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Homeless Support Worker

companyTwo Saints
locationWokingham, UK
PublishedPublished: Published 4 weeks ago
Homelessness
The Vacancy

Full time, 37 hours a week. Working Monday to Friday between 9am and 5pm.

£23,775 progressing to £25,027

Housing First supports adults, who have high needs and histories of entrenched or repeat homelessness, to get a home of their own where they can regain stability, safety, and support. We work in partnership with the Council and housing providers to deliver intensive person-centred support and accommodation choices.

Our priority is to find safe, permanent housing that's suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals.

If you're passionate about working with individuals with complex needs and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

MAIN RESPONSIBILITIES
  • To assess the needs of each client, helping to develop their individual support plan to achieve their outcomes using the housing first principles
  • To produce and regularly review comprehensive client-based risk assessments
  • To manage a personal caseload of clients on a one-to-one basis
  • To provide intensive support to clients to manage and maintain their accommodation or achieve outcomes defined by the service specification
  • To mediate and or negotiate with existing housing providers to ideally prevent homelessness
  • To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
  • To liaise with colleges, training agencies, employers to help clients gain access to education, find work or maintain their benefit entitlement
  • To lead on client activities to help them gain practical skills such as cooking and housework, health and wellbeing
  • To support clients by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes
  • To challenge harmful behaviours and play an active role in encouraging people to come inside from the street, or to play an active part in sustaining their accommodation
  • To carry out housing management duties such as collecting service charges at various locations
  • To carry out drop-in sessions at designated locations
  • To support clients move on to suitable accommodation options and help with the practicalities of moving to new accommodation such as contacting energy suppliers
ROLE REQUIREMENTS
  • This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
  • This role will require you to work with clients on a one-to-one basis
  • This role will require you to work flexibly with some early morning and evenings necessary
  • This role will require you to lone work
  • This role will require a full drivers' licence and access to a vehicle
EXPERIENCE, QUALIFICATIONS/TRAINING, KNOWLEDGE, AND SKILLS
  • Previous experience working as a support worker and managing a caseload of clients
  • Strong communication skills, both verbal and written
  • Clear verbal and written English
  • Good keyboard skills for data inputting
  • Good working knowledge of Microsoft Outlook, Excel and Word
  • Confident and assertive manner
  • Ability to self-motivate as you will work on your own
  • Effective team working
  • Ability to respond calmly to crisis
  • Deal promptly with and effectively react to challenging situations
  • Have an interest and genuine concern for homelessness and related issues
Please see attached job description for a full list of role responsibilities and role requirements.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.

We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Our vision
To be a safety net for people in tough times and the springboard to a brighter future.

Our mission
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Our values
Everyone matters
We know we're stronger together
We do the right things, for the right reasons
We never give up

Our Benefits

Annual appraisals

Child care vouchers

Pension with life cover

Extra mile awards

Employee assistance programme

Shopping vouchers

Our Gallery

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