Executive Director of Customer and Landlord Services

Location: Salford, Greater Manchester (Hybrid working – at least 2 days a week in the office, with high levels of flexibility to be in the office more when required)

Salary: Competitive

About Salix Homes

At Salix Homes, we are not just about providing homes, we are about creating communities. As we celebrate our 10-year anniversary, we are proud of our journey as a not-for-profit housing association managing over 8,000 homes across Salford. Our commitment to quality and customer satisfaction has earned us a C1 grading under the new Consumer Standards, a mark of excellence that reflects our dedication to safe, high-quality homes and responsive services.

We are growing, we are innovating, and it is an exciting time to join us.

We’re looking for an Executive Director of Customer and Landlord Services to join our Executive Management Team and help lead this next chapter.

In this role, you will play a key part in ensuring we continue to deliver exceptional services while embracing new challenges and opportunities.

Key responsibilities will include:

• Lead our customer and landlord services, including housing management, planned and reactive maintenance, and customer safety.
• Ensure compliance with the Regulator of Housing Consumer Standards and the Regulator of Building Safety.
• Drive continuous improvement through innovation, communication, and people development.
• Lead and inspire teams to create a culture of trust, inclusivity, and excellence.
• Work with stakeholders and partners to develop and deliver our Corporate Plan and meet the evolving needs of our communities.

Who we’re looking for

We are looking for a leader who genuinely cares about making a difference, someone with solid experience at Director level in housing who truly understands what it means to put customers first. You will be someone who embodies our values of being trustworthy, successful, and inclusive. You aim for excellence and embrace change with enthusiasm.

Why Join Us

At Salix Homes, we invest in our people.

Benefits include:

• Up to 34 days annual leave (plus bank holidays), increasing with length of service
• Enhanced family leave, including maternity, paternity, adoption and shared parental leave.
• Special leave options, like time off for emergencies, dependents or compassionate reasons.
• Generous company pension scheme – Aviva. Salix Homes will contribute 1.5 times employees' contribution amount up to 9%. For example, if an employee put in 6%, Salix Homes would put in 9% giving a total contribution of 15%.
• Life Assurance - Employees can nominate someone to receive 3 times their annual salary if they die while employed by Salix Homes.
• Reward and Recognition – Salix Homes like to recognise employees who make a difference through:
  • staff awards
  • manager perks and financial rewards
  • our online Be Salix recognition platform
• Employee Development - Salix Homes want to develop their people and have career and personal development opportunities available to employees:
  • coaching
  • sponsored study
  • accredited professional development
  • apprenticeship opportunities
• Health Cash Plan - Healthshield to provide a health cash plan for all Salix Homes employees. The scheme helps with the cost of health care such as dental check-ups / fillings / physiotherapy / eye tests / prescription glasses.
• Healthshield Perks - Get access to over 4,000 exclusive member offers available to employees and their families.
• Cycle to Work Scheme – Salix Homes Ride to Work scheme, provided by Evans Cycles is a great way of buying a bike at a discount and paying for it over a year.
• Discount Gym Membership - Salix Homes have a special deal with Salford City Council that lets employees use their gyms at a discount. Salix Homes Healthshield Perks also gives discounts on joining other gyms.

Ready to join us? Apply Now

For more information please visit: https://www.salixhomes.co.uk/emt-recruitment/

For a confidential discussion, please contact our consultant at Penna:

Bruna Varante on 07858 306725 or email: bruna.varante@penna.com

Tom Niven on 07860 657044 or email: tom.niven@penna.com

Rachael Morris on 07840 711217 or email: rachael.morris@penna.com

Recruitment schedule

4 July 2025: First round of interviews

15 July 2025: Final interviews and on-site recruitment day

The closing date for applications is Sunday 29 June 2025.

*Salix Homes is an Equal Opportunities Employer. We welcome applications from all sections of the community.