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Job Description This position is only open to Internal Applicants at Brent Council. Salary range: £49,083 - £52,116 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time An excellent offer... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post At Brent, we have an established specialist service to assist families and pregnant people facing homelessness. This is a fast paced and dynamic service. You will manage a frontline service and a team of officers responsible for delivering high quality service to families, some of which may have complex needs. Your team will manage a caseload and determine options suitable for applicants whilst managing service user expectation. You will lead and provide support and guidance to officers, ensuring that duties under homelessness legislation are fulfilled. You will develop your team to work flexibly with applicants as we recognise that no two households are the same. The Person You must be able to demonstrate comprehensive knowledge and understanding of homelessness legislation and case law, coupled with hands on experience of preventing homelessness and making statutory decisions. You will have a thorough understanding of prevention options, extensive experience of preventing homelessness successfully with excellent negotiation skills. You will be experienced in people management and leading a team to successful outcomes. A people focussed person, you will be passionate about customer service and take pride in delivering an excellent service. You will be highly motivated, passionate, ambitious, able to motivate your team and ready for a new challenge. Closing date: Sunday 29 September 2024 23:59 Candidates selected for the next stage of the recruitment process will be notified by 30th September. Interviews are scheduled to take place on 3rd October Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding 'internal only' roles to external candidates may lead to disciplinary action being taken. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Team Leader - Homelessness Prevention and Relief

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Medford House in Purley and may support at other local developments. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: Relief but will be during Monday to Friday. We can be flexible around school hours. Salary: £13.37 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

Job Title: Tenancy Manager Location: Crowthorne House Brand: LRG Salary: £27,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm. About Leaders: Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul> <li>You'll be expected to provide excellent levels of both telephone and written communication.</li> <li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site </li> <li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li> <li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li> <li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li> <li>Dealing with non-managed deposits that are part of the No Deposit Scheme </li> <li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units </li> <li>To maintain high levels of communication to internal and external customers </li> <li>To act as a consistent contact point for our non managed clients</li> </ul>What are we looking for: <ul> <li>Excellent communication, written and verbal </li> <li>Professional telephone manner </li> <li>Organisational skills, time management and attention to detail </li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company </li> <li>Market leading training and ongoing professional development </li> <li>Access to a diverse portfolio of properties </li> <li>Supportive and collaborative team environment </li> </ul>Benefits: <ul> <li>Competitive base salary and additional incentives </li> <li>Quarterly and yearly awards including trips abroad </li> <li>Salary sacrifice pension scheme </li> <li>Generous Holiday allowance, increasing by 1 day per year based on service </li> <li>Excellent Parental leave and newly introduced Fertility policy </li> <li>Staff discounts </li> </ul>Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Crowthorne House Wokingham Employment type Full-time Driving Licence Required No

Tenancy Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a Relief House Manager to join our team in Bristol. Our developments offer modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: to be discussed as a Relief contract but will be Monday to Friday. We can be flexible around school hours. Salary: £13.37 per hour Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job Introduction We're seeking someone with significant leadership experience within social housing to join us as Head of Housing Operations. This is a senior role where you'll provide strategic vision and operational leadership across a range of teams including neighbourhood, engagement and housing allocations. You'll motivate colleagues and inspire outstanding performance that places the customer first whilst ensuring value for money. Housing Operations is part of our overall Adult Services area, so you'll be improving outcomes for vulnerable people. This is a time of opportunity and challenge within social housing, with new customer standards and regulatory requirements. You'll be involved in shaping our offer to our 14,500 tenants in 11,000 Milton Keynes City Council homes. Main Responsibility <ul> <li>Lead our neighbourhoods and allocations teams.</li> <li>Manage budgets creatively.</li> <li>Demonstrate excellent written and verbal communication, expert knowledge in government policy, proposals, directives and legislation relating estate management, tenancy services and the operation of the housing register.</li> <li>Manage our housing register to make best use of our housing stock.</li> <li>Work with our Housing systems to team to improve business processes and drive efficiency.</li></ul>The Ideal Candidate <ul> <li>A degree level qualification and/or significant relevant experience in a senior leadership role in social housing. If you do not hold a degree in housing management, you will be willing to study for one.</li> <li>Can inspire others to deliver excellence to customers.</li> <li>Ability to explain complex information to a range of audiences.</li> <li>Able to promote and maintain a culture of collaborative and consultative working between services, council members, internal colleagues, and external partners.</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul> <li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li></ul><ul> <li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li></ul><ul> <li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li></ul><ul> <li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li></ul><ul> <li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Head of Housing Operations

