Community Safety Co-Ordinator
Paradigm Housing Group
Wooburn Green, UK
Published yesterday
Health and safety
The Vacancy
Community Safety Co-Ordinator (12m FTC)
Location: High Wycombe / Hybrid (2 days in office, 3 days from home)
Salary: £30,438 + Excellent Benefits
Full Time ¦ 12m FTC, 37 hours per week.
Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we'd love to hear from you.
We're looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents lives.
About the Role
As a Community Safety Co-Ordinator, you'll play a key role in supporting our Anti-Social Behaviour (ASB) service. You'll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process.
You'll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You'll also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records.
What You'll Be Doing
We've put together a short video to give you a clearer insight into the role, the team structure, and what to expect. Click here to watch it: https://vimeo.com/1095629009/3184722394?ts=150933&share=copy
Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields
Why Join Us?
We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You'll be part of a team that values your input and is committed to delivering outstanding service to our communities.
For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email recruitment@paradigmhousing.co.uk and we'll be happy to help.
As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.
Thank you for your interest in Paradigm Housing Group.
Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified.
About us
We are Paradigm Housing Group.
We manage more than 17,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
Please click for more...
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
The safety of our customers, colleagues and ourselves is a priority in everything we do.
Driving Improvement
We seek to do things better and deliver value to our customers.
Working As One
We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
Acting Thoughtfully
We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
Being Clear
We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.
Please note that customer facing roles may be subject to a DBS check.
Community Safety Co-Ordinator (12m FTC)
Location: High Wycombe / Hybrid (2 days in office, 3 days from home)
Salary: £30,438 + Excellent Benefits
Full Time ¦ 12m FTC, 37 hours per week.
Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we'd love to hear from you.
We're looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents lives.
About the Role
As a Community Safety Co-Ordinator, you'll play a key role in supporting our Anti-Social Behaviour (ASB) service. You'll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process.
You'll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You'll also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records.
What You'll Be Doing
- Providing excellent customer service to residents reporting ASB via phone, email, app, or online.
- Managing the ASB inbox and telephone enquiries.
- Conducting risk assessments and allocating cases appropriately.
- Supporting the team with administrative tasks and correspondence.
- Attending joint visits with ASB Officers.
- Contributing to service improvement by identifying trends and providing feedback.
- Excellent written and verbal communication skills.
- Strong interpersonal skills, especially in challenging situations.
- Ability to manage competing priorities and work independently.
- A proactive and collaborative approach to problem-solving.
- Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).
- Previous experience in ASB or a customer-facing role in a regulated environment (desirable).
- Lived experience of social housing (desirable).
We've put together a short video to give you a clearer insight into the role, the team structure, and what to expect. Click here to watch it: https://vimeo.com/1095629009/3184722394?ts=150933&share=copy
Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields
Why Join Us?
We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You'll be part of a team that values your input and is committed to delivering outstanding service to our communities.
For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email recruitment@paradigmhousing.co.uk and we'll be happy to help.
As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.
Thank you for your interest in Paradigm Housing Group.
Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified.
About us
We are Paradigm Housing Group.
We manage more than 17,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
Please click for more...
- Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
- Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices, with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights, Christmas Party, Summer BBQ.
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
The safety of our customers, colleagues and ourselves is a priority in everything we do.
Driving Improvement
We seek to do things better and deliver value to our customers.
Working As One
We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
Acting Thoughtfully
We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
Being Clear
We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.
Please note that customer facing roles may be subject to a DBS check.