Assistant Housing Officer

Job Description

#internal

Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).

Please note this vacancy is only available to Birmingham City Council employees.

Job Title: VOIDS & LETTINGS ASSISTANT HOUSING OFFICER

Permanent

Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Please see attached Job Description & Person Specification

• Contributing to deliver the provision of a multi agency /partnership problem solving service around
  people, property, place and sustaining tenancies.
• Maintaining accurate records and case management in accordance with the required standards using
  appropriate I.T systems.
• Investigating and responding to complaints and service requests in accordance with key performance
  indicators. Managing customer expectations to resolve issues whilst delivering a high quality service.
• Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service
  Meeting all relevant key performance indicators and individual targets and objectives
• Engaging with tenants and internal and external stakeholders to provide advice education and where
  appropriate making connections with other services and agencies.
• Ensuring all work is carried out in compliance with the Data Protection Act and Human Right and the
  Equality Act
• Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals.
  Carrying out scheduled and responsive visits gathering relevant evidence and information.
• Collating data, completing reports and recording accurate information on case management systems in
  line with corporate and legal timescales.
• Providing advice and assistance on all aspects of Housing Management. Utilising a range of
  communication methods including face to face home visits, telephone calls, written correspondence and
  social media platforms
• Ensuring compliance with all safe working practices, and following health and safety legislation

Duties:
The VOIDS & Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers.

Main Responsibilities

• To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.
• Prepare information to enable a letting of a property to take place.
• To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams.
  To answer telephone enquiries and resolve the problems raised.
• To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.
• Liaise between other teams and sections of the Department to ensure the smooth running of the local team.
• To have sufficient knowledge of computerised systems in order to:
  - interrogate computer system
  - input using visual display units
  - produce management information in the form of computer documents as
  required by Housing Officers.
• Where necessary training will be provided.
• To visit customers where there is no apparent risk to staff.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Ian Hegarty ian.hegarty@birmingham.gov.uk

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

About Us

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).