Head of Membership

Job title: Head of membership

Band: 2

Salary: £53,550 to £58,632 depending on experience

Location/base: Hybrid – a combination of working from home and in the Coventry office

Hours: 35 hours per week

About you

We’re seeking an exceptional leader with extensive experience working in a membership organisation to drive CIH’s membership, member engagement and events offer.

You’ll have a strong understanding of what it takes to lead high-performing, specialist teams, paired with a high level of personal integrity. Excellent communication skills are essential, as you’ll be responsible for building relationships with stakeholders at all levels and presenting complex ideas in clear, accessible ways.

With a keen commercial mindset, you will play a pivotal role in supporting the organisation to achieve our growth, engagement and retention goals, whilst ensuring exceptional member experience and satisfaction.

How to apply
For an informal chat about this role, please contact Sarah Dunkerley, Director of membership and professional development - sarah.dunkerley@cih.org.

For details of how to apply please visit our careers page - Careers & Vacancies | Chartered Institute of Housing (CIH).

CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community. If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.

Closing date for applications: Monday 24 March 2025 at 5pm.

Interviews due to take place: Monday 7 and Tuesday 8 April 2025 in our Coventry office.