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<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAfxBMvUrDFPEYQs5Os19T9MVhxMC785e9bqRWGLXaJNefGhibs2SdtHVf8Xl72YUT" target="_blank">Housing Income Manager Role Profile.pdf</a>&nbsp;(Role Profile - please note that for advertising purposes the role is known as Housing Income Manager but within the business the role is known as Customer Account Manager)&nbsp;&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:&nbsp; Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…&nbsp;Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Income Management Team at L&amp;Q:&nbsp;This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver, who is committed to driving results and have&nbsp; analytical mindset then this is the role for you.&nbsp;&nbsp;As a Housing Income Manager, you’ll lead a team of 5–10 income professionals managing a portfolio of up to 20,000 customer accounts and arrears worth more than £8million.&nbsp;You will take a proactive approach to enhancing performance along with an innovative mindset to drive continuous improvement and introduce more effective ways of working.&nbsp;&nbsp;As the Housing Income Manager you will take full responsibility for effective and proactive management of all tenancies within your Team, prioritising Highest Top Debt Arrears accounts on your team, working collaboratively with different business areas to ensure to drive the progression of the case through to resolution.&nbsp;If this sounds like you, we would love for you to apply!&nbsp;Your impact in the role:&nbsp;<ul><li>Lead and develop a high-performing income recovery team </li><li>Oversee arrears from early intervention to enforcement </li><li>Build strong partnerships with internal and external stakeholders </li><li>Use data to drive decisions and improve outcomes </li><li>Shape the future of income services through transformation and innovation&nbsp;</li></ul>What you'll bring:&nbsp;<ul><li>Strong leadership and housing income recovery expertise </li><li>Knowledge of Housing Law, Welfare Reform, and legal processes </li><li>Analytical mindset and excellent communication skills </li><li>Confidence to lead through challenges and drive results&nbsp;</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>&nbsp; &nbsp;About L&amp;Q:&nbsp;We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. &nbsp;250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.&nbsp; &nbsp;&nbsp;At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. &nbsp;&nbsp;L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.&nbsp;&nbsp;At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. &nbsp;&nbsp;Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ&nbsp;

Housing Income Manager

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is to support housing professionals to create a future where everyone has a place to call home.We’re looking for a new National Director for Scotland to join us at a pivotal time for housing. If you’re passionate about leading change, influencing policy, and representing the housing profession at the highest levels, this is your opportunity to make a real impact.In this senior role, you will:<ul><li>Be a visible leader and ambassador for CIH and the housing profession across Scotland.</li><li>Represent CIH with government, the media, housing providers, and other stakeholders.</li><li>Lead the development and delivery of CIH Scotland’s operational plan and budget, covering policy, external affairs, membership growth, education, and events.</li><li>Work closely with the CIH Scotland Board and Housing Education Group, ensuring member insight shapes our work.</li><li>Oversee flagship Scottish events, including the Housing Festival and Housing Awards.</li><li>Manage and develop the Scotland team, fostering collaboration, innovation, and continuous improvement.</li><li>Play an active role in CIH’s UK-wide leadership, contributing to corporate projects and cross-nation work.</li></ul>About youYou’ll bring a strong understanding of housing policy and practice in Scotland, excellent communication and relationship-building skills, and the credibility to influence at senior levels. You’ll have experience of managing people and budgets, and you’ll be motivated by the chance to lead a high-profile team and strengthen CIH’s voice in Scotland.If you’re an inspiring leader with a passion for housing, a collaborative mindset, and the drive to make a difference, we want to hear from you.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact:<ul><li>Rachael Williamson, Director of Policy, Communications and External Affairs, at <a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a> (line manager)</li><li>Or Callum Chomczuk, Current postholder at <a href="mailto:Callum.Chomczuk@cih.org" target="_blank">Callum.Chomczuk@cih.or</a>g</li></ul>For details of how to apply please visit our <a href="https://www.cih.org/" target="_blank">Careers &amp; Vacancies page</a>.Closing date: Midday on 3 November&nbsp; First round interviews: 10 November (via Teams) Second round interviews: 13/14 November (in person)

Chartered Institute of Housing

National Director, Scotland

<h2>About the job</h2>Connect with what you’ll doIn the role you’ll:<ul><li>Lead the housing team on delivering strong case management, using insight into cases to ensure high quality of responses, signposting and ensuring that cases are managed in line with expectations</li><li>Lead on the delivery of tenancy management and anti-social behaviour services to ensure we take a proactive and proportionate approach to resolve issues in line with legislation and HOS guidance.</li><li>Co-ordination of the business response to unacceptable behaviour from customers to colleagues and ensure compliance in line with our policy.</li><li>To be responsible for authorizing expenditure up to delegated and ensure it is value for money</li><li>Represent RHP at multi-agency meetings, supporting the assessment of customers</li><li>Collaborate with external agencies across all boroughs, ensuring customers have equal and consistent access to services</li><li>Ensure that risks are mitigated and that the team remains compliant with all relevant legislation.</li><li>Lead on to ensure that housing related complaints are managed to high quality and in line with our policies and current regulation, supporting responses to Councillors, MP and other stakeholders.</li><li>Regularly review and implement effective housing policies and procedures</li><li>Lead your team’s performance through regular one to ones, coaching and reviews and ensure the teams complete all mandatory training</li><li>Create an environment where there is strong employee engagement, and we remain a great place to work</li><li>Deputise for the Head of Housing Services and cover for the Customer Contact Manager.</li></ul>Connect with how you’ll do itWe’re looking for someone with experience of:<ul><li>Managing a team that delivers exceptional standards of customer service.</li><li>Housing management, managing vulnerable customers, and safeguarding adults.</li><li>Ability to travel to attend meetings (occasionally in the evenings) and carry out regular site and customer visits</li></ul>The key behaviours we expect in the role include:<ul><li>Role modelling our values: We know our stuff / We make it happen / We care</li><li>Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.</li><li>Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.</li><li>The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.</li><li>Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.</li><li>Taking pride in being organised so you can work with pace and deliver your promises on time.</li><li>Making wise decisions and solving problems without overcomplicating things</li><li>Remaining curious, always looking for ways to improve the customer experience.</li><li>Taking ownership and being tenacious to make things happen.</li><li>Being the best version of yourself in every situation, lifting your team up and showing resilience, even when it’s tough&nbsp;</li></ul>

