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Company OverviewAbout usPivotal:<ul><li>Provides sustainable homes for vulnerable people.</li><li>Works closely with local authorities and other relevant commissioners, such as the NHS.</li><li>Provides approximately 500 homes for vulnerable people.</li><li>Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life.</li><li>Operates successfully in a number of locations, including Cornwall and Dorset.</li><li>Are you passionate about helping others to utilise their strengths and to achieve their goals? Could you be the right person to join us in striving for our purpose - doing more good for more people? Could you live our values of being passionate, caring and creative?</li></ul>In return for your commitment to the role, Pivotal Housing offer-. Fixed hour contract with a regular shift pattern. Pension scheme and company sickness scheme. A comprehensive training and induction program. Opportunities for progression within a rapidly growing company. Perkbox- access to over 200 discounts, offers and free services. Simply health cover after 3 months service25 days holiday plus bank holidays and 1 extra day for each years service up to a maximum of 5 extra daysThis is a unique opportunity to join an expanding company that treats every staff member as an individual, offering opportunities for progression through rates of pay, qualifications and your personal career in support, apply today.Mileage will be paid from your base location at 45p per mile.Purpose of the Job:To provide effective management to housing management, ensuring that housing management functions are completed to a high standard and within regulatory and legislative requirements.Key Responsibilities:<ul><li>To ensure legal, regulatory and contractual compliance ensuring that all housing management functions are carried out within current legislation.</li><li>To provide effective management to housing teams.</li><li>Ensure effective housing management practices; responding appropriately to ASB, arrears, neighbour complaints and tenancy management. Ensure that all serious concerns are reported to the Housing Services Manager.</li><li>Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to timeously and appropriately.</li><li>To ensure that the service retains key performance indicators, addressing any barriers and poor performance against targets appropriately.</li><li>To be a point of contact for, and promote positive relationships within local communities.</li><li>Manage the collection of rents and service charges and respond swiftly and appropriately to any arrears.</li><li>To monitor, review and authorise the download and distribution of CCTV footage as appropriate.</li><li>Work in collaboration with the Health, Safety and Compliance Officer and Maintenance Operatives to ensure that properties are maintained to a high standard.</li></ul>· To prepare and present a case to Court where necessary to represent Pivotal in any proceedings for tenancy breach.<ul><li>To manage void turnaround times ensuring that void loss is kept to a minimum, and to liaise with appropriate partners to ensure minimum void loss.</li><li>To ensure that housing management functions are carried out in line with contracts / SLA’s / partnership agreements.</li><li>To provide advice to teams on housing law, and to recommend appropriate action to teams and the Housing Services Manager.</li><li>To ensure that sign-ups are completed within agreed time scales and that all associated paperwork is completed immediately and returned to the relevant teams.</li><li>To provide advice and guidance to teams in other geographical locations where required due to absence / holiday.</li><li>To participate in stakeholder meetings providing feedback to teams and other managers as appropriate.</li><li>Participate in on call out of hours service.</li></ul>Leading the Team· Recruit, lead, supervise, motivate and manage the team so that the service is delivered in line with Pivotal’s policies, procedures and ethos.· Ensure that the team are trained and motivated to carry out tasks to the highest standard, carrying out regular one to one’s to ensure that required standards are met in line with agreed targets.· Coach individuals and teams to perform to the best of their ability· Give ongoing feedback on performance and effectively manage poor performance· Carry out employee appraisals, identifying development needs and ensuring that training plans are written, actioned and monitored for the team.· Manage disciplinary, grievance, harassment, performance and absence management investigations and processes for the team and assist in these procedures for other services where an independent manager is required.· Implement Pivotal’s Health and Safety Policy and Procedures. Ensure that all practices are undertaken in accordance with ensuring a healthy and safe working environment and that all employees are aware of their responsibilities in respect of their role.· Actively promote non-discriminatory behaviour to ensure equal opportunities for all. Challenge perceptions and behaviour and lead by example to promote equality and diversity at all levels within the team.· Provide support and guidance to all team members· Encourage the team to achieve a positive work / life balanceEducation, Training, Skill and work experienceEssential<ul><li>CIH Qualification at level 4 or above or suitably qualified through experience</li><li>Knowledge of housing law across tenures.</li><li>Experience of working with and supporting vulnerable people</li><li>Experience of Housing related court work</li><li>Experience of contract management.</li><li>Neighbourhood management experience</li><li>Knowledge of the challenges facing the housing sector.</li><li>Knowledge of legislation governing the housing and welfare sectors.</li><li>Experience of managing diverse teams and workloads</li><li>Able to travel independently and effectively throughout the company’s area of operation</li><li>Access to a car</li><li>Full driving licence</li></ul>Desirable<ul><li>Experience of working with those experiencing addiction and/or poor mental health.</li></ul>Job Types: Full-time, PermanentPay: £41,712.00 per yearBenefits:<ul><li>Company pension</li><li>Sick pay</li><li>Store discount</li></ul>Schedule:<ul><li>Day shift</li><li>Monday to Friday</li><li>No weekends</li></ul>Work Location: In personApplication deadline: 02/05/2025Cover Letter is required

