Search

Home Ownership Officer

Sheffield City Council HQ
locationSheffield, UK
PublishedPublished: Published today
Housing / Neighbourhood management
Full time
The Home Ownership & Revenues Unit (HORU) are looking to recruit a HORU officer to help deliver a quality customer-focussed service to customers and service partners, in respect of:
  • Right to Buy - Coordinating the sale of Council properties under the Right to Buy scheme in accordance with Statutory legislation.
  • District Heating - Monitoring and managing customer heating accounts of approximately 6000 properties. Which involves billing, monitoring payments / usage, producing statements and dealing with general enquiries
  • Business Management / Revenues & Collection - Providing a suite of business management services to all housing related teams within the place portfolio. This includes co-ordinating the billing and collection of sundry debts in relation to rechargeable repairs, RTB charges and other housing charges. This involves monitoring and liaising with the Central Debt recovery Team and legal services with regards to the recovery of income.
The successful applicant must have good communication skills and be able to communicate effectively with customers / debtors and service using written, face to face and telephone methods.

You will need to demonstrate a good knowledge and experience of using Excel, both using existing spreadsheets and creating new ones to interrogate large amounts of data.

Please note this post is currently under review and the Job description and grade could be subject to change

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

All successful candidates will be required to complete a Basic DBS check.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page