Heat Network Consultant

The Company

Chirpy Heat is a leading provider of heat network consultancy in the housing sector aiming to deliver simply better heat networks for customers, landlords and the environment. We are purpose-driven business who take looking after our people and the planet as seriously as profit.

We work on all aspects of heat networks – both communal and district schemes - to improve their performance for clients and customers including:

• Strategic planning and management
• Compliance with regulation and quality standards
• Skills, training, policy insight and governance
• Contract specification, procurement and management (eg metering & billing)
• Customer support and communications
• Financial management and tariffs
• Network performance optimisation and decarbonisation
• Data analysis and monitoring

We are a friendly, dynamic business with a work ethos based on problem solving, collaboration, innovative ideas, creative solutions and enthusiasm.

Our Vision: To deliver simply better heat networks. For clients, for customers and for the low carbon future.

Our Mission: High quality, independent and innovative support for property managers with one aim; creating simply better heat networks.

Our Purpose:

1. To help create the affordable, low carbon future for all of our homes.
2. To provide advice that is independent and focused on the needs of our clients and their customers.
3. To keep learning about the challenges of housing and property management and what that means for our business.
4. To help housing and heat network managers to bridge the information, knowledge and experience gap that prevents them from delivering better, lower cost, lower carbon services to their customers.
5. To be an advocate and champion for housing and heat network managers in the heat network sector, regulators and government.
6. To share our passion with clients, their customers and the Chirpy Team for the delivery of affordable heating and homes for everyone, particularly those in underserved communities.

Our Clients: Our clients are housing and property managers that operate heat networks, with a focus on networks that serve social housing with end customers on low incomes and in underserved communities. This includes, but is not exclusive to, Housing Associations, Local Authorities and Managing Agents.

Further information about us and our work is available at Chirpy Heat.

The Role

The Heat Network Consultant will help lead the work of Chirpy Heat, developing and delivering projects, as well as providing support to others.

While this is a full-time role, we also welcome applications from people looking for part-time, compressed or flexible hours, with a minimum contract of 4 days / 30 hours per week.

All our staff work at least some of the time at home. We have an office in Southwell, Nottinghamshire, however many of our team are located across the UK and work remotely.

The Benefits

In addition to an attractive salary, we also offer all staff an attractive benefits package which includes:

• 6% contribution to your pension
• Discretionary profit and performance-related annual bonus
• Flexible working with time off in lieu
• 25 days leave, bank holidays, an additional day off for your birthday, a volunteering day, plus an additional 3 Christmas closing days
• Opportunity to work abroad two weeks per year
• Opportunity to join our private medical insurance scheme
• Cycle to work and EV car leasing schemes
• Learning and training opportunities to meet your ongoing development needs

Duties & Responsibilities

Project Delivery

• Leading and Delivery of multiple Chirpy Heat projects.
• Detailed assessment of information and data to create in-depth analysis, reports and action plans for clients.
• Presentation of analysis and reports to clients and engagement with their teams for feedback on projects as they develop.
• Reporting to the Chirpy Heat team on project progress, identifying any client and resource issues.
• Presentation and delivery of engaging training sessions and briefings on heat network regulations and the key operational, compliance, and management considerations.
• Time and budget management.

Team Approach

• Collaboration across the Chirpy Heat team to prioritise and deliver projects and services to a high standard and on time.
• Maintain effective working relationships with clients and colleagues, including attending meetings, producing activity and progress reports and identifying opportunities to exceed client requirements.
• Support our Client Relationship Directorate by working with potential new clients/contacts and providing excellent project support.
• Contribute to the strategy of the business, making suggestions for innovation and further improving the services provided.
• Attend networking events and liaise with external partners to represent and promote Chirpy Heat and our clients.
• Speak and present at relevant events and conferences.
• Contribute to our case studies, website, blog and social media content.

Knowledge & Understanding

This role is focussed on delivering excellent consultancy services to our existing and new clients. Housing and heat network knowledge is desirable. The candidate will:

• Be degree educated in a relatable subject, or have equivalent professional experience
• Have 1-3 years’ experience in an equivalent role focussing on energy efficiency and carbon reduction
• Be able to build strong relationships with clients

We are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your knowledge and experience doesn’t align perfectly, we encourage you to apply anyway or to get in touch to discuss the position further. You may be just the right candidate for this or other roles.

The Person

We are looking for smart, enthusiastic people to join our friendly, dynamic team who embrace our work ethos based on problem solving, collaboration, innovative ideas, creative solutions and enthusiasm. Ideal candidates will have the following credentials:

• Proactive
• Ability to manage time and resources across multiple projects and deadlines
• Ability to work autonomously, creatively and to prioritise work
• Positive, flexible attitude and willingness to support colleagues with their work
• Great attention to detail
• Ability to develop and maintain great relationships with clients, and a firm commitment to helping them deliver low cost, low carbon, reliable heat networks.
• Great communication skills
• Strong commitment to high quality work
• Commitment to environmental issues

Notes

• This job description may be revised in the light of changes or developments which may occur after discussion with the post holder.
• The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.
• The post holder will undertake such other duties as may be required commensurate with grade and experience.
• The post holder will use all equipment and carry out all duties in a safe manner in compliance with current health and safety legislation and regulations.

Person Specification: Heat Network Consultant

Qualifications

Essential

• Degree level education or have equivalent professional experience

Experience/ Knowledge

• Experience of managing and delivering your own projects.
• Experience of working in a varied and changing environment, and demonstrating initiative and self-direction
• Ability to identify opportunities for new projects and to develop optimum project teams
• Experience of budgeting and planning
• Clear writing and data analysis skills

Desirable

• Heat network, housing or sustainability knowledge or experience

Personal Attributes

• Proactive
• Ability to work across multiple projects at the same time
• Ability to work autonomously, creatively and to prioritise your work
• Flexible work approach and ability to work as part of a small team
• Great attention to detail and good time management skills
• Ability to develop and maintain great relationships with clients
• Great communication skills
• Strong commitment to high quality work
• Commitment to environmental issues

Desirable

• Personal interest in environmental issues