Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Major Works programmes and home ownership functions within procedural & legislative deadlines could have a real impact on people's lives.
We aim to provide a better experience and more opportunities for residents, communities, and the dedicated people who join our growing team.
What's the role?
As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Council's leaseholders.
If successful, the main duties of your role will be to:
Excellent training and development opportunities, plus a range of benefits including:
Working flexibility and someone who has excellent customer service skills. An eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills.
Location
The job is based in Laurence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Lynn Seymour - email: HOS@lewisham.gov.uk
Please click here to view the Job Description and Person Specification
Salary
£39,150 - £40,344 per annum (SO1)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be if we agree to match a current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
Let's stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Major Works programmes and home ownership functions within procedural & legislative deadlines could have a real impact on people's lives.
We aim to provide a better experience and more opportunities for residents, communities, and the dedicated people who join our growing team.
What's the role?
As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Council's leaseholders.
If successful, the main duties of your role will be to:
- Consult with our leaseholders under statutory and non-statutory consultation. Issuing Section 20 Notices and associated bills while keeping robust records of each contract.
- Build good working relationships with the local Tenant and Residents' Associations.
- Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary. Attend Court and out of hours meetings as required.
- Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
Working flexibility and someone who has excellent customer service skills. An eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills.
Location
The job is based in Laurence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
- The job is subject to a Basic DBS check
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Lynn Seymour - email: HOS@lewisham.gov.uk
Please click here to view the Job Description and Person Specification
Salary
£39,150 - £40,344 per annum (SO1)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be if we agree to match a current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
Let's stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram