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The CompanyChirpy Heat is a leading provider of heat network consultancy in the housing sector aiming to deliver simply better heat networks for customers, landlords and the environment.&nbsp; We are purpose-driven business who take looking after our people and the planet as seriously as profit.&nbsp;We work on all aspects of heat networks – both communal and district schemes - to improve their performance for clients and customers including:&nbsp;<ul><li>Strategic planning and management</li><li>Compliance with regulation and quality standards</li><li>Skills, training, policy insight and governance</li><li>Contract specification, procurement and management (eg metering &amp; billing)</li><li>Customer support and communications</li><li>Financial management and tariffs</li><li>Network performance optimisation and decarbonisation</li><li>Data analysis and monitoring</li></ul>We are a friendly, dynamic business with a work ethos based on problem solving, collaboration, innovative ideas, creative solutions and enthusiasm.&nbsp;&nbsp;&nbsp;Our Vision: To deliver simply better heat networks. For clients, for customers and for the low carbon future.&nbsp;Our Mission:&nbsp;High quality, independent and innovative support for property managers with one aim; creating simply better heat networks.&nbsp;Our Purpose:<ol><li>To help create the affordable, low carbon future for all of our homes.</li><li>To provide advice that is independent and focused on the needs of our clients and their customers.</li><li>To keep learning about the challenges of housing and property management and what that means for our business.</li><li>To help housing and heat network managers to bridge the information, knowledge and experience gap that prevents them from delivering better, lower cost, lower carbon services to their customers.</li><li>To be an advocate and champion for housing and heat network managers in the heat network sector, regulators and government.</li><li>To share our passion with clients, their customers and the Chirpy Team for the delivery of affordable heating and homes for everyone, particularly those in underserved communities.</li></ol>Our Clients:&nbsp;Our clients are housing and property managers that operate heat networks, with a focus on networks that serve social housing with end customers on low incomes and in underserved communities. This includes, but is not exclusive to, Housing Associations, Local Authorities and Managing&nbsp;Agents.Further information about us and our work is available at&nbsp;<a href="https://www.chirpyheat.com/" target="_blank">Chirpy Heat</a>.&nbsp;The RoleThe Heat Network Consultant will help lead the work of Chirpy Heat, developing and delivering projects, as well as providing support to others.&nbsp;While this is a full-time role, we also welcome applications from people looking for part-time, compressed or flexible hours, with a minimum contract of 4 days / 30 hours per week.&nbsp;All our staff work at least some of the time at home. We have an office in Southwell, Nottinghamshire, however many of our team are located across the UK and work remotely.&nbsp;The BenefitsIn addition to an attractive salary, we also offer all staff an attractive benefits package which includes:<ul><li>6% contribution to your pension</li><li>Discretionary profit and performance-related annual bonus</li><li>Flexible working with time off in lieu</li><li>25 days leave, bank holidays, an additional day off for your birthday, a volunteering day, plus an additional 3 Christmas closing days</li><li>Opportunity to work abroad two weeks per year</li><li>Opportunity to join our private medical insurance scheme</li><li>Cycle to work and EV car leasing schemes</li><li>Learning and training opportunities to meet your ongoing development needs</li></ul>Duties &amp; ResponsibilitiesProject Delivery&nbsp;<ul><li>Leading and Delivery of multiple Chirpy Heat projects.</li><li>Detailed assessment of information and data to create in-depth analysis, reports and action plans for clients.</li><li>Presentation of analysis and reports to clients and engagement with their teams for feedback on projects as they develop.</li><li>Reporting to the Chirpy Heat team on project progress, identifying any client and resource issues.</li><li>Presentation and delivery of engaging training sessions and briefings on heat network regulations and the key operational, compliance, and management considerations.</li><li>Time and budget management.&nbsp;</li></ul>&nbsp;Team Approach&nbsp;<ul><li>Collaboration across the Chirpy Heat team to prioritise and deliver projects and services to a high standard and on time.</li><li>Maintain effective working relationships with clients and colleagues, including attending meetings, producing activity and progress reports and identifying opportunities to exceed client requirements.</li><li>Support our Client Relationship Directorate by working with potential new clients/contacts and providing excellent project support.</li><li>Contribute to the strategy of the business, making suggestions for innovation and further improving the services provided.</li><li>Attend networking events and liaise with external partners to represent and promote Chirpy Heat and our clients.</li><li>Speak and present at relevant events and conferences.</li><li>Contribute to our case studies, website, blog and social media content.&nbsp;</li></ul>&nbsp;Knowledge &amp; Understanding&nbsp;This role is focussed on delivering excellent consultancy services to our existing and new clients. Housing and heat network knowledge is desirable. The candidate will:&nbsp;<ul><li>Be degree educated in a relatable subject, or have equivalent professional experience</li><li>Have 1-3 years’ experience in an equivalent role focussing on energy efficiency and carbon reduction</li><li>Be able to build strong relationships with clients&nbsp;</li></ul>&nbsp;We are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your knowledge and experience doesn’t align perfectly, we encourage you to apply anyway or to get in touch to discuss the position further. You may be just the right candidate for this or other roles.&nbsp;&nbsp;The PersonWe are looking for smart, enthusiastic people to join our friendly, dynamic team who embrace our work ethos based on problem solving, collaboration, innovative ideas, creative solutions and enthusiasm. Ideal candidates will have the following credentials:&nbsp;<ul><li>Proactive</li><li>Ability to manage time and resources across multiple projects and deadlines</li><li>Ability to work autonomously, creatively and to prioritise work</li><li>Positive, flexible attitude and willingness to support colleagues with their work</li><li>Great attention to detail</li><li>Ability to develop and maintain great relationships with clients, and a firm commitment to helping them deliver low cost, low carbon, reliable heat networks.</li><li>Great communication skills</li><li>Strong commitment to high quality work</li><li>Commitment to environmental issues</li></ul>&nbsp;Notes<ul><li>This job description may be revised in the light of changes or developments which may occur after discussion with the post holder.</li><li>The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.</li><li>The post holder will undertake such other duties as may be required commensurate with grade and experience.</li><li>The post holder will use all equipment and carry out all duties in a safe manner in compliance with current health and safety legislation and regulations.</li></ul>Person Specification: Heat Network ConsultantQualificationsEssential<ul><li>Degree level education or have equivalent professional experience</li></ul>Experience/ Knowledge<ul><li>Experience of managing and delivering your own projects.</li><li>Experience of working in a varied and changing environment, and demonstrating initiative and self-direction</li><li>Ability to identify opportunities for new projects and to develop optimum project teams</li><li>Experience of budgeting and planning</li><li>Clear writing and data analysis skills</li></ul>Desirable<ul><li>Heat network, housing or sustainability knowledge or experience</li></ul>Personal Attributes<ul><li>Proactive</li><li>Ability to work across multiple projects at the same time</li><li>Ability to work autonomously, creatively and to prioritise your work</li><li>Flexible work approach and ability to work as part of a small team</li><li>Great attention to detail and good time management skills</li><li>Ability to develop and maintain great relationships with clients</li><li>Great communication skills</li><li>Strong commitment to high quality work</li><li>Commitment to environmental issues</li></ul>Desirable<ul><li>Personal interest in environmental issues</li></ul>

Heat Network Consultant

<h2>Job Information</h2>We have an exciting opportunity for a Senior Officer to support the effective delivery of a Selective Licensing Scheme within the Blyth area, ensuring compliance with licence conditions and relevant housing legislation. The post holder will contribute to improving housing standards, supporting tenants, and promoting a well-managed private rented sector.We are looking for:<ul><li>A highly motivated and enthusiastic person who is a great team player</li><li>NVQ level 4 or equivalent in Housing or Environmental Health</li><li>With recent experience in this field to show a thorough knowledge in the relevant context. </li><li>Experience of selective licensing schemes or Housing Standards, including enforcement.&nbsp;</li></ul>&nbsp;Key responsibilities:<ul><li>Administer and manage Selective Licensing applications, renewals, and variations</li><li>Undertake inspections of licensed properties to assess compliance with licence conditions and statutory standards</li><li>Provide clear advice and guidance to landlords, agents, and tenants regarding legal requirements and best practice</li><li>Monitor compliance and take proportionate action where breaches are identified, in accordance with council policies and procedures</li><li>Carry out enforcement activity, ranging from informal advice through to formal notices, civil penalties, and legal proceedings where necessary</li><li>Maintain accurate case records and contribute to performance monitoring and reporting</li><li>Prepare correspondence, notices, and reports as required</li><li>Liaise with internal council services and external partners to support scheme objectives</li><li>Undertake lone working and site visits in line with health and safety procedure</li><li>A full UK Driving Licence is required</li></ul>The post holder will be working in a small team based in Blyth. This is a full-time role on a permanent contract. The selective licensing scheme was approved in October 2024, and we require someone with knowledge and experience in the field to assist us to further develop and deliver the scheme for the duration of the licensing period. &nbsp;&nbsp;We reserve the right to close the advert before the closing date listed.&nbsp;Why choose us?&nbsp;We have some outstanding benefits and perks to offer you, including:&nbsp;<ul><li>26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) </li><li>Automatic enrolment into the Local Government Pension Scheme </li><li>Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees) </li><li>To see all our excellent benefits and perks, please click <a href="https://www.northumberland.gov.uk/getmedia/25e88b23-2a04-4325-955c-9678331d3201/NCC-benefits-leaflet-March-2024.aspx" target="_blank">here.</a></li></ul>&nbsp;Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.Facebook: <a href="https://www.facebook.com/groups/NCCjobs" target="_blank">NCC Jobs Group</a> LinkedIn: <a href="https://www.linkedin.com/showcase/northumberlandcountycounciljobs/" target="_blank">Northumberland County Council Jobs</a>&nbsp;Further information&nbsp;Please note that this is a full time position.For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes&nbsp;<a href="https://www.northumberland.gov.uk/NorthumberlandCountyCouncil/media/Recruitment/Supporting%20Information/Candidate-Guide.pdf" target="_blank">here</a>.&nbsp; &nbsp;We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. &nbsp;If you have a disability and would prefer to apply in a different format, please see the alternative methods below. &nbsp;This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. &nbsp; &nbsp;Alternative application format:&nbsp;British Sign Language: <a href="http://northumberlandcc-cs.signvideo.net/" target="_blank">northumberlandcc-cs.signvideo.net</a>&nbsp; &nbsp;For those with speech difficulties or hearing loss: <a href="https://www.relayuk.bt.com/" target="_blank">Text relay service</a> dial 018001 01670 623930&nbsp;Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. &nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.&nbsp;

Private Sector Housing Specialist (Selective Licensing)

We have a new opportunity for a Repairs Surveyor to join our Housing Asset Team. As a Repairs Surveyor you will carry out surveys, property and disrepair inspections and oversea the delivery of sub-contracted repairs to ensure repairs are highlighted and completed in accordance with Woking Borough Councils standards and timeframes.Reporting to our Housing Repairs Manager you will carry out surveys to properties within the Woking region including Damp and Mould inspections. You will be responsible for diagnosing the cause of complex faults and failures and post inspect works supporting Woking properties to ensure that high quality works are delivered within budget, on time safely and to a high standard whilst achieving and maintaining customer satisfaction KPI’s while ensuring value for money is achieved through the delivery of effective procurement and management of repairs.The successful candidate will be customer focused, and have great customer service skills and the ability to work autonomously to improve our property standards. An experienced and highly knowledgeable repairs surveyor.A full driver's licence and access to your own vehicle is essential for this role.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.&nbsp; An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.For an informal discussion please contact Pauline Graham, Housing Repairs Manager on 01483743289.Closing Date: 23 February 2026 - 23:55pmInterview dates: 3 March 2026<h2>How to apply</h2>Local Government Reorganisation (LGR) StatementSurrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.UK Visa SponsorshipWe are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.AI Use in ApplicationsWe understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications. All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.<h2>Further information on this vacancy</h2><ul><li><a href="https://ats-woking.jgp.co.uk/vacancies/330018/documents/777446" target="_blank">Job Application Guide</a></li><li><a href="https://ats-woking.jgp.co.uk/vacancies/330018/documents/777449" target="_blank">Job Profile</a></li><li><a href="https://ats-woking.jgp.co.uk/vacancies/330018/documents/777450" target="_blank">Pay Grade Framework</a></li></ul>