Housing Manager

<h2>Our Vacancy</h2>Are you passionate about upskilling teams, creating impactful training programs and sharing your technical expertise? Do you thrive on building connections with individuals and inspiring others to achieve excellence?As a Horticultural Technical Lead, you’ll play a vital role in implementing strategic plans such as the Living in the Landscape strategy and the Biodiversity Action Plan, ensuring Thamesmead’s public realm and landscapes achieve exemplary standards. Acting as the bridge between strategic planning and operational delivery, you’ll provide technical expertise, deliver innovative training programs, and collaborate with various teams to meet ambitious environmental goals.Your role will be pivotal in shaping the future of Thamesmead’s landscapes, providing opportunities to lead on biodiversity, sustainability, and innovation in horticultural practices while empowering teams to grow and excel.What you’ll do<ul><li>Guiding teams on the implementation of the Estate Management Plan and biodiversity goals.</li><li>Reviewing and developing landscape management plans to meet legal, ecological, and sustainability standards.</li><li>Conducting research and data collection using GIS systems to monitor plant health, habitats, and biodiversity.</li><li>Designing and delivering comprehensive training programs to upskill current and new team members.</li><li>Collaborating with external stakeholders like London Wildlife Trust and Thames21 to maximize project outcomes.</li><li>Supporting the planning and refurbishment of hard and soft landscape areas in line with zero-carbon ambitions.</li></ul>What you’ll need<ul><li>A relevant degree in horticulture or landscape disciplines, or equivalent experience.</li><li>Knowledge of parks, water, and amenity horticulture management, with a strong understanding of sustainability practices.</li><li>Experience in conducting training needs analysis and delivering training programs.</li><li>The ability to connect with individuals, inspire teams, and foster collaboration.</li><li>Solid understanding of survey, research, and data analysis techniques for horticultural sites.</li><li>Excellent communication, organisational, and IT skills (e.g., Word, Outlook, Excel).</li><li>A driving licence and a passion for delivering high-quality environmental services.</li></ul>Professional membership in a recognised body, such as the Chartered Institute of Horticulture, is advantageous but not essential.Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What we offer<ul><li>30 days of annual holiday, plus bank holidays.</li><li>Two paid volunteering days each year.</li><li>A flexible benefits scheme, including family-friendly options and discounts.</li><li>Life assurance of 4x your salary.</li><li>Up to 10% pension contribution.</li></ul>Please read before applyingIf you have any questions about this role, please contact <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.Early applications are encouraged, as we reserve the right to close the advertisement earlier than stated depending on the number of high-quality applications received.&nbsp;Interviews will take place on Monday 10th November in person at our offices in Hailey Road, Erith, Kent, DA18 4AAYou must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship. &nbsp;

Peabody

Horticultural Technical Lead

Competitive Pay&nbsp;<h2>Our Vacancy</h2>You will set the vision and lead a high-performing team to deliver a procurement and SRM (Supplier Relationship Management) strategy that underpins our Group’s wider goals. Reporting to the Chief Financial Officer, you will be a trusted advisor to the Executive Team, shaping decisions that affect thousands of customers and communities.With increasing regulatory requirements, rising expectations on Value for Money and the need to embed social and environmental responsibility into everything we do, this role will ensure procurement is not just a back-office function but a strategic enabler of growth, resilience, and impact.This is your opportunity to shape the function and play a central role in delivering our Group’s mission.&nbsp;What You’ll Need<ul><li>A professional qualification (e.g. MCIPS) and extensive senior procurement experience.</li><li>A proven track record of delivering strategic procurement outcomes in complex, large-scale organisations (public, housing, government bodies)</li><li>Deep knowledge of procurement regulations, frameworks, and best practice.</li><li>Experience managing complex, high-value procurement projects across multiple categories.</li><li>Strong leadership skills, with the ability to influence at Board level and inspire diverse teams.</li><li>A values-led approach, with resilience, pragmatism, and the ability to balance challenge with collaboration.</li></ul>Why Join Us?&nbsp;When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.&nbsp;What We Offer&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution&nbsp;</li></ul>Please read before applying:&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licensed UK employerInterviews will be held in person at our offices in Westminster Bridge Road on 5th November (1st Stage) and 12th November (2nd Stage)&nbsp;You’ll need to be in the office for a minimum of 2 days per week.If you have any questions about this role, please email Talent Specialist, Victoria at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a> &nbsp;We may close this advert before the advertised closing date, depending on the number of quality applications received.If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CVand a short statement explaining why you’re the perfect fit for this role.&nbsp;

