Accommodation Manager

Every room has to be perfect. We're searching for a Accommodation Manager to make sure our standards never slip - managing all aspects of our accommodation and laundry operations to deliver memorable and unique guest experiences at voco Belfast.

We are uniquely positioned as the first voco on the Island of Ireland - a luxury brand within IHG Hotels & Resorts- one of the world leading hotel companies providing True Hospitality for good. We are committed to offering a fantastic guest experience by leading to team to create memorable guest experiences.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Managing, coaching, and developing a team dedicated to delivering exceptional housekeeping and laundry standards
• Responsible for the people function within Accommodation- managing and supporting the employee lifecycle from induction to talent planning and succession
• Ensuring all administrative duties are complete behind the scenes- from payroll, rota management to training compliance
• Maintaining and ordering supplies and equipment - while minimising waste - in support of our green initiatives
• Helping to refine and prepare budgets that help us maximise profitability
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods, leading by example and collaborating with other departments.
• Educating all team members on the importance of remaining compliant with local laws and safety standards
• Serve as a duty manager on duty when required

What we need from you

• Minimum of 2-3 years of experience in a managerial role within accommodation. Working within a branded environment is advantageous.
• Proven track record of exceeding guest expectations and achieving high levels of guest satisfaction.
• Excellent communication, interpersonal, and organisational skills.
• Strong leadership abilities with a focus on coaching and development.
• Proficient in hospitality industry software and technology.
• A keen eye for detail and a commitment to maintaining high standards.
• Ability to work effectively with your team and prioritise tasks in a fast-paced environment.

What you can expect from us

We give our people everything they need to succeed and are proud to offer industry leading benefits within Belfast that rewards all your hard work designed to help you live your best work life.

Joining The iNUA Collection & IHG Hotels & Resorts means becoming a part of a dynamic team dedicated to excellence in hospitality. We offer competitive compensation and benefits, as well as opportunities for career growth and development within our renowned collection of hotels.

We offer industry leading benefits for your commitment to us such as:

• Life Assurance
• Enhanced family friendly benefits across Maternity, Paternity & Adoption
• Enhanced Pension Contributions- we match up to 5% of your contribution
• Discounted accommodation across IHG Hotels - 6000 Hotels Globally
• 50% of Food & Beverage when staying on an employee rate at an IHG Hotel
• Discounted Accommodation & Friends & Family rates across the iNUA Hotel Collection
• Access to our Employee Assistance programme & access to an App and suite of health options
• Opportunities to upskill and develop with Inspiro our apprentice partner
• Regular management training and development opportunities
• Employee of the Month with annual value awards
• Monthly Thank You recognition events