Customer Liaison Officer
The Guinness Partnership
London NW1 3AX, UK
Published 2 days ago
Tenant services
Full Time
Job Description
About the role
Would you like to become part of our Customer Liaison team as a Customer Liaison Officer and play a key role in delivering outstanding service to our residents? This is an exciting opportunity for a proactive, customer-focused team player. The position is full-time (35 hours per week), permanent, and based in the field-supporting communities across London. You'll be expected to travel throughout your designated area, building strong relationships and ensuring residents receive the support they need.
The overall purpose of the role is to deliver the customer liaison service, in the Guinness service style, for all Guinness customers in defined customer areas, achieving positive outcomes for Guinness and our customers.
What we are looking for
We are looking for someone who delivers excellent customer service, communicates clearly and builds strong relationships. You will be self-motivated and confident working independently, often on the move and using mobile technology to stay connected. Strong time and resource management is essential, along with the ability to prioritise and ensure value for money. You should be comfortable navigating legislative and organisational change, bringing proven problem-solving and sound decision-making to your work. Resilience is key, as you'll sometimes face challenging situations where sustainable outcomes matter. You will also be confident analysing data, drawing meaningful conclusions, and working effectively with IT systems while on the go.
You will be able to demonstrate
Essential:
Desirable:
Please note the advertised salary includes an additional £4,000 local job supplement for roles based in London.
TJTGP
REEDTGP
TGPCVL
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
About the role
Would you like to become part of our Customer Liaison team as a Customer Liaison Officer and play a key role in delivering outstanding service to our residents? This is an exciting opportunity for a proactive, customer-focused team player. The position is full-time (35 hours per week), permanent, and based in the field-supporting communities across London. You'll be expected to travel throughout your designated area, building strong relationships and ensuring residents receive the support they need.
The overall purpose of the role is to deliver the customer liaison service, in the Guinness service style, for all Guinness customers in defined customer areas, achieving positive outcomes for Guinness and our customers.
What we are looking for
We are looking for someone who delivers excellent customer service, communicates clearly and builds strong relationships. You will be self-motivated and confident working independently, often on the move and using mobile technology to stay connected. Strong time and resource management is essential, along with the ability to prioritise and ensure value for money. You should be comfortable navigating legislative and organisational change, bringing proven problem-solving and sound decision-making to your work. Resilience is key, as you'll sometimes face challenging situations where sustainable outcomes matter. You will also be confident analysing data, drawing meaningful conclusions, and working effectively with IT systems while on the go.
You will be able to demonstrate
Essential:
- Excellent customer service delivery, demonstrating good communication and interpersonal skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.
- Experience of working in the housing or property sector.
- Academic qualifications in Housing and/or Tenancy Management.
- Knowledge of regulatory legislation for social housing.
- Previous budget management experience.
Desirable:
- Relevant professional qualification and/or experience.
Please note the advertised salary includes an additional £4,000 local job supplement for roles based in London.
TJTGP
REEDTGP
TGPCVL
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.