Group Director of Procurement & Supplier Relationship Management

Department:&nbsp;Affordable Homes Reports to:&nbsp;Service Manager – Housing Assets Team:&nbsp;Surveyors (x4), OT (x1), Adaptations Surveyor (x1), Lands Officer (x1),&nbsp;Retrofit Team (x3)About the RoleWe are seeking a dynamic and experienced&nbsp;Operations Manager – Planned Maintenance&nbsp;to&nbsp;lead the delivery of our capital investment programme and planned maintenance services. This is a pivotal role within the Housing Assets team, responsible for ensuring high-quality, customer-focused, and value-for-money services for our tenants.You will manage a multidisciplinary team of technical professionals, oversee the procurement and delivery of maintenance contracts, and ensure compliance with Decent Homes standards, health and safety regulations, and strategic housing objectives.Key Responsibilities<ul><li>Lead the delivery of the Council’s planned maintenance and capital investment programmes.</li><li>Manage and motivate a team of surveyors and specialists to deliver high-performing services.</li><li>Oversee procurement, contract management, and compliance with financial and regulatory standards.</li><li>Ensure accurate stock condition data and effective asset management planning.</li><li>Drive service improvement through performance monitoring, resident feedback, and innovation.</li><li>Represent the Council in meetings with stakeholders, residents, and external partners.</li></ul>What We’re Looking ForWe’re looking for a confident leader with:<ul><li>Full membership (or working towards) of RICS or CIOB and a relevant degree.</li><li>A strong background in contract/project management within housing or a related field.</li><li>Excellent knowledge of building technology, asset management, and housing systems.</li><li>Proven ability to manage budgets, lead teams, and deliver results under pressure.</li><li>Strong communication, negotiation, and IT skills, including use of databases and reporting tools.</li><li>A customer-focused, innovative, and flexible approach to service delivery.</li></ul>A retrofit qualification and experience working in or with local authorities would be advantageous.Other Requirements<ul><li>A full driving licence and access to a vehicle for business use.</li></ul>Why Join Us?At South Cambridgeshire District Council, we are committed to delivering excellent services and investing in our people. You’ll be part of a supportive and forward-thinking team, with opportunities to shape the future of housing services and make a real difference in our communities.South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.Closing Date: 9am 7 September 2025Interview Date: To be confirmed

Operations Manager – Planned Maintenance

We're Hiring: 3 x Surveyor – Energy and Stock ConditionJoin Our Growing TeamSouth Cambridgeshire District&nbsp;Council is expanding its Housing Assets team and we’re excited to announce&nbsp;three new opportunities&nbsp;for skilled and motivated individuals to join us as&nbsp;Surveyors – Energy and Stock Condition.These roles&nbsp;are central to improving the quality, safety, and energy efficiency of our housing stock. You’ll be part of a dynamic team delivering essential surveying services, including&nbsp;Stock Condition Surveys,&nbsp;Energy Performance Certificates (EPCs), and&nbsp;Housing Health and Safety Rating System (HHSRS)&nbsp;assessments.What You’ll Be Doing<ul><li>Conduct EPCs, HHSRS assessments, and full stock condition surveys.</li><li>Inspect void properties and diagnose repairs.</li><li>Administer repair orders and ensure high standards of delivery.</li><li>Liaise with tenants, contractors, and internal teams.</li><li>Maintain compliance with statutory regulations and council policies.</li></ul>What We’re Looking ForWe’re looking for&nbsp;three individuals&nbsp;who are:<ul><li>DEA qualified&nbsp;to SAP 10 methodology (C&amp;G6361 or equivalent), ideally accredited with Elmhurst.</li><li>Hold a&nbsp;Certificate of Competence in applying the HHSRS.</li><li>Experienced in building maintenance, energy efficiency, and housing surveys.</li><li>Skilled in using housing management systems and mobile platforms.</li><li>Strong communicators with excellent organisational and interpersonal skills.</li><li>Able to work independently and collaboratively, with a customer-focused approach.</li></ul>Desirable Qualifications and Experience<ul><li>HNC/HND in Building Studies or equivalent.</li><li>Membership of CIOB or RICS.</li><li>Experience working in housing maintenance and with tenants/leaseholders.</li><li>Knowledge of housing law and policies.</li></ul>Other Requirements<ul><li>Full UK driving licence and access to a vehicle.</li><li>Commitment to ongoing professional development.</li></ul>What We Offer<ul><li>Local Government Pension Scheme&nbsp;– secure and generous retirement benefits.</li><li>Paid mileage&nbsp;for work-related travel.</li><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative team environment.</li></ul>Why Work With Us?At South Cambridgeshire District Council, we’re committed to delivering high-quality housing services that make a real difference. You’ll be joining a forward-thinking team with a shared passion for improving homes and communities.South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.Closing Date: 9am 19 October 2025Interview Date: To be confirmed

Surveyor - Energy and Stock Condition

About Us:Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.&nbsp;At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will oversee the delivery of the Council’s affordable housing enabling programme and lead the review of the Council’s housing strategy and development functions to ensure that the authority is successful in working in partnership with registered providers and other organisations in understanding and tackling the housing challenges facing the District.&nbsp;&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To oversee the delivery of the Council’s affordable housing enabling programme, including working with Registered Providers as appropriate.</li><li>To lead on the delivery and review of housing development policy and strategy, including the Stratford-on-Avon Housing Strategy, and to assist in the preparation of other related documents e.g. South Warwickshire Local Plan. </li><li>Oversee the effective delivery and monitoring of any action plans and delivery of investment projects, including delivery of relevant actions of the Housing Strategy.</li><li>To work effectively and positively with key businesses, partners and stakeholders to deliver housing development. This will include representing the Council at key meetings and events. </li><li>To work effectively with the Council’s Housing Service to fulfil the Council’s statutory responsibilities in respect of housing and homelessness.</li><li>To assist in preparing advice and responses to policy consultation documents from other local authorities or planning bodies, government departments and other agencies. </li><li>To lead on, and contribute to, as appropriate, the preparation of any funding bids and to effectively monitor targets and report outcomes of any programs</li><li>To undertake research, both empirical or from existing sources, to assist in the formulation and or monitoring of housing policy and to measure the effectiveness of policy against identified objectives. </li><li>To liaise effectively with, and provide policy advice and information to, Elected Members, officers of the council, the public, committees, the development industry and other agencies and organisations. </li><li>To oversee the work of the Council’s Rural Enabler which is a post that sits outside of the Council but which is funded by the Council.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Degree level qualification in a housing strategy &amp; development related field, or equivalent work experience. </li><li>Experience of preparing housing strategies and&nbsp;working within a housing strategy &amp; development related field. </li><li>Able to deal with contentious and confidential matters with diplomacy and tact. </li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.&nbsp;</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>Applications will close at midnight on Wednesday 22nd October 2025Interviews will be held w/c 3rd November 2025The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy and Development Manager

