Customer Liaison Officer
Pembrokeshire County Council
United Kingdom
Published today
Tenant services
Full Time
Customer Liaison Officer
Advertised is a full time, fixed term position required for 37 hours per week until 31/01/2027.
The Customer Liaison Team consists of four members who are responsible for communication, engagement, and liaison across Housing Management, Building Maintenance, Housing Development, and Decarbonisation Programmes.
As a Customer Liaison Officer, your role will cover a wide range of work related to housing, the Council's social tenants, and the wider community. You would be responsible for:
Successful applicants will need to provide evidence of their highest qualification.
Please refer to the job description above for more details on this vacancy and the person specification.
Employment Checks
This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Guidance Note: Use of AI and Accuracy of Information:
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Support & Additional Info
Advertised is a full time, fixed term position required for 37 hours per week until 31/01/2027.
The Customer Liaison Team consists of four members who are responsible for communication, engagement, and liaison across Housing Management, Building Maintenance, Housing Development, and Decarbonisation Programmes.
As a Customer Liaison Officer, your role will cover a wide range of work related to housing, the Council's social tenants, and the wider community. You would be responsible for:
- Delivering information to the public in a variety of formats, including letters, social media, press releases, audio/visual content, and web-based materials.
- Facilitating public events to encourage community engagement when sharing information.
- Acting as the lead officer on matters relating to community engagement across a range of project areas.
- Managing the Community Chest fund.
- Advising wider teams and stakeholders on effective communication and engagement.
- Supporting the delivery of the Council's Communication and Engagement Strategy.
Successful applicants will need to provide evidence of their highest qualification.
Please refer to the job description above for more details on this vacancy and the person specification.
Employment Checks
This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Guidance Note: Use of AI and Accuracy of Information:
- We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
- Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
- By submitting this application, you confirm that all content provided is accurate and submitted in good faith.
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Support & Additional Info
- Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing hrsystemsteam@pembrokeshire.gov.uk .
- Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing Recruit@pembrokeshire.gov.uk .
- Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.