Accommodation Manager

Position: Accommodation Manager
Location: Cotswold Farm Park

Reporting to: Resort Manager,

Direct Reports: Housekeeping and Warden Team

Overview of Cotswold Farm Park Cotswold Farm Park is known for its unique farm attractions, countryside accommodations, and dedication to providing guests with an immersive rural experience. Located in the beautiful Cotswolds, the park offers a variety of accommodation options, including holiday lodges, glamping, and camping pitches, and hosts a range of family-friendly events and educational activities.

• Key Responsibilities Guest Services Management: Lead the reception team to deliver exceptional guest service, addressing any issues that arise during guests' stays and ensuring a welcoming, efficient experience.
• Bookings & Reservations: Oversee the booking process, managing online, phone, and email inquiries to ensure all reservations are handled accurately and efficiently.
• Team Leadership: Recruit, train, and motivate the Housekeeping and Warden teams, ensuring they provide high standards of service in line with Cotswold Farm Park values.
• Operational Oversight: Coordinate with other departments (e.g., maintenance, events, and groundskeeping) to facilitate smooth day-to-day operations and a seamless guest experience.
• Guest Resolution: Handle guest complaints professionally, addressing feedback to enhance guest satisfaction and build loyalty.
• Revenue and Occupancy Awareness: Monitor occupancy trends, assisting the Resort Manager with strategies to maximise bookings throughout the year.
• Customer Feedback: Gather and assess guest feedback, using insights to inform continuous improvement of guest services and accommodation quality.
• Health & Safety Compliance: Ensure all accommodation and guest services operations adhere to health and safety regulations and park policies.
• Personal Qualities Strong Leadership Skills: Leads by example and engages proactively with team members.
• Effective Team Management: Skilled in fostering a collaborative, high-performing team. Excellent Communication Skills: Adept in handling interactions with guests.
• Exceptional Customer Service Focus: Committed to delivering outstanding guest experiences.
• Technical Proficiency: Familiar with booking systems and Microsoft Office Suite. Adaptable and Flexible: Willing to work weekends, holidays, and peak times as needed.
• Organised and Detail-Oriented: Strong organisational skills with a high level of attention to detail.
• Professionalism: Maintains high professional and personal standards.

Overall Job Purpose The Accommodation Manager at Cotswold Farm Park is responsible for the management of guest accommodations, including reception services and housekeeping. This role leads the Reception, Housekeeping, and Warden teams to deliver outstanding service, ensuring high standards are maintained across guest services and day-to-day operations. The role works closely with the Resort Manager and other key staff members, playing a vital part in delivering a memorable and seamless guest experience. Although not a primary focus, the role may also involve supporting broader operational tasks alongside the Resort Manager as needed.