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will work in partnership corporately and externally to maintain an overview and understanding of all aspects of strategic housing policy and assist with the provision of the Council’s housing policy and development team function and service, making appropriate links and recommendations across different policy areas.&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To help prepare and deliver the Council’s Housing Strategy which incorporates the Council’s Homelessness Review and Strategy, Private Sector Housing Strategy and Rough Sleeper Strategy.</li><li>As directed, to take the lead on delivering strategies, plans, policies, advice, and research that sit under and inform the Housing Strategy.</li><li>To draft and deliver other housing and housing related strategies, policies etc. as required. To provide strategic housing input to strategies, policies and plans being prepared by other people.</li><li>To keep up to date with and analyse changes to housing and housing related legislation, policy, guidance, best practice, and funding to be able to effectively assist in the preparation, review, and delivery of the Housing Strategy.</li><li>To know about common existing data sources and research, and where to find them. To understand any possible limitations of such information and how to use and interpret it. </li><li>To undertake, commission and evaluate research, information and consultation including lead&nbsp;responsibility for housing needs assessments of all types.</li><li>To develop good working relationships and partnership working corporately and with external partners and stakeholders to promote the Authority’s strategic housing objectives and facilitate evidence-based decision making and best use of resources.</li><li>Whilst the main focus of the role relates to housing strategy and policy, an understanding of how the enabling and delivery of new affordable homes fits into the wider picture is required. </li><li>To be able to disseminate verbal and written information that is tailored to different audiences. This includes presentations, briefings, and committee reports.</li><li>To complete the Local Authority Housing Statistics and other statistical returns.</li><li>To respond to relevant Freedom of Information requests, member, press inquiries, consultation documents as directed.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Chartered Membership of the Chartered Institute of Housing (CIHCM).</li><li>Practical on the job experience of strategic housing including research and data analysis.</li><li>Comprehensive knowledge of housing and housing related legislation, policy, and guidance.</li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.</li><li>Ability to communicate effectively verbally and in writing with a wide range of people both on a one to one, and group / committee basis</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy Officer

Please visit our dedicated microsite for more information:&nbsp;<a href="///C:/Users/neilf/AppData/Local/Microsoft/Olk/Attachments/ooa-eb53cac6-62f2-4495-8774-79bba988c8d0/e856a75128606c976eeb97a58b84a7b686302cf36c0897083a98692ec66646b2/www.aspenpeople.co.uk/trustha" target="_blank">www.aspenpeople.co.uk/trustha</a>Trust is one of Scotland’s leading social landlords and care providers, with over 50 years’ experience of providing high-quality, affordable homes and delivering exceptional services. We are a national organisation that is very much rooted in our communities, and we have grown from 2500 to almost 4000 homes since 2019.&nbsp;Trust specialises in providing housing and services for households of all ages – including general needs and mid-market rent– and we are one of the country’s largest providers of housing, care, and support for later living.Trust is much more than a landlord though. We are an organisation that cares, and we are here to make a positive difference to the lives of our customers and communities. We are proud of our values and people are at the heart of everything we do.&nbsp;We are now seeking to appoint an outstanding CEO. This is an exciting time to lead Trust as we come to the end of our current business strategy. The strategy has been transformational, underpinned by technology, and the next strategy – from 2026 onwards – provides an opportunity to build on these capabilities and lead Trust into a new chapter.Reporting to the Board, you will provide strategic leadership, shape and deliver our vision, and inspire a culture that reflects our values. You will strive for exceptional customer and colleague experiences, and ensure that we act responsibly and sustainably, and that we continue to achieve our purpose while also being commercially astute.The CEO will be responsible for working with the Board and Leadership Team to set and deliver our long-term strategy, strengthening our financial resilience and governance, and ensuring we thrive in an evolving and challenging environment. You will lead a high-performing senior team, driving growth, embracing digital innovation, and fostering strong external partnerships that expand our horizons and bring new ideas and perspectives.This is a pivotal leadership role that requires vision, boldness and the ability to influence at the highest level. You will bring a proven record as a senior leader in a complex, people-centred organisation, with the skills to balance social impact with financial sustainability. You will be adept at building strong relationships, guiding change and championing digital transformation, and ensuring that Trust continues to set new standards.&nbsp;We are looking for a visionary and modern leader who shares our values, and is ready to take Trust forward with confidence, integrity and ambition.For a confidential discussion about the role, please contact Nigel Fortnum or David Currie at Aspen People on 0141 212 755 or at&nbsp;<a href="mailto:enquiries@aspenpeople.co.uk" target="_blank">enquiries@aspenpeople.co.uk</a>Please visit our dedicated microsite for more information:&nbsp;<a href="///C:/Users/neilf/AppData/Local/Microsoft/Olk/Attachments/ooa-eb53cac6-62f2-4495-8774-79bba988c8d0/e856a75128606c976eeb97a58b84a7b686302cf36c0897083a98692ec66646b2/www.aspenpeople.co.uk/trustha" target="_blank">www.aspenpeople.co.uk/trustha</a>

