Apprentice Housing Assistant - Homelessness Services
Calderdale Metropolitan Borough Council
Halifax, UK
Published today
Full Time
Job description
Post Ref: CC500
Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered.
If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300
Study towards a Level 3 Housing & Property Management qualification.
Calderdale Council is an equal opportunities employer and service provider. Due to the nature of the role, it is a requirement that the post holder is female and is exempt under the Equality Act 2010 Schedule 9, Part 1.This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services.
You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council's Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents.
The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation.
The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 22nd February 2026
Interview Dates: 2nd March 2026
To be eligible for this apprenticeship you must meet the criteria set out by the Department for Education in the Apprenticeship funding rules, including:• Be aged 16 or over on the day the Apprenticeship starts.
• Having a valid and eligible residency status and the right to work in England which will last for the duration of the apprenticeship (as described in Annex A of the Apprenticeship funding rules).
• Meet the essential qualification criteria in the role profile and be able to provide original qualification certificates at interview.
• Not be enrolled on any other programme or qualification which means you are not eligible under the Apprenticeship funding rules.
• Not have prior learning and experience (including qualifications at the same or higher level in the same or a closely related field) which duplicates the learning and experience to be provided under the apprenticeship. The Council will assess this via an assessment of prior learning and experience
A full copy of the Apprenticeship funding rules is available here: https://assets.publishing.service.gov.uk/media/6875204b55c4bd0544dcae08…
We may utilise digital interview methods.
As part of our Vision ( https://www.calderdale.gov.uk/vision/ ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian & Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council
Post Ref: CC500
Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered.
If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300
Study towards a Level 3 Housing & Property Management qualification.
Calderdale Council is an equal opportunities employer and service provider. Due to the nature of the role, it is a requirement that the post holder is female and is exempt under the Equality Act 2010 Schedule 9, Part 1.This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services.
You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council's Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents.
The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation.
The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 22nd February 2026
Interview Dates: 2nd March 2026
To be eligible for this apprenticeship you must meet the criteria set out by the Department for Education in the Apprenticeship funding rules, including:• Be aged 16 or over on the day the Apprenticeship starts.
• Having a valid and eligible residency status and the right to work in England which will last for the duration of the apprenticeship (as described in Annex A of the Apprenticeship funding rules).
• Meet the essential qualification criteria in the role profile and be able to provide original qualification certificates at interview.
• Not be enrolled on any other programme or qualification which means you are not eligible under the Apprenticeship funding rules.
• Not have prior learning and experience (including qualifications at the same or higher level in the same or a closely related field) which duplicates the learning and experience to be provided under the apprenticeship. The Council will assess this via an assessment of prior learning and experience
A full copy of the Apprenticeship funding rules is available here: https://assets.publishing.service.gov.uk/media/6875204b55c4bd0544dcae08…
We may utilise digital interview methods.
As part of our Vision ( https://www.calderdale.gov.uk/vision/ ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian & Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council