The Vacancy
Are you looking for a challenge where you are able to support the team to empower people every day to develop their skills and move towards independence?
Do you enjoy working in an environment where every day is different to the next?
Then this could be the role for you.
You will be working as part of a team at our Day Centre to support clients who are homeless or are in unstable accommodation.
You will love helping others, including clients and the staff team. Your positive attitude towards everyday tasks and towards others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations with support from the staff team.
MAIN RESPONSIBILITIES
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.
We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Our vision
To be a safety net for people in tough times and the springboard to a brighter future.
Our mission
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Our values
Everyone matters
We know we're stronger together
We do the right things, for the right reasons
We never give up
Our Benefits
Annual appraisals
Child care vouchers
Pension with life cover
Extra mile awards
Employee assistance programme
Shopping vouchers
Our Gallery
Previous Next
Are you looking for a challenge where you are able to support the team to empower people every day to develop their skills and move towards independence?
Do you enjoy working in an environment where every day is different to the next?
Then this could be the role for you.
You will be working as part of a team at our Day Centre to support clients who are homeless or are in unstable accommodation.
You will love helping others, including clients and the staff team. Your positive attitude towards everyday tasks and towards others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations with support from the staff team.
MAIN RESPONSIBILITIES
- Provide a welcoming environment for rough sleepers and those facing homelessness or who are living in unstable accommodation
- Provide sound knowledge of local services; signpost and refer clients as their needs are identified
- Have a sound working knowledge of professional safeguarding responsibilities, raise any concerns with the day centre team without delay
- Maintain the day centre's daily facilities including laundry and cleaning and gardening
- Provide practical support to clients in the Hub accommodation, including preparing rooms and welfare packs
- Provide 1-1 support for those in accommodation within the vicinity, including daily welfare checks, and respond to issues appropriately and efficiently
- Carry out health and safety checks of the building, and associated tasks such as fire alarm testing
- Manage difficult situations with clients, ensuring that they feel listened too at all times
- Any other reasonable duties required in the interests of the organisation
- Assist local authority and partners to engage with isolated hard to engage client,
- Practice in a non-discriminative and person centred approach,
- Have an understanding of the 'blue light principles' and how this approach benefits or clients.
- Managing conflict and being resilient to high emotions.
- Recognising physiological needs.
- Any other reasonable duties required in the interest of the organisation
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role
- Knowledge of the benefits system and tenancy legislation
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies
- Flexible approach to what is required from the role
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.
We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Our vision
To be a safety net for people in tough times and the springboard to a brighter future.
Our mission
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Our values
Everyone matters
We know we're stronger together
We do the right things, for the right reasons
We never give up
Our Benefits
Annual appraisals
Child care vouchers
Pension with life cover
Extra mile awards
Employee assistance programme
Shopping vouchers
Our Gallery
Previous Next