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Job title: Housing Manager Salary: PO2 £39,862 - £42,839 Hours: Full Time - we will consider job share applicants Contract: Permanent and Temporary Location: Any Location within Leeds As a Housing Manager you'll thrive on leading multiple teams to deliver a Housing Landlord service, in a job that's never dull. You may manage teams across different geographical locations, whilst being the Leading representative and Leader of the service in all your geographical areas. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you As a Housing Manager,you will bring to the role: <ul> <li> Ability to community effectively and influence customers and stakeholders. </li> <li> Relevant degree level qualification or equivalent experience of managing in a Housing context. </li> <li> Able to develop innovative solutions to varied and complex problems. </li> <li> Knowledge of current social Housing, and issues affecting the sector. </li> <li> Experience of developing effective working relationships with resident and ward members to achieve defined outcomes. </li> </ul>About the role The Housing Manager leads a team who manage the Councils Housing stock in a specific geographical area. They need to maintain the teams focus on delivering excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Manager will need to display excellent communication, and resilience and have a passion for supporting staff customers and communities. As our next Housing Manager, you'll provide leadership to ensure that your teams deliver on the council's core values and improve the lives of residents of the Leeds City Council area. Help develop you team's skills and ensure they deliver on all key performance indicators. The role is integral to our wider landlord service. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> a competitive salary and annual leave entitlement plus statutory holidays </li> <li> membership of the West Yorkshire Pension Fund with generous employer contributions </li> <li> flexible and hybrid working arrangements subject to service requirements </li> <li> a clear career pathway and continuing professional development opportunities </li> <li> a range of staff benefits to help you boost your wellbeing and make your money go further </li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Tom O'Connell, Area Housing Manager on (0113) 3784742 We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job description Job purpose To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement. Responsibilities <ul> <li> To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons Housing. </li> <li> To contribute toward management and delivery of partnership working on behalf of housing services citywide. </li> <li> To manage and develop staff to deliver key council priorities and continuously improve the offer to customers. </li> <li> To contribute towards development of positive working relationships with key stakeholders including: customers, elected members and other partner organisations. </li> <li> To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally. </li> <li> To manage and monitor budgets, risks and associated audit activities. </li> <li> To contribute to and deliver service improvement plans. </li> <li> To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement &amp; review. </li> <li> To contribute to, review and improve policies and strategies in line with current legislation and best practice. </li> <li> To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and partners. </li> <li> To display a high degree of self-motivation, commitment and time management. </li> <li> A commitment to initiate and drive culture change to deliver focussed and continuously improving services. </li> <li> To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible outcomes. </li> <li> To contribute towards corporate projects and initiatives. Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills. </li> <li> Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes. </li> <li> Work collaboratively with colleagues, knowing when to seek help and advice. </li> <li> Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested. </li> <li> Be aware of and comply with Leeds CityCouncil policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person. </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality &amp; diversity policies of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures. </li> <li> The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post. </li> <li> The Council has adopted a flexibility protocol and this role will be expected to work within these parameters. </li> </ul>Qualifications Degree level and Post Grade / Professional Membership or equivalent experience in managing in a housing context. Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Skills required <ul> <li> Able to work flexibly across different work locations and areas as appropriate. </li> <li> Able to communicate effectively with and influence customers and stakeholders. </li> <li> Ability to lead, motivate and empower staff to achieve positive outcomes. </li> <li> Able to develop innovative solutions to varied and complex problems. </li> <li> Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents. </li> <li> Ability to analyse and interpret complex information. </li> <li> Ability to write concise reports, deliver presentations and chair meetings. </li> <li> Able to use a range of IT systems, including Microsoft applications. </li> <li> Ability to manage and delegate resources effectively. </li> <li> Ability to manage a variety of long term projects. </li> <li> Ability to manage conflicting priorities and adapt to changing circumstances. </li> </ul>Knowledge required <ul> <li> Relevant degree level qualification or equivalent experience of managing in a housing context. </li> <li> Detailed understanding of the functions of a comprehensive housing management service. </li> <li> Comprehensive knowledge of Landlord's statutory responsibilities. </li> <li> Knowledge of current social housing and issues affecting the sector. </li> <li> Detailed knowledge of current housing legislation and policies. </li> <li> An understanding of key stakeholders, partners and third sector organisations. </li> </ul>Experience required <ul> <li> Recent experience of managing teams in a housing related context including motivation and staff development. </li> <li> Experience of managing varied and complex projects. </li> <li> Experience of managing resources within defined budgets. </li> <li> Experience of developing effective working relationships with residents and members to achieve defined outcomes. </li> <li> Experience of using performance information to deliver excellent operational outcomes. </li> <li> Experience of challenging inappropriate behaviour. </li> </ul>Behavioural and other Characteristics required <ul> <li> Committed to continuous improvement. </li> <li> Able to understand and observe Leeds City Council equality and diversity policies. </li> <li> Carry out all duties having regard to an employee's responsibility under Health and Safety Policies. </li> <li> Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development. </li> <li> Understand and embrace our values, behaviours and codes of conduct. </li> </ul>Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates. Knowledge required <ul> <li> Membership of a relevant professional body. </li> </ul>Experience required <ul> <li> Working with and consulting with trade unions. </li> <li> Experience of working within a political environment. </li> <li> Experience of managing competing priorities and adapting to changing circumstances. </li> <li> Experience of undertaking complex service reviews. </li> </ul>

