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Your typical day could start with responding to resident enquiries both via phone and email.&nbsp;Then you might be analysing costs to ensure service charge bills are accurate, before heading across to meet with a neighbourhood, property service or estate service teams to ensure that service charges are reflective of the service we are providing. As a&nbsp;Service Charge Advisor&nbsp;you’ll be the ‘face of Peabody’ and no one day is the same.&nbsp;You’ll be at the heart of your Service Charge team, playing a crucial role supporting our residents and ensuring they have the correct and relevant information regarding their service charges.&nbsp;With a particular focus on ensuring charges are transparent and reasonable, you’ll actively work with residents in the management of their service charges developing and improving Peabody’s service to them and ensuring we take full account of residents’ views and concerns. &nbsp; You’re a people person who likes to get things done.&nbsp;You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You’ll need to be in the office for two days per week and the remaining time you’ll be able to work remotely. &nbsp;Your role covers all aspects of Service Charge calculation and enquiry management– everything from analysis of costs, evidence gathering and complaint resolution.&nbsp;If you’re creative in your problem-solving, energised by supporting your customers and, like us, committed to doing the right thing, we want to hear from you. To be successful in this role, you’re:<ul><li>committed to first class customer service</li><li>resilient with a positive, flexible, compassionate and can-do approach</li><li>experienced managing the reconciliation and budgeting process</li><li>experienced in&nbsp;accounting processes relating to service charges&nbsp;along with service charge legislation and best practice understanding</li><li>qualified – ideally with a CIH or IRPM certification (desirable)</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays &nbsp;</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Closing date: 19th August 2025.Early applications are encouraged as we reserve the right to close the advertisement earlier than stated.You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Peabody

Service Charge Advisor

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You'll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative.What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 7th September 23:59Interview date: 25th September&nbsp;<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/319864/documents/761222" target="_blank">Housing Policy Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

Home-based with some attendance at staff meetings and eventsWith increasing numbers of residents requesting our support to investigate and help resolve their complaints, we’re substantially adding to our team of Investigators.The Investigator role sits within the Dispute Resolution function which is responsible for conducting fair, impartial and independent investigations into complaints brought to the Ombudsman by residents.Using attention to detail, logical and inquisitorial thinking, Investigators assess landlord responses to complaints against policy, procedure, legislation and any relevant good practice and make decisions about the landlord’s handling of the substantive issue of complaint and its complaint handling.&nbsp;With clear, concise and plain language skills Investigators communicate the outcome of decisions, orders and recommendations to all involved parties within an appropriate timescale, ensuring that work is of a high quality and meets our casework standards.Working independently and using your own initiative,&nbsp;you will use your investigative skills and excellent customer care skills to investigate housing complaints within the jurisdiction of the Housing Ombudsman.&nbsp; You will define the outstanding issues of complaint and write clear and concise investigation reports. A proportion of our residents are vulnerable and you will be responsible for guiding them through the process.On completion of the investigation, you will use guidance and insight to make appropriate recommendations that put things right for the resident where there has been a failure. You will also use your insights and experience to make creative but reasonable recommendations to influence the future of the landlord’s complaint handling where improvements are identified. In addition, Investigators are responsible for sharing knowledge and insight gathered from their caseload to ensure that best practice and areas for improvement are identified and addressed.For this key remit, you must offer:<ol><li>proven experience of completing independent investigations, independently and at pace, and producing balanced decisions and final reports for customers / stakeholders; and</li><li>proven experience of working in the social housing sector, a regulator or an ombudsman.</li></ol>You’ll also need excellent communication skills, including the proven ability to actively listen to customers, including those that are vulnerable.Housing law knowledge will be an asset, though it is your ability to reach fair findings within a high volume, fast-paced and target driven environment that is essential.In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.&nbsp;Roles available on a full-time or a part-time (17.5 hours per week) basis.It’s an exciting time to join us and to contribute your skills to improving residents’ lives and landlords’ services.For further details, please click apply and download the information pack.&nbsp;CLOSING DATE: 23.59 on Sunday 10th August 2025.We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Investigators

