Community Manager
Department: Site - Office Buildings
Employment Type: Contract / Temp
Location: Victoria House (Site)
Reporting To: Site Director
Compensation: GBP 40,000 - GBP 42,000 / year
Description
MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Community Manager - 12 Month Fixed Term Contract
Team : Site based role at Victoria House
Who Does This Role Report Into? Site Director
Role Summary / Purpose and ScopeThe Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the venue is well run and offers an exceptional amenity to those using it. They will be the first point of call for tenant issues, working with MAPP, the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations.
The postholder will need to be proactive and process driven; able to identify issues before they arise and develop and communicate standard operating procedures to ensure these are mitigated. The Community Manager must have strong written and verbal communication, able build strong relationships with a range of internal and external stakeholders and be committed to outstanding customer service.
Skills, Knowledge and Values
Skills (People & Technical)
Level of Experience / Certifications:
Salary Range (Based on Experience)
GBP 40,000 - GBP 42,000 per annum, depending on experience.
** Please note this is a 12 month Fixed Term Contract **
Department: Site - Office Buildings
Employment Type: Contract / Temp
Location: Victoria House (Site)
Reporting To: Site Director
Compensation: GBP 40,000 - GBP 42,000 / year
Description
MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Community Manager - 12 Month Fixed Term Contract
Team : Site based role at Victoria House
Who Does This Role Report Into? Site Director
Role Summary / Purpose and ScopeThe Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the venue is well run and offers an exceptional amenity to those using it. They will be the first point of call for tenant issues, working with MAPP, the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations.
The postholder will need to be proactive and process driven; able to identify issues before they arise and develop and communicate standard operating procedures to ensure these are mitigated. The Community Manager must have strong written and verbal communication, able build strong relationships with a range of internal and external stakeholders and be committed to outstanding customer service.
Skills, Knowledge and Values
Skills (People & Technical)
- Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
- Provides support to the Site Director and deputises in their absence
- Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio.
- Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service.
- Responsibility for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard services & contractors.
- Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
- Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Level of Experience / Certifications:
- Experience of working in a similar role
- Ideally experience in Microsoft Office and Riskwise
- IOSH Desirable
Salary Range (Based on Experience)
GBP 40,000 - GBP 42,000 per annum, depending on experience.
** Please note this is a 12 month Fixed Term Contract **