Housing Manager

Housing Operations Manager Salary circa £50,000 per annum depending on skills and experience. Permanent and 6-month Fixed Term opportunities Bishop Stortford covering your patch across Hertfordshire and Essex. Home, a place where you belong Are you an experienced housing professional who leads and inspires? Join us to manage a diverse housing portfolio across our Central region delivering rented, leasehold and supported housing services. You'll ensure regulatory compliance, operational excellence and outstanding customer outcomes while shaping strategy and leading high-performing teams to achieve real impact. If you're ready to step into a role with real scope, this could be your switch moment. What you'll do <ul><li> Lead and support Service Managers and Housing Managers and their team performance across rented, leasehold and supported housing </li><li> Manage your own housing portfolio ensuring compliance with legal and regulatory standards and internal policies </li><li> Drive operational efficiency, including rent collection, void management, tenancy sustainment and continuous improvement across all service strands </li><li> Monitor KPIs, performance and budgets, making data-driven decisions to improve services </li><li> Build strong relationships with colleagues, customers and stakeholders to support our strategic objectives </li></ul>Why join us You'll join a team that's collaborative, experienced and genuinely supportive - our colleagues make a real difference here. You'll have the freedom to shape your role, grow your skills, influence outcomes for our customers and make a real impact. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li> Significant experience managing housing services in rented, leasehold and supported settings. You'll ideally have - or be working towards CiH Level 4 too. </li><li> Proven leadership skills and a track record of developing brilliant teams and ensuring a high-performance culture with measurable outcomes </li><li> Knowledge of housing regulations and compliance requirements </li><li> Ability to manage budgets, interpret financial data and make commercial decisions </li><li> Excellent communication, coaching, negotiation and conflict resolution skills </li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The Practical bits <ul><li> You'll manage your own diary and we're open to agree a working pattern with you. </li><li> We typically work on a hybrid basis with 2 days per week in our local services or out in our communities, with the rest from home. As you're covering a large geographical patch there will be a fair bit of travel to our services and teams. </li><li> You need an Enhanced with barring list DBS check (we pay) </li><li> You need to be able to drive and have access to your own vehicle insured for business purposes (on the job mileage? We've got you covered!) </li></ul>What's in it for you? <ul><li> 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year </li><li> 2 paid volunteering days each year </li><li> Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more </li><li> Matching pension contribution (up to 7% and life insurance of 3x basic salary) </li><li> 800 discounts on shops, holidays, days out, tech and more </li></ul>Find out more Click APPLY NOW to see our Operations Manager Job Description , find out about us , for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Operations Manager

For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England. We're dedicated to exceptional care, and we know it starts with an exceptional team. Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter. Role: Housing Manager - Independent Living Location: Girton, Cambridge Contract: 35 hrs p/w Monday - Friday Salary: £36,000 to £39,000 Abbeyfield are looking for an experienced Housing Manager, ideally with robust experience in elderly social housing, for our Cambridgeshire community led development. Girton Green was purpose built in 2012, with onsite restaurant. Role of the Housing Manager <ul><li>Customer &amp; Tenancy Management Leasehold management services and tenancy agreements are effectively overseen to ensure a positive accommodation experience within a safe and secure environment. Customer expectations are proactively managed, and high standards of service are consistently maintained.</li><li>Marketing &amp; Stakeholder Management Local marketing activities are developed and delivered to promote the scheme and enhance its reputation within the community. Strong relationships with referral agencies, social care partners, and other key stakeholders are established and sustained.</li><li>Budget Management Rental and service charge income is maximised through maintaining high occupancy levels and minimising resident debt. Staff-related costs are effectively controlled through efficient budgeting, rota management, and monitoring of timesheets. Additional housing and property expenses-such as utilities and consumables-are managed within budget requirements.</li><li>People Management Maintenance and general assistant staff are effectively led, understand their responsibilities, and remain engaged and motivated. Appropriate staffing levels are maintained to ensure consistent service delivery. Staff development is prioritised to optimise performance, capability, and productivity.</li><li>Compliance, Risk Management &amp; Quality Assurance The scheme complies fully with all relevant legislation, regulatory requirements, and internal Abbeyfield policies and procedures. An effective internal audit programme is implemented to provide ongoing assurance of compliance and quality.</li></ul>About You <ul><li>You have substantial experience working at a management level within a person-centred care and support environment, ideally in a sheltered housing setting.</li><li>You hold a Level 4 in Housing, or willing to work towards achieving this qualification.</li><li>You bring strong knowledge and understanding of the national health and social care strategy for older people.</li><li>You have at least 12 months' experience leading and managing teams, including the ability to manage staff performance, handle formal disciplinary processes, and support the development and retention of talent.</li></ul>Why Join Abbeyfield Living Society? We're committed to recognising and rewarding our team members. Working with us comes with a range of benefits, including: <ul><li>Up to 31 days paid leave pro rata, including bank/public holidays</li><li>Comprehensive induction</li><li>Claim back healthcare expenses with Medicash</li><li>Life Assurance</li><li>Pay progression within role based on skills and contribution</li><li>Learning and career development opportunities</li><li>Occupational sick pay</li><li>Company pension</li><li>Discounted gym membership</li><li>Cycle-to-work scheme</li><li>Striving for independent accreditation as a menopause friendly organisation</li><li>Opportunity to obtain Blue Light Card discounts</li></ul>You can find out more about what makes working for Abbeyfield great by visiting our website <a href="http://www.Abbeyfieldliving.org.uk" target="_blank">www.Abbeyfieldliving.org.uk</a> If you would like to know more or arrange a visit, please email <a href="mailto:k.taylor@abbeyfield.com" target="_blank">k.taylor@abbeyfield.com</a> INDSS

