Home Ownership Coordinator

Job Title: Home Ownership Coordinator

Job Location: Brindley Place

Salary: £25,000-£31,300 plus £750 Car allowance

Contract type: Permanent

Working hours: 37

About the role

Are you highly organised, detail-focused, and passionate about delivering great customer service? GreenSquareAccord is looking for a Home Ownership Co-ordinator to join our Homes and Communities team in Chippenham.

In this varied and fast-paced role, you`ll provide essential admin support to the Homeownership team, while being a key point of contact for customers, solicitors, and external agencies. From managing staircasing queries to preparing legal packs and updating records, your attention to detail and people skills will make a real difference.

Key Responsibilities

• Deliver excellent customer service to homeowners, solicitors, managing agents, and colleagues.
• Manage the team`s shared inbox and respond to or direct queries appropriately.
• Handle shared ownership and leasehold processes, including staircasing and sales.
• Prepare and send sellers` information packs (LPE1/FME1 forms).
• Maintain accurate records and update the Housing Management system (Orchard).
• Support with intermediate rent and garage tenancies, including contracts and payments.
• Process invoices and assist with service charge and financial admin.
• Provide general admin support including correspondence, document handling, and call management.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

Essential:

• Strong admin and organisational skills.
• GCSE-level (or equivalent) verbal, numerical, and reasoning skills.
• Excellent communication skills and ability to deal with a wide range of stakeholders.
• Able to prioritise a busy and varied workload.
• A customer-focused approach with the ability to handle sensitive or challenging situations.

Desirable:

• Experience with housing systems (e.g., Orchard, MIS).
• Understanding of leasehold and shared ownership processes.
• Knowledge of service charges and property management.
• IRPM or ARLA qualifications or training desirable but not essential.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• One day off for your birthday
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.