field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

Senior Housing Operations Manager Central region Permanent, Full Time (37.5 hpw) Salary circa £65,000 Plus, brilliant benefits including Health Cash Plan Home, a place where you belong Are you ready to lead a team that's committed to delivering exceptional services to our customers? As our Senior Housing Operations Manager, you'll play a key role in ensuring that everything we do is in line with our values, regulations, and customer promise. You'll work closely with our Regional Director Jaine and collaborate across teams and specialisms to drive cleverly commercial decisions that boost both financial, operational and customer promise performance. Building strong, positive relationships internally and externally, you'll continuously seek ways to innovate and supercharge our results. This role is all about making a tangible difference - for our customers, our teams, and our communities. Typical day as a Senior Housing Operations Manager <ul> <li> Championing a customer-centric culture, ensuring services are delivered to the highest standards and regulations. </li> <li> Leading the charge on financial performance, managing profit and loss accounts, and making cleverly commercial decisions that drive success. </li> <li> Collaborating with internal teams and external stakeholders to keep our homes and communities safe, welcoming, and well-maintained. </li> <li> Mentoring and coaching your team, fostering a high support/high challenge environment where everyone can thrive. </li> <li> Tackling challenges head-on, including handling complaints with care and using insights to continually improve our approach. </li> <li> Engaging in horizon scanning, sharing insights with your team to ensure everyone is aligned with our strategic goals and commercial focus. </li> </ul>You'll go home each day knowing that you have helped change our customers lives for the better, working for one of the top ten Great Place to Work in the UK. You bring <ul> <li> Extensive experience leading high-performing housing or supported teams within a regulatory environment. </li> <li> A commercially sharp mindset with a proven track record in managing profit and loss accounts and driving supercharged performance. </li> <li> Deep knowledge of housing legislation and a commitment to customer service excellence. </li> <li> Strong leadership skills, with the ability to inspire and drive change, even in challenging situations. </li> <li> A collaborative spirit, with experience in working across teams and specialisms to deliver cleverly commercial and customer-focused outcomes. </li> <li> An exceptional relationship builder, skilled in forging strong, positive connections both within and outside the organisation. </li> </ul>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! Our team You'll join Jaine, our Regional Director, who joined us at Home Group earlier this year, but has more decades in the housing sector than she'd care to share (30 years!). Jaine has two cats, one who adores her, the other hates her! And she's been on TV twice, on The One Show, and also The Weakest Link - although she didn't win the show she's certainly not the Weakest Link in housing! You'll also join our other Senior Ops Manager Zoe, who's been at Home Group for many years, and is a true example of 'Grow Our Own', so she's perfectly placed to be your buddy. Job details <ul> <li> Flexible working hours (or we're open to agreeing a work pattern with you) </li> <li> This is a community role, and you'll spend your time in our communities with your colleagues and customers, working from our offices and from your home too. </li> <li> Our Central region covers the Midlands and East, from Birmingham to Norfolk and everything in between! </li> <li> Able to use technology to communicate and collaborate </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> Generous pension scheme with life insurance of 3x salary </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Senior Operations Job Description find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Senior Housing Operations Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Medford House in Purley and may support at other local developments. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: Relief but will be during Monday to Friday. We can be flexible around school hours. Salary: £13.37 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

Job Title: Tenancy Manager Location: Crowthorne House Brand: LRG Salary: £27,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm. About Leaders: Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul> <li>You'll be expected to provide excellent levels of both telephone and written communication.</li> <li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site </li> <li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li> <li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li> <li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li> <li>Dealing with non-managed deposits that are part of the No Deposit Scheme </li> <li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units </li> <li>To maintain high levels of communication to internal and external customers </li> <li>To act as a consistent contact point for our non managed clients</li> </ul>What are we looking for: <ul> <li>Excellent communication, written and verbal </li> <li>Professional telephone manner </li> <li>Organisational skills, time management and attention to detail </li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company </li> <li>Market leading training and ongoing professional development </li> <li>Access to a diverse portfolio of properties </li> <li>Supportive and collaborative team environment </li> </ul>Benefits: <ul> <li>Competitive base salary and additional incentives </li> <li>Quarterly and yearly awards including trips abroad </li> <li>Salary sacrifice pension scheme </li> <li>Generous Holiday allowance, increasing by 1 day per year based on service </li> <li>Excellent Parental leave and newly introduced Fertility policy </li> <li>Staff discounts </li> </ul>Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Crowthorne House Wokingham Employment type Full-time Driving Licence Required No

