field_job_occupational_field_parents_all

job_organization_name

Job Description About the role: We have an exciting opportunity for a Customer Liaison Officer to join our team on a full time permanent basis to cover areas within Dorset including Poundbury, Weymouth, Axminster, Seaton &amp; Sidmouth. The Customer Liaison Team consists of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers. What we're looking for: We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: <ul> <li>Excellent customer service delivery, demonstrating good communication and relationship building skills.</li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li> <li>Ability to work 'on the go' using mobile technology.</li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li> <li>Experience of working in a climate of legislative and organisational change.</li> <li>Proven problem-solving and decision-making skills.</li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li> <li>Comfortable analysing data and drawing conclusions. </li> <li>Ability to work with IT systems on the go.</li> <li>Able to demonstrate Guinness behavioural competencies.</li> <li>A full UK drivers licence is required for this role.</li></ul>Desirable Experience: <ul> <li>Experience of working in the housing or property sector.</li> <li>Academic qualifications in Housing and/or Tenancy Management.</li> <li>Knowledge of regulatory legislation for social housing.</li> <li>Previous budget management experience.</li></ul>What we offer: <ul> <li>Competitive salary of £37,004.</li> <li>25 Days Holiday + Bank Holidays/Increases with length of service/Buy Extra Holiday.</li> <li>Healthcare Cashback Plan.</li> <li>Pension Contributions up to 9% on a matched basis. </li> <li>Life Assurance.</li> <li>Employee Assistance Programme offering offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice.</li> <li>A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out. </li></ul>If you're interested in joining us and would like to apply for this role, we would love to hear from you! INDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Customer Liaison Officer

Job description Customer Liaison Officer - Mechanical, Electrical and Heating Team (M&amp;E) Job Summary We are looking to appoint a Tenant Liaison Officer to join our Planned Maintenance service on a permanent basis, to work within the team to help the teams deliver on both capital upgrade works as well as reactive works and achieve an excellent level of customer satisfaction. The postholder will have responsibility as part of the team for arranging and hosting tenant engagement sessions in person and online to aid with building a positive relationship between BCC and its residents to achieve the M&amp;E teams common goals. They will need to be pro-active and positive in nature to deal with reactive repair issues such as burst water mains, false fire alarm activations as well as being able to plan and disseminate complex technical information provided by the M&amp;E to residents for high profile projects such as sprinkler and fire alarm installations. They will need to be available to attend resident drop-in sessions when required and effectively deal with issues raised or escalate to other team members. The role will be high paced but full support will be in place from project and programme engineers from within the M&amp;E team to assist at each stage. It is expected for the candidate to have an understanding of M&amp;E related works but training from the team can also be provided if required. What will I be doing? Experience in local authority and construction-based projects will be key to the role and ideally an understanding of M&amp;E systems. The person will work between the M&amp;E team, its contractors and the residents. A high volume of M&amp;E works requires the contractor to provide a tenant liaison officer and it will be the post holders role to ensure they understand and follow a common working practise ensuring residents needs are met. The postholder will need good interpersonal skills dealing with complex issues raised by residents but also the ability to manage expectations and unreasonable requests. The post holder will need to be aware of H&amp;S responsibilities whilst working onsite and be able to challenge contractors when required or escalate to team members. There will be a varied amount of projects where involvement may be required which could include, Laundry Refurbishments, Communal Rewires, Dry Riser Renewals, Bathroom Replacements, Domestic Electrical Testing, Refusal and No Access Cases including Litigation, High Rise Stop Tap Changes and Water Shutdowns. What do I need to have? We need someone who has experience in providing excellent customer service skills and can be adaptive in their approach to meet residents needs. They will need to be willing to learn about M&amp;E types of works and the position is a great introduction into the M&amp;E industry with opportunity to develop your skills and progress into an engineering role if desired. You should have the drive to take the initiative to introduce innovations to keep continually improving the service we offer to our residents. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. Join us and you'll receive a generous rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. Additional Information This is a permanent role, 37 hours per week. Your working days will be Monday to Friday 8.00- 16.00. If you would like any more information after reading the job advert along with the attached Job Description and Person Specification then please contact Rich Griffin, Mechanical, Electrical &amp; Heating Manager - [email protected] or 07823532886. Shortlisting will take place on 24 th of September. Interviews are expected to take place on 30 th of September. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community.

2 Tenant services Jobs