Housing Manager - Independent Living

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Sussex and Kent. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £14.46 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. A valid Driving License and access to your own car is required for this role. More about your role This role covers Middlesbrough and the surrounding areas managing approximately 400 homes. This is a part time role(29hours per week) working 4 days a week working Tuesday to Friday. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Community Safety Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld, and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods. The essential criteria for this is listed below: <ul> <li>Social housing experience in a Housing Officer role or similar. </li> </ul> <ul> <li>Tenancy Management/ Tenancy Sustainability experience. </li> </ul>For more information, please download our job profile available on our website. This role is based in and around our communities with home working also included. More about you We need you to have excellent communication skills ensuring a polite and courteous manner, this is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore, you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously. We're looking for someone with strong verbal and written communication skills, capable of managing a busy workload with confidence. You'll be adept at prioritising tasks, multi-tasking effectively, and meeting deadlines while delivering high-quality outcomes." A basic DBS check is mandatory for this role. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Community Housing Manager (Housing Officer - Part Time)

Job Details Job Title: Resettlement and Inclusion Team Manager Section: Resettlement and Inclusion Team Salary: Grade 9 Location: Dudley Contract: Full-time, Fixed Term 2 years We are seeking an experienced Resettlement and Inclusion Team Manager to lead a dedicated team delivering high-quality housing support and resettlement services. This is a pivotal role in shaping and managing services that support refugees, vulnerable individuals, and those at risk of homelessness, ensuring compliance with legislation and best practice. You will provide strategic leadership, oversee operational delivery, and drive continuous improvement across the Resettlement and Inclusion Team. Working closely with internal departments, elected members, and external partners, you will ensure that our services are effective, inclusive, and responsive to community needs. Key Responsibilities <ul><li>Lead and manage the Resettlement and Inclusion Team, ensuring high performance and professional standards.</li><li>Develop and implement strategies, policies, and procedures to meet service objectives and statutory requirements.</li><li>Oversee delivery of government refugee resettlement schemes and homelessness prevention initiatives.</li><li>Manage budgets effectively, ensuring value for money and financial accountability.</li><li>Build and maintain strong partnerships with stakeholders, including community representatives and external agencies.</li><li>Ensure compliance with safeguarding, health and safety, and equality policies.</li><li>Drive continuous improvement, innovation, and customer satisfaction across all services.</li><li>Represent the Council at regional and national forums, promoting best practice and sharing learning.</li></ul>We are looking for a proactive leader with: <ul><li>Operational experience working in a relevant housing environment</li><li>Proven track record in staff management, performance monitoring, and service improvement.</li></ul><ul><li>Strong knowledge of housing law, refugee resettlement schemes, and homelessness prevention.</li><li>Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.</li><li>The ability to work collaboratively within a local government context.</li><li>Commitment to equality, diversity, and community cohesion.</li></ul>Qualifications: <ul><li>Minimum A-level standard or equivalent (GCSE Maths and English at grade C or above).</li><li>Relevant professional qualification (or willingness to work towards).</li><li>Evidence of ongoing professional development and management training.</li></ul>Workplace Attendance: Working in the office 3+ days a week (pro-rata) So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Team Leader RIT JD.doc Team Leader RIT PS.doc Employee Benefits List.pdf

