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Team Manager - Housing Support Department: Housing Support Employment Type: Permanent Location: East Sussex - Hailsham Compensation: GBP 33,951 / year Description Location: Office base in Hailsham. Team delivery covering Eastbourne, Lewes and Wealden areas. Salary: GBP 33,951 per year Plus GBP 1,000 annual essential car user allowance Hours: 37 per week Are you someone who leads with empathy, brings structure to complexity, and is passionate about helping people feel safe and secure in their homes? Southdown is one of the leading providers of housing, care, and support services in Sussex. Our Housing Support Services help people who are at risk of homelessness, living in temporary accommodation, or facing challenges such as poverty, mental health issues, or domestic abuse. We work in partnership with local authorities to offer person-centred support that helps people find stability and move forward. As a Team Manager, you'll lead our frontline housing support staff, helping create a consistent, compassionate and effective service. You'll provide guidance, oversight and encouragement to staff while building strong relationships with commissioners and community partners. Your leadership will create the conditions where people doing challenging work feel supported, heard and able to deliver real impact. The Assertive Outreach &amp; Move On ServiceThe Assertive Outreach &amp; Move On Service provides direct support to people across East Sussex who are rough sleeping or living in temporary accommodation following a period of homelessness. Working alongside a multi-disciplinary team, including health services, substance dependency services and housing authorities we provide a wraparound package of support, using a trauma-informed approach, aimed at supporting people away from homelessness and into settled accommodation. We welcome applications from people with experience in roles such as Housing Team Leader, Homelessness Services Manager, Supported Housing Coordinator, or anyone with the right values, leadership experience and transferable skills. If you bring a supportive leadership style and commitment to housing security, we will provide the training to help you succeed in the role. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li> Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays.</li></ul>Knowledge, Skills and Experience What you'll need for the role: <ul><li>Experience managing or supervising a frontline support team</li><li>A values-led approach to leadership, staff wellbeing and service quality</li><li>Strong organisational and communication skills</li><li>Confidence working with external partners, stakeholders and commissioners</li><li>A commitment to inclusive, trauma-informed practice</li><li>A full UK driving licence and access to a car (with business insurance)</li><li>An enhanced DBS check (paid for by Southdown)</li></ul>What would be nice: <ul><li>Knowledge of housing, homelessness prevention or tenancy sustainment</li><li>Experience managing risk, safeguarding or crisis situations</li><li>Familiarity with contract delivery or working to KPIs</li></ul>Training:Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply:Please click on the 'Apply Now' button and fill out our simple one-page application form. Applications will be reviewed as they are received, and an appointment may be made before the advertisement is closed if a suitable candidate is identified. We encourage you to submit your application as soon as possible to avoid disappointment.

Team Manager - Housing Support

Are you an experienced leader with a passion for making a positive impact in the social housing sector? Loreburn Housing Association is seeking a dynamic Head of Housing who is passionate about making a difference to join the association to provide strong leadership to a newly shaped housing team. Employment Type: Full time, permanent Location: Dumfries &amp; Galloway (regular travel required). Salary range: £50,798 - £62,049 + competitive benefits package + on call rota payments Hours: 35 hours each week, with general working pattern of Monday to Friday, 9am to 5pm. About the Role Working alongside a welcoming and supportive management team, you'll lead our mission to create and sustain GREAT places to live across southwest Scotland. As Head of Housing you will be responsible for delivering high quality, tenant focussed housing services. You will shape strategy, ensure compliance and drive continuous improvement and service improvement across tenancy and neighbourhood management, community development and tenant engagement. As a visible and collaborative leader, you will embody our GREAT values and inspire a culture of integrity, accountability and performance. You will build partnerships to enhance community impact while ensuring that your teams deliver services that truly place tenants first. Responsibilities <ul><li>Provide strategic and operational leadership across all housing services, ensuring compliance with the Scottish Social Housing Charter, regulatory standards and legislative requirements.</li><li>Champion a tenant-first culture, embedding co-production and tenant voice into service design, delivery, and scrutiny.</li><li>Lead the development and implementation of housing strategies, policies, and performance frameworks aligned to Loreburn's corporate priorities.</li><li>Oversee all aspects of housing service delivery, using data and insight to drive performance, mitigate risks, and achieve/exceed KPIs.</li><li>Take accountability for housing budgets, ensuring financial sustainability and value for money.</li><li>Drive service transformation and embed new systems and working practices that improve tenant experience.</li><li>Represent Loreburn externally, influencing policy and building strong partnerships that benefit tenants and communities.Key Requirements We are looking for an experienced and principled housing leader who brings:</li><li>Proven success in leading progressive housing teams, delivering service improvements and achieving performance targets. </li><li>Infrastructure to accommodate home working with access to broadband.</li><li>Participation in the on call rota </li><li>A track record of embedding tenant voice and co-production in service delivery.</li><li>Experience in budget management, risk management and performance monitoring.</li><li>Strong leadership skills, with the ability to inspire, collaborate and drive transformation.</li><li>Excellent judgement, professional integrity, and the ability to balance strategic priorities with operational delivery.</li><li>Proficiency in data analysis and ICT, with the ability to use information to make clear, evidence-based decisions.</li><li>Strong resilience and organisational skills.</li><li>Knowledge of relevant regulations and compliance standards.</li></ul>Benefits We know our people are key to our success. In return for your leadership and expertise, we offer: <ul><li>Competitive pay and rewards </li><li>Employer pension contributions of 8%, life cover of 3 x salary and options for salary sacrifice</li><li>40 days holiday which includes 12 fixed days including a Christmas closure</li><li>Wellbeing Time - Alternative to a 34-hour week. Staff have 49 hours to take throughout the year to offer greater flexibility and to support health and work/life balance</li><li>Westfield Health Plan - contributions towards a range of services including dental, optical, therapy treatment, counselling and wellbeing services</li><li>Employee discounts including cashback and high street retail and gym discounts</li><li>Enhanced family friendly policies</li><li>Flexible working and a Hub, Home and Roam working model</li><li>Professional development </li><li>Strong values-based culture and a chance to make a real difference to tenants and communities across the region. </li></ul>Please take a look through the role profile for more information about the role, what's required, and the skills and competencies we're looking for. If you'd like to discuss the opportunity confidentially and to find out more about the role please contact [email protected] How To Apply Apply by completing the online Recruitment Application Form. Closing date for applications: Friday 3rd October 2025 Interview date: 23rd and 27th October 2025 We're committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.

