Head of housing

Position: Head of Housing

Location: Head Office Witney, Oxfordshire or Leicester Primary Offices - Hybrid

Hours: 35 contracted hours per week

Salary: £73,477per annum, plus a car allowance of £3,060 per annum.
(Subject to location, you may also be eligible for a geographical allowance of £1,051.00.) Salary subject to review in April 2026.

Closing Date: 12 April 2026

Interview Date: Week commencing 20 April 2026

Job ref: 4992

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About the Role:

Would you like to work somewhere where you get to make a real difference every day?

If you want a role where your leadership shapes safe, high-quality homes and excellent customer experience, this is a fantastic opportunity to make a real impact.

Advance is a national housing and support provider with over 50 years' experience, and we're launching our new strategic plan Customers at the Heart - focused on delivering safe homes, great services and truly customer-centred housing.

We're looking for an experienced Head of Housing to lead our tenancy, leasehold, asset management and compliance services. You'll oversee everything from planned maintenance and landlord safety to lettings, income, ASB and complaints - ensuring high-quality services that meet all legal and regulatory standards.

Working closely with teams across Housing, Property Services, Finance and external partners, you'll drive continuous improvement, strengthen customer engagement and support strategic decisions that shape our housing offer. Most importantly, you'll be committed to delivering safe, well-managed homes and services our customers can rely on.

What You'll Do:

• Leading tenancy, leasehold, asset management and compliance services, ensuring full legal, regulatory and consumer standards compliance
• Overseeing asset data, planned maintenance programmes and cyclical servicing
• Ensuring robust landlord health and safety compliance including gas, fire, electrical, water, lifts, asbestos and Awaab's Law
• Managing, supporting and developing a high-performing team, embedding a strong customer focus and culture of continuous improvement
• Overseeing tenancy and leasehold services such as lettings, voids, income collection, ASB, complaints and shared ownership
• Leading procurement and contractor management to deliver cost-effective, high-quality services
• Planning and managing budgets, prioritising investment, and ensuring value for money
• Working at a strategic level with senior colleagues on housing and asset strategy, including investment, reconfiguration and stock rationalisation
• Promoting customer engagement and ensuring feedback informs service development
• Participating in the out-of-hours manager's rota for escalation of urgent issues
• Ensuring equality, diversity and inclusion underpin all housing services

What We're Looking For:

• A qualified housing, property or building professional (e.g., CIH, construction)
• Someone with significant experience across tenancy, leasehold, housing management and asset management
• Strong knowledge of housing legislation, landlord compliance and regulatory standards
• Skilled in using asset management systems and wider housing IT
• An experienced leader able to develop teams, manage budgets and drive improvements
• Someone who has worked closely with customers with disabilities, mental health issues or neurodiversity
• The ability to lead and motivate a team of housing professionals
• Strong analytical skills, able to review service areas and present clear recommendations
• Experience developing asset management strategies and implementation plans
• A balance of strategic thinking and operational delivery, with drive for continuous improvement
• The ability to set and monitor KPIs and use performance data effectively
• Excellent written, verbal and presentational skills
• Experience in procuring and managing contracts
• Empathy and understanding of the needs of vulnerable customer groups
• Resilience and the ability to drive through change in a fast-moving environment
• A customer-focused approach, aligned with our PRIDE values - Partnership, Respect, Inclusion, Drive and Efficiency.

Through our 'Investing in Our People strategy', we'll support you to gain or continue to build on qualifications aligned with the Competency and Conduct Standard. If the role requires a sector-approved qualification, you may already meet this requirement or, if not, we'll help you undertake the appropriate qualification as part of your professional development

For more detail's on the role please review the Job Description.

For more information about the role please contact, Lucy Sivasundram on Email:Lucy.Sivasundram@advanceuk.org

About the organisation:

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits of working for Advance:

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Safeguarding:

At Advance, Safeguarding is embedded in our organisational culture - it's reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation's Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone's responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support - or of any member of our team - please don't hesitate to get in touch.

Ryan.Brummitt@Advanceuk.org

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.

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