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Job Description <ul><li>Ipswich Borough Council</li><li>Address: Ipswich, Suffolk IP1 2DE</li><li>Salary: £33,143 - £35,412 per annum </li><li>Hours: 37 hours per week</li><li>Contract: Permanent. Required as soon as possible</li><li>Reference: 0359</li></ul>Tenant Engagement Officer (Tenancy Services). Working within the tenancy services team, this exciting role will support tenants in and around 7,900 council homes. You will work with an enthusiastic team whilst we continue to develop our tenant involvement in a progressive and dynamic way. Our Tenant Engagement Officers are very active in the community ensuring tenant involvement is meaningful and drives service improvement. It is a very exciting time to join and shape this crucial area of our housing work. There will be a clear focus towards providing Transparency, Influence, Accountability and commitment to the principles of inclusion. You will need to have and use superb communication skills, be proactive in identifying, planning and leading activities, projects, events, engagements and reviews. The key skills of empathy, positivity, understanding and patience will be a clear advantage in this rewarding role. Hours of work are 37 per week, Monday to Friday with a requirement to attend evening meetings and occasional weekend events as and when required. DBS clearance is required for this role. This is a hybrid working role (a minimum of 1 days per week working in the office). As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues. To find out more For more information about this role please call Adam Keer (He/Him) on 01473 433510 or email <a href="mailto:adam.keer@ipswich.gov.uk" target="_blank">adam.keer@ipswich.gov.uk</a> If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place. How to apply Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification To apply, please visit our website where you can complete the online application form for this vacancy. The selection process is likely to include Interviews, Workshops and Personality profile testing. Closing date: 11.55pm, 5 September 2025. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications Please note CVs are not accepted. About the Team IMPORTANT PLEASE READ BEFORE APPLYING To apply, please follow the application process detailed above. This job does not have a Suffolk Jobs Direct online application form. The 'Apply Now' button below only allows you to submit a job alert, not an online application.

Tenant Engagement Officer

Job Description The Guinness Partnership is looking to recruit a Customer Liaison Manager to lead a team of Customer Liaison Officers in the Oldham and High Peak areas. About the Role We have a new opportunity for a Customer Liaison Manager to join our Customer Liaison team covering Oldham and the High Peak areas. This is a full-time, permanent position. In this role you will lead a dedicated team of Customer Liaison Officers, developing their experience in the sector. As the face of Guinness, your primary responsibility will be to provide an accessible, face-to-face service to both homeowners and residents. You will operate in a mobile capacity, engaging with residents and colleagues throughout the area. Collaboration with Estate Services and other Guinness teams will be essential to ensure swift and efficient outcomes for both the organisation and our residents. Key Responsibilities: <ul> <li>Delivering exceptional face-to-face service to homeowners and residents</li> <li>Leading and managing a team of experienced Customer Liaison Officers</li> <li>Collaborating with Estate Services and other teams to achieve positive outcomes</li> <li>Operating in a mobile role, meeting residents and colleagues across the area</li></ul>What we are looking for We value how we do things. The successful candidate will be customer focused with a strong background in housing, estate, and tenancy management. Experience in a regulated environment and working with external agencies is essential. Key Skills and Experience: <ul> <li>Proven leadership in coaching, performance management, and motivating remote teams and contractors.</li> <li>Record of delivering exceptional service to a diverse customer base through others.</li> <li>Effective resource management and prioritisation to meet demand.</li> <li>Strong analytical skills to interpret data and improve performance.</li> <li>Excellent written, oral, and interpersonal communication skills.</li> <li>Ability to present information concisely to senior managers and stakeholders to influence decision-making.</li> <li>Proven budget management skills.</li> <li>Highly self-motivated with the ability to work independently.</li></ul>Please note this position will require a DBS check, which Guinness will arrange during the onboarding process. If you are interested in learning more about the key responsibilities and ensuring you meet the essential criteria, please review the role profile. REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

2 Tenant services Jobs