&nbsp;<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAIkbV/g68z/JAZ1M5kmEtDEuyFDuQIfFLEUJNIJmPsrJtWX9/p56jKT7FICrVOnZy" target="_blank">Senior Housing Income Officer - Role Profile.pdf</a>(Role Profile - please note that for advertising purposes the role is known as Senior Housing Income Officer but within the business the role is known as Senior Customer Account Lead)&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:&nbsp; Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…&nbsp;Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. &nbsp;Join our Income Management Team at L&amp;Q:&nbsp;Our Income Team play a vital part in reducing arrears, sustaining tenancies and maximising income. As a Senior Housing Income Officer you will bring your experience in income collection and arrears management to a role where no two days are the same.&nbsp; &nbsp;You’ll manage a busy caseload of rent accounts, working with residents to agree payment plans and provide support, while also preparing cases for court and ensuring compliance with legal protocols. This is a fast-paced, high-volume role where your decisions directly impact residents and help reduce arrears.&nbsp;If this sounds like you, we would love for you to apply! &nbsp;Your impact in the role:&nbsp;<ul><li>Manage accounts from the start of tenancy through to enforcement action, including preparing and referring cases for court. </li><li>Work proactively with residents to agree tailored payment plans, provide support referrals, and help sustain tenancies. </li><li>Handle a high volume of inbound and outbound calls in a fast-paced contact centre, alongside written communication. </li><li>Make confident, informed decisions to progress cases in line with L&amp;Q’s Income Collection policies and pre-court protocols. </li><li>Demonstrate resilience and empathy, balancing supportive engagement with firm action to reduce arrears. &nbsp;</li></ul>What you'll bring:&nbsp;<ul><li>Experience of debt recovery and managing cases through the full arrears lifecycle, including legal protocols. </li><li>Strong analytical and decision-making skills, with the ability to calculate payments accurately and act decisively. </li><li>Excellent communication and negotiation skills, with proven experience of handling sensitive customer situations. </li><li>Outstanding organisation and time management skills to meet KPIs and multiple deadlines. </li><li>A collaborative approach, working effectively with colleagues, residents, and external partners to deliver solutions. &nbsp;</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>&nbsp;About L&amp;Q:&nbsp;We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. &nbsp;&nbsp;250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.&nbsp;At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. &nbsp;L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. &nbsp;&nbsp;At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.&nbsp;Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!&nbsp;#TJ&nbsp;

Senior Housing Income Officer

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp;About you&nbsp;Are you ready to play a central role in influencing the direction of housing policy in Northern Ireland and help to provide everyone with a safe, sustainable and affordable place to call home?We are seeking a Policy and Public Affairs Manager to join our high-profile team. You will be instrumental in developing new thinking on housing policy, promoting good practice in service delivery, and ensuring our voice is heard across all levels of government and with key stakeholders.This role requires a proactive and self-starting individual who can thrive in a hybrid working and matrix environment. You will be responsible for balancing independent work with seamless collaboration across our UK-wide teams to deliver on our shared goals. If you have the drive to make a difference and can build strong, evidence-based arguments, we want to hear from you.If you are a clear thinker with strong analytical skills, are great at juggling priorities, and are keen to make a tangible difference, we'd love to hear from you.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role, please contact Justin Cartwright, National Director Northern Ireland at <a href="mailto:justin.cartwright@cih.org" target="_blank">justin.cartwright@cih.org</a>.For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.Closing date for applications:&nbsp;Monday 3 November 2025 (noon)Interviews due to take place: Tuesday 11, Wednesday 12 and Thursday 13 November 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Policy and public affairs manager - NI

If you are an experienced housing professional, we have a great opportunity for you to work on a self-employed basis with the CIH Awarding Organisation as an external quality assurer. You will use your experience and knowledge of the housing sector to assess the delivery of CIH qualifications by our approved study centres.The successful applicant will work with centres to conduct unit sampling and a range of external quality assurance activities. A recognised housing, or housing-related qualification is essential along with an assessor’s qualification.&nbsp;This role offers: &nbsp;<ul><li>&nbsp;An opportunity to work as a self-employed freelance assessor, reporting to the quality assurance officer. </li><li>Remote working, with occasional travel to study centres as required.</li><li>Ongoing training and development.&nbsp;</li></ul>The closing date for applications is Sunday 30 November 2025.Find out more and applyTo request the job description and apply email: <a href="mailto:quality.assurance@cih.org" target="_blank">quality.assurance@cih.org</a>

External Quality Assurer

Competitive Salary&nbsp;&nbsp;Our VacancyPeabody has the largest social landlord profile of high-risk buildings in the UK, representing over 15,000 homes across a diverse and complex portfolio. As our Assistant Director of Building Safety, you’ll provide strategic oversight and assurance for all higher-risk buildings, ensuring full compliance with the Building Safety Act and related legislation. This pivotal role is about safeguarding lives, embedding a culture of safety excellence, and driving innovation in building safety management.What you’ll do<ul><li>Lead the delivery of full compliance with the Building Safety Act and the Social Housing Regulator’s standards across all higher-risk residential buildings.</li><li>Oversee preparation, submission, and maintenance of safety case reports and building assessment certificates.</li><li>Champion resident engagement and transparent communication on all safety matters.</li><li>Direct regular safety assessments, audits, and inspections, ensuring risks are identified, mitigated, and resolved.</li><li>Develop and maintain a robust training and competency framework for all relevant colleagues and supply chain partners.</li><li>Manage mandatory occurrence reporting processes, ensuring timely and accurate submissions.</li><li>Influence internal policy and industry best practice, representing Peabody with housing associations, regulators, and professional bodies.</li><li>Ensure structural safety for all buildings over 11m and support delivery of structural surveys and risk assessments.</li></ul>What you’ll need<ul><li>Significant experience in building safety, fire safety, or a related discipline, ideally within a large housing association.</li><li>Proven expertise managing higher-risk buildings in line with the Building Safety Act, including safety case reporting and certification processes.</li><li>A relevant degree or professional qualification (e.g., engineering, surveying, fire safety) and recognised certifications such as NEBOSH, RICS, IFE, or equivalent.</li><li>Strong knowledge of the Building Safety Act, secondary legislation, and social housing regulatory standards.</li><li>Demonstrable experience in policy development, risk management, and mandatory occurrence reporting.</li><li>Exceptional leadership and mentoring skills, with a track record of developing high-performing teams.</li><li>Excellent communication and engagement skills, with the ability to work confidently with residents, regulators, and multidisciplinary teams.</li><li>Flexibility to travel and attend site visits, meetings, and occasional out-of-hours commitments.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying: This is a senior leadership role requiring resilience, adaptability, and the ability to navigate evolving legislation and complex safety challenges. The role involves responsibility for high-profile and high-risk portfolios, requiring both technical expertise and strong leadership.If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Closing date: 20 October 2025&nbsp;Interview process:&nbsp;Interviews will be held on Thursday 23rd October 2025&nbsp;We reserve the right to close the advert early based on the number of good quality applications received.