Area Housing Manager

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.&nbsp;As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.&nbsp;We are looking for an outstanding individual who will strive to provide the best service to our residents.&nbsp; You will be the first point of contact for our customers and will provide a responsive, solution focused service to all.&nbsp;You must have a proven background of working in a busy contact centre or directly with members of the public, both face to face and over the phone as well as experience of logging repairs and raising job orders for external contractors. Your desire to want to help people, be empathetic and understanding is crucial. The CSC is a small team, so being a team player is essential – you must also be resilient, be able to work under pressure and be able to deal with challenging situations.&nbsp;This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff, and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.Previous applicants (within the last 12 months) need not apply.For further details and how to apply, please visit our website at&nbsp;<a href="http://www.hexagon.org.uk/careers" target="_blank">www.hexagon.org.uk/careers</a>&nbsp;&nbsp; &nbsp;No agencies.Closing Date: Sunday 20 April 2025.Interviews will be held on Tuesday, 29 April 2025.We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.

Customer Services Adviser

Head of Property Compliance Full time / Permanent Commencing salary £67,053.89 &nbsp;and rising through increments to the top of the scale £72,470.91 per annum. This post also includes an Essential Car User Allowance of £963.00 per annumWant to know more? We are always happy to discuss roles with you, simply give us a call on 01246 217670.The job description and person specification indicates the essential criteria for gaining an interview.Closing date – 21 April 2025Completed attached application forms can be returned to <a href="mailto:recruitment@rykneldhomes.org.uk" target="_blank">recruitment@rykneldhomes.org.uk</a> or it can be returned in a paper format to the following address:Human Resources Team Rykneld Homes Ltd 2013 Mill Lane Wingerworth Chesterfield Derbyshire S42 6NG<a href="https://www.rykneldhomes.org.uk/media/le5jr4sa/rh398-head-of-property-compliance.pdf" target="_blank">Head of Property Compliance</a><a href="https://www.rykneldhomes.org.uk/media/ey0fjypy/job-application-form-rh-oct-2023.docx" target="_blank">Rykneld Homes Job Application Form</a><a href="https://www.rykneldhomes.org.uk/media/hafi35h4/people-are-our-priority-011221.pdf" target="_blank">People are our Priority</a>

Head of Property Compliance

Damp, Mould &amp; Disrepair Manager Full time / Permanent Commencing salary £41,356.72 &nbsp;and rising through increments to the top of the scale £44,186.20 per annum. This post also includes an Essential Car User Allowance of £963.00 per annumWant to know more? We are always happy to discuss roles with you, simply give us a call on 01246 217670.The job description and person specification indicates the essential criteria for gaining an interview.Closing date – 21 April 2025Completed attached application forms can be returned to <a href="mailto:recruitment@rykneldhomes.org.uk" target="_blank">recruitment@rykneldhomes.org.uk</a> or it can be returned in a paper format to the following address:Human Resources Team Rykneld Homes Ltd 2013 Mill Lane Wingerworth Chesterfield Derbyshire S42 6NG<a href="https://www.rykneldhomes.org.uk/media/xpdoufkj/rh397-damp-mould-and-disrepair-manager.pdf" target="_blank">Damp, Mould &amp; Disrepair Manager Job Description</a><a href="https://www.rykneldhomes.org.uk/media/ey0fjypy/job-application-form-rh-oct-2023.docx" target="_blank">Rykneld Homes Job Application Form</a><a href="https://www.rykneldhomes.org.uk/media/hafi35h4/people-are-our-priority-011221.pdf" target="_blank">People are our Priority</a>

