Job Description
SUMMARY:
SUMMARY:
- Full-time,Temporary, 5 days per week, June- August 2026
- Hourly paid
- Given the on-call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- To support the Accommodation Manager in running an efficient department and cover duties in their absence
- To ensure the highest level of customer service and satisfaction
- To maintain EF policies, regulations and criteria of accrediting bodies
- To support students in their daily life and enable them to achieve the best experience and highest learning possible
- To promote the best image of the school in the local community through contact with local suppliers, contractors, and other community contacts
- To ensure all health and safety requirements are adhered to
- To help maintain 'one team', where the different departments liaise and interact effectively and efficiently
- Confirms bookings alongside the customer support team
- Allocates students to appropriate accommodation
- Recruits, markets, evaluates & selects suitable homestay accommodation
- Implements plans to optimize host family retention
- Undertakes relevant training as required
- Assists with visitors to school and participates in fam trips
- Deals with general daily student enquiries, logging all student communication on students' records.
- Follows up on accommodation issues raised in student evaluations
- Attends other school/Student Council/central meetings as and when required
- Ensures concerns are escalated to managers/sales offices where appropriate
- Reports maintenance issues
- Assists students and sales offices with accommodation requests/changes and ensuring the in-house booking system is up to date.
- Ensuring that correct information about supplements is given and money collected/payment confirmed before changes are effective
- Liaises with recruitment offices regarding enrolment enquiries & student issues.
- Preparing arrival & departure documents for weekend receptionists