Head of Housing

Job Description Salary: £29,000 per annum + £1200 on call allowance Location: Haddington and Edinburgh Contract/Hours: Permanent / Full Time - 37 hours per week (including evenings and weekends) Benefits: <ul><li>29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave </li><li>Gain professional qualifications and excellent training/development opportunities </li><li>Flexible maternity, adoption, and paternity packages </li><li>Pension with up to 7% employer contribution with included life assurance cover </li><li>Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts. </li></ul>Vulnerable children in the UK need your help Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK. Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive. Why Action for Children? Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives. A bit about the role Our housing support and care at home service is dedicated to ensuring the independence of a young person within their community. We offer round-the-clock care and support on a 2:1 ratio for a young lady with learning disabilities. We're looking for a Team Leader who'll be a positive role model, while providing line management to a small team of staff, to deliver high standards of care across our Edinburgh and Haddington services. You'll be responsible for rota management, lead on shifts, support staff in their personal development and assist the Registered Manager with the day to day running of the service. You'll work to achieve positive outcomes for the Young Person and will be the go-to person when the Registered Manager is not available. You'll be part of an exceptional team who work together to develop and deliver person-centred care plans. You'll proactively help the young person on her journey to lead a more independent life by supporting her in achieving outcomes, making informed choices, and promoting participation in her community. We strongly believe that behaviour is communication and work to identify what the young people are trying to tell us through their behaviour and support them to communicate that in a positive way. How you'll help to create brighter futures Some key responsibilities of a Team Leader role are; <ul><li>Leading shifts and working with the Registered Manager to ensure compliance with regulatory requirements and organisational policy and procedure.</li><li>Provide leadership by example to ensure that records, paper and electronic, are maintained and duly uploaded into the appropriate database.</li><li>Support staff team development through training opportunities, staff supervision, and multidisciplinary working.</li><li>Work to achieve positive outcomes for individual children and young people and contributing to the achievement of an outstanding, good or equivalent rating in external inspection including deputising in the absence of the Registered Manager.</li></ul>Let's talk about you <ul><li>Must possess SVQ 3 in Social Services &amp; Healthcare, or HNC Social Services or equivalent / SVQ4 in Social Services or Healthcare or willing to work towards / SSSC registered.</li><li>Previous experience of supervising staff.</li><li>Significant experience of working with children and young people with Learning Disabilities.</li><li>Confident in all aspects of MS Office.</li><li>Experience of coaching and supporting staff to reach a competent standard.</li><li>Ability to work under pressure while maintaining drive and enthusiasm and to be able to deal with children and young people effectively and safely with challenging behaviour.</li></ul>Good to know Application Process Please note we are unable to offer visa sponsorship for this role. Contact: Jessica Jarvis at <a href="mailto:recruitmentservice@actionforchildren.org.uk" target="_blank">recruitmentservice@actionforchildren.org.uk</a> quoting reference 11819 Diversity, equality and inclusion At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian &amp; Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children. Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles. Please click on the below links to find out more about this role and Action for Children; Job Description Action for Children Employee Benefits AfC Commitment Statement Management Competency Framework Make a Difference - A Career in Residential Services Action for Children's story or find us on X, Linkedin, Facebook or YouTube to get to know us better.