Housing Repairs Surveyor

Shape the future of housing services in Barnsley Are you an exceptional leader with a passion for delivering outstanding housing services and creating thriving communities? Berneslai Homes is seeking a dynamic Head of Housing Management to join our Senior Management Team and play a pivotal role in shaping the strategic direction and operational excellence of our estate services.Who are we?At Berneslai Homes we’re responsible for managing around 18,000 homes on behalf of Barnsley Council. We support tenants and work together to create thriving communities. We’re extremely proud that Barnsley Council, in partnership with Berneslai Homes, became the first local authority partnership in the UK to receive a top-tier C1 grading from the Regulator of Social Housing.About the roleAs Head of Housing Management, you’ll lead a diverse portfolio of services including housing and tenancy management, income and leaseholder services, community buildings, and specialist support initiatives. You’ll be responsible for driving transformational change, ensuring compliance with regulatory standards, and embedding a culture of prevention and early intervention across all service areas.This is a high-impact role where you will:<ul><li>Lead strategically: Develop and deliver innovative strategies aligned with our Strategic Plan.</li><li>Champion safeguarding: Act as the company’s Safeguarding Lead, ensuring the safety and wellbeing of vulnerable customers.</li><li>Drive performance: Manage a £5.8m budget and lead a team of 140 professionals to deliver exceptional services.</li><li>Influence partnerships: Represent Berneslai Homes at key strategic boards and partnerships, shaping policy and practice at local and regional levels.</li><li>Innovate for impact: Introduce new ways of working, secure external funding, and deliver initiatives that make a real difference to our tenants and communities.</li></ul>What we’re looking forWe need an inspirational leader who:<ul><li>Holds a relevant degree or equivalent professional qualification.</li><li>Has extensive knowledge of housing law, safeguarding legislation and regulatory compliance.</li><li>Brings proven experience in strategic leadership within a complex public sector environment.</li><li>Demonstrates resilience, adaptability, and a track record of delivering transformational change.</li><li>Is customer-focused, with exceptional communication and influencing skills at all levels.</li></ul>Why join us?At Berneslai Homes, we’re committed to creating safe, sustainable and vibrant communities. You’ll have the opportunity to:<ul><li>Shape services that directly improve lives.</li><li>Work with passionate colleagues in a supportive, forward-thinking organisation.</li><li>Enjoy a competitive benefit package, and opportunities for professional development.</li></ul>You can find out more about the role, the benefits of working for us and how to apply on our website.

Head of Housing Management

As an Operations &amp; Gas Manager, you will play a key role in the delivery of high‑quality property services across our defined regions.&nbsp;Acting as part of the Connect Property Services team, you will oversee repairs and maintenance, provide technical and commercial support to supervisory colleagues, and ensure an excellent customer experience at every interaction.&nbsp;You’ll work collaboratively with internal teams and external partners to drive continuous improvement, uphold safety and compliance standards, and support the smooth and effective delivery of services to our residents.What you’ll doIn this role, you will lead the operational delivery of property services, ensuring day‑to‑day repairs, major works and gas‑related services are carried out efficiently, safely and to a high standard.&nbsp;You will support and guide the Supervisory Team, helping them to motivate and manage operatives while maintaining accountability for meeting KPIs, quality measures and budgetary requirements.&nbsp;You’ll work closely with colleagues across Peabody, coordinators and contractors to ensure services meet customer needs, adhere to statutory and organisational requirements, and embody our values of being easy, reliable and empathetic.&nbsp;Your day‑to‑day work will include overseeing compliance, monitoring operational risk, preparing reports, participating in meetings, supporting service recovery and driving a culture of improvement across all operational processes. You’ll need to be in the office a minimum of 3 days a week for meeting and collaborative working, this role requires a basic DBS.&nbsp;What you’ll need<ul><li>Extensive knowledge of gas works</li><li>Proven leadership experience within a direct delivery or operational property services environment</li><li>Full and valid UK Driving Licence </li><li>Strong project and programme management skills</li><li>Excellent communication, negotiation and stakeholder management skills</li><li>Ability to analyse data, solve problems and make sound decisions under pressure</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values,&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer&nbsp;<ul><li>25 days’ annual holiday, plus bank holidays </li><li>Van, phone and fuel card provided</li><li>two additional paid volunteering days each year  </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal  </li><li>4 x salary life assurance</li><li>up to 5% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.&nbsp;Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place face to face Thursday 19th February in our Houghton Regis office&nbsp;We reserve the right to close this advert early if we receive a high volume of suitable applications.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=2766c8af9380d112&amp;f=adb3ca736e41c820" target="_blank">&nbsp;Operational Gas Manager Job Role Profile - Peabody.docx - Role Profile</a></li></ul>

Peabody

Operations and Gas Manager

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;&nbsp;About youAre you passionate about building meaningful relationships and delivering exceptional member experiences? Join CIH as a member support officer and play a pivotal role in shaping the future of our growing membership community.&nbsp;As a membership support officer, you will be the first point of contact for our members and customers, handling enquiries via telephone and email. You will play a key role in supporting membership growth, renewals, and retention while ensuring every customer receives a positive and professional experience.&nbsp;You will:•&nbsp; &nbsp;&nbsp;Act as the first point of contact for membership enquiries by phone and email•&nbsp; &nbsp;&nbsp;Respond promptly and accurately to customer questions regarding membership•&nbsp; &nbsp;&nbsp;Promote membership benefits and encourage renewals and retention•&nbsp; &nbsp;&nbsp;Contact members regarding payments, including late payments•&nbsp; &nbsp;&nbsp;Offer concessionary rates where appropriate•&nbsp; &nbsp;&nbsp;Encourage members to pay by direct debit•&nbsp; &nbsp;&nbsp;Process membership applications and renewals•&nbsp; &nbsp;&nbsp;Maintain accurate records by updating the CIH database•&nbsp; &nbsp;&nbsp;Support activities related to the membership renewal schedule&nbsp;We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm. You will bring experience in customer service and a confident comminutor and be comfortable working in a fast-paced environment&nbsp;How to applyIf you would like an informal chat about the position, please contact Debby Grindy at <a href="mailto:debby.grindy@cih.org" target="_blank">debby.grindy@cih.org</a>&nbsp;&nbsp;For details of how to apply please visit our careers page - Careers &amp; Vacancies | Chartered Institute of Housing (CIH)&nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;&nbsp;Closing date – 4 February 2026 noonInterviews will be held on – 16 February and 18 February 2026&nbsp;Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. &nbsp;

Chartered Institute of Housing

Membership support officer (maternity cover)

Tenancy Management Officer Rochester £35,000 Hyde is looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Tenancy Management Officer at Hyde, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities. Key Duties <ul><li>Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records</li><li>Prepare case files for legal action, representing Hyde in court where required</li><li>Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases</li><li>Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions</li><li>Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes</li></ul>Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Tenancy Management Officer we're seeking someone who can bring: <ul><li>Proven experience in managing ASB and tenancy enforcement cases within social housing</li><li>Strong communication, collaboration, and interpersonal skills</li><li>A proactive mindset and passion for building safe and thriving communities</li><li>The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders</li></ul>The Benefits of Joining Hyde <ul><li>Excellent pension scheme</li><li>Generous holiday allowance</li><li>Life assurance</li><li>Award-winning flexible benefits platform</li><li>Support for learning and career development</li><li>Hybrid working options available</li></ul>Diversity, Inclusion &amp; Accessibility Equality, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