Damp, Mould & Disrepair Manager

KPA06Posted: 04/07/2025<ul><li>19.64</li><li>South London</li><li>Temporary</li></ul>Wellbeing &amp; Maintenance Assistant (part time)&nbsp;Location: South LondonSalary: £19.64 per hour (21 hours per week)Duration: 9 months interim (with the potential to go permanent)Greenacre are pleased to be supporting a social housing organisation, based in South London with their recruitment of a Wellbeing &amp; Maintenance Assistant.Your core responsibilities will involve supporting the organisation to meet their landlord obligations in relation to Health and Safety and other areas of compliance, repairs, estate services and maintenance within their Older Persons Independent Living accommodation.&nbsp;&nbsp;What will you do in the role?<ul><li>To ensure the delivery of excellent customer service, to all residents in supported and older persons accommodation including a small number of shared owners and other external partners</li><li>To conduct wellbeing checks for residents within Older Persons Schemes</li><li>To be responsible for completing the initial resident Risk Assessments, for new residents and then annually review to identify any risks that could place them or their homes at risk. &nbsp;</li><li>Conducting the Health and Safety inspections of the communal areas of the buildings and gardens</li><li>Liaising with contractors and tracking the completion of repairs in the communal areas to ensure H&amp;S compliance</li></ul>&nbsp;Who would excel in this role?<ul><li>Have experience of engaging with residents to sustain their tenancies</li><li>Experience and or understanding of safeguarding process</li><li>Full driving license</li></ul>To discuss this role in more depth, please phone Kelly Power on 07715658150

Wellbeing & Maintenance Assistant (part time)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Business Partner within Income Optimisation, you will play a key role in supporting the financial operations and strategy within the department. Your focus will be on managing and aligning processes with the unique requirements of service charge operations, ensuring fair and transparent charging for residents.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £44,130 - £49,033 per annumKey Responsibilities:<ul><li>Manage financial aspects of service charges, ensuring compliance with audit and legal requirements.</li><li>Analyse and interpret financial data, providing insights for operational decision-making.</li><li>Ensure accurate and transparent charging for residents, working closely with Finance Business Partners.</li><li>Collaborate with contract managers&nbsp;to develop cost-effective services while maintaining value for money.</li><li>Oversee the full service charge cycle, ensuring accuracy and timely delivery.</li><li>Work closely with internal teams and external stakeholders&nbsp;to improve service efficiency.</li><li>Utilise Excel, Power BI, and D365&nbsp;for financial reporting and data management.</li></ul>&nbsp; What We’re Looking For:<ul><li>Significant experience working with service charge regimes&nbsp;(both fixed and variable).</li><li>Strong knowledge of tenancy agreements, leases, and deeds of transfer.</li><li>Excellent analytical skills, with experience managing large and complex data sets.</li><li>Proficiency in financial reporting tools, including&nbsp;Excel, Power BI, and D365.</li><li>Experience in a business partnering role, providing strategic and operational support.</li><li>Proven track record in service improvement and stakeholder engagement.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Liquid Recruitment Solutions