The vacancy REPLACE THIS BOX OF TEXT WITH THE VACANCY DETAILS. PLEASE BE AWARE THAT THIS WILL BE THE ONLY SECTION THAT WILL FEED INTO THE JOB BOARDS. About us At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Housing Manager

Job Description Salary range: £39,264- £45,021 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and Brent council owned sites across the borough Are you an ambitious Housing Officer looking for a new challenge where no two days are the same? We're seeking Area Tenancy Managers to join Brent's Housing Management Service and help us deliver our fantastic transformation agenda. The Housing Management Service is undergoing an exciting restructure designed to improve wellbeing and access to training and development for our staff. This transformation will allow you to focus on creating meaningful change within your housing patches, making a tangible impact on the community. Apply now, or to learn more about our roles and benefits package, please visit brenthousingcareers.com About the post As an Area Tenancy Manager (Housing Officer), you'll manage the end-to-end tenancies for a patch of social tenants or licensees. You'll have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing holistic, person-centred support. With a consistent housing patch, you'll improve the quality and perception of the Housing Management Service. You'll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent's estates and homes are good quality, safe, and secure. You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation. The ideal candidate We're looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You should have a great sense of humour, team spirit, and strong customer service skills with a focus on empathy and tenant satisfaction. Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential. You'll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career. Working for Brent Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. We offer manageable workloads with consistent housing patches, opportunities for training and career development across various housing service areas, and a supportive team culture where laughter and friendships thrive. Additionally, we operate a hybrid working model with office or on-site presence three times a week. For more information about our benefits package, please visit brenthousingcareers.com Additional information For an informal discussion about the role, please contact <a href="mailto:george.kocklebergh@brent.gov.uk" target="_blank">george.kocklebergh@brent.gov.uk</a> We will be regularly reviewing applications and conducting weekly interview panels. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found at <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>. Job Description

Area Tenancy Manager (Housing Officer)

