Accommodation Manager

Company Description

Godolphin is the world's largest thoroughbred operation, comprising breeding and racing interests spanning seven countries, across four different continents. Founded in Dubai in 1992, the operation has been built on a foundation of innovation and uninhibited achievement that has led to a legacy of success for horses in Godolphin's famous blue silks. Its global headquarters is in Newmarket, which is the epicentre of the UK's thoroughbred industry.

Job Description

Godolphin are seeking to recruit an experienced Accommodation Manager to take responsibility for a small team providing excellent and efficient property management services across Godolphin's Accommodation portfolio of around 350 residential properties and 14 licenced HMOs. This is a challenging role, in a unique and fast paced working environment, supporting our people and the success of our horses on racetracks and studs.

Key tasks to be undertaken by this role are:

• Managing recruitment, performance, and development of a small team of employees
• Working closely with the wider Property Department team to ensure necessary works in properties are carried out efficiently, and in line with scheduled programme of work
• Point of contact for Godolphin directors and senior stakeholders in relation to housing requirements across the organisation, providing allocation advice and guidance
• Primary point of contact for any housing issues experienced by these senior stakeholders living in company housing
• Oversee the void property process with members of the wider property team, procuring accommodation led works as required
• Guaranteeing all seasonal properties are ready for the respective transient occupants at various times of the year
• Facilitate the set-up of accommodation with furniture, household goods, linens and, where applicable, cleaning provision ahead of employees moving in
• Ensure all vacant properties, including guest houses, are checked weekly during periods of non-occupation
• Oversight of, and liaising with new tenants/occupants for viewings, inductions, and stock condition surveys, ensuring necessary housing paperwork such as license agreements and ASTs are correctly completed and filed
• Ensuring all properties within the managed portfolio are visited on an annual basis with any actions reported to the relevant department(s)
• Taking any necessary legal action regarding breaches of conditions/tenancy and serving notices where necessary; working closely with legal partners where required
• Working with local authority partners to ensure that HMOs are licensed and maintained to the required standard. Carry out routine hostel inspections, identifying and instigating any required repairs
• Monitoring and management of Accommodation-based service contracts, such as gardening, cleaning, housekeeping, and removals. Support any tender process to meet the needs of the portfolio
• Manage, build, and execute an annual planned works programme. Also prepare future budget years programs. Manage day-to-day repairs and requests for the accommodation team and monitor
• Being available, and responding to out-of-hours issues, on a rotational basis; working in conjunction with the security team to authorise, instruct and engage with contractors to provide urgent and emergency resolution
• Effective management of, and resolution of, any complaints received

Qualifications

Skills and experience

• Minimum of three years' experience working within a similar residential property environment for either a landlord, housing association or managing/letting agent
• Formal housing or lettings qualification (CIH or MARLA) would be desirable, but not essential
• Knowledge and experience of property maintenance and legal compliance
• Strong leadership skills and previous experience of managing a team
• Strong time management, organisational and communication skills
• Ability to recognise problems, identify route causes and take appropriate steps to resolve quickly and efficiently
• Experience of working, and managing, in a fast-paced busy working environment
• Self-motivated with the ability to work on multiple tasks concurrently
• Full UK driving license

Additional Information

This is a great opportunity to join our world leading organisation, working in and around excellent facilities day to day. We offer an impressive benefits package including private healthcare and a company car allowance, and salary between £38 - £45k dependant on experience.

Full job description is available upon request.

To apply, please click 'I'm Interested' or send your CV and a covering letter to: uk-recruitment@godolphin.com

Closing date for applications: 29th November 2024, however candidates will be screened whilst the role is open, and we reserve the right to close the vacancy ahead of the above-mentioned date should we receive a high volume of suitable applications.

Godolphin aims to create a diverse and inclusive working environment in which everyone feels valued, that their contribution matters and they are able to perform to their full potential. We therefore encourage applications from candidates of all backgrounds and circumstances, and we will be happy to discuss any adjustments you may require to make our workplace one you can thrive in.