Team Leader Housing Support

The Vacancy Join McCarthy Stone as a Relief House Manager - Make a Difference Every Day! Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you! McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our beautiful estates in and around the West and East of Scotland. This role offers flexible hours to be agreed upon with the Operations Manager, with an hourly rate of £13.77. Plus, you'll receive mileage reimbursement for your travel! Why Work with Us? At McCarthy Stone, we offer a range of fantastic benefits, including: <ul> <li>Group personal pension</li> <li>Life assurance</li> <li>Medical screening</li> <li>Comprehensive induction and training</li> <li>Excellent career progression opportunities</li> <li>The chance to work in stunning surroundings</li></ul>About the Role As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include: <ul> <li>Welcoming new homeowners and helping them settle in</li> <li>Providing a friendly front-of-house service and assisting visitors</li> <li>Offering support, guidance, and communication between homeowners, families, and service partners</li> <li>Managing the estate, ensuring it is safe, secure, and well-maintained</li> <li>Responding to emergencies with professionalism</li> <li>Facilitating social interactions and helping homeowners enjoy their retirement</li></ul>Who You Are The ideal candidate will have: <ul> <li>Excellent communication skills and a "can-do" attitude</li> <li>Extensive experience in a customer service role</li> <li>A professional approach with high standards</li> <li>Flexibility and reliability for out-of-hours calls</li> <li>Resilience and effective problem-solving skills</li> <li>Basic health and safety awareness (preferred)</li> <li>Good computer literacy, including Microsoft Word and Outlook</li> <li>First aid qualifications (preferred)</li></ul>Why McCarthy Stone? Recognised as a great place to work, this role is not just a job-it's a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you, apply today! We review applications as they come in and may fill the position before the closing date. At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

The role As Tenancy Sustainment Team Leader, you'll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. You'll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners. Job requirements <ul> <li>Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff. You'll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.</li> <li>Lead on service delivery, including property management and ensuring that the service is high-quality and meets the needs of Concrete's customers and overall objectives.</li> <li>Work with internal departments to develop monitoring and performance targets, to ensure that the service delivers a high-quality service to all Concrete customers.</li> <li>Develop good working relationships with multi-agencies, such as health and social care, Local Authority and housing providers. You'll be an ambassador for Concrete and actively promote the service too.</li> <li>Manage referrals into the service, assessing each customers housing needs and making sure the service is right for them.</li> <li>Support the Operations Manager where needed, including through regular reporting.</li></ul>What we're looking for <ul> <li>Educated to GCSE level or equivalent.</li> <li>Experience in housing management and working on project delivery.</li> <li>Experience of people management and HR processes, and financial processes including expense and invoice processing.</li> <li>Charted Institute of Housing (CIH) member, or the willingness to work towards it, would be desirable but not essential.</li> <li>Strong self-awareness, self-management skills and professionalism. Strong business acumen and commercial awareness.</li> <li>Excellent communication, influencing and negotiating skills.</li> <li>Solution focused and able to support a culture of continuous improvement</li> <li>An inspirational leader who can empower, develop and coach others.</li> <li>Full UK driving licence with access to own vehicle for work.</li> <li>DBS check required every three years.</li></ul>We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note - We will be interviewing as we go along &amp; therefore the vacancy may close early if we find the right person. #Stoke #StokeonTrent #TenancySustainment #TeamLeader #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Tenancy Sustainment Team Leader - Homelessness