The role Housing with Support Manager Nottingham £34,140 Overall responsibility The Area Manager for Later Living Services is responsible for up to 800 geographically dispersed units of accommodation split between Category 1 age designated accommodation, Category 2 sheltered accommodation and leaseholder/shared ownership accommodation. Properties may be centred around community provision, in blocks or dispersed. The post holder will recruit, train, lead, manage and support a team of site-based colleagues and will be responsible for all aspects of operational activity to include:<ul><li>Improving key performance around quality assurance, occupancy, debt, ASB management, customer engagement, complaint handling, safeguarding and compliance (list not exhaustive).</li><li>Contribution to and delivery of the later living strategic plan at a local level and drive a continuous improvement culture whilst maintaining a focus on colleague competency and wellbeing.</li><li>Raising customer voice and encouraging input to help shape services at a local level and building relationships with key stakeholders to support that delivery</li></ul><ul><li>Making sure local service delivery is compliant with all regulatory, statutory, and internal governance/policy requirements.</li></ul>We are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the service providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met.This should all be evidenced on your CV. What you'll need to succeed<ul><li>To be successful in the role you will need expert knowledge of providing services to older persons, and a good understanding of housing management</li><li>You will be delivering advice and support to customers with a wide variety of needs, and will need to be able to work effectively in partnership with external agencies including the local authority</li><li>As an expert in the area it is essential that you can demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding. You will need to have good administration skills, including the use of IT reporting and procurement systems</li><li>You will work with customers to provide a range of stimulating and interesting activities to support customers' wellbeing and promote a sense of community. Above all you will need to be able to provide a supportive and reassuring presence to our customers, and to be able to respond flexibly during these challenging times. </li><li>You will be required to work at weekends on a rota.</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV. Please can you all ensure that you complete the supporting statement to highlight the qualities that you can bring to the role. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Job Description Job Title: Housing Manager Contract Type: Permanent Salary: £35,137 - 36,358 per annum Plus £4000 London Allowance. Working Hours: 37.5 hours per week. Working Pattern: 9-5 Monday - Friday Location: Bank House, Lambeth If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Manager You will Our aim is to improve the quality of life for the residents who live in our Extra Care services, enabling them to live independently and play an active role in their communities. In this role, you will be required to deliver an effective housing management service for our partners and stakeholders that meets the demands of our customers living in specified housing service. You will champion a strong ethos of partnership working in order to support common goals and objectives, safe practices, contractual requirements and creating mutually beneficial opportunities at all times that puts customers at the heart of what we do. About you We are looking for someone with. <ul> <li>Proven experience of relationship management within a housing environment. </li> <li>Proven track record of effective stakeholder management, both internally and external to the organisation. </li> <li>Experience of housing and facilities management including voids, lettings and arrears. </li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (pro rata)</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Relationship management <ul> <li>Be the "on site" main point of contact and key operational liaison for our partners and stakeholders (where required).</li> <li>Be able to respond to and deal with issues that may arise on a daily basis with a solution-focused and approach.</li> <li>Organise regular meetings with the required partners/stakeholders to build a pro-active relationship management agreement where we work to deliver identified common goals and objectives as per contractual requirements.</li> <li>Actively build positive relationships with all key stakeholders through collaborative partnerships, by holding regular check-ins, meetings and feedback sessions where we work to identified common goals and objectives.</li> <li>Attend forums, tasks groups and networking events to promote and position Riverside as the preferred provider in the area.</li> <li>Organise and pro-actively participate in all customer meetings (including partnering customers), representing the organisation and promoting an ethos of partnership working as per contractual requirements.</li> <li>Identify and record all actions and lead on delivery of Riverside's actionsthe agreed time frame.</li> <li>Be the lead and Riverside's main point of contact when dealing with all Riverside departments when meeting the housing needs of our customers.</li> <li>Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.</li></ul>Leading a service <ul> <li>Manage the service as per contractual requirements, meeting KPI's identified within the contract and reviewing contract performance on a regular basis.</li> <li>Lead on the delivery of the service level agreement between all identified partners including; onsite care providers, cleaners and other third party providers. </li> <li>Participate in the setting and management of service budgets and monitor spend by accessing the finance system, reporting budget variances to the budget holder.</li> <li>Produce reports and other written documentation as required to support contract delivery.</li> <li>Work with customers and colleagues to deliver the objectives within Riverside's Corporate Plan. </li> <li>Co-ordinate and facilitate any project related to the partnership.</li> <li>Effectively manage customer engagement through co-production activities including meetings and events to ensure a high level of customer satisfaction.</li> <li>Promote the service by organising open days, working with the local community to develop social integration and promoting the communal facilities in the service (where appropriate).</li> <li>Line manage a team, working together to set expectations, facilitate regular meetings to communicate effectively, hold check-ins with colleagues to support and guide colleagues to fulfil their potential. </li> <li>Ensure all aspects of facilities and hospitality services are effectively managed including that the bar and restaurant are guaranteeing the highest level of customer service (where we have catering facilities).</li> <li>Oversee the guest bookings and quality of rooms (if providing this service)</li></ul>Housing and income management <ul> <li>Ensure compliance with Health &amp; Safety legislation and other regulatory obligations, carrying out inspections, assessing risk, putting in control measures and reporting risks.</li> <li>Manage and report responsive repairs for the accommodation (including any partner accommodation), liaising with contractors and being the main point of contact for contractors for customer accommodation and communal areas.</li> <li>Working in partnership with asset and compliance colleagues to ensure our properties are safely managed, carrying out inspections and follow up on any outstanding actions.</li> <li>Manage empty properties, ensuring that they are referred to asset colleagues for void work and follow void procedure to ensure flats are ready to let.</li> <li>Manage an effective housing allocation and referral pathway into the service, including assessments, providing moving-in and settlement support and ensuring customers are able to access the service as quickly as possible.</li> <li>Be responsible for ensuring the rental income for the service by is received, supporting the process with customers by; providing guidance and advice in relation to benefits applications, working with colleagues to ensure rent payments from customers are paid on time, supporting resolution or queries and managing any arrears to minimise any losses.</li> <li>Oversee customer billing/charging for housing, hospitality (where we have these facilities) and ensure payments are managed and monitored effectively.</li> <li>Ensure the service is secure at all times, with appropriate tools/methods eg. CCTV, Alarms and support customers with advice in relation to managing their own security.</li></ul>Other information <ul> <li>You will be a 'located' worker and expected to work on-site.</li> <li>You will be required to work flexibly to meet customer and business needs, which may include out-of-hours working and participating in an "on-call" rota.</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.</li> <li>Use the Lone Worker system as and when necessary.</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy &amp; Procedure framework e.g. Health &amp; safety, safeguarding, dignity at work, GDPR, cash handling, etc.</li> <li>Deliver your role in line with the Riverside company values - "Our Riverside Way".</li> <li>Participate in team meetings, attend regular supervisions and reflective practice sessions.</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven experience of relationship management within a housing environment. </li> <li>Proven track record of effective stakeholder management, both internally and external to the organisation. </li> <li>Experience of housing and facilities management including voids, lettings and arrears. </li> <li>Previous experience of working with customers in a care &amp; support setting.</li> <li>Up-to-date knowledge of legislation, regulations and standards relating to social housing and income collection, welfare reform and Universal Credit. </li> <li>Results driven with strong analytical skills and experience of providing meaningful management information. </li> <li>Customer-focussed with excellent written and verbal communication skills and live the Riverside values.</li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>knowledge and awareness of the older LGBT+ communities needs, and as a minimum an attitude that supports a commitment to equality and diversity and awareness of these specific needs.</li></ul>Desirable <ul> <li>Previous experience of managing a team.</li> <li>Knowledge of working in older people's environment and an understanding of finance such as benefits, personal budgets and self-payment.</li> <li>Experience of using housing management/income collection ICT systems.</li></ul>

