Assistant Housing Officer
Birmingham City Council
Birmingham, UK
Published 3 months ago
Housing / Neighbourhood management
Job Description
Assistant Housing Officer - East Voids / Lettings Team
Permanent
Grade 3 - £26,409 - £32,654
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This will be based on the East Voids Team 150-152 Kings Road B11 2AP.
Working full time 3 days in the office and 2 days agile/ hybrid subject to business and service needs.
From time to time you will be asked to provide cover to the other teams within the service across the city to cover emergencies.
The role of the Assistant Housing Officer is an exciting role, the role requires lone working going out to empty properties and going out conducting viewings with customers who have bid for properties off the housing register showing them around, sign posting them dealing with all end to end customer enquires, booking lettings collecting proofs, managing own work load dealing with energy providers clearing debts on meters. collecting keys as and when needed dealing with lock changes etc.
We are looking for an individual who is highly motivated, organised, and who has a can do attitude, is flexible.
Full training, support, shadowing and mentoring will be given. City Housing is going through a service redesign - this is to amalgamate how we provide our services to customers by giving them a choice in terms of providing seamless end to end, consistent voids and lettings service and improving the customer journey. Void turnaround is really important and key in reletting our void properties in the shortest possible time.
The post holder will need to hold a full driving licence.
• Working closely with Repairs Partners to manage repairs to empty properties
• Completing viewings with Customers as part of the Lettings process.
We`re looking for people who can demonstrate :
• Excellent customer service skills
• Able to work within a busy working environment with tight deadlines
• Contribute positively to implementing service improvements
This role will involve site visits to empty properties and carrying out viewings with Customers . It is desirable (not essential) that applicants are able to commute to and between site visits (car mileage will be paid at the current approved rates).
Job description / person specification
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Azim Hussain Azim.Hussain@birmingham.gov.uk or call on 07354927631
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
About Us
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
Assistant Housing Officer - East Voids / Lettings Team
Permanent
Grade 3 - £26,409 - £32,654
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This will be based on the East Voids Team 150-152 Kings Road B11 2AP.
Working full time 3 days in the office and 2 days agile/ hybrid subject to business and service needs.
From time to time you will be asked to provide cover to the other teams within the service across the city to cover emergencies.
The role of the Assistant Housing Officer is an exciting role, the role requires lone working going out to empty properties and going out conducting viewings with customers who have bid for properties off the housing register showing them around, sign posting them dealing with all end to end customer enquires, booking lettings collecting proofs, managing own work load dealing with energy providers clearing debts on meters. collecting keys as and when needed dealing with lock changes etc.
We are looking for an individual who is highly motivated, organised, and who has a can do attitude, is flexible.
Full training, support, shadowing and mentoring will be given. City Housing is going through a service redesign - this is to amalgamate how we provide our services to customers by giving them a choice in terms of providing seamless end to end, consistent voids and lettings service and improving the customer journey. Void turnaround is really important and key in reletting our void properties in the shortest possible time.
The post holder will need to hold a full driving licence.
• Working closely with Repairs Partners to manage repairs to empty properties
• Completing viewings with Customers as part of the Lettings process.
We`re looking for people who can demonstrate :
• Excellent customer service skills
• Able to work within a busy working environment with tight deadlines
• Contribute positively to implementing service improvements
This role will involve site visits to empty properties and carrying out viewings with Customers . It is desirable (not essential) that applicants are able to commute to and between site visits (car mileage will be paid at the current approved rates).
Job description / person specification
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Azim Hussain Azim.Hussain@birmingham.gov.uk or call on 07354927631
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
About Us
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).