Tenancy Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a Relief House Manager to join our team in Bristol. Our developments offer modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: to be discussed as a Relief contract but will be Monday to Friday. We can be flexible around school hours. Salary: £13.37 per hour Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job Introduction We're seeking someone with significant leadership experience within social housing to join us as Head of Housing Operations. This is a senior role where you'll provide strategic vision and operational leadership across a range of teams including neighbourhood, engagement and housing allocations. You'll motivate colleagues and inspire outstanding performance that places the customer first whilst ensuring value for money. Housing Operations is part of our overall Adult Services area, so you'll be improving outcomes for vulnerable people. This is a time of opportunity and challenge within social housing, with new customer standards and regulatory requirements. You'll be involved in shaping our offer to our 14,500 tenants in 11,000 Milton Keynes City Council homes. Main Responsibility <ul> <li>Lead our neighbourhoods and allocations teams.</li> <li>Manage budgets creatively.</li> <li>Demonstrate excellent written and verbal communication, expert knowledge in government policy, proposals, directives and legislation relating estate management, tenancy services and the operation of the housing register.</li> <li>Manage our housing register to make best use of our housing stock.</li> <li>Work with our Housing systems to team to improve business processes and drive efficiency.</li></ul>The Ideal Candidate <ul> <li>A degree level qualification and/or significant relevant experience in a senior leadership role in social housing. If you do not hold a degree in housing management, you will be willing to study for one.</li> <li>Can inspire others to deliver excellence to customers.</li> <li>Ability to explain complex information to a range of audiences.</li> <li>Able to promote and maintain a culture of collaborative and consultative working between services, council members, internal colleagues, and external partners.</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul> <li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li></ul><ul> <li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li></ul><ul> <li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li></ul><ul> <li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li></ul><ul> <li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Head of Housing Operations

Job Description Salary range: £39,264- £45,021 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and Brent council owned sites across the borough Are you an ambitious Housing Officer looking for a new challenge where no two days are the same? We're seeking Area Tenancy Managers to join Brent's Housing Management Service and help us deliver our fantastic transformation agenda. The Housing Management Service is undergoing an exciting restructure designed to improve wellbeing and access to training and development for our staff. This transformation will allow you to focus on creating meaningful change within your housing patches, making a tangible impact on the community. Apply now, or to learn more about our roles and benefits package, please visit brenthousingcareers.com About the post As an Area Tenancy Manager (Housing Officer), you'll manage the end-to-end tenancies for a patch of social tenants or licensees. You'll have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing holistic, person-centred support. With a consistent housing patch, you'll improve the quality and perception of the Housing Management Service. You'll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent's estates and homes are good quality, safe, and secure. You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation. The ideal candidate We're looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You should have a great sense of humour, team spirit, and strong customer service skills with a focus on empathy and tenant satisfaction. Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential. You'll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career. Working for Brent Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. We offer manageable workloads with consistent housing patches, opportunities for training and career development across various housing service areas, and a supportive team culture where laughter and friendships thrive. Additionally, we operate a hybrid working model with office or on-site presence three times a week. For more information about our benefits package, please visit brenthousingcareers.com Additional information For an informal discussion about the role, please contact <a href="mailto:george.kocklebergh@brent.gov.uk" target="_blank">george.kocklebergh@brent.gov.uk</a> We will be regularly reviewing applications and conducting weekly interview panels. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found at <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>. Job Description

7 Housing services manager Jobs