About The Role
We are looking for a Financial Inclusion Officer to join our Early Help and Prevention Team.
You will be providing a valuable financial inclusion service to all of our residents in order to reduce financial exclusion across our district. You will work with a range of new and existing customers who require advice, support and monitoring across all areas of financial inclusion, including debt advice, welfare benefits advice, and financial capability.
You will be supporting tenancy sustainment by enabling customers to manage their financial commitments to be able to retain suitable accommodation and prevent homelessness where possible. Alongside the prevention of wider personal debts and income maximisation. You will be working as part of a team responsible for the delivery of a high quality service to all customers across People Services.
This a part time post for 19 hours per week.
About You
The successful candidate will have:
Appointment to this post is subject to a satisfactory Baseline Personnel Security (BPSS) check, which includes a basic DBS verification of unspent criminal records.
Closing date: 11.59pm on Monday 28 July 2025
Interviews: Tuesday 12 August 2025
For an informal discussion, please contact:
Emma Peck, Early Help & Prevention Team Leader
Telephone: 01263 516229
Email: [email protected]
Sonia Shuter, Early Help & Prevention Manager
Telephone: 01263 516173
Email: [email protected]
About Us
North Norfolk is a fantastic place to live, work and visit - covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities, our District is one of England's top holiday destinations and a place where people positively choose to live.
We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.
Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.
We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our our onsite recognised union is UNISON.
Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:
We are looking for a Financial Inclusion Officer to join our Early Help and Prevention Team.
You will be providing a valuable financial inclusion service to all of our residents in order to reduce financial exclusion across our district. You will work with a range of new and existing customers who require advice, support and monitoring across all areas of financial inclusion, including debt advice, welfare benefits advice, and financial capability.
You will be supporting tenancy sustainment by enabling customers to manage their financial commitments to be able to retain suitable accommodation and prevent homelessness where possible. Alongside the prevention of wider personal debts and income maximisation. You will be working as part of a team responsible for the delivery of a high quality service to all customers across People Services.
This a part time post for 19 hours per week.
About You
The successful candidate will have:
- extensive knowledge of a wide range of benefits (including welfare reform), together with excellent knowledge of working in an advisory role
- experience of handling case work and referring to relevant organisations
- knowledge of completing applications for benefits, grants, appeals and funding
- understanding the principals of budgeting for low income families
- good understanding of equality and diversity
- deliver a customer focused financial inclusion service which embraces North Norfolk District Council's culture, current and future legislation, policy and procedure and best practice
- provide a tailored service to help customers manage their finances and improve their financial capability avoiding legal action and potential eviction
- work closely with teams in People Services to prevent homelessness, ensuring appropriate support has been offered prior to eviction action
- hold a driving licence and have the ability to drive, as this role will require extensive travel across the district
- provide advice and assistance to customers, helping them find solutions to difficulties with claiming benefits, multiple debts and poverty
- offer guidance and support to vulnerable customers to help them manage their finances and prevent debt build up
- operate flexible working hours to make sure all customers have access to this service
- ensure good standards of case management are maintained on the relevant financial computer systems, recording all notes and actions clearly, accurately, and appropriately
Appointment to this post is subject to a satisfactory Baseline Personnel Security (BPSS) check, which includes a basic DBS verification of unspent criminal records.
Closing date: 11.59pm on Monday 28 July 2025
Interviews: Tuesday 12 August 2025
For an informal discussion, please contact:
Emma Peck, Early Help & Prevention Team Leader
Telephone: 01263 516229
Email: [email protected]
Sonia Shuter, Early Help & Prevention Manager
Telephone: 01263 516173
Email: [email protected]
About Us
North Norfolk is a fantastic place to live, work and visit - covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities, our District is one of England's top holiday destinations and a place where people positively choose to live.
We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.
Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.
We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our our onsite recognised union is UNISON.
Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:
- employee assistance program
- discounts portal
- salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).
- a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
- 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
- access to an excellent local government pension scheme based on your local authority career average earnings