Tenancy Management Officer

About the role Senior Neighbourhood Housing Officer x1 We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change About the role Do you want to play a key role in transforming how we deliver housing services at North Northamptonshire Council? This is your chance to be part of a bold new chapter for Housing Services and help shape the future of our housing management service. We are a council with a passion for driving positive change and delivering excellence; serving a community with a rich heritage, a diverse population, and a distinct identity. We are looking for motivated and ambitious people to join our Housing Management Service at a time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before. You will be part of a service that is: <ul><li>Visible and connected - smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer - more caretakers working across our estates.</li><li>Supportive and responsive - stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable - a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>What will you be doing? What you will be doing You will lead a patch-based housing management team, inspiring confidence and delivering consistent, high-quality services. Your work will include: <ul><li>Providing day-to-day leadership, coaching and support to Housing Officers and Assistants.</li><li>Taking ownership of complex tenancy cases, including anti-social behaviour, safeguarding and tenancy breaches.</li><li>Ensuring vulnerable tenants receive the right support through close partnership working.</li><li>Working with caretakers and other teams to keep estates safe, clean and welcoming.</li><li>Monitoring performance and budgets, and reporting on outcomes.</li><li>Acting as a visible presence on estates, engaging with tenants, councillors and community groups.</li><li>Leading by example in delivering excellent customer service and promoting tenant engagement.</li></ul>This is a varied and rewarding role where you can see the difference you make every day, while developing your leadership and management skills. About you About you We want changemakers - people with the passion and drive to help us build safer, stronger and more connected communities. What will you bring to the role: <ul><li>Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.</li><li>A strong background in tenancy or neighbourhood management, with experience of handling complex cases.</li><li>The ability to support and mentor Housing Officers and Assistants, building confidence and consistency across your patch.</li><li>Excellent communication and influencing skills, with the confidence to balance support, enforcement and partnership working.</li><li>A proactive, problem-solving approach, with the drive to deliver improvements for tenants and communities.</li></ul>This is an excellent opportunity to take the next step in your career within a forward-looking housing service - and to make a visible difference to the lives of tenants every single day. Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. Disability Confident Employer We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council Armed Forces Community The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS). Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Senior Neighbourhood Housing Officer Full Time

Accommodation Assistant Location: Golden Sands Holiday Park, Rhyl Salary: £12.21 per hour Hours: Variable - some evenings &amp; weekends required Who are we? We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Check out our website: <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a> . What you will be doing Working as part of our team of holiday heroes, you will be cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes changing beds, vacuuming, dusting, and thoroughly cleaning bedrooms, bathrooms, kitchens and living spaces. Always with the aim of making your contribution to someone's holiday count every bit as much as the food they eat and the fun they have. And who knows what else you may find yourself doing. As long as you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience, and qualities you'll need. We'll provide training, but you must: <ul> <li>Have an awareness of what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li> <li>Have a friendly and helpful attitude - delightful when you meet guests and good at communicating within your team.</li> <li>Be open to learning - experience isn't as important as eagerness to learn</li> </ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. Nice to have but not essential. It would be great if you tick some of these boxes too (but we won't hold it against you if you don't). <ul> <li>Experience of cleaning</li> <li>Experience of working as part of a team.</li> </ul>What we can offer you We look after you with a great range of benefits, including: <ul> <li>Competitive Pension </li> <li>Discounts on Away Resorts Holidays </li> <li>On Park Discounts </li> <li>Awards and Recognition </li> </ul>Want to join our team? Here's how to apply. Click HERE , If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Our Promise to You Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. Afterall, wouldn't it be boring if we were all the same? In short, we want you to bring your whole self to work! Good Luck!

Accommodation Assistant

Job description Contract terms Starting salary: PO2 (£42,771 - £45,750) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type: Fixed term contract (until 4th July 2027) Closing date: Sunday, 15th February 2026 at 23:59 Expected interview date: W/C 2nd March 2026 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role As a Housing Needs Officer, you'll provide high-quality advice and support to households in housing need, focusing on preventing and relieving homelessness. You'll manage a varied caseload, carry out assessments in line with legislation, develop personalised housing plans, and work creatively with customers, landlords, and partners to secure positive outcomes. Your work will play a key role in supporting residents to access sustainable housing options. About the team You'll join the Housing Demand Service within Adults, Health and Housing, working alongside experienced colleagues committed to reducing homelessness across the borough. The team works collaboratively with landlords, supported housing providers, statutory services, and community organisations to deliver effective housing solutions and ensure a joined-up approach for residents. About you You'll bring strong customer-focused skills, the ability to build trust, and confidence in giving clear housing advice. You're organised, empathetic, and able to manage complex cases while working under pressure. Awareness of welfare benefits and housing legislation is essential, along with good communication skills, problem-solving abilities, and a positive, adaptable approach to supporting people in challenging situations. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE609 Housing Needs Officer 05.04.23 V2.pdf </li> </ul>

Housing Needs Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Anstie Court development in Devizes, Wiltshire. Hours: 15 hours per week Monday to Friday, working throughout the year. Salary: £11,278.80 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Accommodation Manager Location: The Bay Filey, Yorkshire Role: Accommodation Manager Hours of work: 40 Hours - Weekends Required Salary: DOE What we need in a nutshell We're looking for a confident and capable Accommodation Manager to lead and motivate the team that cleans, prepare and stocks our accommodation to the highest of standards for our guests. You'll be overseeing all our accommodation, ensuring that the guest experience is outstanding, and contributing to the strategic development of our holiday offer. Who are we? Part of the Away Resorts family we are shaking up the Great British holiday. Want to find out more about our holidays? Check out our website. What you'll be doing You'll be leading, managing and developing our accommodation team to deliver an exceptional guest experience with sparkling, well-equipped accommodation. This includes: <ul> <li>Recruiting, managing and developing a large department that includes a management team, cleaning team leaders and accommodation cleaners</li> <li>Ensuring our guest accommodation is ready for arrivals and to the highest of standards</li> <li>Working together with other managers in the park and centrally to ensure an exceptional guest experience</li> <li>Coaching and helping Team Leaders resolve guest issues in a way that makes everyone feel good</li> <li>Contributing to the strategic direction of the company and the park from the perspective of the accommodation offer</li> <li>Managing and controlling budgets and identifying and implementing cost savings</li> <li>Championing and implementing Health and Safety policies to ensure team and guest safety</li> </ul>One more thing...holidays happen at holiday times, so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need We are looking for a high-calibre manager who can demonstrate the following: <ul> <li>A good level of general education</li> <li>Experience of managing and leading a team</li> <li>The ability to manage performance issues and conflict situations assertively and with empathy</li> <li>Exceptional communication skills and able to adapt style to people at all levels</li> <li>A strategic mindset and a strong focus on customer service delivery</li> <li>A forward-thinking outlook and open to new ideas</li> </ul>It's the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism, have worked in a similar role on a holiday park and have coaching and mentoring experience. We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul> <li>Competitive Pension</li> <li>Temporary Accommodation up to 3 months</li> <li>Bonus Scheme</li> <li>Life Insurance</li> <li>Discounts on Away Resorts Holidays</li> <li>On Park Discounts</li> <li>Awards and Recognition</li> </ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a> . Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work! Good Luck!