Team Leader

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Advance knowledge of housing legalisations/regulations and conflict resolution</li> <li>Ensure compliance with Regulator of Social Housing standards</li> <li>Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date.</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab's Law.</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience.</li> <li>Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims</li> <li>Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession.</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Tenancy Manager Location: Reading Town Centre (just opposite the train station) Contract: Full-time, Permanent We're looking for a Tenancy Manager to join a growing property management team based in Reading town centre. This is an exciting opportunity for a driven, customer-focused professional to play a key role in delivering exceptional tenancy services and ensuring residents enjoy a smooth, high-quality experience throughout their tenancy. About the Role As a Tenancy Manager, you'll oversee all stages of the tenancy lifecycle, from move-ins and renewals to move-outs, ensuring processes are handled efficiently, compliantly, and with great attention to detail. You'll communicate clearly and empathetically with tenants, manage documentation and legal notices, and collaborate closely with colleagues across departments to maintain high service standards. Key Responsibilities <ul> <li>Manage all tenancy processes including move-ins, renewals, and terminations.</li> <li>Handle tenant queries and complaints professionally, providing timely, effective resolutions.</li> <li>Ensure all tenancy documentation and records comply with current legislation.</li> <li>Conduct and follow up on property inspections.</li> <li>Liaise with internal teams such as Maintenance, Lettings, and Customer Service for smooth operations.</li> <li>Contribute to data accuracy, reporting, and continuous service improvement initiatives.</li></ul>About You <ul> <li>Experience in residential tenancy management or property administration.</li> <li>Strong understanding of UK tenancy legislation and compliance requirements.</li> <li>Excellent communication and organisational skills with a proactive, detail-oriented approach.</li> <li>Confident decision-maker able to work both independently and collaboratively.</li> <li>Committed to providing an outstanding customer experience.</li> <li>ARLA qualification (or willingness to work towards one) desirable.</li></ul>What You'll Gain You'll be part of a supportive team, with opportunities to grow in a rapidly expanding company that values professionalism, collaboration, and exceptional service delivery.

Tenancy Manager

Housing Manager Salary £32,000 to £38,000 per annum, depending on skills, experience and qualifications Fixed Term Contract (8 months), (37.5 hpw), Central London We can't offer a CoS for this role Home, a place where you belong Are you ready to make a real impact and become the friendly face our customers rely on? You'll help shape safe, vibrant communities where people truly want to live, while also ensuring our income is maximised. By joining our dynamic London team you'll make a genuine difference every day providing first class customer service and delivering our customer promise. What You'll Do <ul><li>Get to know our communities through visibility and engagement-your presence matters!</li><li>Manage a portfolio of neighborhoods, supported by our brilliant Community Housing Assistants.</li><li>Tackle anti-social behavior, respond to queries, collect rent and resolve complaints with empathy and efficiency.</li><li>Oversee the voids process, working closely with local authorities.</li><li>Carry out estate inspections, liaise with contractors, and ensure safety and compliance checks are up to scratch.</li></ul>Why Join Us? You'll join our vibrant organisation covering our colleague who's currently on maternity leave. Although it's a fixed term post, you'll open the door to our opportunities within the organisation, who knows if this will be the stepping stone into a career with Home Group! Be part of one of the UK's top 10 Great Places to Work! You bring <ul><li>Experience in housing management, housing law, and ideally universal credit.</li><li>You have (or are working towards) Chartered Institute of Housing Level 3.</li><li>You're super organised, proactive, and resilient.</li><li>You're passionate about customer service and genuinely want to help others.</li><li>You're confident working with external partners and stakeholders and working independently in the community, as well as being part of a team.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The Practical Bits <ul><li>You'll spend time in your community patches of Woodford, Barking, Dagenham and Ilford, with regular office meetups and remote admin days.</li><li>Flexible working hours - we mainly work Monday to Friday, with occasional evenings, you shape your own diary.</li><li>You'll need a vehicle insured for business use (we pay your mileage).</li><li>Standard DBS check required (we pay for that).</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year</li><li>2 paid volunteering days each year</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Career path with development and an excellent training package.</li><li>Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us , for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> . South West Rented Portfolio 3 Portfolio

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.77 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Housing Manager Salary circa £32,000 - £38,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Permanent, Full time (37.5 hpw) Hybrid working covering a patch located in Barnett, London and Office location Harrow. We can't offer a CoS for this role Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Northwest London. As our Housing Manager you'll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. What you'll do <ul><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.</li><li>You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).</li><li>Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.</li><li>Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.</li><li>Managing our voids process including liaising with local authorities.</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc</li><li>Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>This is a hybrid role and in an average week, you'll spend time working from our community patches, Home or our Office in Harrow.</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office.</li><li>There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview</li><li>We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!</li><li>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> London and South East Supported Portfolio 2

11 Housing services manager Jobs