Head of Neighbourhoods - Thamesmead
Our Vacancy
We’re looking for an exceptional Head of Neighbourhoods to work within Thamesmead locality, within the South Operations team. You will lead and manage the strategic planning, coordination, and delivery of a comprehensive range of neighbourhood services for Thamesmead comprising circa 10,000 properties.
The Head of Neighbourhoods will oversee the operational management of housing and neighbourhoods within Thamesmead in line with corporate and departmental requirements. This role will plan and manage activities, resources and people to provide a high-quality service with residents’ expectations and needs at the heart of all that you do. This role will also ensure the delivery of high-quality neighbourhood and place management for all tenure types within Peabody’s homes and maximise customer satisfaction.
The Head of Neighbourhoods – Thamesmead will have access to local hubs which should be used as their principle places of work (working equivalent to four or more days from local office or site).
What You’ll Lead
- To develop, set, measure, deliver and report on performance standards and targets and to provide a consistently high level of service to the business and our customers. Aiming to exceed customer expectation and regulatory standards to ensure Peabody is an upper quartile RP on cost and performance.
- To prepare and manage the annual Neighbourhood budget in accordance with the service area and corporate business plan.
- To lead cross function project teams to deliver service improvements and work strategically to improve services and raise customer satisfaction.
- To ensure good and effective relationships exist with all stakeholders, partners, and external agencies.
- To ensure that an efficient, responsive, and effective out of hours service is in place.
- To ensure that value for money is considered for all activities.
- To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures, and best practice for your area of responsibility.
- To develop and enable a performance culture, collaborating with leaders across relevant Directorates to facilitate transformational change whilst acting as a role model with regards to all of Peabody’s values and behaviours.
- To provide effective visible leadership to your team ensuring that challenging objectives and requirements are met within a positive and performance focused environment.
- To ensure the ongoing professional development of the team encouraging individuals to set challenging objectives, work with and learn from one another and promote this ethos widely.
- Provide housing operations expertise to your team and the wider business by using your knowledge of mixed tenure management, legislation, regulatory standards, and good practice to inform sound decision making.
- Create and implement a process of continuous quality monitoring of operational standards through internal audits and checks that identify and remove ineffective practices.
- Lead on service delivery coordination whilst providing a “holistic view” of all services within your area including those services outside of your direct area of responsibility: Environmental Services, Contact Centre, Communities, Responsive Repairs and Asset Management.
What You’ll Need
- The ability to make sound decisions and think in a strategic and innovative way to improve service delivery.
- Demonstrable housing management experience across the full range of disciplines.
- Excellent communication skills; proven record of preparing and delivering persuasive, high quality, written and verbal reports and presentations within the organisation up to Executive and committee level and externally.
- Experience and awareness of community regeneration, community safety, tenancy management, leasehold management, and resident inclusion.
- Experience of liaison with statutory and voluntary organisations at a management level.
- Substantial experience of providing effective customer focused service, preferably in a social housing setting. With a demonstrable track record of improving services and aligning services to meet to needs of the customer.
- Proven experience of successfully leading, managing, and coaching employees and supporting them through times of change.
- Experience of successful project management and leading multi-discipline teams.
- Knowledge of housing legislation, regulation procedure and good practice.
Why Join Us?
At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
You’ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes.
What We Offer
- 30 days’ annual leave plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme, including family-friendly options and access to a discount portal
- 4x salary life assurance
- Up to 10% pension contribution
Please Read Before Applying
Peabody does not provide sponsorship as a licensed UK employer.
Interview Dates: Interviews will take place on 20th May on site in Thamesmead
If you have any questions, please contact Talent Specialist Ryan Loasby at ryan.loasby@peabody.org.uk.
The closing date for this role will be 12th May. However, we reserve the right to close the advert early depending on application volume and quality.
If this sounds like the right opportunity to lead one of the most critical service areas in the organisation—shaping fairness, accountability and trust for thousands of residents—we’d love to hear from you.
Please apply by submitting an anonymised CV and a short statement explaining your suitability for the role.