Home Ownership Officer
GreenSquareAccord
Birmingham, UK
Published 3 days ago
Housing / Neighbourhood management
Full time
Job Title Home Ownership Officer
Head Office Location: Brindley Place, Birmingham
Job Location: flexible office location
Salary - £33,400-£41,800 + £750 Car Allowance per annum
Contract type - Permanent
Working hours - Full Time (37 per week)
About the role
Duties will include (but are not limited to) review of leases, managing valuation disputes, arranging deeds of variation, resolving complex staircasing cases. You will also provide support to our Leasehold customers who wish to extend the terms of their leases or vary the terms of their lease.
You will be responsible for the management of leasehold and shared ownership stock across GreenSquareAccord, providing an end-to-end customer facing service; duties include (but not limited to): management of customer and third-party queries, resales, lease extensions, lease, and tenancy breaches, S20.
You will deliver a strong commitment to customer service and overall service excellence.
Your role will be to ensure customers and properties are managed in accordance with current legislation, regulation, and lease agreement.
You will ensure the organisation`s best interests are protected when liaising with managing agents and other external bodies.
You will be providing specialist advice and support around leasehold management to colleagues across GreenSquareAccord.
You will be able to own and manage projects and complex legal matters within the Home Ownership portfolio, working with internal colleagues, customers and external bodies to resolve them.
You will be prepared to travel and work across GSA`s whole area of operation.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You will have good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.
You will have good working knowledge of relevant leasehold, service charge and housing legislation; to include Commonhold and Leasehold Reform Act 2002.
You must have the ability to interpret residential and commercial leases, management, and service level agreements.
You will be flexible, and customer focussed - providing help and support to customers who wish to staircase.
You will be able to demonstrable record of delivering excellent customer service.
You will have experience of resident consultation.
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
-Trust based flexible working and supportive and friendly teams
-25 days annual holiday entitlement, increasing to 30 days
-One day off for your birthday
-Opportunity to buy or sell annual leave
-A defined contribution pension scheme GSA matches up to 6% contributions
-We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
-Access to Blue Light discount card membership
-Confidential Employee Assistance Programme (EAP).
-Cycle to work Scheme
-Eligible for occupational sick pay
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Head Office Location: Brindley Place, Birmingham
Job Location: flexible office location
Salary - £33,400-£41,800 + £750 Car Allowance per annum
Contract type - Permanent
Working hours - Full Time (37 per week)
About the role
Duties will include (but are not limited to) review of leases, managing valuation disputes, arranging deeds of variation, resolving complex staircasing cases. You will also provide support to our Leasehold customers who wish to extend the terms of their leases or vary the terms of their lease.
You will be responsible for the management of leasehold and shared ownership stock across GreenSquareAccord, providing an end-to-end customer facing service; duties include (but not limited to): management of customer and third-party queries, resales, lease extensions, lease, and tenancy breaches, S20.
You will deliver a strong commitment to customer service and overall service excellence.
Your role will be to ensure customers and properties are managed in accordance with current legislation, regulation, and lease agreement.
You will ensure the organisation`s best interests are protected when liaising with managing agents and other external bodies.
You will be providing specialist advice and support around leasehold management to colleagues across GreenSquareAccord.
You will be able to own and manage projects and complex legal matters within the Home Ownership portfolio, working with internal colleagues, customers and external bodies to resolve them.
You will be prepared to travel and work across GSA`s whole area of operation.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You will have good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.
You will have good working knowledge of relevant leasehold, service charge and housing legislation; to include Commonhold and Leasehold Reform Act 2002.
You must have the ability to interpret residential and commercial leases, management, and service level agreements.
You will be flexible, and customer focussed - providing help and support to customers who wish to staircase.
You will be able to demonstrable record of delivering excellent customer service.
You will have experience of resident consultation.
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
-Trust based flexible working and supportive and friendly teams
-25 days annual holiday entitlement, increasing to 30 days
-One day off for your birthday
-Opportunity to buy or sell annual leave
-A defined contribution pension scheme GSA matches up to 6% contributions
-We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
-Access to Blue Light discount card membership
-Confidential Employee Assistance Programme (EAP).
-Cycle to work Scheme
-Eligible for occupational sick pay
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.