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Employer:Woking Borough CouncilSalary Range - £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and a vehicle allowance of £2,600Location: WokingContract: PermanentWorking Pattern: Flexible Hours/Full TimeHours: 37 hours per week.DBS Check: YesClosing Date: 30/03/2025 at 23:55Reference: COM/25/305557Are you passionate about engaging with customers and giving them a voice? Are you someone who can help foster an open and positive complaints culture that doesn’t shy away from complaints and learns from resident feedback?We have a new and exciting opportunity to join the Housing Services team as a Housing Complaints &amp; Insight Officer. This role has been created to support our transformation journey particularly developing a resident centric and open approach to complaints handling and driving forward analysis of complaints data, developing a lessons learnt approach and contributing key insights that will help transform services and improve customer satisfaction.This is an exciting time to join Woking Borough Council as we continue to transform our Housing Service in line with our Housing Improvement Plan and resident feedback. The successful candidate will be joining at a time where they can play an important role in this journey and utilise their skills, experience and commitment to residents.We are seeking a motivated, flexible, and highly organised individual who will be responsible for managing all aspects of complaints handling including initial contact with residents, logging of complaints, liaising with investigating officers/Managers for complaints responses at all stages of the complaints process, as well as dealing with all cases referred to the Housing Ombudsman service.You will have a sound understanding of regulatory timescales and deadline and experience in all aspects of complaints handling and complex complaints resolution. The successful candidate will have a focus on handling complaints fairly, openly and providing a high-level of customer experience.The ideal candidate will also be able to demonstrate experience in analysing complaints data and trends and presenting this information to Housing Managers of all seniority levels and support the development of a “lessons learnt” culture within the Housing Service that focuses on service improvement through a variety of resident feedback sources including complaints.You will also require excellent written communication skills in order to support with report writing, policies and procedures and yearly Ombudsman self-assessment activities.You will be a confident and articulate individual who can lead regular complaints meetings and deliver training to investigating Managers/officers as required to ensure high standards of complaint management, customer focused responses and communicate changes to regulatory requirements.You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.In addition to complaints handling, you will also administer our Member/Councillor enquiries process, FOI’s and SARs.Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.You will also be an essential car user and be required to have access to a vehicle.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. &nbsp;Please ensure you answer the application questions with the STAR method (situation, task, action and result) to explain how you meet the role criteria&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBS CheckWoking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.Who to contact for informal discussion:For an informal discussion about the role, please contact Rosalynn Funnell, (Resident Engagement Team Leader) on 01483 743612Closing Date:&nbsp; 30 March 2025 - 23.55pmInterview Dates: &nbsp;14, 15 and 17 April 2025<h4>How to apply</h4>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.Please apply online via the link provided.

Housing Complaints & Insight Officer

<dl><dt>Location</dt><dd>Derbyshire Dales District Council, Matlock</dd><dt>Reference</dt><dd>JOB/25/00524</dd><dt>Salary details</dt><dd>Grade 7 (SCP 16-22) £ 29,572 to £32,654. Pro rata for part time</dd><dt>Job term</dt><dd>Full Time</dd><dt>Appointment type</dt><dd>Permanent</dd><dt>Hours</dt><dd>37 hours per week, but part time may be considered</dd><dt>Closing Date</dt><dd>16 March 2025</dd></dl><ul><li><a href="mailto:?subject=I%20wanted%20you%20to%20see%20this%20job%20-%20Housing%20Needs%20&amp;%20Research%20Officer&amp;body=Check%20it%20out%20on%20this%20link:%20https%3A%2F%2Fjobs.derbyshire.gov.uk%2Fhousing-housing-needs-research-officer%2F45763.job" target="_blank">Email</a><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fjobs.derbyshire.gov.uk%2Fhousing-housing-needs-research-officer%2F45763.job&amp;amp;src=sdkpreparse" target="_blank"> Facebook </a><a href="https://twitter.com/share?ref_src=twsrc%5Etfw" target="_blank">X</a><a href="https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fjobs.derbyshire.gov.uk%2Fhousing-housing-needs-research-officer%2F45763.job" target="_blank"> LinkedIn</a></li></ul>37 hours per week but part time hours may also be considered for this role.&nbsp;Derbyshire Dales District Council presents this exciting opportunity to apply for a permanent post to help shape and deliver our housing priorities. We are keen to develop information on housing needs across the district to support the delivery of new affordable housing and other housing objectives.&nbsp;We have a strong ‘One Team, One Council’ culture. &nbsp;Alongside the excellent quality of life, we can offer you the opportunity to further develop your career within an excellent and family friendly authority, with the benefits of hybrid working, flexitime, personal development and CPD opportunities, free staff car parking at Matlock Town Hall, and a confidential counselling service.&nbsp;Working within the Housing Team the successful candidate will bring skill and expertise to complement our existing work. You will work alongside colleagues delivering homelessness services, housing advice and support, estate regeneration, and developing new affordable homes. You will be part of an award winning and dedicated team, working corporately with colleagues across the Council. This is a great opportunity to utilise your skills and make a real difference.&nbsp;For further information contact Jeremy Mason, Housing Enabling and Development Manager, on 01629 761256 email <a href="mailto:jeremy.mason@derbyshiredales.gov.uk" target="_blank">jeremy.mason@derbyshiredales.gov.uk</a> .If you encounter and problems applying online please contact&nbsp;<a href="mailto:humanresources@derbyshiredales.gov.uk" target="_blank">humanresources@derbyshiredales.gov.uk</a>&nbsp;We do not accept CVs.Candidates must possess the necessary ‘right to work in the UK’ authorisation. We are unable to provide sponsorship or assume sponsorship of an employment visaas we do not possess a visa sponsorship licence.Provisional Interview Date: First Week of AprilTo apply, please tell us within the application form why you would like to be considered for this post and how your skills fit the requirements detailed on the Job Description / Person Specification. We’re looking for people who canPlease be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.

