options Team delivering proactive advice and assistance to households who are homeless or threatened with homelessness. The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different. You will work alongside the Rough Sleeper and Single Homelessness Team whose mission it is to eradicate rough sleeping in Bracknell Forest. Key responsibilities... <ul><li>As a Housing Options Officer you will be responsible for providing help and comprehensive advice to households who are either homeless or at risk of becoming homeless by assisting them to retain their existing accommodation or secure alternative housing.</li><li>To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII (as amended by the Homeless Act 2002 and the Homelessness Reduction Act 2017).</li><li>To provide a customer focused approach ensuring that a full housing needs assessment has been undertaken, all statutory notifications and Personal Housing Plans are published to help customers secure housing.</li><li>In addition, you will be working in partnership with other specialist agencies, including children and adult services, probation, hospitals and voluntary organisations, to prevent homelessness.</li></ul>Our benefits... <ul><li>28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.</li><li>Hybrid working opportunities to support your wellbeing and work-life balance. </li><li>Paid employee volunteering scheme.</li><li>Local government pension scheme, with life insurance cover.</li><li>Electric vehicle salary sacrifice scheme (subject to eligibility).</li><li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)</li><li>Career development through internal and external training opportunities. </li><li>Enhanced maternity, paternity, adoption and fostering leave. </li><li>Employee Assistance Programme (EAP) to support your health and wellbeing</li><li>Inclusive and social working environment with a variety of staff networks and a sports and social club. </li></ul>Find out more about all our benefits or see the candidate pack. Our values... At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. Reasonable adjustments... We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>. We will work with you to support you throughout the process. Find out more about reasonable adjustments. Interview date Interviews will be held on 3rd November 2025. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Emma Thomas : Housing Options Team Leader : Tel 01344 351352 Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process. We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. No agencies please. Salary range <ul><li>£37,092 - £41,506 per year</li></ul>

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment. </li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role. </li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives. </li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure. </li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. </li></ul>Desirable <ul><li>Evidence of change management delivery </li><li>Knowledge of Landlord/Tenant Legislation </li></ul>

Community Manager

<ul><li>Information_for_Candidates</li><li>Organisational_Culture_framework</li><li>Reference_Form_11B_for_posts_requiring_DBS</li><li>Reference_Form</li><li>New_Post_-_Specialist__Rent___Data__-_Neighbourhood_Housing__Income_</li></ul>Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail <a href="mailto:sally.nielsen@guildford.gov.uk" target="_blank">sally.nielsen@guildford.gov.uk</a> quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully. We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers. Follow us on Twitter @GuildfordBC Are you detail-oriented, data-savvy, and passionate about delivering high-quality housing services? Join our dedicated Income Team and play a key role in supporting residents and ensuring the smooth operation of our rent and housing systems. About the Role As a Specialist (Rent &amp; Data), you'll support the Income Manager and Deputy to the Neighbourhood Housing Lead in delivering a comprehensive housing and rents service. You'll be responsible for managing rent data, reconciling transactions, and ensuring accurate reporting and communication with residents and partners. Key Responsibilities <ul><li>Collect and analyse data for income monitoring and reporting</li><li>Oversee daily cash postings and ensure accurate fund allocation</li><li>Reconcile rent transactions and balances across accounts</li><li>Prepare annual rent increase notifications and monthly statements</li><li>Liaise with external printers for rent statement production</li><li>Collaborate with IT and Finance to resolve system issues</li><li>Monitor and manage rent accounts for North Downs Housing</li><li>Support the Housing Rent Assistant and liaise with debt collection teams</li><li>Identify households impacted by Universal Credit migration</li><li>Produce reports and maintain accurate records on the housing database</li></ul>Who We're Looking For <ul><li>Experience in housing income or rent management</li><li>Strong analytical and data handling skills</li><li>Excellent communication and organisational abilities</li><li>Ability to work independently and collaboratively</li><li>A commitment to delivering excellent customer service</li></ul>Why Join Us? <ul><li>Be part of a supportive and forward-thinking team</li><li>Make a real impact in the lives of residents</li><li>Opportunities for professional development</li><li>Work in a role that values accuracy, collaboration, and service excellence</li></ul>Interested? Apply now and help shape the future of neighbourhood housing income services. Salary range <ul><li>£35,593 - £41,110 per year</li></ul>

