Homeless Centre Support Officer
Birmingham City Council
Birmingham, UK
Published 6 days ago
Homelessness
Homeless Centre Support Officer
Permanent
Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.50 hours per week
About Us
Helping homeless Birmingham families to build more positive futures
Combine your empathy with our training to create practical support for homeless people.
The challenge
Homelessness can happen to anyone - and in Birmingham it's happening to more and more people. It can lead individuals and families into a cycle that can have a profound effect on all aspects of life, from physical and mental wellbeing to sustainable employment. That's why the Council has a homelessness strategy that cuts across different services and agencies. We're focused on preventing people from becoming homeless but, if they do, we aim to intervene as early as possible to limit the impact of homelessness, help people recover and make them more resilient in the future.
Your role
You'll support households who find themselves homeless in an emergency or crisis situation. Joining one of our homeless centres located across the city, you'll be part of a team providing a 24-hour temporary hostel accommodation service. From helping with housing benefit claim forms and making plans for moving on to new accommodation, to carrying out room inspections and safety checks, it's a varied role, responding to the needs of residents.
About you
Personal strengths and values are more important than past experience, as we offer full training and plenty of support. We look for compassionate, empathic people with good customer service and communication skills. Happy dealing with a diverse range of people, including some with vulnerabilities and multiple complex needs, you'll be good at building trust and rapport. Basic IT skills are important as we'll ask you to write up brief case notes and work out simple budgets for others to use; that's why we ask you to complete a simple work-based activity at interview. You should also be ready to work shifts, including evenings and weekends, on a rota-based system.
If you're passionate about making a difference for households who are homeless, we'd like to hear from you.
For any informal enquires please contact: Richard Welch via email at
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Closing date 9th December 2024
Ref: BCC2654
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with , before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
Permanent
Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.50 hours per week
About Us
Helping homeless Birmingham families to build more positive futures
Combine your empathy with our training to create practical support for homeless people.
The challenge
Homelessness can happen to anyone - and in Birmingham it's happening to more and more people. It can lead individuals and families into a cycle that can have a profound effect on all aspects of life, from physical and mental wellbeing to sustainable employment. That's why the Council has a homelessness strategy that cuts across different services and agencies. We're focused on preventing people from becoming homeless but, if they do, we aim to intervene as early as possible to limit the impact of homelessness, help people recover and make them more resilient in the future.
Your role
You'll support households who find themselves homeless in an emergency or crisis situation. Joining one of our homeless centres located across the city, you'll be part of a team providing a 24-hour temporary hostel accommodation service. From helping with housing benefit claim forms and making plans for moving on to new accommodation, to carrying out room inspections and safety checks, it's a varied role, responding to the needs of residents.
About you
Personal strengths and values are more important than past experience, as we offer full training and plenty of support. We look for compassionate, empathic people with good customer service and communication skills. Happy dealing with a diverse range of people, including some with vulnerabilities and multiple complex needs, you'll be good at building trust and rapport. Basic IT skills are important as we'll ask you to write up brief case notes and work out simple budgets for others to use; that's why we ask you to complete a simple work-based activity at interview. You should also be ready to work shifts, including evenings and weekends, on a rota-based system.
If you're passionate about making a difference for households who are homeless, we'd like to hear from you.
For any informal enquires please contact: Richard Welch via email at
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Closing date 9th December 2024
Ref: BCC2654
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with , before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).