The vacancyLocation:&nbsp;Flexible: Tewkesbury (GL20 8ND), Wolverhampton, Lichfield,&nbsp;Chipping Sodbury or Norwich Salary:&nbsp;Circa £150,000 per annum depending on experience Additional Information:&nbsp;Car Allowance Closing Date:&nbsp;Sunday 10 August 2025&nbsp;(We reserve the right to close this vacancy early, due to volume applications).At Bromford Flagship we create communities where people can put down roots, feel secure, and thrive. With over 80,000 homes across east, central and southwest England, we’re one of the UK’s leading housing providers – and we’re just getting started.&nbsp; Our ambition is bold: to deliver 2,000 new homes each year for the next 30 years. &nbsp;We’re now looking for a&nbsp;Group Director of Customer Experience&nbsp;– a strategic, visionary leader who can shape and deliver a seamless, personalised and engaging customer journey across all channels.About the RoleThis is a pivotal leadership role where you’ll define and lead the customer experience strategy across the group. You’ll oversee a cross-functional team covering contact hubs, customer engagement, and complaints, ensuring every interaction reflects our values and commitment to exceptional service.You’ll champion digital transformation, embed a customer-obsessed culture, and ensure our services are shaped by insight, innovation, and the voice of the customer.What You’ll Be Doing<ul><li>Leading the development and execution of a group-wide customer experience strategy</li><li>Spearheading digital innovation and automation to streamline services</li><li>Overseeing a scalable omni-channel contact model across all platforms</li><li>Mapping and optimising the end-to-end customer journey</li><li>Using customer insight and feedback to drive continuous improvement</li><li>Leading and inspiring a high-performing team across multiple locations</li><li>Advising senior leaders and the Board on trends, risks, and opportunities</li><li>Ensuring governance, compliance, and financial accountability in your area</li><li>Championing diversity, inclusion, and customer involvement in service design</li></ul>What We’re Looking For<ul><li>Proven senior leadership experience in customer experience or related fields</li><li>Strong background in digital transformation, service design, and innovation</li><li>Demonstrated success in improving customer satisfaction and engagement</li><li>Experience leading large-scale change and managing complex operations</li><li>Excellent strategic thinking, stakeholder engagement and influencing skills</li><li>Commercial acumen and experience managing large budgets</li><li>Passion for customer service and a deep understanding of customer needs</li></ul>Qualifications<ul><li>Degree-level education or equivalent experience (MBA desirable)</li><li>Formal customer experience qualification or equivalent expertise</li><li>Housing or related professional qualification (or willingness to work towards one).</li></ul>This is a full-time, hybrid role, giving you the opportunity to work flexibly from home and our offices.&nbsp; Our main offices are Lichfield, Wolverhampton, Tewkesbury,&nbsp;Chipping Sodbury, and Norwich.&nbsp; You can be based at any of these locations but regular travel across the whole of our operating geography will be required.A full driving licence and a basic DBS with consumer check will be required.Why Join Us?We’re building a future where everyone has a safe, affordable place to call home. Joining us means being part of something bigger – a purpose-driven organisation where work matters, your voice is heard, and your development is a priority.We strongly recommend reviewing the full job description attached to gain a deeper understanding of the role, responsibilities, and the impact you can make at Bromford Flagship.The selection process will include two assessment stages, likely to take place in late August and early September.&nbsp; Further details will be shared with shortlisted candidates.Ready to make a difference? Apply now and help shape the future of customer experience at Bromford Flagship.Closing Date: Sunday 10 August 2025.About usWe’re part of one of the biggest housing associations in the country, <a href="https://www.bromford-flagship.co.uk/" target="_blank">Bromford Flagship</a>. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.But we’re only just getting started.Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (<a href="https://www.bromford.co.uk/careers/working-for-bromford/" target="_blank">https://www.bromford.co.uk/careers/working-for-bromford/</a>).We’re a place for people determined to make a difference.Bromford. A place to make your own.Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Group Director of Customer Experience

About us The Chartered Institute of Housing (CIH) is the professional body supporting housing professionals to create a future in which everyone has a place to call home.About you&nbsp;We’re seeking a dynamic and experienced Events Manager to lead the successful delivery of CIH’s UK-wide and ROI events programme. This role is key to driving strategic member engagement and income generation through an impactful and well-executed calendar of conferences, awards, and webinars.&nbsp;Reporting to senior management and working collaboratively across departments including business development (responsible for event income from sponsors/exhibitors), policy, marketing, and membership you will establish and embed robust processes and project management approaches to ensure consistent, high-quality event delivery. You’ll lead a remote team of content and operations specialists, champion cross-functional and department collaboration, and oversee all operational event logistics from planning through to post-event evaluation.As Events Manager, you’ll be responsible for developing attractive event programmes that provide actionable insights to our members and customers, delivering events on budget while exceeding expectations. You will manage event financials, lead risk and compliance efforts, and use data and feedback to continuously improve and innovate our events offer.This role offers a fantastic opportunity to shape CIH’s position as a leading voice in the housing sector through a strategic, cohesive, and financially viable events programme.How to applyFor an informal chat about this role, please contact Colette Norman via email –&nbsp;<a href="mailto:colette.norman@cih.org" target="_blank">colette.norman@cih.org</a>.For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications: Wednesday 13 August 2025Interviews due to take place: virtual first stage interviews - Thursday 21st August and Friday 22nd August 2025.Face-to-face second stage interviews – Wednesday 27th August 2025.&nbsp;Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Events Manager

