Bank Intensive Housing Management Worker
A2 Dominion Group
United Kingdom
Published 6 days ago
Housing / Neighbourhood management
Full time
Bank Intensive Housing Management Workers
Salary: £12.53 - £15.17 per hour
Contract type: 0 hours contract
Location: Onsite at Collins Street, Oxford
Role Overview
This is an exciting opportunity to join our Care and Support Team within asupported housing setting. You'll be working alongside other Intensive HousingManagement Workers to manage the health and safety of the building and tosafeguard the clients who live here by answering clients enquiries and providingreactive support to those that are in crisis in the absence of the main supportteam.
Key Responsibilities
- Ensure that Health & Safety checks are carried out by the team inaccordance with A2Dominion's policies and procedures and that voids are kept toa minimum.
- Ensure safeguarding policies are followed
- Reception duties including answering the telephone, coordinating transportwhen necessary, updating the appointment book and signing in and out visitorsand keys
- Process voids and report/follow up repairs
- Engage with external partners to ensure the best outcome for our residents
- Ensure reporting documents are being completed
- Work closely with the support team and housing officer to address anybreaches of a client's license with the aim of preventing client evictions andfocusing on tenancy sustainment
- Report to the Senior Intensive Housing Management Worker (IHMW) to highlightany concerns regarding the running of the building that compromises the safetyof the building, staff and the residents that live within it
- Providing emotional support in a sensitive and empathetic manner, offeringguidance in accordance with procedures and the boundaries of the job role
More about you
You won'tnecessarily have experience in this sector, as we recognise that transferableskills and experience are just as valuable.
We are specifically looking for candidates with the right skills and attitudes,who will demonstrate and promote our values of caring by nature, working bettertogether and thinking for tomorrow.
- Basic MS Office skills and willingness to learn new systems
- Strong organisational and multi-tasking skills with the ability to prioritisetasks effectively
- Excellent communication and interpersonal skills with the ability to remaincalm under pressure
- Ability to work independently and as part of a team, showing initiative andproblem solving capabilities
- Experience in Homelessness and/or substance misuse and/or mental health ispreferred but not necessary
- Able to remain calm and professional in challenging situations to reduceconflict
About A2Dominion
We are a UKhousing association committed to a new vision - providing homes people love tolive in.
With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable.
And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.
We offer awide range of staff benefits. For this role, these include:
- Equivalentof 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service
- Up to 8% contributory pension
- Investment in your learning and development
In addition,all permanent and fixed-term employees receive a generous annual allowance ofup to £300 to use towards health and lifestyle benefits for both you and yourfamily.
We alsooperate a Cycle to Work Scheme whereby employees have access to cyclingequipment throughout the year and can pay via monthly salary deductions.
If you require a reasonable adjustment during the recruitment process, pleasecontact our Resourcing Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we arecommitted to employing disabled people and will: actively look to attract andrecruit disabled people, provide a fully inclusive and accessible recruitmentprocess, offer an interview to disabled applicants who meet the minimumcriteria for the job, be flexible with assessing people so disabled applicantshave the best opportunity to demonstrate that they can do the job, makereasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds - men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs.
Meeting the role requirements
We recognisethat some females will only apply for a role if they meet 100% of rolerequirements. If this sounds like you, we'd still encourage you to applyand also to arrange a call with one of our Resourcing Team to discuss yourapplication further at recruitment@a2dominion.co.uk
A2Dominion are proud to be a family friendly employer
Everyone iswelcome at A2Dominion Group. We know that equality, diversity, and inclusivitymake us better. We embrace the unique contributions of our people and seek tocreate a workplace where everyone feels like they belong. Find out why ourpeople love working with us.
Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.
Salary: £12.53 - £15.17 per hour
Contract type: 0 hours contract
Location: Onsite at Collins Street, Oxford
Role Overview
This is an exciting opportunity to join our Care and Support Team within asupported housing setting. You'll be working alongside other Intensive HousingManagement Workers to manage the health and safety of the building and tosafeguard the clients who live here by answering clients enquiries and providingreactive support to those that are in crisis in the absence of the main supportteam.
Key Responsibilities
- Ensure that Health & Safety checks are carried out by the team inaccordance with A2Dominion's policies and procedures and that voids are kept toa minimum.
- Ensure safeguarding policies are followed
- Reception duties including answering the telephone, coordinating transportwhen necessary, updating the appointment book and signing in and out visitorsand keys
- Process voids and report/follow up repairs
- Engage with external partners to ensure the best outcome for our residents
- Ensure reporting documents are being completed
- Work closely with the support team and housing officer to address anybreaches of a client's license with the aim of preventing client evictions andfocusing on tenancy sustainment
- Report to the Senior Intensive Housing Management Worker (IHMW) to highlightany concerns regarding the running of the building that compromises the safetyof the building, staff and the residents that live within it
- Providing emotional support in a sensitive and empathetic manner, offeringguidance in accordance with procedures and the boundaries of the job role
More about you
You won'tnecessarily have experience in this sector, as we recognise that transferableskills and experience are just as valuable.
We are specifically looking for candidates with the right skills and attitudes,who will demonstrate and promote our values of caring by nature, working bettertogether and thinking for tomorrow.
- Basic MS Office skills and willingness to learn new systems
- Strong organisational and multi-tasking skills with the ability to prioritisetasks effectively
- Excellent communication and interpersonal skills with the ability to remaincalm under pressure
- Ability to work independently and as part of a team, showing initiative andproblem solving capabilities
- Experience in Homelessness and/or substance misuse and/or mental health ispreferred but not necessary
- Able to remain calm and professional in challenging situations to reduceconflict
About A2Dominion
We are a UKhousing association committed to a new vision - providing homes people love tolive in.
With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable.
And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.
We offer awide range of staff benefits. For this role, these include:
- Equivalentof 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service
- Up to 8% contributory pension
- Investment in your learning and development
In addition,all permanent and fixed-term employees receive a generous annual allowance ofup to £300 to use towards health and lifestyle benefits for both you and yourfamily.
We alsooperate a Cycle to Work Scheme whereby employees have access to cyclingequipment throughout the year and can pay via monthly salary deductions.
If you require a reasonable adjustment during the recruitment process, pleasecontact our Resourcing Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we arecommitted to employing disabled people and will: actively look to attract andrecruit disabled people, provide a fully inclusive and accessible recruitmentprocess, offer an interview to disabled applicants who meet the minimumcriteria for the job, be flexible with assessing people so disabled applicantshave the best opportunity to demonstrate that they can do the job, makereasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds - men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs.
Meeting the role requirements
We recognisethat some females will only apply for a role if they meet 100% of rolerequirements. If this sounds like you, we'd still encourage you to applyand also to arrange a call with one of our Resourcing Team to discuss yourapplication further at recruitment@a2dominion.co.uk
A2Dominion are proud to be a family friendly employer
Everyone iswelcome at A2Dominion Group. We know that equality, diversity, and inclusivitymake us better. We embrace the unique contributions of our people and seek tocreate a workplace where everyone feels like they belong. Find out why ourpeople love working with us.
Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.