Accommodation Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Infrastructure HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Scheme Manager Make a real difference to the lives of the people we support, every day. Are you passionate about delivering exceptional care and creating an environment where both people and teams can thrive? We are looking for an enthusiastic, forward-thinking Scheme Manager to join us at Litslade Farm, our learning disability residential care home supporting 8 adults with diverse and complex needs. This is a dynamic and fast-paced service where no two days are the same. You will bring creativity, energy and leadership to a dedicated team delivering 24-hour support, including PEG feeding, diabetes management, stoma care, hoisting, and full personal care. Many of the people we support are non-verbal, so compassion, respect and person-centred practice are at the heart of everything we do. What You Will Be Doing Lead with Empowerment Inspire, guide and empower a skilled team of Support Workers and Waking Night Workers, ensuring they have the confidence, tools and motivation to deliver exceptional personalised care. Champion Collaboration Work closely with social workers, health professionals and external partners to create seamless support journeys and positive outcomes for every individual. Promote Inclusion and Respect Create a culture where every person-staff or resident-feels valued, respected and able to contribute. You will actively embed inclusive practice into daily operations and decision-making. Provide Compassionate, Confident Management Oversee rota planning, staffing levels, annual leave, sickness cover, and recruitment. You will also complete staff inductions and occasionally provide weekend managerial cover to ensure consistent, high-quality support. Drive Quality and Continuous Improvement Review support plans, lead change, identify opportunities for development and encourage innovative ideas that enhance the lives of the people we support. What You Will Bring <ul><li>Strong leadership skills and the ability to inspire confidence and empowerment in others</li><li>Compassionate, respectful and inclusive practice</li><li>Excellent IT and organisational skills</li><li>A full UK driving licence and access to a vehicle</li><li>A passion for delivering outstanding care in a busy, rewarding environment</li></ul>What You Will Receive We value our staff just as much as the people we support. In return for your dedication, you will receive: <ul><li>33 days annual leave, rising to 35 with service</li><li>£33,054 per year, based on a 37.5-hour week</li><li>Annual performance bonus</li><li>Monthly attendance bonus</li><li>Annual salary and cost-of-living review</li><li>Workplace pension and life assurance (3× salary)</li><li>Employee wellbeing support, aligned with the Five Ways to Wellbeing</li><li>Refer-a-friend bonus (£130)</li><li>Access to an employee assistance helpline</li></ul>Join Us If you're ready to lead with compassion, work collaboratively, champion inclusion, treat everyone with respect and empower both staff and residents to achieve their best lives - we would love to hear from you. We are proud to be an Equal Opportunities and Disability Confident Employer.

Scheme Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Summer Manor, Burley in Wharfedale, West Yorkshire. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £22,557.60 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 24 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-LC1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

£13.26 per hour Casual Immediate Start Defined by its sense of community, supported by its talented staff and enriched by its aspirational and motivated student body, Lift Greensward is searching for a Lettings Officer to become the newest member of its team! The successful candidate will play a key role in coordinating and promoting the school's facilities for external hire, delivering a high-quality lettings service that supports both the local community and the school. This role involves managing enquiries and bookings, selling refreshments to the hirers, liaising with hirers and internal staff and ensuring that all lettings operate safely, smoothly and in line with school policies and procedures. Rated as "Good" by OFSTED and boasting a vibrant sixth form which has been ranked amongst the very best in the country for more than a decade, this is a unique and exciting opportunity to join a school which continues to go from strength to strength. If the opportunity to work closely with the local community, provide excellent customer service, and play a part in generating additional income for a thriving secondary school sounds appealing, then Lift Greensward might just be the place for you. If you: <ul><li>Believe in the values of mutual respect, equity and dignity;</li><li>Enjoy working with a wide range of people and building positive relationships</li><li>Can work independently, take initiative and respond calmly to issues as they arise</li><li>Are flexible and willing to work evenings and weekends to support lettings</li></ul>Our established and positive staff benefit from: <ul><li>An open and inclusive culture led by a dynamic principal and supported by a senior team who remain committed to their own classroom practice </li><li>The chance to engage with an enthusiastic, well mannered and resilient student body who are widely recognised as the school's greatest asset </li></ul>Closing date : Friday 13th February 2026 Who is Lift Schools? We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you: <ul><li>Comprehensive training: Access a wide range of developmental training to boost your career.</li><li>Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li><li>Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li></ul>We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria. Follow us on Facebook, X, Instagram and Linkedin. Further details can be found on our careers page. Lift Schools is recruiting for Teacher Training placements. Please click here to view the website for further details. Downloads Job Description Brochure Safer Recruitment Statement AI Statement

Lettings Officer

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today! Job Summary Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes. Job Duties <ul> <li>Prioritise guest satisfaction by always ensuring professional and courteous communication.</li> <li>Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.</li> <li>Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.</li> <li>Ensure the cleaning team complies with Health &amp; Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.</li> <li>Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.</li> <li>Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.</li> <li>Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health &amp; Safety regulations.</li> <li>Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.</li> <li>Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.</li> <li>Greet and communicate with guests professionally and courteously, delivering exceptional guest service.</li> <li>Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.</li> <li>Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.</li> <li>Manage linen stock levels and the overall linen process to ensure efficient operation.</li> <li>Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.</li> <li>Ensuring all keys are always safeguarded and accounted for.</li> <li>Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.</li></ul>Requirements <ul> <li>Proven experience in a similar role within the hospitality or accommodation sector.</li> <li>Strong leadership and team management skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Commitment to delivering high standards of guest service.</li> <li>Knowledge of Health &amp; Safety and COSHH regulations.</li> <li>Strong organisational skills with the ability to manage multiple tasks simultaneously.</li> <li>Flexibility to work during peak season and manage off-season preparations.</li> <li>This role is subject to a Basic Disclosure and Barring Service (DBS) check.</li></ul>We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us. Benefits At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: <ul><li>Generous discount on holidays across our parks</li><li>Discount on all food and beverage items on park</li><li>Free premium eye test voucher</li><li>Access to the Help@hand app offering health, wellbeing, and retail discounts</li><li>Comprehensive Employee Assistance Programme</li><li>Discounted gym memberships</li><li>Employee referral scheme</li><li>Sales referral scheme</li><li>Free expert mortgage advice</li><li>Company pension scheme</li></ul>IND1 Location:

Job description Post Ref: CC500 Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered. If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300 Study towards a Level 3 Housing &amp; Property Management qualification. Calderdale Council is an equal opportunities employer and service provider. Due to the nature of the role, it is a requirement that the post holder is female and is exempt under the Equality Act 2010 Schedule 9, Part 1.This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services. You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council's Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents. The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation. The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed. Closing Date: 22nd February 2026 Interview Dates: 2nd March 2026 To be eligible for this apprenticeship you must meet the criteria set out by the Department for Education in the Apprenticeship funding rules, including:• Be aged 16 or over on the day the Apprenticeship starts. • Having a valid and eligible residency status and the right to work in England which will last for the duration of the apprenticeship (as described in Annex A of the Apprenticeship funding rules). • Meet the essential qualification criteria in the role profile and be able to provide original qualification certificates at interview. • Not be enrolled on any other programme or qualification which means you are not eligible under the Apprenticeship funding rules. • Not have prior learning and experience (including qualifications at the same or higher level in the same or a closely related field) which duplicates the learning and experience to be provided under the apprenticeship. The Council will assess this via an assessment of prior learning and experience A full copy of the Apprenticeship funding rules is available here: <a href="https://assets.publishing.service.gov.uk/media/6875204b55c4bd0544dcae08/Apprenticeship_funding_rules_2025_to_2026_v2.pdf" target="_blank">https://assets.publishing.service.gov.uk/media/6875204b55c4bd0544dcae08…</a> We may utilise digital interview methods. As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian &amp; Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council

Apprentice Housing Assistant - Homelessness Services

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in our Housing Services in Ealing and Harrow, London. Sounds great, what will I be doing? The Housing Management Officer plays a pivotal role in delivering high-quality, end-to-end tenancy and property management across a diverse portfolio of 50-100 supported accommodation units. Working at the intersection of housing law, welfare systems, and resident wellbeing, the postholder ensures smooth tenancy sustainment, legal compliance, and strong financial performance. This includes leading on onboarding and exit processes, embedding a Psychologically Informed Environment (PIPE) approach, maintaining GDPR-compliant records, and monitoring tenancy issues through internal reporting tools. The role also requires close collaboration with Registered Providers, Local Authorities, the DWP, and Housing Benefit teams to ensure seamless service delivery and regulatory compliance. A key focus of the role is proactive income management, from rent and service charge collection to arrears prevention and recovery. The officer provides expert guidance on housing benefit, managing claims, appeals, and overpayments while overseeing invoicing and financial reconciliation with external agencies. Alongside this, they coordinate timely repairs and maintenance, ensuring issues are escalated and resolved efficiently while keeping residents and support teams fully informed. This is a dynamic, hands-on position for someone who thrives on responsibility, partnership working, and making a meaningful impact on tenancy stability and resident experience. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. To apply for this role, you'll need solid experience in rent collection and arrears recovery, along with a good working knowledge of the pre-action protocol. You should be confident handling welfare benefit claims and navigating DWP and Housing Benefit systems. Experience supporting vulnerable people is essential; whether that's individuals dealing with mental health challenges, homelessness, or domestic abuse, we're looking for someone who has worked closely with local authorities, support workers, and other partner agencies, and who understands the day-to-day realities of tenancy and housing management. You'll need strong IT skills, accuracy in maintaining electronic records, and the ability to communicate clearly in writing and in person. Being comfortable analysing financial information is important, as is the ability to build positive relationships with residents and colleagues. This role suits someone who is empathetic, organised, self-motivated, and able to work independently while taking responsibility for their decisions. You'll also need to be able to travel between accommodation sites and meet residents face-to-face as part of your day-to-day work. The role is hybrid with travel required 3 days a week across Ealing and Harrow and two days working remotely. Occasional travel to our Head Office in Aldgate will also be required. Interview Steps We keep our interview process simple, so you know exactly what to expect. <ul> <li> Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! </li> <li> Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. </li> </ul>Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Housing Management Officer - Housing Services.pdf (4.76 MB) </li></ul>

Housing Management Officer

Company Description United Infrastructure is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. This role will be within our Property Services/Social Infrastructure pillar: <ul><li>Social Infrastructure revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.</li></ul>Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastrcuture prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Accommodation Manager Location: Chester, Cloud Student Homes, UK Reporting; Regional Operations Manager Hours of Work: 40 Hours Introduction Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than 'just; their accommodation, providing the safety, security and social aspect of University life. The role of the Accommodation Manager is to run the accommodation with the highest safety in mind whilst, ensuring a first-class residential and customer experience. Main Responsibilities and functions; • To take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry-leading in service levels to students, parents and stakeholders • To ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements) • To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility • Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded • Respond to emergencies both during and out of working hours • To recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the 'more than just a room' philosophy of Cloud Student Homes' student care • Ensure the highest possible standards of student safety and welfare • To promote a vibrant community across the facility Duties; Accommodation Operations; • Assist all agents with check-in and check-out procedures ensuring efficient room management procedures are followed, and GDPR information is collated for Fire Safety • Ensure the highest possible standards of student safety and welfare • Ensure all social activities are staffed and monitored accordingly with SA assistance and in line with Cloud Student Homes policies and procedures • Manage the communication processes to and from our customers • Respond to emergencies both during and out of working hours • Day-to-day management and delivery of service to all students in the accommodation, including parcel collection, parking and health and safety checks • Manage key relationships with outside contractors and third-party representatives Building and Facilities Management; • To oversee all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector-leading service levels • Ensure that contractor and service contracts are monitored to ensure efficient implementation and compliance • Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded • Ensure regular inspections of common spaces are undertaken, and records maintained in line with Cloud Student Homes procedures • Contribute to the development and maintenance of Cloud Student Homes' Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme Financial; • Work with internal and external partners to improve services, value for money and profitability • Monitor Service Charge budgets to ensure value for money and cost savings on behalf of Investors Marketing and Promotion; • When necessary, lead inward visits from agents/ partners/ parents Service Provision; • To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the Head of Student Operations Compliance; • Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme • To support colleagues with regards to requirements under immigration legislation • Ensure all necessary documentation required to satisfy 'right to rent' legislation is checked, recorded and stored in line with policy • Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence • Take the lead in all Accommodation Incident Reporting and resolution, working with the local agent to ensure completion General; • Any other duties as may be required by the Head of Student Operations Candidate profile: The successful applicant will be/ have: • A leader • A passion for service excellence, customer care and sensitivity to students' needs • A team builder • Self-motivated and proactive • Attention to detail • Well organised Creative • A professional client/ colleague/stakeholder-facing manner • Be conversant with the ANUK Accreditation Scheme • Able to offer flexibility in working hours including the provision of out-of-hours support in an emergency if required Essential skills/ experience • Have experience in customer service, hospitality or student accommodation, ideally in an accommodation-related area • Have experience in facilities management • Experience of managing a team • Experience of working to agreed budgets • Ability to prioritise workload and meet deadlines What you will get in return working week Mon- Fri <ul><li>Holiday entitlement 20 days annual leave rising to 22 days after 2 years service and 25 days after 5 years service, plus bank holidays PRO RATA FOR PART TIME *</li><li>Birthday Leave - extra day off for your Birthday </li><li>Talent pipeline</li><li>Employer contributory pension scheme</li></ul>* The company does operates an annual leave blackout period from 10th Aug - end of Sept, every year to cover the new academic intake of students into the property. *This role will involve out of hours cover for emergencies.