At Peabody, we believe thriving communities and places are built by leaders who think and act differently. We are looking for someone that is curious, pragmatic, and unafraid to set new standards. As our new Place Manager for Southmere, in Thamesmead, you’ll play a crucial role in one of our most exciting regeneration schemes, helping to evolve how we deliver services, manage our homes, and shape a vibrant, safe, and inclusive neighbourhood that residents love and take pride in.This is more than a traditional housing management position. We’re looking for someone who leads with vision, takes ownership, and empowers those around them. Someone who can inspire a multidisciplinary team, think strategically, and work hands-on to ensure that residents feel truly proud of where they live. You’ll bring together tenancy and property management, building safety, estate services, and community engagement under one clear vision…a vision that you will support Peabody to mould.You will have the freedom to design and deliver services in new ways, while championing innovation and continuous improvement. We want you to be a driving force for change, using data and resident feedback to learn what’s working and what needs to evolve. You’ll play a vital role in representing the voices of all residents and ensuring services are responsive, inclusive, and truly people centred. To be successful in this role, you’ll be required to work in Southmere daily.This is your opportunity to be a true trailblazer, to set new benchmarks for placemaking initiatives, and to leave a lasting legacy that showcases Peabody’s aspirations for creating sustainable homes and places. You’ll join a supportive, forward-thinking organisation that values your growth, creativity, and empowers you to lead in your own way.To succeed, you’ll need strong leadership experience in housing, property, or estate management, and a proven ability to guide and motivate diverse teams. You’ll need to be passionate about customer service and committed to delivering real, tangible outcomes for residents. We’re looking for someone self-motivated and resilient, who embraces challenges with energy and creativity, and who thrives on learning and sharing new ideas to help us continually improve.This role will require a Basic DBS check.Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays &nbsp;</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Closing date: 13th August 2025.Interviews will be taking place in person on 22nd August.&nbsp;You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Place Manager – Neighbourhoods

A place to create moments that matter&nbsp;Location: Ballard Court, Camberley, OnsiteSalary:&nbsp;£31,947 per annum including regional uplift.&nbsp;Permanent, 35 hours per week, Monday – Friday 9am-5pm.&nbsp;Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.&nbsp;&nbsp;It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.&nbsp;&nbsp;&nbsp;For a career that means more and makes a meaningful impact on society, this is the place to be.&nbsp;&nbsp;The roleAt a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes&nbsp;everyone deserves a place to call home - and is committed to making that a reality.As a&nbsp;Specialist Housing Partner (Scheme Manager), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.What You’ll Do:<ul><li>Be a visible, supportive presence in our schemes, building strong relationships with residents.</li><li>Work closely with lettings teams to ensure smooth move-ins and positive first impressions.</li><li>Encourage community engagement and help residents live independently for as long as possible.</li><li>Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.</li><li>Collaborate with internal teams and external partners to deliver joined-up support.</li></ul>Why This Role Matters:You won’t just be managing housing - you’ll be&nbsp;creating safe, supportive environments&nbsp;where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.To view/download the Specialist Housing Partner (Scheme Manager) job description please click <a href="https://www.accentgroup.org/media/sytm1hfb/specialist-housing-partner.pdf" target="_blank">here</a>.SalaryThe Specialist Housing Partner&nbsp;(Scheme Manager) salary is&nbsp;£29,580 per annum&nbsp;for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.Plus a regional uplift of £2,367 per annum.About you&nbsp;&nbsp;<ul><li>Experience delivering housing management services within a specialist or generic housing context.</li><li>CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience</li><li>Strong understanding of anti-social behaviour management and rental income collection processes.</li><li>Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.</li><li>Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.</li><li>Knowledge of safeguarding practices within a housing context.</li><li>Regular business travel will be necessary to other Accent sites and off-site meetings as required.</li></ul>Successful candidates will under go a DBS check.InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.&nbsp;Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Specialist Housing Partner (Scheme Manager)

