Accommodation Manager

Job Description

Your Role

EF Education First is seeking a proactive and service-oriented Accommodation Manager to lead our accommodation operations at the EF London International Language Campus.

• Full-time/Permanent contract
• Salary to be discussed at interview
• Campus based within walking distance of Waterloo station

In this pivotal role, you'll oversee our homestay and private accommodation network, ensuring every student enjoys a true "home away from home." You'll manage and inspire a dedicated team, strengthen relationships with hosts and suppliers, and drive continuous improvements in quality, customer satisfaction, and operational efficiency.

This is an exciting opportunity to make a real impact on student experience while developing your leadership, communication, and entrepreneurial skills within an international business environment.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation
• Manages a team of full time and part time homestay coordinators, recruiters and visitors
• Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met
• Ensures students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF's safeguarding policy for under 18's
• Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service
• Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution
• Liaises with finance department to ensure prompt and accurate payment to accommodation providers

Requirements

• Team management experience and proven leadership skills
• Ability to ensure your personal & team's KPIs are met
• Motivated by working with challenging targets
• Sales orientated
• Strong customer service skills
• Confident with IT and different systems
• A flexible approach to work and hours of work
• Highly organised with attention to details
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Enjoys working in busy & varied environment
• All offers are subject to a clear background check & 2 references
• Right to work in the UK at commencement of employment

Why you'll enjoy working with EF

• Work in a vibrant, multicultural environment that celebrates innovation, collaboration, and academic excellence
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Regular social events
• Employee Assistance Program
• Private health insurance
• Life insurance
• Professional development sessions for managers

EF Education First - Our History and Values

Career Progression at EF

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1