Job Title Community Engagement Manager (North or South West NHS regions)
Function: Customer Engagement
Location: Field Based
Contract type: Permanent
Salary: £39,618 with potential to rise to £46,610 over 3 years
Closing Date: Wednesday 22nd October 2025
NHS Supply Chain are recruiting for a Community Engagement Manager to cover the Northern or South Wester NHS regions.
We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)
Every day you will ...
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.
Function: Customer Engagement
Location: Field Based
Contract type: Permanent
Salary: £39,618 with potential to rise to £46,610 over 3 years
Closing Date: Wednesday 22nd October 2025
NHS Supply Chain are recruiting for a Community Engagement Manager to cover the Northern or South Wester NHS regions.
We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)
Every day you will ...
- Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
- Coordinate and deliver community engagement activities that support service delivery.
- Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
- Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
- Gather and use feedback to support service improvements.
- Promote inclusive practices to ensure services are accessible to all communities
- Manage first-line relationships with customers, using a consultative approach to support joint work plans.
- Monitor and support compliance with agreed service activities; escalate issues where necessary.
- Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
- Deliver against regional growth targets and key performance indicators (KPIs)
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
- Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
- We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
- 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
- We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
- A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
- Generous pension scheme (with us contributing 12% when you contribute 6%)
- Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
- 2 days of paid volunteering leave allowing you to give back to your community.
- Access to many discounts from the Blue Light Card to NHS Discounts.
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
- Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.
- Engaging deeply across a varied customer base, building trust and understanding.
- Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.
- Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.
- Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.
- Using insight from your network to shape conversations, influence decisions, and support strategic objectives.
- Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.
- Communicating clearly and confidently, adapting your style to suit different audiences and contexts.
- Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.
- Taking ownership and delivering results, ensuring accountability for your actions and outcomes.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.