Estate Officer

We have an excellent 9-12 month Maternity cover opportunity for someone who shares our enthusiasm and passion about delivering a service to our tenants, making them feel front and centre of our services and at the forefront of what we do. This is a role where you have a genuine opportunity to improve the lives of our customers - a deeply reward and fulfilling role for the right individual.

Your role is key to the continued improvement of customer satisfaction and safety in the neighborhood and buildings in which they live. Being an integral part of the Customer Excellence team opens the door on a whole range of future options and career progression.

As an Estates Officer, a typical day might include:

• Delivering a high-quality service that ensures the estates are kept clean, tidy and free from hazards, helping customers to enjoy their home and neighbourhood responsibly; by performing and co-ordinating a full range of estate services and building checks to ensure that our neighbourhoods are safe and pleasant places where people want to live.
• Record and undertake regular structured audits to monitor communal blocks and neighbourhoods; ensuring that any action required is completed in required timescales.
• Time controlled audit and recording of the condition of communal buildings and related facilities, carrying out checks on the safety and security as per procedures, including the testing of fire prevention, fire evacuations and testing for Legionella.
• Monitoring contractor performance, ensuring detailed records are maintained and carrying out relevant inspections to ensure high quality work on behalf of Acis. Raising and agreeing resolution of any contractor non performance for the residents and on behalf of Acis, in the first instance.
• Identifying, planning and actioning improvements to the estate service we provide
• Planning and ensuring work for both internal and external communal clearance teams are kept to timescales and completed to a safe and satisfactory manner standard.
• Proactively working and negotiating with our stakeholders and partners to optimise the best outcomes for our customers and adding value for money
• Collating proof, putting into a court format to enforce tenancy breaches, where there is evidence of a breach of the 'by laws' for tipping on our land
• You will collate and record meter readings to ensure value for money; identifying and dealing with any anomalies
• Being out and about in our neighbourhoods, talking to customers, solving problems - you will be our eyes and ears in the areas where we work

What we need to see to consider your application (don't worry if you don't tick every box):

• Competent computer skills in word, excel, outlook and be willing to learn new programs.
• Willing to undertake the basic relevant Fire Safety and Legionella certification.
• A confident lone worker with the ability to work with others as part of a dispersed and dynamic team.
• Willingness and ability to work occasional flexible hours to suit Customer and Business.
• Ability to maintain excellent and accurate reporting in a timely manner.
• Excellent inter-personal and negotiation skills
• Highly motivated and an excellent problem solver, to improve the neighbourhoods for residents
• Ability to be organised, prioritise tasks and plan work efficiently
• Ability to communicate at all levels and have a nonjudgmental and calm approach
• A professional persona, as the role includes attending internal and external meetings and site visits with colleagues
• Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to keep our customers safe and bring real change to their lives.

This is what will make you stand out from the crowd:

• Knowledge of undertaking monthly inspections on fire prevention and safety equipment, i.e. fire doors, fire blankets, hose reels, extinguishers.
• Knowledge of undertaking weekly remedial actions to prevent Legionella.
• Experience of cross team and stakeholder working.
• Adept at change, having got hands on experience living and breathing new ways of working.
• Happy working in an office and field environment.
• Designing signage and general advice letters.
• Ability to search for value for money, either by sourcing labour and/or materials.
• Desire to do what's right.
• Happy to roll up your sleeves and help.

Being part of the Acis team, you'll get:

• Generous holiday entitlement - 25 days annual leave every year plus bank holidays (pro rata)
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need