Community Liaison Officer

Company Description

United Infrastructure Group is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. We employ over 1800 people and work with a broad range of public and private sector clients.

Job Description

We are looking to bring on a Community Liaison officer to assist us on the Liverpool bay carbon capture scheme project. Key responsibilities of this role involve:

Community Engagement & Communication

• Act as the primary point of contact for residents, community groups, local businesses, and stakeholders.
• Develop and deliver a community engagement plan aligned with the project schedule and key milestones.
• Organise and lead community meetings, public consultations, drop-in sessions, school engagement activities, and local events.
• Produce clear and accessible communications including newsletters, project updates, FAQs, digital content, and notice boards.

Stakeholder Management

• Build strong relationships with local authorities, environmental organisations, schools, charities, and community leaders.
• Work collaboratively with the project's Communications, ESG, and Stakeholder Engagement Teams to ensure accurate and timely messaging.
• Maintain a stakeholder database and engagement log to ensure transparent reporting and traceability of interactions and issues.

• Manage and respond to community queries, concerns or complaints in a timely and empathetic manner.
• Track, escalate, and resolve issues with internal project teams and contractors, ensuring close-out and feedback loops.
• Identify community risks and sensitivities early and help shape mitigation strategies to minimise project disruption.

Social Value & Community Benefits

• Support the delivery of social value commitments, including local employment, skills programmes, education outreach, and community investment initiatives.
• Promote local economic benefit opportunities, volunteering activities, and partnership programmes.
• Work with the project team to measure and report social value outcomes.
• Ensure all engagement activities comply with regulatory, ethical, and project standards.
• Produce monthly reports, briefing packs, and dashboards for senior project leadership and key stakeholders.
• Support planning submissions and public consultation requirements.

Qualifications

Essential

• Experience in community engagement, stakeholder management, public affairs, or a related role (construction, infrastructure, energy, or environmental projects preferred).
• Strong interpersonal and communication skills with the ability to build trust and credibility across diverse communities.
• Confident public speaker with experience facilitating events or consultations.
• Excellent written communication, including ability to simplify technical information for non-technical audiences.
• Highly organised, proactive and able to work independently across multiple sites.

Desirable

• Experience working on large-scale infrastructure, energy, environmental or regeneration projects.
• Knowledge of CCUS, sustainability, Net Zero infrastructure, or environmental policy.
• Familiarity with the Liverpool Bay region and local community landscape.

Additional Information

This role will have a key presence along the route around Chester into Flintshire with some time in head office (Warrington)