Community Manager

Job Title: Community Manager

Reporting To: Head of Youth Services

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent

Salary: £36,000 per annum

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Please Click Here for our full candidate pack for this role.

Closing date: 12th January 2025

Job Purpose: To deliver The Mix's online communities across discussion boards and group chats, leading a team to establish a fun, inclusive and supportive space for young people.

Main Responsibilities

Responsible for:

• Innovating and growing our online peer support community
• Taking the online community to the next level in terms of youth-led, peer-to-peer digital communities, both in terms of youth-led practice and using new technologies
• Line management of the community team and day-to-day delivery of the community service

Overseeing the day-to-day running of the community:

• Supporting the community team to deliver The Mix's peer support community across all channels including supporting young community moderators, activators, content creators and peer supporters, ensuring safe moderation and facilitating peer support
• Ensuring delivery of engaging community events such as group chats, live Q&As and Youth Voice activities
• Line management and development of the community team, including officers, senior officers, freelancers and 50+ young volunteers
• Working collaboratively with the content and digital marketing team and partner organisations to deliver a high-quality service
• Managing projects (including budgets) to develop the online community and volunteering offerUsing data and insights from the community to provide analysis of topics and discussions relevant to The Mix
• Working with the volunteer team to ensure that volunteer roles continue to help grow community engagement
• Ensuring that policies, procedures, rotas, schedules and other information about the services are delivered
• Promoting and encouraging self-care and reflective practice across the team

Community growth and strategy development:

• Leading on the growth and development of the community using youth-led practice and new technology to ensure that it is a space that meets the growing and changing needs of young people
• Delivering the community strategy and working with data and insight teams to monitor strategy development against KPIs
• Ensuring that community members have a sense of ownership and opportunities to help shape the community
• Establishing relationships with partner organisations and stakeholders across relevant sectors and fields
• Focusing on the continuous development of The Mix community by attending training events, being aware of best practice
• within the sector and cascading learning to staff, volunteers, and community members

Volunteering engagement & development:

• Line management of the Senior Engagement and Training Officer, supporting them to engage young
  people in the community into voluntary roles, lead on training and supporting young people in their voluntary roles
• Working with the Volunteering Manager to oversee the departments volunteering practices ensure a
  high-quality service, continuous volunteer development & a positive volunteering experience
• Ensuring that the community has enough volunteers to deliver the service safely
• Supporting the senior engagement and training officer with the co-design and design of volunteering
• roles and processes

Person Specification

Essential

• Qualification and/or relevant experience in youth work up to level 2
• Experience and demonstrable knowledge of running online peer support and community services, including the training and management of volunteers
• Passion for working with young people and experience and knowledge of the issues they face
• Good general technical knowledge with an understanding of the opportunities associated with new technologies and online services for young people
• Excellent people skills, adaptable and flexible in manner and approach with an understanding of how to motivate and develop staff
• Excellent written and verbal communication, as well as good listening skills with the ability to communicate with empathy and understanding
• Good planning and problem-solving skills
  Experience of delivering online workshops with young people
  Line management experience of staff and volunteers

Desirable

• Experience in group facilitation and training
• Understanding of the legal issues affecting online communities
• Experience of working within safeguarding frameworks
• Good technical knowledge, ideally including at least a basic knowledge of HTML
• Any additional social media skills such as social listening, reporting and content creation

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.