Assistant Director Building Safety

<h2>Our Vacancy</h2>Your typical day could start by meeting residents and local community partners at Hugh Cubitt Centre, helping to align priorities and strengthen local relationships. Later, you might attend a partnership roundtable with Islington Council or prepare a funding proposal with Peabody's social value and fundraising teams to support projects in Kings Cross and Holloway Park.What you’ll doYou’ll play a central role in shaping and delivering place-based community investment plans that are rooted in resident priorities and built on strong partnerships. Working collaboratively with neighbourhood managers, local voluntary sector organisations, and residents, you’ll turn insights into action and create measurable social impact across Peabody’s Islington communities.You’re a connector and a changemaker. With a strategic mindset and strong facilitation skills, you build trust, drive momentum, and navigate complexity with confidence. You enjoy working in the heart of communities, with a passion for social justice and a clear focus on outcomes.If you’re ambitious, values-driven, and ready to make a difference, we want to hear from you.What you’ll need<ul><li>Passionate about tackling inequality and strengthening communities.</li><li>An autonomous, resilient self-starter who is accountable for your projects and their impact.</li><li>A creative and confident project manager who meets deadlines and adapts to change.</li><li>Skilled at working with residents and partners to co-create solutions that matter.</li><li>A collaborative decision-maker who brings others along with you.</li><li>Comfortable navigating complexity and aligning diverse interests.</li><li>A strong communicator who uses data, insight, and relationships to influence and deliver.</li><li>Demonstrated success in partnership working with tangible results.</li><li>Experience delivering impactful community programmes and managing budgets.</li><li>Examples of listening to residents and turning insight into action.</li><li>Excellent relationship management and facilitation skills.</li><li>High levels of literacy and numeracy, and the ability to prepare quality written materials.</li><li>Experience in community development, youth work, health and wellbeing, or related fields.</li><li>Familiarity with Islington’s voluntary and community sector (desirable but not essential).</li></ul>Why Join Us?When you join Peabody,&nbsp;you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.&nbsp;What We Offer&nbsp;<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li><li>The opportunity to broaden your skills and enhance your professional development</li></ul>Please read before applying:This role requires an Enhanced DBS check. If you have any questions about this role, please email: <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews: Monday 27th and Thursday 30th October – in person at Hugh Cubitt CentreEarly applications are encouraged as we reserve the right to close the advertisement earlier than stated should we receive a good number of high quality applications&nbsp;You must be eligible to work in the UK to apply for this vacancy. Peabody is not able to offer Visa sponsorship.Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms &amp; Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms &amp; Conditions.&nbsp;Additionally, if you move to a Peabody role on a secondment basis, your Terms &amp; Conditions will not change.

Community Investment Lead Islington

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.&nbsp;We’re looking for a dynamic policy manager on regional engagement and devolution to join us at an exciting time of change. With devolution and local government reform reshaping the policy landscape, this is your opportunity to help position CIH at the heart of regional and local housing debates—and ensure the voice of our members drives real impact.In this role you will:<ul><li>Shape CIH’s policy and practice on devolution, local government reform, and regional housing priorities.</li><li>Build strong, influential relationships with combined authorities, local government, housing organisations, and CIH members across the country.</li><li>Bring members’ voices to the table, ensuring regional experiences inform national housing policy.</li><li>Create high-quality outputs—from briefings and consultation responses to blogs, webinars, and events—that influence decision-makers and spark debate.</li><li>Represent CIH with authority at regional and national forums, becoming a trusted voice for housing professionals.</li><li>Contribute to CIH’s wider policy leadership, supporting a forward-thinking, collaborative team.&nbsp;</li></ul>About youWe’re looking for someone with:<ul><li>A strong understanding of housing policy and local government.</li><li>A good grasp of the opportunities and challenges devolution brings.</li><li>Excellent communication and relationship-building skills.</li><li>Confidence presenting ideas and facilitating engagement with a range of audiences.</li><li>Experience working with local/combined authorities, housing organisations, or in place-based policy work.</li><li>A collaborative, flexible mindset with the ability to spot opportunities and drive change.&nbsp;</li></ul>Why join us?This is a new and dynamic role at the cutting edge of housing and devolution. You’ll have the chance to work directly with regional leaders and members, shaping CIH’s policy voice and ensuring housing professionals influence the decisions that matter. Join us—and help shape the future of housing across England’s regions.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at&nbsp;<a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>. &nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>Closing date: Thursday 16 October 2025 at middayInterviews will be held on Monday 27 October and Tuesday 28 October 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Policy manager - regional engagement and devolution

Job Title: Membership retention officer&nbsp; Band:&nbsp;6 Salary: £29,201 - £31,907 Location/Base: Hybrid – Home / CIH office Hours: Full time 35 hours per week &nbsp;The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.About youAre you passionate about building meaningful relationships and delivering exceptional member experiences? Join CIH as a member retention officer and play a pivotal role in shaping the future of our growing membership community.You will support our strategic objective of increasing year-on-year member retention through proactive engagement, insight-led strategies, and a deep understanding of our members' needs. &nbsp;You will:<ul><li>Foster strong, long-term relationships with members to drive satisfaction, engagement, and loyalty</li><li>Promote the value and relevance of CIH’s products, services, and professional development opportunities</li><li>Deliver a consistently positive and valued experience for all members</li><li>Champion the benefits of continued membership, encouraging renewals and deeper involvement</li><li>Identify and engage with members at risk of lapsing, applying data-driven insights to retain and grow the membership base. &nbsp;</li></ul>We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm. You will bring experience in customer service and member retention and are confident using data to inform your approach.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;If you would like an informal chat about the position, please contact Sharon Dean at&nbsp;<a href="mailto:sharion.dean@cih.org" target="_blank">shar</a><a href="mailto:on.dean@cih.org" target="_blank">on.dean@cih.org</a>&nbsp;The closing date for applications is&nbsp;noon on Friday 17 October 2025.Interviews will be held&nbsp;week commencing 27 October 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Membership retention officer

