Job Description
The Guinness Partnership is looking to recruit a Customer Liaison Manager to lead a team of Customer Liaison Officers in the Oldham and High Peak areas.
About the Role
We have a new opportunity for a Customer Liaison Manager to join our Customer Liaison team covering Oldham and the High Peak areas. This is a full-time, permanent position.
In this role you will lead a dedicated team of Customer Liaison Officers, developing their experience in the sector. As the face of Guinness, your primary responsibility will be to provide an accessible, face-to-face service to both homeowners and residents.
You will operate in a mobile capacity, engaging with residents and colleagues throughout the area.
Collaboration with Estate Services and other Guinness teams will be essential to ensure swift and efficient outcomes for both the organisation and our residents.
Key Responsibilities:
We value how we do things. The successful candidate will be customer focused with a strong background in housing, estate, and tenancy management. Experience in a regulated environment and working with external agencies is essential.
Key Skills and Experience:
If you are interested in learning more about the key responsibilities and ensuring you meet the essential criteria, please review the role profile.
REEDTGP
TJTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The Guinness Partnership is looking to recruit a Customer Liaison Manager to lead a team of Customer Liaison Officers in the Oldham and High Peak areas.
About the Role
We have a new opportunity for a Customer Liaison Manager to join our Customer Liaison team covering Oldham and the High Peak areas. This is a full-time, permanent position.
In this role you will lead a dedicated team of Customer Liaison Officers, developing their experience in the sector. As the face of Guinness, your primary responsibility will be to provide an accessible, face-to-face service to both homeowners and residents.
You will operate in a mobile capacity, engaging with residents and colleagues throughout the area.
Collaboration with Estate Services and other Guinness teams will be essential to ensure swift and efficient outcomes for both the organisation and our residents.
Key Responsibilities:
- Delivering exceptional face-to-face service to homeowners and residents
- Leading and managing a team of experienced Customer Liaison Officers
- Collaborating with Estate Services and other teams to achieve positive outcomes
- Operating in a mobile role, meeting residents and colleagues across the area
We value how we do things. The successful candidate will be customer focused with a strong background in housing, estate, and tenancy management. Experience in a regulated environment and working with external agencies is essential.
Key Skills and Experience:
- Proven leadership in coaching, performance management, and motivating remote teams and contractors.
- Record of delivering exceptional service to a diverse customer base through others.
- Effective resource management and prioritisation to meet demand.
- Strong analytical skills to interpret data and improve performance.
- Excellent written, oral, and interpersonal communication skills.
- Ability to present information concisely to senior managers and stakeholders to influence decision-making.
- Proven budget management skills.
- Highly self-motivated with the ability to work independently.
If you are interested in learning more about the key responsibilities and ensuring you meet the essential criteria, please review the role profile.
REEDTGP
TJTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.