Housing Needs & Research Officer

£18,850 pa for 17.5 hours a week (FTE £37,700 pa)10am-1.30pm, Monday to Friday&nbsp;12 Month Fixed Term Contract&nbsp;South East London – Hybrid Working&nbsp;Your typical day will start with you proactively monitoring and managing new accounts to ensure our new homeowners receive a warm welcome along with the support they needed to meet their payment obligations from the outset. Later, you could negotiate a repayment plan, or work with colleagues to resolve a disputed account.&nbsp;As a Homeownership Collections Officer, you’ll be responsible for a dedicated patch, playing a crucial role in supporting your homeowners to meet their financial obligations and providing wellbeing advice when needed. With a particular focus on managing arrears, you’ll work with shared owners, leaseholders, freeholders, and equity loan borrowers to ensure they feel supported in managing their accounts.You will:<ul><li>Be responsible for collecting arrears and general account management of shared ownership, leasehold, freehold and equity loan accounts.</li><li>Monitor and manage new customer accounts to provide early support, ensuring that our residents avoid falling into arrears.</li><li>Place accounts in dispute, when necessary, actively monitor progress, and collaborate with other teams to resolve disputes promptly.</li><li>Negotiate and administer repayment agreements.</li></ul>You'll manage the legal process for arrears recovery from start to finish, including issuing legal notices and attending court as required. You thrive in a targeted role and are enthusiastic about achieving your KPIs. With a results-driven mindset, you’ll embrace challenges and stay focused on meeting operational and customer service targets to drive down arrears.You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and are first-rate at building meaningful relationships across the business to enable creative solutions to issues. You’ll need to be in the office a minimum of two days per week.Your role covers all aspects of income management – from managing arrears and account monitoring to ensuring legal compliance and representing Peabody in legal proceedings. If you’re creative in problem-solving, energised by helping residents, and committed to delivering excellent service, we want to hear from you.You will work 17.5 hours per week.&nbsp; To be successful in this role, you’re:<ul><li>Experienced in arrears management for leasehold accounts.</li><li>An excellent communicator able to demonstrate your negotiation skills.</li><li>Committed to representing Peabody by demonstrating first-class customer service, supporting residents with compassion and efficiency.</li><li>Resilient, proactive, and flexible, with a can-do approach to challenges.</li><li>Organised, capable of managing a diverse caseload and meeting deadlines.</li><li>Enthusiastic about working in a targeted environment, with a proven track record of meeting or exceeding KPIs.</li><li>A motivated self-starter who’s able to continue delivering whilst under blended working conditions.</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays&nbsp; </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Closing date: 25th March 2025.&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer

Homeownership Collections Officer

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £45518 - £45518 (per-annum)</li><li>Reference: CAE417</li><li>Location: London</li><li>Type: Permanent</li><li>Closing Date: 14-03-2025</li></ul> Senior Neighbourhoods OfficerLocation: LondonSalary: £45,518Duration: PermanentGreenacre are pleased to be supporting a social housing organisation, based in London with their recruitment of a Senior Neighbourhoods Officer, to lead a small team to deliver effective housing management, oversee serious ASB cases, and support tenancy and estate management.What will you do in the role?<ul><li>To manage the Neighbourhood Officers ensuring the effective delivery of neighbourhood services and excellent customer service to residents in our general needs rented accommodation.</li><li>To maintain high delivery standards in relation to tenancy and estate management ensuring compliance.</li><li>To support the Neighbourhood Manager in ensuring there are clear policies, procedures and working practices in place to enable service delivery and which recognise good practice.</li><li>To be the lead officer for managing and taking action on serious cases of anti-social behaviour (ASB) and internal ASB expert providing support to the wider organisation.</li><li>To enforce tenancy agreements and take necessary action where tenants breach their agreements in line with our policies and procedures including the preparation and of legal documentation and attendance at court.</li></ul>Who would excel in this role?<ul><li>Experience of managing a small team</li><li>Extensive experience of effectively managing ASB in line with good practice.</li><li>Experience, knowledge and understanding of good practice in housing management, tenancy management and tenancy sustainability.</li><li>Experience of carrying out inspections and delivering good estate management practices including health and safety compliance.</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Senior Neighbourhood Officer