London Borough of Hammersmith &amp; Fulham Salary: £92,775 - £108,258 Closing date: Monday 25 August, 23:59Shape the future of private housing in one of London’s most ambitious boroughs.Hammersmith &amp; Fulham is a borough of ambition, innovation, and inclusion. With the private rented sector now the largest form of housing in the borough, surpassing both homeownership and social housing, we are committed to ensuring that all residents, regardless of tenure, have access to safe, sustainable, and affordable homes.We are now seeking a dynamic and visionary Assistant Director, Housing Standards to lead our work in transforming the private rented sector and driving up housing standards across the borough.This is a strategic leadership role at the heart of our housing and regulatory services. You will be responsible for improving housing standards across all tenures, including council-owned homes, housing association properties, and the private rented sector, ensuring that every resident lives in a home that is safe, well-maintained, and fit for purpose.As the Council’s lead adviser on housing standards, you will lead the delivery of our new Private Rented Sector Policy. Focused on working collaboratively with residents and landlords, raising standards of quality, maintenance, and safety, driving robust and effective enforcement, building a more inclusive and accessible PRS and oversee licensing, regulation, and enforcement functions.You will work across departments in a matrix structure to influence and enable delivery and represent the borough at sub-regional, regional, and national levels, shaping housing policy and best practice.We’re looking for a strategic, experienced, and passionate leader who can inspire and lead high-performing teams in a complex, fast-paced environment. You will navigate political and stakeholder landscapes with confidence and credibility and drive service improvement and innovation with residents at the heart of delivery.Championing high standards and regulatory excellence across all housing tenures, &nbsp;bringing deep knowledge of housing regulation, enforcement, and policy, and a proven track record of delivering impactful change in housing or related services.For more information on this fantastic opportunity, please visit <a href="http://www.faerfield.co.uk/lbhf" target="_blank">www.faerfield.co.uk/lbhf</a>. To speak to one of our retained consultants, please contact Sean Anderson (<a href="mailto:sanderson@faerfield.co.uk" target="_blank">sanderson@faerfield.co.uk</a>) or Dawn Faulkner (<a href="mailto:dfaulkner@faerfield.co.uk" target="_blank">dfaulkner@faerfield.co.uk</a>) or call 0121 312 3755.

Assistant Director Housing Standards

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp;About you&nbsp;We’re looking for a highly organised and enthusiastic events co-ordinator to join CIH’s events team and play a key role in delivering high quality events across the UK. You’ll be someone who thrives in a fast-paced environment, can manage multiple tasks with confidence and have a keen eye for detail. If you’re a natural problem solver with a ‘can-do’ attitude and a passion for delivering exceptional experiences, we want to hear from you.&nbsp;In this role, you’ll be part of an operations team responsible for the smooth running of our conferences, virtual events and awards ceremonies. You’ll take the lead on event admin, supporting marketing campaigns and liaising with internal teams to ensure everything runs on time and to budget. &nbsp;With strong communication skills and a solution-focused mindset, you’ll collaborate with suppliers, delegates and partners to build and maintain relationships.&nbsp;You must be willing to travel and support events onsite across the UK when required.&nbsp;How to applyFor an informal chat about this role, please contact Alissia Brown, customer experience manager, <a href="mailto:Alissia.brown@cih.org" target="_blank">Alissia.brown@cih.org</a>. &nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications: Sunday 10 August 2025Interviews due to take place: Tuesday 19 and Wednesday 20 August 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Events coordinator x2

