Communications and Reputation
Location: Lincoln
Salary: From £38,784 per annum
Please note, this post is permanent and full-time at 37 hours per week.
Closing Date: Saturday 28 February 2026
Interview Date: Friday 20 March 2026
Reference: MAR038
Help us protect our reputation by building strong, trusted digital communities.
At the University of Lincoln, our reputation is shaped every day through the conversations we have with students, alumni, staff, and wider audiences online. How we listen, respond, and engage in those spaces plays a vital role in building trust, confidence, and connection.
We are now looking for a Community Manager to lead the effective management of our digital communities and support the University's reputation through professional, responsive, and thoughtful online engagement.
The role
The Community Manager plays a vital role in protecting and enhancing the University's reputation through the day-to-day management of its digital communities.
Working within the Marketing and Communications department, you will lead social media community management, monitor online conversations and sentiment, and help ensure that engagement across all official platforms reflects the University's values, tone of voice, and commitment to our students and stakeholders.
You will balance proactive, positive engagement with sound judgement in more complex or sensitive situations. Working closely with colleagues in PR, campaigns, and internal communications, you will help ensure that issues are identified early, handled appropriately, and informed by insight.
You'll be responsible for:
This role is central to how the University engages with its communities online and reflects its values in everyday interactions. If you are motivated by community management, thoughtful engagement, and playing a meaningful role in how an organisation is perceived, we would be pleased to hear from you.
Email details to a friend
Apply Online
Further details:
https://www.lincoln.ac.uk/jobopportunities/
We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQIA+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.
Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas - Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR; please refer to the UK Visas pages above for further details.
Location: Lincoln
Salary: From £38,784 per annum
Please note, this post is permanent and full-time at 37 hours per week.
Closing Date: Saturday 28 February 2026
Interview Date: Friday 20 March 2026
Reference: MAR038
Help us protect our reputation by building strong, trusted digital communities.
At the University of Lincoln, our reputation is shaped every day through the conversations we have with students, alumni, staff, and wider audiences online. How we listen, respond, and engage in those spaces plays a vital role in building trust, confidence, and connection.
We are now looking for a Community Manager to lead the effective management of our digital communities and support the University's reputation through professional, responsive, and thoughtful online engagement.
The role
The Community Manager plays a vital role in protecting and enhancing the University's reputation through the day-to-day management of its digital communities.
Working within the Marketing and Communications department, you will lead social media community management, monitor online conversations and sentiment, and help ensure that engagement across all official platforms reflects the University's values, tone of voice, and commitment to our students and stakeholders.
You will balance proactive, positive engagement with sound judgement in more complex or sensitive situations. Working closely with colleagues in PR, campaigns, and internal communications, you will help ensure that issues are identified early, handled appropriately, and informed by insight.
You'll be responsible for:
- Leading day-to-day community management across the University's official digital and social media platforms.
- Ensuring comments, messages, and enquiries are responded to in a professional, timely, and empathetic way.
- Monitoring conversations and sentiment to understand audience concerns, expectations, and emerging themes.
- Identifying and escalating reputationally significant or sensitive issues, working closely with PR and Press Office colleagues.
- Producing insight and reporting on community engagement, sentiment, and recurring topics.
- Building and maintaining positive relationships with alumni, advocates, and ambassadors who support the University's mission and campaigns.
- Coordinating digital ambassador and advocate activity in support of recruitment, engagement, and reputation priorities.
- Experience managing digital communities or online engagement in a complex or high-profile organisation.
- A strong understanding of how online engagement and community management affect institutional reputation.
- Excellent written communication skills, with a clear sense of tone, accuracy, and inclusion.
- Confidence handling challenging or sensitive conversations with professionalism and sound judgement.
- Experience using social listening or analytics tools to inform engagement and decision-making.
- A collaborative, organised, and resilient approach in fast-moving digital environments.
This role is central to how the University engages with its communities online and reflects its values in everyday interactions. If you are motivated by community management, thoughtful engagement, and playing a meaningful role in how an organisation is perceived, we would be pleased to hear from you.
Email details to a friend
Apply Online
Further details:
- Job Description and Person Specification
https://www.lincoln.ac.uk/jobopportunities/
We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQIA+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.
Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas - Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR; please refer to the UK Visas pages above for further details.