Make a Real Difference in Your Community! Are you passionate about preventing homelessness and ensuring everyone has access to safe, secure housing? Pendle Borough Council is seeking a dynamic and experienced Housing Needs Manager to lead our dedicated team in delivering innovative, person-centred housing solutions. This is a pivotal role in shaping the future of housing support across our borough. Key Responsibilities <ul><li>Lead and manage the Housing Needs team, ensuring effective delivery of homelessness prevention, housing advice, and temporary accommodation services.</li><li>Develop and implement strategic plans to reduce homelessness and improve housing outcomes.</li><li>Ensure compliance with statutory duties under the Homelessness Reduction Act and other relevant legislation.</li><li>Build strong partnerships with internal departments, housing providers, and voluntary sector organisations.</li><li>Monitor performance, manage budgets, and drive service improvements.</li><li>Champion a culture of customer focus, innovation, and continuous improvement.</li></ul>We're looking for someone who has: <ul><li>Proven experience in housing options, homelessness prevention, or related services.</li><li>Strong leadership and team management skills.</li><li>In-depth knowledge of housing legislation and policy.</li><li>Excellent communication, negotiation, and stakeholder engagement abilities.</li><li>A strategic mindset with a commitment to delivering positive outcomes for residents.</li></ul>Pendle is in Lancashire's scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester. We offer: <ul><li>Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours</li><li>Up to 31 days annual leave</li><li>Flexible contracts require 2-3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire</li></ul>Our Benefits include: <ul><li>Local Government Pension Scheme.</li><li>Option to buy extra annual leave.</li><li>Cycle to Work, home tech, and car salary sacrifice schemes.</li><li>Discounts at major retailers via the Vivup programme.</li></ul>We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age How to apply Please apply online via the link provided. Please note, we do not accept CVs, an online application form must be submitted.

Housing Needs Manager

Gateshead Permanent Full Time (37.5 hpw) Salary £32,000 p.a. Great benefits including 34 days leave and a Health Cash Plan! Home, a place where you belong Step into our role of Housing Manager where you shape your patch, support your customers and see the difference you make every day. At Home Group you get the backing of national a organisation with the feel of a close-knit team. Enjoy the freedom to make decisions that matter, have variety in your week and a real chance to grow your career, all while working somewhere that truly values you. Typical day as a Housing Manager <ul><li>Be visible and proactive on estates, building strong relationships with our communities.</li><li>Manage multiple patches and neighbourhoods, supported by Community Housing Assistants.</li><li>Tackle anti-social behaviour and respond to customer queries and complaints.</li><li>Oversee the voids process, working closely with local authorities.</li><li>Carry our estate inspections, meet contractors on site, and complete safety and compliance checks.</li></ul>You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the Top Ten Great Places to Work in the UK! What's in it for you? <ul><li>34 days leave (including bank holidays and a "me day") with the option to buy 5 more</li><li>Paid time off for volunteering</li><li>Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)</li><li>Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies</li><li>Career path with development and an excellent training package</li><li>Excellent benefits and rewards including supermarket discounts and travel expenses</li></ul>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. About You <ul><li>Housing sector experience with knowledge of housing management, housing law and ideally universal credit</li><li>CIH Level 3 or willingness to work towards it</li><li>Organised, methodical, proactive and positive</li><li>Passionate about delivering excellent customer service</li><li>Resilient when handling challenges and complaints</li><li>Confident working with external partners and stakeholders</li><li>You will though, spend most of your time out in our local estates, all while still being part of a supportive team.</li></ul>Job details <ul><li>Hybrid role: 2/3 days in Gateshead, Tyne and Wear and the local region</li><li>1 office anchor day at One Strawberry Lane, Newcastle, plus home based admin</li><li>There be some flexibility to adapt your working hours (to discuss at interview)</li><li>Mostly Monday-Friday, with occasional evening meetings, but you will be able to manage your own diary</li><li>Vehicle insured for business use required, but we pay for your mileage</li><li>You'll need a Standard DBS check done and we pay for that</li></ul>We can't sponsor you due to certificate limits. We review this regularly. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply. Sometimes we close a job early, so don't delay or you might miss out. You can even learn more about our benefits on our website. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Job Title: Tenancy Manager Location: Crowthorne House (2 days from home) Brand: LRG Salary: £25,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm About LRG: LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul> <li>You'll be expected to provide excellent levels of both telephone and written communication.</li> <li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site</li> <li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li> <li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li> <li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li> <li>Dealing with non-managed deposits that are part of the No Deposit Scheme</li> <li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units</li> <li>To maintain high levels of communication to internal and external customers</li> <li>To act as a consistent contact point for our non managed clients</li> </ul>What are we looking for: <ul> <li>Excellent communication, written and verbal</li> <li>Professional telephone manner</li> <li>Organisational skills, time management and attention to detail</li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company</li> <li>Market leading training and ongoing professional development </li> <li>Access to a diverse portfolio of properties</li> <li>Supportive and collaborative team environment</li> </ul>Benefits: <ul> <li>Competitive base salary and additional incentives</li> <li>Quarterly and yearly awards including trips abroad</li> <li>Salary sacrifice pension scheme</li> <li>Generous Holiday allowance, increasing by 1 day per year based on service</li> <li>Excellent Parental leave and newly introduced Fertility policy</li> <li>Staff discounts</li> </ul>LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Tenancy/Property Management Locations Crowthorne House Wokingham Employment type Full-time Driving Licence Required No

Tenancy Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.77 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

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