Business Partner (Service Charges)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Senior Finance Business Partner. As a Senior Finance Business Partner for Service Charges, your role involves being the vital link between the Finance and Operational service charge teams.You will be responsible for developing and implementing financial strategies that optimise income, ensure compliance with legislation and provide residents with fair and transparent charging. This role requires a deep understanding of service charge processes and the ability to drive financial performance and efficiency within this specific area.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £62,251 - £69,186 per annumKey Responsibilities:<ul><li>Act as a&nbsp;key liaison&nbsp;between Finance and Operational Service Charge teams.</li><li>Develop and implement financial strategies&nbsp;that optimise income and ensure compliance.</li><li>Lead financial planning and reporting&nbsp;for service charges, ensuring accuracy and transparency.</li><li>Work with senior stakeholders&nbsp;to influence financial and strategic decisions.</li><li>Manage large financial data sets, ensuring data integrity and actionable insights.</li><li>Provide mentoring and leadership&nbsp;to finance business partners.</li></ul>&nbsp; What We’re Looking For: &nbsp;<ul><li>Fully qualified accountant (CCAB or equivalent).</li><li>Experience in financial business partnering, preferably within housing or property.</li><li>Knowledge of service charge activities, legislation, or financial operations.</li><li>Strong analytical skills, with experience handling complex financial data.</li><li>Proficiency in Excel; familiarity with D365 and Power BI is a plus.</li><li>Excellent leadership and stakeholder management skills.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Senior Finance Business Partner

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Finance Business Partner. As a Finance Business Partner within Income Optimisation, you will play a key role in supporting the financial operations and strategy within the department. Your focus will be on managing and aligning financial processes with the unique requirements of service charge operations, ensuring fair and transparent charging for residents.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £44,130 - £49,033 per annumKey Responsibilities: <ul><li>Drive financial management, with a focus on service charge operations.</li><li>Optimise financial processes, ensuring accuracy and compliance with audit and legal requirements.</li><li>Provide financial support and insights&nbsp;to service charge teams, facilitating data-driven decision-making.</li><li>Develop and implement financial models&nbsp;to support strategic business decisions.</li><li>Manage large and complex financial data sets&nbsp;in Excel and in-house systems.</li><li>Collaborate with internal teams and external stakeholders&nbsp;to improve service charge transparency and accuracy.</li></ul> What We’re Looking For: <ul><li>CCAB recognised accounting qualification (or actively working towards one).</li><li>Experience in finance business partnering, particularly in housing or property services.</li><li>Strong analytical skills, with the ability to interpret and present financial data.</li><li>Proficiency in Excel and Power BI; knowledge of D365 is desirable.</li><li>Excellent communication and stakeholder management skills.</li><li>Understanding of service charge activities and legislation is an advantage.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Finance Business Partner

We have an urgent need for a 2 x&nbsp;Neighbourhood Housing Leads&nbsp;(based/commutable to East London (Newham) reporting to office 1-2&nbsp;day per week based in Stratford otherwise hybrid/on patch paying £19.29 ph PAYE / c. £25.33 ph Umbrella rate working 35 hours per week.** You are encouraged to apply asap for consideration as the closing date for this role is Thursday 20th March 2025 – 17:00, the client reserves the right to close this role early if they receive enough submissions **Purpose:<ul><li>To deliver a responsive, efficient, agile, high quality and customer focused housing management&nbsp;service to residents.</li><li>To build meaningful and trusting relationships with residents on patch.</li><li>To own the primary relationship with residents living on patch and act as the voice of residents.</li><li>To deliver reliable, repeatable, and consistent services in line with policies and standard operating&nbsp;procedures.</li><li>To seek out resident views and to listen and act.</li><li>To represent and champion residents.</li><li>To act as the advocate for residents in getting things resolved at pace and quality.</li><li>To co-ordinate issues on behalf of residents</li></ul>Key Responsibilities / Deliverables:<ul><li>Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction.</li><li>Be the key point of contact for residents and be the ‘voice of the resident’ across the organisation.</li><li>Represent the company at all activity relating to patch, examples being, resident forums, committees,</li><li>residents &amp; associations.</li><li>Support the comany&nbsp;and residents with any business continuity issues or incidents.</li><li>Communicate with residents in a timely manner, to a good standard and in a range of ways&nbsp;demonstrating empathy and care.</li><li>Provide information and advice on all queries in relation to tenancy or property matters, taking&nbsp;advice and seeking information from relevant specialist teams as required.</li><li>Know the itemised service charge information relating to patch and provide general information to&nbsp;residents about service charges, whilst also ensuring that charges are reasonable.</li><li>Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social&nbsp;Behaviour) service where appropriate.</li><li>Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping,</li><li>parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc.</li><li>Make referrals for residents to receive additional support internally and externally where relevant.</li><li>Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to&nbsp;ensure they are well maintained and comply with all regulations or inspection regimes.</li><li>Complete necessary referrals for court action, work with in-house and external legal services to&nbsp;complete court papers and attend court as required.</li><li>Identify, report, mitigate and escalate risks on patch.</li><li>Complete Fire Risk Actions and other compliance related activity within relevant timescales.</li><li>Assist in the resolution of MP/Cllr enquiries and informal and formal complaints.</li><li>Co-create new services in collaboration with residents and engage with residents to provide clarity&nbsp;about the standards of service they should expect</li><li>Work closely with specialist teams in the Housing Management division.</li><li>Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services.</li><li>Liaise with other teams to provide prompt responses to resident complaints or investigations.</li><li>Liaise with the wider business regarding key risks identified on patch.</li><li>Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the&nbsp;residents&nbsp;behalf to smooth the process. </li><li>Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI’s that are performing below target.</li></ul>Essential skill &amp; knowledge<ul><li>Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold&nbsp;management, tenancy fraud and anti-social behaviour including but not limited to dealing with&nbsp;domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding.</li><li>Property management - facilities management, communal inspections and service charges including&nbsp;relevant Housing and Immigration Law and Welfare Reform.</li><li>Experience of working with tenants and/or leaseholders</li><li>Risk Management.</li><li>Compliance in terms of tenancy management and property management.</li><li>Exceptional customer service.</li><li>Ability to quickly simplify and disseminate complex information.</li><li>The confidence and determination to do the right thing by residents and challenge the norm.</li><li>Operational knowledge of the regulatory environment for housing associations.</li><li>Awareness of budget management and value for money.</li><li>A natural curiosity and persistence around getting answers and clarity.</li><li>Able to communicate effectively with a variety of audiences.</li><li>A problem solver.</li><li>Demonstrates empathy and care when interacting with others.</li><li>A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.</li></ul>If you are interested in this role and for more information please apply today