Specialist (Rent & Data) - Neighbourhood Housing Income

Housing Officer 6 month Fixed Term Contract £30,000 - £35,000 Hounslow Mon -Friday - 9am - 5pm Hybrid About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? <ul><li>We are LLW and NJC employer - yearly pay and condition reviews</li><li>23 days holiday allowance, plus bank holidays - an additional day per year for each completed years' service, up to five years</li><li>Free GOLD gym membership</li><li>Enhanced Maternity and Paternity leave and Pension Scheme </li><li>Exclusive Discounts - save with Lampton Rewards and EE mobile offers</li><li>Refer a Friend Scheme - earn up to £250 for each new employee referred</li><li>Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers</li><li>Sustainability Perks - cycle to work and electric car salary sacrifice scheme</li><li>Career Growth - CPD training, structured development, and leadership opportunities</li></ul>About the Job To provide a customer focused, proactive and high-quality Tenancy management service to Lampton Homes affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: <ul><li>Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.</li><li>Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.</li><li>Conducting viewings with prospective tenant</li><li>Ensure all paperwork and compliance documents in place for new tenancies.</li><li>Ensure high retention of tenancies</li><li>Responsible for managing rent increases and renewals to maximise the income of the portfolio </li><li>Actively work with residents to manage their rent accounts and maximise income. </li><li>Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. </li><li>Build effective relationships with residents, increasing resident satisfaction and quality of life.</li><li>Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.</li><li>Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained</li></ul>Previous Experience and Skills Required: <ul><li>Experience of Housing management system </li><li>Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.</li><li>Experience of working of working in a resident engagement or customer facing role.</li><li>Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.</li><li>Strong negotiating and influencing skills across a range of stakeholders. </li><li>Analytical, with the ability to quickly solve problems through practical and innovative means. </li><li>Achievement focused approach, with the ability to drive performance.</li><li>Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.</li><li>Commitment to equality and diversity</li></ul>Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Housing Officer - 6 month Contract

Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. Our journey so far Stef &amp; Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting. By bringing together private investors, local authorities, charities and housing associations in a spirit of trust and a shared commitment to improving tenants' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. Where you come in The Role A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. This position covers the hours from midday until 8.30pm. Whilst the potential duties are as for our other Housing Officers (as below), in this role, you'll focus mostly on - Conducting scheduled quarterly inspections of our PRS and PSL properties across London - Late check-ins for temporary accommodation service users You may need to travel to any of our London properties, and will be provided with a company vehicle which is also available for your own use outside of working hours. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Housing officer role summary: <ul><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with S&amp;P procedures, including: <ul><li>Ad-hoc and scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with S&amp;P procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ul></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service users suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Carrying out a key audit of services</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Ensure relevant policies and standards are followed and maintained at all times</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>Read and seek to understand all relevant communication e.g. staff handbook, written communication</li><li>On occasion, you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Is this job for you? You'll have: <ul><li>Ability to regularly work the hours of midday to 8.30pm</li><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Driving licence</li></ul>Desirable: <ul><li>Chartered Institute of Housing National Practitioner level 3 or willingness to attain</li><li>Experience working within the temporary accommodation sector</li></ul>Benefits What's in it for you <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Company vehicle and fuel card to cover all business travel from your home</li><li>Celebration of tenure <ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension scheme increase - after 2 years</li><li>Mental health &amp; wellbeing training through the charity Mind</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation</li><li>Company payday lunch</li><li>Daily Fresh fruit</li></ul>Diversity &amp; Inclusion S&amp;P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not every single thing, go ahead and hit Apply We'd still love to hear from you!

Housing Officer

The Vacancy FULL TIME - 37hrs Example of shift patterns may include - Early: 06:45 - 14:15, Mid: 08:30 - 16:30, Late: 11:30 - 19:30 Weekends and bank holidays required This is a great opportunity to work alongside our team to support people who may have a range of support needs including homelessness, co-occurring diagnosis, criminal history or physical health concerns. JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service</li> <li>To assist clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks</li> <li>To support individuals to achieve their desired goals</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR </li> <li>To maintain confidentiality </li> <li>To represent the organisation in a professional manner</li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.</li> <li>This role will require a full drivers' licence and access to a vehicle </li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis </li> <li>This role will require you to work nights and/or weekends </li> <li>This role will require you to lone work</li></ul>DESIRABLE CRITERIA <ul> <li>Experience in similar sectors</li> <li>Experience in customer service roles</li></ul>ESSENTIAL CRITERIA <ul> <li>Good communication skills</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Basic knowledge of Microsoft Outlook, Excel and Word</li> <li>Polite and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Collaborate well in a team</li> <li>Ability to respond calmly in a crisis</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker Assistant

The Vacancy PART TIME - 24.5hrs This role is a great stepping stone for someone looking to advance in the homeless sector or Young Peoples sector. The ideal candidate will have a basic knowledge of ACE's and Multiple Complex needs. The ideal candidate will have experience to support people to get ready for independence and running their own home or have lived experience of this themselves. JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service</li> <li>To assist clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks</li> <li>To support individuals to achieve their desired goals</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR </li> <li>To maintain confidentiality </li> <li>To represent the organisation in a professional manner</li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>DESIRABLE CRITERIA <ul> <li>Experience in similar sectors</li> <li>Experience in customer service roles</li></ul>ESSENTIAL CRITERIA <ul> <li>Good communication skills</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Basic knowledge of Microsoft Outlook, Excel and Word</li> <li>Polite and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Collaborate well in a team</li> <li>Ability to respond calmly in a crisis</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

The Vacancy PART TIME - 28hrs The ideal candidate will have experience in supporting young people with ACE's and Multiple Complex Needs You will be confident to build relationship with clients and develop these to best support each client. You will have a knowledge of how to develop a support plan and risk assessment with a client. You will be confident to lone work. JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role may require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li> <li>Professional experience with working with vulnerable young people a preference</li> <li>Knowledge of safeguarding children and adults a preference</li> <li>Knowledge of childhood ACE's a preference</li> <li>This is a varied role with lots of opportunity to learn news skills supporting various client groups within the care leavers sector</li> <li>Great opportunities to progress for the right candidate </li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

18 Jobs in Wokingham, UK