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.We’re looking for a dynamic policy manager on regional engagement and devolution to join us at an exciting time of change. With devolution and local government reform reshaping the policy landscape, this is your opportunity to help position CIH at the heart of regional and local housing debates—and ensure the voice of our members drives real impact.In this role you will:<ul><li>Shape CIH’s policy and practice on devolution, local government reform, and regional housing priorities.</li><li>Build strong, influential relationships with combined authorities, local government, housing organisations, and CIH members across the country.</li><li>Bring members’ voices to the table, ensuring regional experiences inform national housing policy.</li><li>Create high-quality outputs—from briefings and consultation responses to blogs, webinars, and events—that influence decision-makers and spark debate.</li><li>Represent CIH with authority at regional and national forums, becoming a trusted voice for housing professionals.</li><li>Contribute to CIH’s wider policy leadership, supporting a forward-thinking, collaborative team.</li></ul>About youWe’re looking for someone with:<ul><li>A strong understanding of housing policy and local government.</li><li>A good grasp of the opportunities and challenges devolution brings.</li><li>Excellent communication and relationship-building skills.</li><li>Confidence presenting ideas and facilitating engagement with a range of audiences.</li><li>Experience working with local/combined authorities, housing organisations, or in place-based policy work.</li><li>A collaborative, flexible mindset with the ability to spot opportunities and drive change.&nbsp;</li></ul>Why join us?This is a new and dynamic role at the cutting edge of housing and devolution. You’ll have the chance to work directly with regional leaders and members, shaping CIH’s policy voice and ensuring housing professionals influence the decisions that matter. Join us—and help shape the future of housing across England’s regions.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at&nbsp;<a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>.&nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>Closing date: Thursday 16 October 2025 at middayInterviews will be held on Monday 27 October and Tuesday 28 October 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You’ll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative. With a 10% MRP, your actual salary will range from £56,643 to £60,045What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272*Previous applicants should not apply*Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 31st October 2025Interview date: 19th November 2025<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online. If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/322401/documents/765419" target="_blank">Housing Policy and Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a permanent House Manager to join our team at our Foxmead Court development based in Storrington, West Sussex. Built in 2014, Foxmead Court is a Retirement Living development that consists of 31 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Salary £17,908.61 per annum, plus benefits Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Accommodation Assistant Location: Retallack Resort &amp; Spa, Cornwall Salary: £12.21 per hour- Paid Weekly Hours of work: Seasonal contract- Variable hours- Flexible around school hours! Sunday cleaners also required. Who we are? We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul><li>Be comfortable working to deadlines as part of a very busy Team</li><li>Have real attention to detail with the highest of standards</li><li>Be adaptable...conscientious and very organised</li></ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays for you and your Family and Friends</li><li>On Park Discounts</li><li>Awards and Recognition </li><li>Team Events</li><li>Employee Assistance Program</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant

Accommodation Manager Location: Sandy Balls Holiday Village, Fording bridge SP6 2JZ Salary: Dependant on Experience Hours: Permanent 40 hour contract What we need in a nutshell We have an exciting opportunity for an experienced Accommodation Manager to join us and be a part of the Away Resorts family at Sandy Balls Holiday Village. We need a strong leader for our accommodation cleaning team. Someone who will ensure that our accommodation sparkles and our cleaners are motivated. Who are we? We're a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. At Sandy Balls, guests step away from the ordinary and into the extraordinary, where the natural beauty of the New Forest is the amazing backdrop to our famous brand of holiday fun. Set in the heart of the beautiful New Forest just 5 minutes from Fordingbridge and 6 Miles from Ringwood this premium Holiday Park location is a true gem. Sandy Balls is a very diverse day to day operation with everything from swimming pools, play areas, retail outlets, entertainment venues, sports &amp; leisure facilities &amp; loads of indoor and outdoor activities. If the Heartwood and the Zen does not excite you (which it will) then the Knightswood certainly will. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What we can offer you <ul><li>Pension scheme - Plan for your future.</li><li>Up to 50% Discounts on Away Resorts holidays - because you deserve amazing getaways too.</li><li>20% On-park discounts - Enjoy the best of what we offer.</li><li>Team Incentives - Your hard work won't go unnoticed.</li><li>Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.</li><li>Life Insurance - For peace of mind.</li><li>Enhanced Maternity/Paternity Pay - After two years with us, we've got you covered.</li><li>Holiday Buy Scheme - Flexibility to suit your lifestyle.</li><li>Help @ Hand Scheme - Wellbeing support when you need it.</li><li>Perk Box - Exclusive discounts and benefits.</li><li>Career Development - We believe in nurturing talent and promoting from within.</li></ul>What you'll be doing As a key member of our park management team, you will report to our Guest Experience Manager and you'll be directly responsible for managing a team of over 70 Accommodation Team Leaders and Cleaners. Supported by an Assistant Manager, who will all assist you with delivering our self-catered accommodation to the highest of standards; in conjunction and adherence to standard operational procedures to the satisfaction of all of our guests. This crucial role includes: <ul><li>Recruiting and managing the induction of members of the Accommodation team</li><li>Retaining and developing the Accommodation team</li><li>Creating and managing rotas and attendance</li><li>Allocating accommodation to the cleaning teams and holding regular briefings so everyone is clear on their expectations for the day. Monday are Friday being the key changeover days</li><li>Managing the checking and review of cleaning standards with team performance</li><li>Managing the ongoing training and development of the team and supervisory housekeepers. You will even have a bespoke person to ensure everyone is trained the same way.</li><li>Managing an effective audit trail so that underperformance against standards can be identified and actioned</li><li>Managing cleaning stocks to ensure all team have the correct resources to do their role</li><li>To comply with all H&amp;S requirements in line with Company policy</li><li>To ensure all fire fleet inventory is in good order and correct for each type of accommodation</li><li>To work aligned with the Parks Maintenance Manager to ensure everything is working correctly and any jobs are completed within a reasonable timeframe keeping the guest informed throughout</li><li>To ensure the teams personal appearance is in line with the company expectations... and lots of other stuff too!</li></ul>One more thing; holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you might have... <ul><li>Have management experience in a similar role either on Holiday Parks or a Hotel with the required transferable skills on a large scale</li><li>Have a Leadership style that is open, strong &amp; approachable</li><li>Be able to plan and organise the workload, training and management of a large team and be a good communicator who is able to establish good working relationships with all other Department heads and teams in all areas</li><li>Be comfortable working to tight deadlines as part of a very busy team</li><li>Real attention to detail with the highest of standards</li><li>Adaptable, conscientious and very organised</li><li>A sense of urgency</li><li>Hands on/Can do approach...always ready to "muck in"</li><li>Financial understanding of budgets and expenditure controls</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive, Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving. Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Manager