Overview Are you passionate about making a difference in the lives of experiencing rough sleeping or homelessness? So are we! At Change Grow Live (CGL) in Hull, we believe everyone in our community has the right to a safe, healthy, and purposeful life. Our aim is to engage with people who are rough sleeping or at risk of homelessness, providing holistic support through all stages of treatment, including assessment, prescribing, access to detox and rehab, and addressing the comprehensive needs to sustain engagement. We are actively seeking a passionate and resilient Team Leader to join our Hull service, where you will play a central role in facilitating positive change for individuals effected by homelessness and street-related challenges. Our team is composed of dedicated and nurturing professionals who are committed to developing innovative ways to support individuals in the spaces they are comfortable in. Where: Hull Hours: Full Time. 37.5h per week Full Time Salary: £34,700.09 - £36,635.38 dependent on experience. Contract Type: Internal Secondment which will end on 31st March 2024. Responsibilities About Us: In this pivotal role, you'll be an integral part of our leadership team. You will play a central role in supporting recovery workers and establishing meaningful relationships with diverse stakeholders and partner organisations. Your efforts will make a profound impact on the well-being of individuals facing homelessness and substance use, as we actively pursue innovative solutions. We are looking for enthusiastic individuals and friendly faces to help support people in leading healthier lives. Responsibilities: <ul><li>Lead and inspire a multi-disciplinary team to deliver high-quality support to rough sleepers and those at risk of homelessness.</li><li>Your role involves guiding your team through operational line management, including supervision, appraisal, performance, and sickness management.</li><li>Foster a compassionate and inclusive environment where every person is treated as an individual, with flexibility, curiosity, and active listening being central to our approach.</li><li>Empower your staff to instill hope, offer choices, and create opportunities for service users, supporting them in realising their full potential.</li><li>Collaborate with your team and the Designated Safeguarding Lead to identify and mitigate risks for service users.</li><li>Provide values-based feedback and enhance service user outcomes through observed practice.</li></ul>About you: <ul><li>Educated to degree level or equivalent relevant experience. </li><li>Knowledge and experience of developing and leading health and social care services and delivering services which evidence high performance and quality standards. </li><li>Significant experience of leading teams who work with families where children are subject to social care intervention. </li><li>Knowledge of current legislation surrounding children, young people, and safeguarding practice </li><li>Able to lead, inspire and develop a team. </li><li>Excellent verbal and written communication skills and able to use common MS Office applications (Word/Excel/Outlook) </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days". </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and </li><li>Employee Assist Programme Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Generous Refer-a-Friend scheme</li></ul>Does this role sound perfect for you? if so, please take a look at our job description. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Please note, interviews are scheduled for Wednesday 25th September 2024. Salary Range (pro rata if part time) CGL points 31 to 33 (£34,700.09 - £36,635.37) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Gemma Cockerham | <a href="mailto:gemma.cockerham@cgl.org.uk" target="_blank">gemma.cockerham@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Team Leader - Homelessness Prevention

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for a Relief House Manager to join the team to cover ad hoc shifts around Hertfordshire and Essex. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.37 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Casual House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Casual House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the support you need to help you meet your career goals. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not currently offer sponsorship for any of our roles. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

12 Housing services manager Jobs