Customer Liaison Officer
The Guinness Partnership
Exeter, UK
Published 1 week ago
Tenant services
Full time
Job Description
About the role
We have a new opportunity for a part time Customer Liaison Officer to join our South-West team on a fixed term contract. The position is available initially for 3 months, with a chance of being extended up to 6 months.
As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers in Devon and the surrounding areas. You will work closely with Estate Services, Tenancy Enforcement and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.
What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.
You'll also be able to demonstrate:
If you're interested in joining us and would like to apply for this role, we would love to hear from you!
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
About the role
We have a new opportunity for a part time Customer Liaison Officer to join our South-West team on a fixed term contract. The position is available initially for 3 months, with a chance of being extended up to 6 months.
As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers in Devon and the surrounding areas. You will work closely with Estate Services, Tenancy Enforcement and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.
What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.
You'll also be able to demonstrate:
- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions.
- Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.
- Hold a full driver's license and access to their own vehicle (essential).
- Competitive pay £20.68 per hour (equivalent to £37,754 per annum, based on a 35 hour week)
- Fixed term contract, 21 hours per week, Monday to Friday
- Paid mileage of 45p per mile
- 25 Days Holiday plus Bank Holidays, pro-rata
- Healthcare Cashback Plan
- Pension Contributions - up to 9% on a matched basis.
- Life Assurance
- Employee Assistance Programme offering include face-to-face counselling, a stress helpline and tax, fitness and childcare advice
- A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out
If you're interested in joining us and would like to apply for this role, we would love to hear from you!
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.