Neighbourhood Housing Lead (East London)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.We are now seeking a highly motivated and experienced Business Finance Manager to oversee and optimise income starting with service charges within the social housing portfolio. The successful candidate will lead a team of six staff members, ensuring efficient and effective management of service charges while striving to enhance value for our residents.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £62,251 - £69,186Key Responsibilities: <ul><li>Oversee service charge calculations, allocations, and collections, ensuring accuracy and compliance.</li><li>Perform reconciliations, including data collection, investigation, and reporting.</li><li>Identify cost-saving strategies while maintaining service standards.</li><li>Lead and mentor a team of six, fostering collaboration.</li><li>Work with stakeholders to ensure transparency in service charge management.</li><li>Develop budgets, provide forecasts, and prepare financial reports.</li><li>Ensure compliance with legislation and regulatory requirements.</li><li>Improve processes using technology and best practices.</li><li>Manage large, complex data sets in Excel and in-house systems.</li><li>Train and support the team in service charge management</li></ul> What We’re Looking For: <ul><li>Education: Degree or Masters in Finance / Economics or a related field. A relevant professional qualification (e.g. Accountant / Surveyor etc) is desirable</li><li>Extensive experience in project management / continuous improvement or service charge management in social housing.</li><li>Significant experience of working compliantly with both fixed and variable service charge regimes, directly and through business partnering.</li><li>Significant experience of reading and understanding tenancy agreements, leases, deeds of transfer etc.</li><li>Track record of success in a management role; meeting challenging objectives and delivering business performance that exceeds expectations and targets.</li><li>Track record of excellent service improvement achievements in a complex service delivery environment.</li><li>Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders</li><li>Experience influencing operational activities at both tactical and strategic levels across all areas of the business</li><li>Experience manipulating large and complex data sets across multiple systems and analysing complex data to provide data driven proposals</li><li>Proficiency in Excel and Power BI, knowledge of D365 preferred</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Business Finance Manager (Compliance)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Business Finance Manager (Commercial Reporting). As the Business Finance Manager for reporting within Income optimisation, you will be a key liaison between the Finance team and the Operational teams. Your role will involve developing financial strategies that support the holistic management of our properties.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £62,251 - £69,186Key Responsibilities: <ul><li>Ensure a reliable, customer-focused management information service.</li><li>Support the Head of Income Optimisation with financial processes, modeling, and reporting.</li><li>Influence financial and strategic decisions through effective communication.</li><li>Optimise financial performance in estate management and commercial tenures.</li><li>Advise department heads and stakeholders with tailored financial insights.</li><li>Oversee financial planning and reporting with accuracy and timeliness.</li><li>Use data analytics to drive informed decision-making.</li><li>Build strong relationships with internal teams and external partners.</li><li>Adapt reporting processes to evolving needs.</li><li>Improve service charge management using technology and best practices.</li><li>Maintain and manage large data sets in Excel and internal systems.</li><li>Train and support team members in service charge management.</li></ul> What We’re Looking For: <ul><li>Degree/Master’s in Finance, Economics, or a related field (professional accountant qualification desirable).</li><li>Extensive experience in reporting and planning within large organizations.</li><li>Proven management success, exceeding performance targets.</li><li>Strong communication and stakeholder engagement skills.</li><li>Ability to influence tactical and strategic operations.</li><li>Awareness of service charge activities and legislation (preferred).</li><li>Expertise in handling and analyzing complex data sets.</li><li>Proficiency in Excel, Power BI; knowledge of D365 preferred.</li><li>Commitment to ethical principles, including integrity and confidentiality.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Business Finance Manager (Commercial Reporting)

