Community Safety Manager

Community Safety Manager

Location: Birmingham, Castle Vale

Salary: £35,424 per annum

Position Type: Full Time

Contract Type: Permanent

Closing Date: Friday 04 April 2025

The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management.

'>You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation. '>The Community Safety Manager is a professional role and we're looking for someone willing to commit to the position and the ever-changing landscape of housing management. We're building a new, strong team and we want you to be part of this. '>As a Community Safety Manager, you will

• proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job

• manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB. '>work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams. '>Work with other teams and stakeholders to really help customers be involved in our service delivery. '>To manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes.

The successful Community Safety Manager will have: '>Experience in a Housing Management environment within Social Housing or similar transferable skills '>Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related '>Ability to communicate effectively and adapt style to meet the needs of recipient '>Ability to meet deadlines and to monitor & manage performance '>A commitment to building a strong, high performing team '>Ability to handle challenging situations and able to think on your feet. '>Ability to represent the organization in all settings and act as an ambassador. '>Experience of managing cases of anti-social behaviour through to court. '>Good knowledge of legislation surrounding tenancy management and ASB. '>In return we offer a fantastic benefits package which includes: '>29 days basic annual leave (full time) + Bank Holidays '>Auto Enrolment Defined Contribution '>Defined Benefit Scheme '>Optional Scheme - Salary Sacrifice '>A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy. '>A commitment to work life balance through our Agile/flexible working principles. '>Family Friendly policy with enhanced benefits '>Learning and Development opportunities '>Internal coaching and mentoring opportunities '>Staff social events '>We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won't be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you're good at - Community engagements and housing management. '>For an informal discussion please contact Brendan O'Leary, Community Housing Manager brendan.o'leary@cvch.org.uk