£44,711 - £50,788Fixed Term Contract (6 months)Your New OrganisationSouthend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.Your new roleSouthend on Sea City Council is seeking a senior reviews and monitoring officer to join the housing solution team on fulltime and fixed term contract basis (6 months).&nbsp;As a senior reviews and monitoring officer, you will be responsible for carrying out reviews and investigations on homelessness and general needs housing decisions and deal with all customer complaints and queries. You will carry out detailed, objective and factual reviews and investigations on all appeals on homeless and housing decisions in line with legislation under Housing Act 1996, part 6 and 7 as amended and extended by the Homelessness Act 2002 and the Homelessness Reduction Act 2017. You must be able to interpret complex legislation, not only restricted to the Housing Act, but including the Asylum and Immigration Act and welfare rights law in the investigation and application of appeals and reviews.You will liaise with Solicitors and other legal experts where necessary in the preparation and presentation of witness statements in the case of a judicial review. You will advise and support the Housing Solutions Team Manager and other staff on case law changes affecting housing functions and highlight good and bad practice within the department to ensure a continuous commitment to service improvement.Although this role is hybrid, it will be predominantly remote working (max 1 day in the office).&nbsp;What you'll need to succeedTo be successful in this role, you must have working knowledge of&nbsp;parts 6 &amp; 7&nbsp;of the&nbsp;Housing Act 1996, as amended by the&nbsp;Homelessness Act 2002&nbsp;and the&nbsp;Homelessness Reduction Act 2017. You must have strong knowledge of caselaw, Acts, statutory amendments and guidance relating to homelessness and private sector accommodation. Knowledge of Landlord and Tenant legislation and private sector housing issues is also essential for this role.To be considered for this role, you must be educated to certificate Level with Chartered Institute of Housing or other appropriate management qualification&nbsp;and hold a legal certificate/qualification.Member of the Chartered Institute of Housing is highly desirable but not essential.What you'll get in returnWhen joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.What you need to do nowIf you are interested in this role, please click the link below to forward an up-to-date copy of your CV.Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.&nbsp;Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

Senior Reviews and Monitoring Officer

Competitive Salary&nbsp;London, &nbsp;N1 9QZYou’re an experienced leader in property and repairs services who will be the face of the repairs team in your region.&nbsp;We’re looking for customer focused individual who understands the importance of resident engagement and communication and drives this message throughout their team.&nbsp;You will be a key contributor to the development and implementation of our new Repair Strategy and lead the integration and transformation of your services.As our Regional Head of Property Services, you’ll be the lead voice and face of our repairs and maintenance operations in the Northeast London region.&nbsp;You’ll bring stability and strategic direction to a large and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property services.&nbsp;You’ll also help shape the future of our Repairs Strategy, embedding a culture of accountability, integration and resident-focused delivery.You’ll work closely with senior leaders, contractors, frontline teams and, most importantly, our residents, creating a service that’s consistent, high-quality and built on trust.&nbsp;A key part of our 3-year strategy is to improve resident engagement and communication – this will be through resident surgeries during the day and after working hours. You’ll create a joined-up culture with our housing and operations teams where everyone is working towards the same goal.In this role, you’ll be the go-to lead for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity and care.&nbsp;You’ll set the tone as a visible, accountable and inspiring leader for a multi-functional team and own performance and drive improvement from KPIs and compliance to satisfaction and service quality.&nbsp;You’ll be required to meet with your team and contractors each Monday in the regional office at Kings Cross along with 1-2 days working from an office location.You’ll build strong partnerships across internal teams and external suppliers, ensuring every part of the service works in sync and use data, feedback and insight from regular Works in Progress meetings with contractors and regular solicitors’ meetings to continually review the case load of your region to resolve any blockages to allow a speedy resolution for our residents.You’ll lead contract management, drive value for money, and ensure all work meets regulatory, legal and safety standards.To be successful in this role, you’ll:<ul><li>Be a strong leader with experience in property services, disrepair or repairs operations within a social housing or similar environment.</li><li>Have a good understanding of data and how to use this to drive performance within a team</li><li>Have experience of managing disrepair and major works, void works and delivery</li><li>Have a track record of managing large, cross-functional teams, and getting results that matter</li><li>Possess excellent knowledge of building pathology, and specific experience of building maintenance, contract management and health &amp; safety legislation.</li><li>Be confident in leading through complexity and crisis, with a calm, solutions-focused approach.</li><li>Passion for equity, inclusion and making services work for everyone.</li></ul>At Peabody, we’re all about making a difference to our community and helping people flourish.Here’s what you’ll get when you join us:<ul><li>Flexible and hybrid working</li><li>30 days' annual leave, plus bank holidays</li><li>Up to 10% pension contribution, matched 1:1</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including options for healthcare, dental care, and more</li></ul>Ready to apply?Click ‘Apply’ to send us your CV and tell us why you’re the right fit for this role.<ul><li>Advert Closing Date:&nbsp;20th July</li><li>Interviews:&nbsp;Stage one interviews will take place in person on 24th July. Stage two interviews, including a presentation, will take place in person on 7th August.</li></ul>As an employer, Peabody does not provide sponsorship as a licenced UK employer.

11 Housing / Neighbourhood management Jobs