Home Ownership Officer
Platform Housing Group
Birmingham, UK
Published 5 days ago
Housing / Neighbourhood management
The Vacancy
Would you like to join our team and make a difference as a Home Ownership Officer?
We have a fantastic opportunity for a Home Ownership Officer to join our team. You'll play a key role ensuring people matter by promoting customer satisfaction, ensuring our customers receive a quality and helpful value for money service. This is a great opportunity to gain experience and new skills, as you will have exposure to a number of different teams within Platform Housing.
The Home Ownership Officer reports into a collaborative team and you will receive support and training in the role from day one. Whilst this is home-based role, you will work alongside your Home Ownership colleagues in our Birmingham Business Park office in Solihull every Tuesday. The team also meets one Thursday per month and you may be required to travel in to the office for other ad-hoc requests, however this can be discussed at interview stage.
What could you be doing as Home Ownership Officer?
If you'd like to find out more about this opportunity, please contact recruitment@platformhg.com or Alana Clarke at alana.clarke@platformhg.com
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Why Work Here?
Benefits
Great opportunities
for further development and training
Up to 28 days holiday
plus bank holidays
Workplace pension
with employer contributions of up to 12%
Company van and
uniform
Depending on role
Flexible working arrangements
with remote working widely available
iPad and mobile
phone
Depending on role
Our Values
People Matter
We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.
Own It
We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.
One Team
We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.
Be Brave
We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.
Would you like to join our team and make a difference as a Home Ownership Officer?
We have a fantastic opportunity for a Home Ownership Officer to join our team. You'll play a key role ensuring people matter by promoting customer satisfaction, ensuring our customers receive a quality and helpful value for money service. This is a great opportunity to gain experience and new skills, as you will have exposure to a number of different teams within Platform Housing.
The Home Ownership Officer reports into a collaborative team and you will receive support and training in the role from day one. Whilst this is home-based role, you will work alongside your Home Ownership colleagues in our Birmingham Business Park office in Solihull every Tuesday. The team also meets one Thursday per month and you may be required to travel in to the office for other ad-hoc requests, however this can be discussed at interview stage.
What could you be doing as Home Ownership Officer?
- You will be responsible for managing and delivering an excellent service to our shared owners, leaseholders and freeholders.
- Effectively deal with and resolve lease management queries, ensuring arrears are managed effectively in order to limit lender repossessions and dealing with rent and service charge queries.
- Provide a front-line leasehold management service including processing legal notices and applications for subletting, re-mortgages and lease extensions.
- Make necessary referrals to sustainable tenancies teams, wellbeing fund and signpost to external support agencies such as Citizens Advice and National Debtline.
- You'll have a background of working within a Home Ownership or Housing Management team with a knowledge of current leasehold legislation.
- Experience of working in an income collection role for leaseholders/shared owners and freeholders would be advantageous.
- You'll have a strong customer focus.
- You will be proactive. You'll have a strong personal drive, be flexible in your approach and be able to manage your own workload.
- Confident communicator with the ability to deal with wide range of people.
- You will possess a personal drive and determination to achieve challenging high-performance targets.
- This role also requires a Basic DBS check.
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If you'd like to find out more about this opportunity, please contact recruitment@platformhg.com or Alana Clarke at alana.clarke@platformhg.com
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Why Work Here?
Benefits
Great opportunities
for further development and training
Up to 28 days holiday
plus bank holidays
Workplace pension
with employer contributions of up to 12%
Company van and
uniform
Depending on role
Flexible working arrangements
with remote working widely available
iPad and mobile
phone
Depending on role
Our Values
People Matter
We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.
Own It
We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.
One Team
We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.
Be Brave
We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.