Assistant Director of Operations

Competitive salary + benefits

Houghton Regis, Bedfordshire

As Assistant Director of Operations (North Counties), you’ll provide visible leadership across the region (circa 22,000 properties) - fostering a supportive, accountable culture and ensuring our teams deliver exceptional services to residents.

You’ll play a key role in shaping performance, driving improvement, and representing the voice of North Counties across the organisation and beyond.

You’ll work closely with senior colleagues, stakeholders, and partners to deliver our regional and organisational objectives. With accountability for significant budgets, people, and performance, you’ll ensure that services are effective, resilient, and aligned with Peabody’s strategic priorities.

This role will be based at Houghton Regis, Bedfordshire and will require a minimum of two days a week in the office. Travel to the Head Office in Blackfriars, London and other offices in the business is a prerequisite for this role. You will need a full UK driving licence and your own car.

What you’ll do

• Lead multi-disciplinary operational teams, inspiring high performance and a culture of accountability.

• Use data and insights, including Power BI, to understand performance and drive continuous improvement.

• Deliver strong performance against targets while managing budgets and resources effectively.

• Represent the North Counties region — ensuring local voices are heard and embedded in decision-making.

• Build strong relationships with stakeholders including MPs, councillors, contractors, and internal teams.

• Manage risk and business continuity, ensuring seamless service delivery to residents.

• Develop and deliver the regional plan, identifying improvement opportunities and sharing best practice.

What you'll need

• Experienced leader of Head of or above level with a proven record in managing multidisciplined teams.

• Experienced in harnessing data using Power BI to understand team performance and inform improvement in service delivery.

• Strong track record of taking a proactive, informed risk-taking approach and delivering improvements in services, process and performance.

• Evidence of high-level stakeholder management in particular external management with stakeholders such as MPs, Councillors or contract management experience.

• Experience in strategic management and demonstrating ability to translate into operational delivery whilst ensuring delivery of services within budget.

• Proven experience of codesign service delivery with residents

Why Join Us?

At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What we offer:

• 30 days’ annual leave, plus bank holidays

• Two paid volunteering days per year

• Flexible benefits scheme, including familyfriendly options and access to a discount portal

• 4x salary life assurance

• Up to 10% pension contribution

Closing date: 15th April 2026 at midnight. Interviews will take place in person on 28th or 29th April 2026 at Peabody House, 6 Houghton Hall Business Park, Porz Avenue, Houghton Regis, Bedfordshire LU5 5UZ.

PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.