Homeless Prevention & Casework Officer (Outreach)
Cornwall Council
Truro, UK
Published 3 days ago
Homelessness
Job Description
Cornwall Council provides homelessness and housing register services within Cornwall. We are providing critical help and support to help people to resolve their housing need. We offer a variety of exciting and challenging roles from providing early "upstream" prevention support for people experiencing issues that may need to lead to homelessness, to helping rough sleepers to move into suitable and sustainable accommodation, and everything in between. Whatever the role, you will be working with passionate, supportive colleagues committed to make a difference to our communities and our residents.
If you have a passion for helping others and you have energy, learn quickly, are caring and have great people skills then we want to hear from you! We can teach you the rest.
The Housing Options Service has recently been through a service redesign and are now on a transformation journey. We are looking to recruit a Rough Sleeper Outreach Worker where you would be able to make a real difference to the residents of Cornwall.
This is a specialist post intended to engage with people who are sleeping rough in Cornwall and manage a case load of customers that are seeking assistance with a variety of housing related issues. This role will ensure that housing advice and assistance is delivered to a group of people who can be hard to engage with; whilst maintaining a high standard of practice and ensuring the Council's statutory duties are met in line with key performance indicators.
"The thing I love most about my job is that no day is the same. The client group I work with are just the best. Although it can be incredibly tough at times, it makes it all worth while when you get to see the amazing outcome of a client who has gone from being street homeless to having a home of their own and then down the line hear that they are doing really well. This is heart warming. It can be very rewarding at times and I have some amazing stories!" Ashleigh Evans - Homeless Outreach Officer
The post holder will work as part of county wide case work team; responding toStreetlink alerts, providing specialist advice through face to face interviews either within the office or surgery based environment or working closely with partner agencies, such as St Petrocs, Coastline and We Are With You.
The Homelessness Prevention & Engagement Outreach Worker (Rough Sleepers) will be at the forefront of the delivery of this service and will contribute to the promotion, development and improvement of a proactive homelessness prevention and relief service in accordance with the Housing Options pathway and contribute to the successful delivery of the Cornwall Rough Sleeping Reduction Strategy.
The key purpose of the team is to:
You will have a can-do positive attitude, seeking and using best practice from across the sector, valuing contributions from colleagues and service users alike.
You will regularly use reflective practice with your team to sense check service delivery.
You will have an agile, dynamic, creative and solution focused approach, which is tailored to the needs of the individual, employing a trauma informed and strengths-based approach.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check.
Please read the role profile for the full details of this role attached below in this advert
What you'll get in return:
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information:
Please note, we are unable to offer sponsorship for this role
The full role profile is attached here - Homeless Prevention & Casework Officer (Outreach) Role Profile
For more information or an informal chat about the role please contact (*Hiring Manager please provide contact details for queries)
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process.
Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.
About Us
Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council
We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Cornwall Council provides homelessness and housing register services within Cornwall. We are providing critical help and support to help people to resolve their housing need. We offer a variety of exciting and challenging roles from providing early "upstream" prevention support for people experiencing issues that may need to lead to homelessness, to helping rough sleepers to move into suitable and sustainable accommodation, and everything in between. Whatever the role, you will be working with passionate, supportive colleagues committed to make a difference to our communities and our residents.
If you have a passion for helping others and you have energy, learn quickly, are caring and have great people skills then we want to hear from you! We can teach you the rest.
The Housing Options Service has recently been through a service redesign and are now on a transformation journey. We are looking to recruit a Rough Sleeper Outreach Worker where you would be able to make a real difference to the residents of Cornwall.
This is a specialist post intended to engage with people who are sleeping rough in Cornwall and manage a case load of customers that are seeking assistance with a variety of housing related issues. This role will ensure that housing advice and assistance is delivered to a group of people who can be hard to engage with; whilst maintaining a high standard of practice and ensuring the Council's statutory duties are met in line with key performance indicators.
"The thing I love most about my job is that no day is the same. The client group I work with are just the best. Although it can be incredibly tough at times, it makes it all worth while when you get to see the amazing outcome of a client who has gone from being street homeless to having a home of their own and then down the line hear that they are doing really well. This is heart warming. It can be very rewarding at times and I have some amazing stories!" Ashleigh Evans - Homeless Outreach Officer
The post holder will work as part of county wide case work team; responding toStreetlink alerts, providing specialist advice through face to face interviews either within the office or surgery based environment or working closely with partner agencies, such as St Petrocs, Coastline and We Are With You.
The Homelessness Prevention & Engagement Outreach Worker (Rough Sleepers) will be at the forefront of the delivery of this service and will contribute to the promotion, development and improvement of a proactive homelessness prevention and relief service in accordance with the Housing Options pathway and contribute to the successful delivery of the Cornwall Rough Sleeping Reduction Strategy.
The key purpose of the team is to:
- To ensure that appropriate housing options and advice is delivered in a variety of formats to meet service delivery for all customers approaching the service in housing need
To provide high - quality homelessness prevention, advice and assistance to households who are homeless or threatened with homelessness - Thorough assessment and investigation of customers housing circumstances ensuring this is compliant with statutory duties and polices
Provide specialist housing advice to key client groups - Deliver service 7 days a week on a rota basis, with the post holder expected to work 1 in 6 weekends.
You will have a can-do positive attitude, seeking and using best practice from across the sector, valuing contributions from colleagues and service users alike.
You will regularly use reflective practice with your team to sense check service delivery.
You will have an agile, dynamic, creative and solution focused approach, which is tailored to the needs of the individual, employing a trauma informed and strengths-based approach.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check.
Please read the role profile for the full details of this role attached below in this advert
What you'll get in return:
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information:
Please note, we are unable to offer sponsorship for this role
The full role profile is attached here - Homeless Prevention & Casework Officer (Outreach) Role Profile
For more information or an informal chat about the role please contact (*Hiring Manager please provide contact details for queries)
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process.
Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.
About Us
Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council
We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.