Homeless Recovery Coordinator
Change Grow Live
Whitechapel Rd, London E1 1DN, UK
Published today
Temporary
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for a Homeless Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.
Where: Tower Hamlets
Full Time Hours: 37.5hrs per week
Full Time Salary Range:* £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours
Contract Type: Fixed term until 31st December 2026
*Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
Street Outreach & Engagement - Identify and build relationships with rough sleepers and beggars across various locations and times, including those who are disengaged from services.
Assertive Outreach & Support - Work closely with entrenched rough sleepers, encouraging engagement with services and providing rapid assistance.
Substance Use & Healthcare Access - Connect individuals with drug and alcohol support, mental health services, and other healthcare provisions.
Case Management & Housing Support - Oversee service users' treatment journeys, assist in hospital discharge planning, and collaborate with housing providers to secure appropriate accommodation.
Partnership & Multi-Agency Work - Act as the key link between CGL services, rough sleeping partners, hostels, shelters, the local council, and other support agencies to coordinate care and maximise opportunities for recovery.
Crisis & Emergency Response - Participate in monthly overnight street counts, unsociable-hour shifts, and emergency interventions during severe weather conditions.
Administration & Best Practice - Maintain accurate records, attend case conferences, and contribute to partner tasking meetings to ensure service users receive consistent and effective support.
About you:
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:
Fatima Ahmed | fatima.ahmed@cgl.org.uk | 07586276136
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for a Homeless Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.
Where: Tower Hamlets
Full Time Hours: 37.5hrs per week
Full Time Salary Range:* £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours
Contract Type: Fixed term until 31st December 2026
*Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
Street Outreach & Engagement - Identify and build relationships with rough sleepers and beggars across various locations and times, including those who are disengaged from services.
Assertive Outreach & Support - Work closely with entrenched rough sleepers, encouraging engagement with services and providing rapid assistance.
Substance Use & Healthcare Access - Connect individuals with drug and alcohol support, mental health services, and other healthcare provisions.
Case Management & Housing Support - Oversee service users' treatment journeys, assist in hospital discharge planning, and collaborate with housing providers to secure appropriate accommodation.
Partnership & Multi-Agency Work - Act as the key link between CGL services, rough sleeping partners, hostels, shelters, the local council, and other support agencies to coordinate care and maximise opportunities for recovery.
Crisis & Emergency Response - Participate in monthly overnight street counts, unsociable-hour shifts, and emergency interventions during severe weather conditions.
Administration & Best Practice - Maintain accurate records, attend case conferences, and contribute to partner tasking meetings to ensure service users receive consistent and effective support.
About you:
- Have a strong understanding of substance misuse issues and experience of working within a similar field
- Be an excellent communicator, both verbal and written with good IT skills
- Proactive and able to work on own initiative with excellent time management and prioritising skills
- Have a good working knowledge of mental health interventions, services, and good practice
- Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
- Ability to manage change successfully in a way that prioritises the needs of service users
- Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
- Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others
- 25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"
- Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:
Fatima Ahmed | fatima.ahmed@cgl.org.uk | 07586276136
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.