Accommodation Manager Location: Preston, Cloud Student Homes, UK Reporting; Head of Student Operations Hours of Work: 40 Hours Introduction Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than 'just; their accommodation, providing the safety, security and social aspect of University life. The role of the Accommodation Manager is to run the accommodation with the highest safety in mind whilst, ensuring a first-class residential and customer experience. Main Responsibilities and functions; • To take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry-leading in service levels to students, parents and stakeholders • To ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements) • To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility • Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded • Respond to emergencies both during and out of working hours • To recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the 'more than just a room' philosophy of Cloud Student Homes' student care • Ensure the highest possible standards of student safety and welfare • To promote a vibrant community across the facility Duties; Accommodation Operations; • Assist all agents with check-in and check-out procedures ensuring efficient room management procedures are followed, and GDPR information is collated for Fire Safety • Ensure the highest possible standards of student safety and welfare • Ensure all social activities are staffed and monitored accordingly with SA assistance and in line with Cloud Student Homes policies and procedures • Manage the communication processes to and from our customers • Respond to emergencies both during and out of working hours • Day-to-day management and delivery of service to all students in the accommodation, including parcel collection, parking and health and safety checks • Manage key relationships with outside contractors and third-party representatives Building and Facilities Management; • To oversee all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector-leading service levels • Ensure that contractor and service contracts are monitored to ensure efficient implementation and compliance • Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded • Ensure regular inspections of common spaces are undertaken, and records maintained in line with Cloud Student Homes procedures • Contribute to the development and maintenance of Cloud Student Homes' Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme Financial; • Work with internal and external partners to improve services, value for money and profitability • Monitor Service Charge budgets to ensure value for money and cost savings on behalf of Investors Marketing and Promotion; • When necessary, lead inward visits from agents/ partners/ parents Service Provision; • To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the Head of Student Operations Compliance; • Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme • To support colleagues with regards to requirements under immigration legislation • Ensure all necessary documentation required to satisfy 'right to rent' legislation is checked, recorded and stored in line with policy • Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence • Take the lead in all Accommodation Incident Reporting and resolution, working with the local agent to ensure completion General; • Any other duties as may be required by the Head of Student Operations Candidate profile: The successful applicant will be/ have: • A leader • A passion for service excellence, customer care and sensitivity to students' needs • A team builder • Self-motivated and proactive • Attention to detail • Well organised Creative • A professional client/ colleague/stakeholder-facing manner • Be conversant with the ANUK Accreditation Scheme • Able to offer flexibility in working hours including the provision of out-of-hours support in an emergency if required Essential skills/ experience • Have experience in customer service, hospitality or student accommodation, ideally in an accommodation-related area • Have experience in facilities management • Experience of managing a team • Experience of working to agreed budgets • Ability to prioritise workload and meet deadlines What you will get in return working week Mon- Fri <ul><li>Holiday entitlement 20 days annual leave rising to 22 days after 2 years service and 25 days after 5 years service, plus bank holidays PRO RATA FOR PART TIME *</li><li>Birthday Leave - extra day off for your Birthday </li><li>Talent pipeline</li><li>Employer contributory pension scheme</li></ul>* The company does operates an annual leave blackout period from 10th Aug - end of Sept, every year to cover the new academic intake of students into the property. *This role will involve out of hours cover for emergencies.

We're looking for a Lettings Officer to join us across Sussex and Kent. Working as part of a wider lettings &amp; estates team you will use your expertise and consultancy skills to support the letting and ongoing management of our properties. You'll need a solid understanding of the residential lettings market, confidence navigating relevant legislation, and the ability to produce clear specifications for refurbishment work. Strong organisational skills, a consultative approach and the ability to communicate well with a wide range of people will help you make a real impact. In return, you'll gain hands on experience across a unique property portfolio and the satisfaction of helping ensure National Trust cottages remain places people genuinely want to live. What it's like to work here Our Lettings team is a collaborative, supportive group that thrives on shared expertise with a commitment to doing things better for our tenants, our colleagues and the historic places we protect. As part of the UK's largest private landowner, you'll be contributing to the management of a let estate portfolio that underpins around £50m of annual rental income. Reporting into the Let Estate Management team via the regional Residential Property Manager, you'll be working in an environment focused on high standards and great relationships. Your contractual location will be Scotney Hub, Tunbridge Wells, Kent, TN3 8JN. However, there is flexibility on where you are based. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. The role offers a hybrid working pattern: typically spending time each week at the Scotney Hub near Tunbridge Wells, with flexibility to work from home or other Trust hubs across Sussex and Kent depending on business needs. It's a great fit for someone who enjoys autonomy, meaningful responsibility and the chance to build strong tenant relationships while helping ensure our cottages remain places people love to live. What you'll be doing You'll be responsible for letting and managing our residential properties, across Sussex and Kent, making sure they are complaint, well maintained welcoming places for people to call home. Working closely with the lettings and estate management team, you'll provide clear advice, share insight, and support good decision making through effective data handling and analysis. A big part of your role will be building positive, trusting relationships with tenants as well as spotting opportunities to improve our properties and maximise income in a way that reflects our conservation values. You'll balance practical problem solving with thoughtful communication, often acting as the first point of contact for both routine queries and more complex challenges. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: • Have an ARLA qualification or working towards it • Strong understanding of the local residential lettings market and residential lettings management • Proven knowledge of relevant legislation and compliance requirements in relation to residential property • Some understanding of residential property refurbishment and the ability to produce specifications Additional criteria for all other applicants: • Strong data management and analytical skills and the ability to support managers in the decision making through provision of data • Strong demonstrable consulting skills of listening, building trust and acting to deliver a high-quality service • Verbal and written communication skills The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

