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Homeless Reviews Officer

North Yorkshire County Council
locationNorthallerton, UK
PublishedPublished: Published 4 days ago
Full Time
Salary: £22.20 to £24.46 per hour

Grade: L
Vacancy Hours: Relief
Contract Type: Relief
Location: Northallerton, North Yorkshire


We are seeking an experienced Homeless Reviews Officer to join our dedicated team and deliver an exceptional, legally robust review and appeals service.

The appointment is offered on a casual basis, and you will be offered work on a flexible "as required" basis. We anticipate in the region of 60 reviews a year.

What You'll Do

As a Homeless Review Officer, you will:
  • Conduct independent statutory reviews of housing decisions, ensuring compliance with the Housing Act 1996 Part 7 and other key legislation.
  • Provide expert advice on complex housing cases involving vulnerable individuals, including those with mental health issues or multiple needs.
  • Represent the Council in court, working closely with legal services to manage appeals and safeguard our reputation.
  • Liaise with internal teams and external stakeholders, such as solicitors, healthcare professionals, and housing providers, to deliver fair and transparent outcomes.
  • Identify areas for improvement in initial decision-making and help refine procedures to ensure quality and efficiency.
  • Promote best practices in homelessness prevention and case management.
What We're Looking For

We are looking for individuals with:
  • Expert knowledge of housing legislation, including the Housing Act 1996, Equality Act, Care Act, and Children's Act.
  • Experience in legal procedures, court work, and delivering frontline homelessness services.
  • Strong analytical and problem-solving skills to assess complex cases and provide sound, evidence-based decisions.
  • Excellent written and verbal communication skills to convey technical information clearly to various audiences.
  • A customer-focused approach with the ability to engage sensitively and effectively with individuals from diverse backgrounds.
  • Proven ability to meet performance targets in a high-pressure environment.
Why join us?
  • Purpose-driven work: Every decision you make has a tangible impact on people's lives.
  • Supportive team culture: You'll be surrounded by experienced and passionate housing professionals.
For an informal discussion regarding the position please contact: Claire.Willoughby@northyorks.gov.uk

Key Documents:

Job Description

Total Rewards Brochure

Key Dates:

Closing date: 20 th April 2026

Interview Date: W/c 27 th April 2026

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

Apply now