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Vacancy Tenant Liaison Officer Location: Merthyr Tydfil Borough Salary: £31,179 to £33,142* (Appointment at the bottom of the band) *Pay Award Pending Contract Type: 12 Month Fixed Term Contract Hours of work: Full Time (30hrs - 4 Day Week) Do you have a passion for partnership working and are able to provide a first class service to tenants/customers &amp; stakeholders alike? If so, we would love you to come and join our amazing mutual! Is this for you? We're looking for someone who will be the liaison between our tenants, customers and contractors to support all Repairs, Maintenance and Capital Improvement Programs. You'll deal with any issues arising from disputes regarding Assets Maintenance and Repairs Work Programmes. You'll also support various projects and act as a Trusted Assessor, meaning you'll recommend appropriate home adaptations or equipment to improve our tenant's living conditions and empower independence. Are you our ideal candidate? Our ideal candidate will share our mutual values and be passionate about working in partnership with our tenants and external stakeholders. For this role, you'll need to have worked face to face with customers and in a customer service focused environment. You'll also join us with a general understanding of social housing. You'll have experience of confidently working with external partners and working in an office environment with a high demand on Microsoft applications and data processing. There will also be times where you'll come across challenging situations and you'll need to be a forward-thinking problem solver. We are looking for a great communicator who will listen to our tenants and develop good professional relationships with them alongside other members of the community. To succeed in this role, you'll also have good time management skills, and can work proactively and on your own initiative to meet deadlines. How to apply: You will need to submit your CV and fill out a short application form which you can do by clicking on the Apply button at the top of this page. When you upload your CV, can we ask that you don't include any personal information that identifies you. This means we can recruit based on your knowledge and skills, not background, gender and ethnicity. Personal information would include the following: <ul> <li>Name/Title</li> <li>Educational institutions</li> <li>Age</li> <li>Gender</li> <li>Email and postal address</li> <li>Phone number </li> <li>Nationality/immigration status</li></ul>Closing date for applications is Friday 25th July 2025 at 14:00. Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date. Our Mutual As well as having a great culture, we offer a range of excellent benefits. These include generous annual leave and pension contributions, family friendly working arrangements, exciting career progression opportunities, 24/7 access to our Employee Assistance Programme and Happy Me, our very own initiative to support your wellbeing and help you to thrive. There's more - we're trialling a 4 day working week exploring the possibility of balancing a shorter working week with higher productivity and improved services to tenants. So, 100% of our services, in 80% of the hours, for 100% of the salary. You can be proud to be part of an organisation who's passionate about giving back in every aspect of what we do. We're an anchor investor, proudly supporting our communities and the people who live in them. We are committed to our responsibilities as a landlord, business and mutual in every way. We are passionate about playing our part in tackling the climate emergency, and our new Climate Strategy clearly sets our commitments, actions and goals to do this. Joining our mutual will give you the opportunity to become a member and have your say. Our Chief Executive, Michelle Reid, is hugely committed to tenants and employees working together to grow and shape our mutual. To meet our CEO and to get a better sense of who we are, grab yourself a cuppa and click here. Diversity &amp; Inclusion We don't like to complicate things at MVH. If you are driven to perform, you'll fit right in, it's as simple as that really! We believe people's differences are what make them great and actively seek out multiple approaches and perspectives. We're passionate about building a culture where everyone feels comfortable bringing their authentic, whole self to work. We're committed to the principles of equality and diversity, and we want to be a mutual for everyone. We have been awarded the prestigious Tai Pawb "Quality in Equality and Diversity" accreditation, but we know that we still have work to do. People from Black, Asian and Minority Ethnic communities are currently under-represented in our mutual. We actively encourage people from these communities to apply for this and other roles within the organisation. We operate the Rooney rule and guarantee to interview all under-represented people who meet our essential criteria. We welcome applications from individuals with disabilities and encourage you to share your Health Adjustment Passport with us. This helps us provide the necessary support and adjustments to support you in your role. About Us We are all about people, communities and delivering high quality affordable services. We are the first tenant and employee mutual housing association in Wales. The principles of mutuality guide what we do, from being a living wage employer and living rent landlord, to the mixed representation from tenants and employees we have within our uniquely designed governance structure. We are a successful organisation with great housing services, we have sound finances and believe in being efficient. You can read our latest Annual Report, Democratic Body Report to Members, and Value for Money statement by clicking here. Our Benefits Merthyr Valleys Homes is a great place to be! Find out about all our great benefits by clicking here. Working at MVH You can also find out what some of our team have to say about working at MVH below:

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