Job Description We're excited to offer a new opportunity for a Resident Liaison Officer to join our Building Safety Team in London. This full-time, permanent role is focused on project delivery and will involve a flexible working approach-spending time both in our London office and on-site nationwide, depending on the phase of each project. About the role As Resident Liaison Officer, you'll play a pivotal role in managing relationships between residents, colleagues, and contractors throughout the delivery of key building safety works-including investigations, remediation, and installations. You'll ensure residents are fully informed and consulted before, during, and after works, and that their feedback is actively incorporated into project planning and execution. Your ability to communicate clearly and empathetically will help build trust and transparency around building safety initiatives. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car. What we're looking for We're a customer-first organisation, where how we work matters just as much as what we deliver. We're looking for someone who brings not only experience but also a collaborative mindset and excellent communication skills. You should be able to demonstrate: <ul><li>Proven ability to manage resident relationships and communications</li><li>Strong oral and written communication skills</li><li>Ability to build and maintain effective relationships</li><li>Experience working with resident panels, customer groups, or external agencies-ideally within Residential Social Landlords</li><li>A proactive approach to customer service</li><li>Confidence in influencing and negotiating with stakeholders</li><li>High attention to detail and accurate record-keeping for audit purposes</li><li>Ability to manage pressure and meet deadlines</li><li>Budget management and cost control experience</li><li>Skilled in handling complaints and customer feedback collaboratively</li><li>Understanding of social housing legislation and tenancy management</li><li>Awareness of health &amp; safety legislation and policy</li></ul>To learn more about the key responsibilities of the role and make sure you meet the essential criteria, please take a look at the role profile. Please apply with a CV and personal statement outlining how your skills, knowledge and experience meet the essential criteria in the role profile. Interviews will be conducted in person at our Euston Road premises on Monday, 4th November. INDTGP REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Resident Liaison Officer

At Axis CLC, we believe in growing talent, investing in people, and building stronger communities. We are proud to support critical UK infrastructure and are now looking for an experienced, compassionate and proactive Resident Liaison Officer to join our team and help us deliver projects that truly respect and support the communities we serve. The Role As a Resident Liaison Officer (RLO), you'll be the bridge between our site teams and residents, ensuring that communication is clear, respectful, and inclusive. You'll play a key role in supporting residents-especially those who are vulnerable or living with dementia-throughout the planned works programme. Responsibilities <ul> <li>Serve as the primary point of contact for residents during planned maintenance and refurbishment works</li> <li>Arrange and attend resident consultation meetings and pre-start visits</li> <li>Provide clear, empathetic updates on project progress, schedules, and access requirements</li> <li>Handle complaints and concerns with sensitivity and professionalism</li> <li>Maintain accurate records of resident interactions and feedback</li> <li>Support vulnerable residents, including those with dementia, ensuring their needs are understood and accommodated</li> <li>Collaborate with site managers, operatives, and client representatives to ensure smooth delivery and minimal disruption</li></ul>About You <ul> <li>Previous experience in a Resident Liaison, specfically in Kitchen, Bathroom and Painting projects within social housing or construction is essential.</li> <li>Demonstrated empathy and understanding when working with vulnerable individuals.</li> <li>Awareness of dementia-related challenges and experience supporting residents with cognitive impairments.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong organisational abilities and attention to detail.</li> <li>A proactive, solution-focused approach.</li> <li>Full UK driving licence (essential).</li></ul>What we offer <ul> <li>A chance to make a real impact in shaping careers.</li> <li>A supportive and inclusive workplace where innovation is encouraged.</li> <li>Opportunities to grow and develop in a forward-thinking business.</li> <li>Annual Holiday: 25 days + bank holidays</li> <li>Access to Perkbox, from free coffees and cinema tickets to trips away and much more</li> <li>Volunteer day; paid yearly volunteer days for a worthy cause</li></ul>At Axis CLC, we are proud to be an equal opportunities employer, committed to building a workforce that reflects the diversity of the communities we serve. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent. Ready to lead the future of skills development? Apply now and help us shape tomorrow's talent today! Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.

Salary: £34,498 to £40,070 per annum Location: March - Beacon House Hours: 36 hours per week Contract Type: Permanent We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties predominantly based in and around the Cambridge area and covering the East region. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here Closing Date: Sunday 26th October 2025 at midnight Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in March. Candidates will be expected to work from the office at least one day per week. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

127 Housing / Neighbourhood management Jobs