The Vacancy We're looking for a confident and proactive Neighbourhood Housing Officer to join our Housing team. This is a fantastic opportunity to deliver high-quality housing management services, manage neighbourhoods within a defined area, and make a real difference to customers and communities. Does that sound like you? If so, keep reading about this exciting opportunity. What you'll be doing <ul> <li>Delivering a high-performing, customer-focused housing management service within a defined geographical area</li> <li>Managing tenancy, estate and neighbourhood services, including general needs, leasehold, shared ownership and market rent properties</li> <li>Handling anti-social behaviour cases, including domestic abuse, hate crime and noise nuisance, in line with policies and procedures</li> <li>Providing excellent witness care and preparing cases for enforcement action, including attending court when required</li> <li>Managing mutual exchange applications in accordance with procedures</li> <li>Ensuring tenants comply with tenancy conditions and addressing breaches such as hoarding, untidy gardens, sub-letting and tenancy fraud</li> <li>Undertaking neighbourhood, block and market rent property inspections on a regular programme</li> <li>Responding promptly to enquiries from customers, stakeholders and partners</li> <li>Supporting neighbourhood planning and developing bids for environmental works</li> <li>Working collaboratively with colleagues, including Income Recovery Officers, to promote a culture of payment</li> <li>Encouraging customer involvement and supporting community investment initiatives</li> <li>Attending local inter-agency meetings and partnerships to support neighbourhood outcomes</li> <li>Keeping up to date with relevant legislation, regulation and best practice</li></ul>About you <ul> <li>Experience working in a customer-facing role delivering successful outcomes</li> <li>Experience working in a housing management role, including lettings/voids and ASB case management</li> <li>Experience of engaging with customers and communities</li> <li>Strong communication skills, with the ability to manage sensitive and emotional situations</li> <li>Empathy and understanding of issues affecting elderly and vulnerable customers</li> <li>Ability to manage conflict and potentially challenging situations</li> <li>Effective time management and ability to work independently under pressure</li> <li>Full UK (or equivalent) driving licence and access to a vehicle</li></ul>About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues. In return you will benefit from: • 25 days annual leave • Health cash plan (following probation) • Flexible working arrangements • Access to the Social Housing Pension Scheme Please note that we reserve the right to close this advert early for the right candidate. If this sounds like the role for you, we'd love to hear from you - apply today. About Us Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments. Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live. We value our staff and always look for ways in which we can help them develop their skills and knowledge. Benefits Cycle to work scheme Employee assistance program Eyecare Vouchers Gym membership Life milestone awards Pensions Perkbox Simply health Values Inclusion Collaboration Kindness Customer-focused Adaptability

Neighbourhood Housing Officer

At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. It's all about the balance of life. Being active, getting amongst the elements, spoiling yourself a little, chilling out, getting cosy, and most of all having a good time. Set on a spectacular, two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel is the perfect destination for a contemporary beach holiday and it's a wonderful place to take your career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest's holiday. Our three core values - We Care, We Notice, We Change - show what it means to work for a hotel which goes above and beyond for our team and guests. An unforgettable holiday experience Watergate Bay Hotel offers a modern take on a beach break. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. Our House Manager role: We're looking for an attentive, organised, proactive House Manager to exceed our guests' expectations, and ensure that their experience before, during, and after their stay is the best it can be. You'll embody the spirit of Watergate Bay Hotel with your friendly, considerate manner, and oversee daily hotel operations across all areas. You'll also ensure a seamless experience, notably during key periods of demand, and proactively identify issues, taking proactive measures to prevent them from occurring, and monitor guest touchpoints, ensure cleanliness, ambience, and service standards are upheld, and build relationships with new and returning guests. In return you'll find yourself in a team with a shared outlook on life where friendship, connection, flexibility, and variety, are a guaranteed part of your working day. Please note, this role is 37.5 hours. As our House Manager you'll be: <ul><li>Representing the hotel management in all guest related matters.</li><li>Overseeing daily hotel operations across all departments during shifts. </li><li>Monitoring guest touchpoints to ensure cleanliness, ambience and service standards are upheld. </li><li>Assisting in covering our Night Manager during holidays &amp; sickness. </li><li>Completing weekly booking checks to ensure room availability and dinner bookings. </li><li>Providing hands on support in all Front of House operational areas during peak times.</li><li>Carrying out regular checks to ensure both front and back of house are presented to the correct expected standard.</li><li>Personally welcoming groups, VIP's, and repeat guests and being their key point of contact, as well as ensuring special touches are organised.</li><li>Coordinating special requests and special occasion stays.</li><li>Reviewing guest feedback and communicating back to teams the positives and areas of improvement.</li><li>Addressing complaints, feedback, and inquiries with a proactive and solution-orientated focus.</li><li>Proactively ensuring the delivery of any guest requests across all areas of the hotel. </li><li>Identifying opportunities to surprise and delight new and returning guests and actioning these accordingly.</li><li>Identifying opportunities to improve guest experience across all areas of the hotel and implementing an action strategy accordingly.</li><li>Acting as an ambassador for Watergate Bay Hotel at all times.</li></ul>You'll also: <ul><li>Maintain a safe working environment at all times, recording any accidents in the accident book.</li><li>Have knowledge of the fire evacuation procedure for all areas, and ensure all staff are fully trained and aware of what to do in the event of a fire.</li><li>Act as the emergency response leader during your shift. </li><li>Communicate and uphold standards around uniform and personal grooming.</li><li>Ensure detailed shift reporting and follow up between teams. </li><li>Liaise with department heads and supervisors to resolve operational issues. </li><li>Communicate with guest services &amp; reservations to ensure seamless guest journey.</li><li>Work in accordance with Department Heads and Supervisors to improve all aspects of guest experience.</li><li>Have a good understanding of why we are working towards a B Corp accreditation.</li><li>Understand our shared responsibility to look after our team and planet.</li><li>Be an active participant in B Corp related initiatives and workshops.</li></ul>The skills you'll be sharing with us: <ul><li>A minimum of 1 year in a management position (within a similar role)</li><li>Solid organisational skills</li><li>A positive, proactive approach to team leadership</li><li>A good knowledge of customer care/ complaint handling</li><li>A natural communicator</li><li>Confident making decisions under pressure</li><li>Amenable to a flexible working schedule, including weekends</li><li>A guest-focused mindset</li><li>Responsible, with an excellent attention to detail</li><li>Ability to work to your own initiative</li><li>Strong accuracy in numerical documentation (desirable)</li><li>First Aid Qualification (desirable)</li><li>Pool Emergency Response training (desirable)</li></ul>What we'll offer you: <ul> <li>A relaxed, professional place to work in a beautiful location - at one of the UK's most striking beaches</li> <li>A welcoming team, eager to support and encourage each other</li> <li>Excellent career prospects in an ever-expanding organisation</li> <li>Special rates for you and your friends and family to stay at the hotel</li> <li>Team discounts on treatments in Swim Club</li> <li>Discounts for you and your friends and family at: Zacry's, The Beach Hut, and Living Space Restaurants.</li> <li>Team discount at our Cubs coffeeshops</li> <li>Team discounts at Shop on the Beach and other partner businesses</li> <li>Free surf lessons, surfboards and wetsuits hire from Wavehunters</li> <li>Team social events throughout the year</li> <li>Team assistance scheme - a dedicated helpline for support &amp; advice on topics from mental health through to managing your finances</li> </ul>From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. If you would love to join us as our House Manager, apply now and be part of our journey at Watergate Bay hotel, a wonderful place to work.

127 Housing / Neighbourhood management Jobs