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Job Description Our Customer Account Advisors assist our customers, some of whom are in vulnerable situations, with a range of queries relating to rent accounts via various contact channels such as telephone, web chat and emails. Our aim is to resolve all our contact at first point, whilst providing an amazing customer journey. About the role We are looking for 3 Customer Accounts Advisors, (2 full time, (35 hours and 1 part time, (17.5 hours), to join our team on a 12-month fixed-term contract. The Customer Accounts team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm and offers hybrid working opportunities. The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That's why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose. The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future. What we're looking for Our Customer Accounts Advisors come from a variety of different employment backgrounds, so we know that experience in housing or collections isn't essential. We know that to succeed in this role you need to be dynamic, enthusiastic and target driven with a passion for negotiation. You will be a talented communicator with the ability to manage challenging conversations while delivering a great service. You will find working to targets exciting and motivating. Desirable experience: <ul> <li>Proven experience of working in a customer service environment.</li> <li>Experience of debt prevention, collection, and recovery.</li> <li>Proven ability to work methodically, follow agreed procedures and accurately record data and information.</li> <li>Experience of dealing with customers sensitively in difficult situations.</li> <li>Knowledge of welfare benefits.</li> <li>Previous experience in a target driven environment.</li> <li>Experience of using contact centre systems and/or live chat services.</li></ul>Essential qualification Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths. Location Our Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively work in both an office and a home-based environment. If you feel you have what we are looking for then we would love to hear from you! The first step is hitting the 'apply' button and submitting your application online by uploading your CV and cover letter. As part of our application process, you will be required to complete a short video where you will be asked to answer questions. You must complete the video using a mobile device or laptop by midday on Monday the 3rd of March 2025.

Customer Accounts Advisor

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK - installing, upgrading and repairing heating and electrical systems. But we're not just living off our legacy. We're on a mission to make the UK's social housing sector greener and more energy efficient. Join our dynamic team at PH Jones as a Tenant Liaison Officer and play a vital role in building strong, positive relationships with tenants as part of an exciting new contract. We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Dudley and Wolverhampton. Regular travel within these areas will be required, so you will need to live within a reasonable commutable distance. What we offer <ul><li>£26,298 per annum</li><li>Full-time, permanent contract</li><li>Fully costed van &amp; fuel card </li><li>40 hours per week, Monday - Friday</li><li>Full uniform, PPE, phone &amp; laptop provided</li></ul>Your role will involve <ul><li>Managing tenant complaints</li><li>Visiting customers in their own homes</li><li>Assisting with the management of our installs and service programme across our social housing portfolio</li><li>Assisting our operational management team and planners, in gaining access to properties and making contact with tenants</li><li>Managing client relationships and working with them on access procedures, installation programmes and community engagement</li><li>Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction</li><li>Upholding PH Jones and British Gas company standards and policies at all times</li></ul>Here's what we're looking for <ul><li>Social Housing experience desired</li><li>Great organisational skills are required, including knowledge of Microsoft Office</li><li>You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure</li><li>Strong customer service skills and confidence in your dealings with both internal and external stakeholders</li><li>A working knowledge and understanding of contract parameters and their implications</li></ul><ul><li>An in-date driving license with no more than 6 points</li><li>An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service</li></ul>Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. <a href="https://www.morethanacareer.energy/phjones" target="_blank">https://www.morethanacareer.energy/phjones</a> If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Tenant Liaison Officer

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK - installing, upgrading and repairing heating and electrical systems. But we're not just living off our legacy. We're on a mission to make the UK's social housing sector greener and more energy efficient. Join our dynamic team at PH Jones as a Tenant Liaison Officer and play a vital role in building strong, positive relationships with tenants as part of an exciting new contract. We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Shrewsbury and Telford. Regular travel within these areas will be required, so you will need to live within a reasonable commutable distance. What we offer <ul><li>£26,298 per annum</li><li>Full-time, permanent contract</li><li>Fully costed van &amp; fuel card </li><li>40 hours per week, Monday - Friday</li><li>Full uniform, PPE, phone &amp; laptop provided</li></ul>Your role will involve <ul><li>Managing tenant complaints</li><li>Visiting customers in their own homes</li><li>Assisting with the management of our installs and service programme across our social housing portfolio</li><li>Assisting our operational management team and planners, in gaining access to properties and making contact with tenants</li><li>Managing client relationships and working with them on access procedures, installation programmes and community engagement</li><li>Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction</li><li>Upholding PH Jones and British Gas company standards and policies at all times</li></ul>Here's what we're looking for <ul><li>Social Housing experience desired</li><li>Great organisational skills are required, including knowledge of Microsoft Office</li><li>You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure</li><li>Strong customer service skills and confidence in your dealings with both internal and external stakeholders</li><li>A working knowledge and understanding of contract parameters and their implications</li></ul><ul><li>An in-date driving license with no more than 6 points</li><li>An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service</li></ul>Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. <a href="https://www.morethanacareer.energy/phjones" target="_blank">https://www.morethanacareer.energy/phjones</a> If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Wigan. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £24,960 per annum, rising to £25,584, plus company van, fuel card plus excellent benefits! We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: <ul> <li>Provide a high-quality service by liaising between the Client, Tenant &amp; Liberty staff</li> <li>Understanding tenant requirements</li> <li>Support the reduction in complaints</li> <li>Support customers, particularly any vulnerable customers</li> <li>Manage client relationships to engage on access procedures, installation programmes and community engagement</li> <li>Support the wider Liberty team in managing customers and improving customer experience</li> <li>Engagement with field and work planning teams</li> <li>Ensure all customer details on all systems are accurate to keep clients updated</li></ul>What we are looking for in our ideal Tenant Liaison Officer: <ul> <li>NVQ Level 2 or customer related discipline</li> <li>GCSE or equivalent standard in Maths &amp; English</li> <li>Valid driver's license essential</li> <li>Customer service experience, ideally within a social housing environment Experience of the use of Microsoft Office Software including Outlook, Word, Excel &amp; Access</li> <li>A caring &amp; empathetic individual who understands and supports the needs of a diverse cross section of customers, who has analytical skills and the ability to manage change, problem solve &amp; manage own workload</li></ul>We offer a range of benefits for a rewarding career including though not limited to: <ul> <li>Pension scheme</li> <li>23 days Annual Leave, plus Bank Holidays</li> <li>Cycle to Work scheme</li> <li>Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher</li> <li>YuLife, includes:</li> <li>Life Insurance/Death in service benefit - 2x annual salary value</li> <li>Smart Health (including round the clock access to 24/7 UK-based GPs)</li> <li>Best Doctors to provide a second opinion on complex cases or diagnosis</li> <li>Mental Health Support, 4-6 sessions with a psychologist or psychotherapist</li> <li>Online Health Check</li> <li>Nutrition consultations</li> <li>Online fitness program</li> <li>YuMatter+ Employee Assistance Programme designed to support mental, financial &amp; professional wellbeing including up to 5 confidential sessions with a counsellor</li> <li>Free will writing</li> <li>Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.</li> <li>Exclusive membership and wellbeing product discounts</li> <li>Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:</li> <li>Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans</li> <li>Discounted gym membership</li> <li>Savings on cinema tickets, travel, holidays &amp; retail</li></ul>In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Liberty is a real living wage employer. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click "apply" below - we want to hear from you! Closing date for applications is the 27th February 2025 (we reserve the right to close this vacancy earlier depending on number of applications).

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