Home Ownership Officer
Job Location: Brindley Place, Birmingham
Salary: £39,000 + £750 Car allowance.
Contract type: Permanent
Working hours: 37 hours per week
At GreenSquareAccord, our mission is simple: to build better lives . Following our recent merger, we`re on an exciting journey to improve services for our customers and we`re looking for a Home Ownership Officer to help us deliver outstanding support to our leaseholders and shared owners.
This is a varied, customer-facing role where no two days are the same. You`ll take ownership of a diverse portfolio, providing expert advice and managing everything from resales and lease extensions to income collection and complex legal queries.
About the role
You`ll play a key role in delivering a high-quality home ownership service across the organisation, including:
We`re looking for someone who is organised, customer-focused, and confident handling complex cases. You`ll bring:
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Job Location: Brindley Place, Birmingham
Salary: £39,000 + £750 Car allowance.
Contract type: Permanent
Working hours: 37 hours per week
At GreenSquareAccord, our mission is simple: to build better lives . Following our recent merger, we`re on an exciting journey to improve services for our customers and we`re looking for a Home Ownership Officer to help us deliver outstanding support to our leaseholders and shared owners.
This is a varied, customer-facing role where no two days are the same. You`ll take ownership of a diverse portfolio, providing expert advice and managing everything from resales and lease extensions to income collection and complex legal queries.
About the role
You`ll play a key role in delivering a high-quality home ownership service across the organisation, including:
- Managing leasehold and shared ownership properties end-to-end
- Handling customer queries, resales, staircasing, lease extensions, and legal matters
- Investigating and resolving lease breaches, including unauthorised subletting
- Leading Section 20 consultations and ensuring legal compliance
- Collecting income, managing arrears, and representing cases in court or tribunal where required
- Carrying out estate and block inspections and engaging with residents
- Working with internal teams, solicitors, managing agents, and external partners
- Supporting new developments and ensuring smooth handover into management
- Resolving complaints and identifying service improvements
- Safeguarding vulnerable customers and managing ASB cases
We`re looking for someone who is organised, customer-focused, and confident handling complex cases. You`ll bring:
- Strong experience in leasehold or housing management
- Excellent communication skills with the ability to influence and advise a range of stakeholders
- The ability to manage a varied caseload and prioritise effectively
- Confidence dealing with challenging situations and conflict resolution
- Experience in income collection and service charge management
- Good IT skills (Microsoft Office; housing systems knowledge is a bonus)
- A proactive approach with a commitment to delivering excellent customer service.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
- 25 days annual holiday entitlement
- A defined contribution pension scheme.
- Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
- Two days paid volunteering leave per year
- Buying and selling of annual leave
- Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.