Job Description
Join our team
We are looking for a Community Housing Officer to join our Housing Management team.
If you share our values and our motivation to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all Council tenants and leaseholders.
The Housing Service has just been restructured, and you will have a patch of properties that you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction.
Key Responsibilities
To be successful, you will hold, be working towards, or will be committed to completing the CIH Level 3 qualification in Housing Management.
You will also:
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.
We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
We believe that the heart of Suffolk is an incredibly special place to live and work, with:
Benefits
We offer a comprehensive benefits package, including:
Our ways of working
We believe work is what we do, not just where we go.
We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.
We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion about this role, please contact Lou Bird by either calling 01449 724968 or emailingLouise.Bird@baberghmidsuffolk.gov.ukor contact Aimi Myhill by either calling 01449 724579 or emailing Aimi.Myhill@baberghmidsuffolk.gov.uk
Please read theCommunity Housing Officer JD and PS before applying for this job opportunity.
Closing date: 5.00pm, Thursday 04 December 2025.
How to apply
Please ensure your:
About the Team
How to apply
Step 1 - read the advert and the Job Description and Person Specification (JD and PS).
Step 2 - complete the Supporting Statement template
Step 3 - complete the online application and upload your statement.
Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS)
Your statement should:
- Babergh and Mid Suffolk District Councils
- Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
- Salary: £37,280 - £44,075 per annum (pro rata for part time)
- Hours: Full Time, 37 hours per week
- Contract: Fixed Term or Secondment opportunity for 12 months
Join our team
We are looking for a Community Housing Officer to join our Housing Management team.
If you share our values and our motivation to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all Council tenants and leaseholders.
The Housing Service has just been restructured, and you will have a patch of properties that you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction.
Key Responsibilities
- manage new lets, tenancy agreements and conduct home visits
- welcome new tenants and provide necessary information and support
- ensure communal spaces are safe, clean and action hazards identified
- maintain compliance with housing regulations and standards
- support tenants with housing issues and provide advice on housing options
- investigate anti-social behaviour and resolve disputes
- drive up tenant satisfaction by actively listening to concerns and providing timely solutions
- serve as an ambassador for the organisation, promoting our values
- collaborate with partner agencies to problem solve, sustain tenancies and create communities
To be successful, you will hold, be working towards, or will be committed to completing the CIH Level 3 qualification in Housing Management.
You will also:
- demonstrate passion to deliver a quality customer and housing service
- enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction
- have knowledge of housing management, anti-social behaviour, health and safety for residents and working within local communities
- have ambition to succeed and be proud to represent the Councils
- thrive on performance and exceeding personal targets and objectives
- be flexible to meet service demands and competent with using ICT
- enjoy working collaboratively with colleagues to problem solve
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.
We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our ways of working
We believe work is what we do, not just where we go.
We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.
We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion about this role, please contact Lou Bird by either calling 01449 724968 or emailingLouise.Bird@baberghmidsuffolk.gov.ukor contact Aimi Myhill by either calling 01449 724579 or emailing Aimi.Myhill@baberghmidsuffolk.gov.uk
Please read theCommunity Housing Officer JD and PS before applying for this job opportunity.
Closing date: 5.00pm, Thursday 04 December 2025.
How to apply
Please ensure your:
- application form is fully completed, including employment and education history
- supporting statement clearly addresses how you meet the criteria in the Person Specification
About the Team
How to apply
Step 1 - read the advert and the Job Description and Person Specification (JD and PS).
Step 2 - complete the Supporting Statement template
Step 3 - complete the online application and upload your statement.
Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS)
Your statement should:
- Be no more than 2 sides of A4
- use the template provided (other formats will not be accepted)
- be uploaded on your online application, as without this, your interest will not be progressed.