About Us: At Hightown, we are committed to ensuring the highest standards of health and safety for our corporate, landlord, customer, and employee environments. We believe in proactive risk management and continuous improvement to create a safe and compliant workplace. If you are a strategic thinker with a passion for health and safety, we want you to join our Senior Leadership Team!Job Description: As the Head of Health and Safety, you will be Hightown's Competent Person and strategic lead on all aspects of health and safety. You will ensure legislative compliance and promote risk mitigation across all areas of the business. This role requires effective management and innovative solutions, strong collaboration with key stakeholders, and influencing the strategic direction of the service based on operational and legislative environments.Key Responsibilities:<ul><li>Act as Hightown's subject matter expert, providing guidance and support on technical, legal, and other health and safety issues.</li><li>Develop, review, and implement health and safety policies, procedures, and guidance.</li><li>Ensure compliance with health and safety legislation through agreed solutions.</li><li>Inspire colleagues to embed a proactive approach to health and safety across the Association.</li><li>Monitor and report on health and safety performance, identifying areas of concern and opportunities for improvement.</li><li>Advise the Executive team and Board on legislative requirements and accountabilities, providing assurance on the effectiveness of health and safety systems.</li><li>Collaborate with the Head of Asset Management and Sustainability to oversee asset compliance data and prepare reports.</li><li>Work with the Head of Care and Supported Housing Services to ensure health and safety within Hightown's services.</li><li>Develop and implement Business Continuity Plans and emergency response procedures.</li><li>Provide oversight and guidance to colleagues to ensure safety remains a priority.</li><li>Set budgets and manage expenditure in line with specific budgets.</li><li>Manage and motivate a team, ensuring high standards across all areas of operation.</li><li>Chair Hightown's Health and Safety Consultation Committee, leading on the development and implementation of action plans.</li><li>Horizon scan for new health and safety legislation, analysing its impact on Hightown's operations and corporate risk.</li></ul>Requirements:<ul><li>Proven experience in a senior health and safety role.</li><li>A recognised Health and Safety qualification</li><li>Strong knowledge of health and safety legislation and best practices.</li><li>Excellent leadership and management skills.</li><li>Ability to influence and collaborate with key stakeholders.</li><li>Strong analytical and problem-solving skills.</li><li>Effective communication and interpersonal skills.</li><li>Full UK driving licence and access to a vehicle</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A supportive and inclusive work environment.</li><li>The chance to make a real impact on the safety and well-being of our community.</li><li>33 days annual leave including Bank Holidays</li><li>Monthly attendance bonus</li><li>Life Assurance</li><li>Free access to on-site gym</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.No Agencies PleaseHightown is an Equal Opportunities Employer

12 Housing / Neighbourhood management Jobs