City: Birmingham, B15 1LZ&nbsp; Salary: £60,606 per annum Hours: 35 per week&nbsp; Contract: PermanentAre you a passionate leader with experience in housing management and a commitment to improving the lives of older people? If so, we want you to join us as an Operations Manager - Retirement Living and lead the delivery of a high-quality housing management services that meets the needs and aspirations of our Retirement Living customers. You'll oversee the proactive management of our buildings and estates while adopting a landlord-first ethos to address wider housing management issues.Responsibilities include, but aren't limited to:<ul><li>Leading a team of Regional Managers and a Specialist Accommodation Manager to deliver excellent housing management services that are responsive to the needs of our customers.</li><li>Ensuring that tenant voice influence the services that we deliver and how we deliver them, with a focus on driving positive tenant satisfaction.</li><li>Ensuring effective housing management policies and procedures that support tenants facing tenancy-related challenges.</li><li>Overseeing high-quality estate and communal services and building strong relationships with contractors to ensure our buildings remain safe.</li><li>Managing budgets, service charges, and financial performance for your schemes.</li><li>Developing strategies to create balanced, sustainable communities.</li><li>Identifying and mitigating business risks while ensuring compliance with regulatory standards.</li><li>Handling complex tenancy issues, customer complaints, and MP/Councillor enquiries.</li></ul>What're we looking for? To be successful in this role, you'll have:<ul><li>Level 4 Housing Management qualification (or willingness to work towards one).</li><li>Significant experience in leading services for older people or housing management.</li><li>Strong financial acumen, including budget management and procurement.</li><li>Knowledge of housing law, safeguarding, and service delivery best practices.</li><li>Exceptional leadership, decision-making, and problem-solving skills.</li></ul>Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.Applications close at midnight on Monday 3rd March 2025.&nbsp; Assessments are currently scheduled to take place on Tuesday 11th March 2025.Interested?&nbsp; Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.No agencies please

Operations Manager - Retirement Living

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £32.00 - £34.00 (per-hour)</li><li>Reference: ECNSM</li><li>Location: Shrewsbury</li><li>Type: Temporary</li><li>Closing Date: 22-02-2025</li></ul>Location: ShrewsburySalary: £32.00-34.00 per hourDuration: TemporaryGreenacre are pleased to be supporting a Shropshire based housing organisation, with their recruitment of an interim Neighbourhood Services Manager.The Neighbourhood Services Manager is responsible for leading and managing the tenancy and neighbourhood management services across all areas operations. This role focuses on delivering excellent tenancy management, safeguarding, and neighbourhood services, including managing Anti-Social Behaviour (ASB), ensuring compliance with regulatory and statutory requirements, and leading improvement projects.The role will be pivotal in ensuring high-quality, customer-focused services, driving performance improvements, and maintaining legal compliance across all housing management activities. As the safeguarding lead for the organisation, you will ensure the protection of vulnerable individuals across all service areas.What will you do in the role?<ul><li>Lead, manage, and develop two geographically dispersed Neighbourhood Teams, each led by a Senior Neighbourhood Officer, ensuring effective service delivery across all neighbourhood and tenancy management activities.</li><li>Oversee all tenancy management activities, including introductory to secure tenancy conversions, succession management, tenancy breaches, evictions, and abandoned properties.</li><li>Lead on the enforcement of tenancy conditions, including the issuing of formal notices preparing cases for court and attend court and hearing as required.</li><li>Oversee neighbourhood inspections, ensuring compliance with fire safety regulations and conducting routine block checks</li><li>Implement changes to streamline processes and improve service delivery, using tenant feedback and best practice as key drivers and develop a holistic approach to Neighbourhood management of all housing customers.</li></ul>Who would excel in this role?<ul><li>Experience of managing a dispersed frontline housing service</li><li>Experience of improving and streamlining services, with a customer focused approach</li></ul>This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business. &nbsp;

6 Housing / Neighbourhood management Jobs