Homelessness and Housing Practitioner

Job summary

Join a team with a bold mission. At Swindon & Gloucestershire Mind, we are reshaping the landscape of mental health and emotional wellbeing across our communities and were looking for a compassionate, proactive Homelessness and Housing Practitioner to help lead that change.

This is a frontline role at the heart of a vital support system for people experiencing homelessness. You will work directly with rough sleepers identified within the borough, many of whom are living with complex mental health needs. Through person-centred wellbeing support, practical guidance, and strong partnership working, youll help individuals move towards greater stability, recovery, and independence.

If you are motivated by making a tangible difference, thrive in community-based work, and believe everyone deserves access to mental health support and safe housing, this is an opportunity to be part of meaningful, life-changing work.

Main duties of the job

In this role, you will work collaboratively with existing mental health services and a wide range of local agencies to ensure joined-up, effective support for young people transitioning between services. Youll play a key part in strengthening pathways, improving continuity of care, and helping individuals navigate services with confidence.

You will deliver evidence-based interventions that promote emotional wellbeing, resilience, and independence. By combining innovation with a person-centred approach, youll empower the people you support to build on their strengths, overcome barriers, and move forward towards positive life opportunities.

This is a role for someone who thrives in partnership working, is passionate about improving mental health outcomes, and is motivated by seeing the real-world impact of their work.

About us

Who we are

Swindon and Gloucestershire Mindprovide advice and support to empower anyone in our local communities experiencing a mental health problem. We campaign to improve services, raise awareness, and promote understanding.

Our Vision:We will not give up until everyone experiencing a mental health problem gets both support and respect. Swindon and Gloucestershire Mind creates services where people are recognised, valued and supported.

Our culture and values

You are joining a committed and skilled team and you will be working alongside people who are passionate about mental health care and support.

Our Values:

• SelflessnessWe will act in the best interests of the people we support.
• IntegrityWe will be principled in our work.
• ObjectivityWe will act and take decisions impartially and fairly, without discrimination or bias.
• AccountabilityWe will take responsibility for what we do and how we do it.
• OpennessWe will work and take decisions in an open and transparent manner.
• HonestyWe will be truthful and reliable.
• LeadershipWe will model Swindon & Gloucestershire Minds values and lead by example in demonstrating organisational behaviours.

Swindon & Gloucestershire Mind is committed to promoting equality, diversity and we ensure that we are an inclusive organisation, where diversity is valued, respected, and built upon. We are committed to compliance with relevant equality legislation, the Equality Act 2010, Codes of Practice, and relevant best practice guidance.

Job description

Job responsibilities

1. Deliver Person-Centred Support

• Support delivery of the outreach service for the Rough Sleepers Project, providing tailored mental health and wellbeing support.
• Arrange and deliver 1:1 wellbeing appointments for individuals accessing the service.
• Co-produce personalised wellbeing plans, rooted in the 5 Ways to Wellbeing, based on each individuals strengths, priorities and identified needs.
• Monitor and review wellbeing plans, offering additional guidance and adapting actions where needed.
• Promote resilience and recovery by supporting individuals to develop and maintain their own recovery plans.
• Contribute to wider organisational priorities and undertake additional duties across Swindon & Gloucestershire Mind as required.

2. Effective Collaboration with External Agencies

• Work closely with care coordinators and professionals within the NHS Swindon Recovery Team.
• Operate as part of a multi-agency team across sites including The Haven and Booth House.
• Attend monthly Rough Sleeper Panel meetings and other relevant partnership meetings.
• Participate in referral and handover meetings to ensure smooth transitions and continuity of care.
• Signpost and support individuals to access appropriate internal and external services, resources and up-to-date information.

3. Development and Promotion of the Rough Sleeper Service

• Lead and facilitate the Rough Sleeper drop in clinics, actively promoting sessions and encouraging engagement.
• Maintain a visible presence at partner sites, strengthening relationships and increasing awareness of the service.

4. KPIs and Data Excellence

• Accurately record, evidence and report outcomes in line with organisational standards.
• Meet agreed monthly targets relating to wellbeing plans and reviews.
• Capture, track and monitor performance using internal systems to ensure quality and accountability.

General Responsibilities

• Maintain strict confidentiality and accurate record-keeping in line with data protection and GDPR requirements.
• Contribute to effective system management, ensuring compliance with organisational policies and procedures.
• Undertake administrative duties, collecting and reporting data to demonstrate impact and outcomes.
• Adhere to legal, regulatory and health and safety requirements at all times.
• Build positive relationships with statutory and third-sector partners to strengthen collaboration and service reach.
• Keep up to date with relevant legislation, policies and quality standards, ensuring practice remains compliant and evidence-based.
• Contribute positively to team culture through active participation in meetings, supervision, appraisal and ongoing professional development.
• Work collaboratively with managers and senior leaders to support continuous improvement and organisational success.
• Champion the 5 Ways to Wellbeing model within all aspects of support delivery.
• Undertake risk assessments using the UK Mental Health Triage Scale (UK MHTS) to ensure safe, appropriate and responsive support.

Join our team and play a vital role in improving mental health outcomes for people experiencing homelessness, while growing your skills within a supportive and purpose-driven organisation.

Job description
Job responsibilities

1. Deliver Person-Centred Support

• Support delivery of the outreach service for the Rough Sleepers Project, providing tailored mental health and wellbeing support.
• Arrange and deliver 1:1 wellbeing appointments for individuals accessing the service.
• Co-produce personalised wellbeing plans, rooted in the 5 Ways to Wellbeing, based on each individuals strengths, priorities and identified needs.
• Monitor and review wellbeing plans, offering additional guidance and adapting actions where needed.
• Promote resilience and recovery by supporting individuals to develop and maintain their own recovery plans.
• Contribute to wider organisational priorities and undertake additional duties across Swindon & Gloucestershire Mind as required.

2. Effective Collaboration with External Agencies

• Work closely with care coordinators and professionals within the NHS Swindon Recovery Team.
• Operate as part of a multi-agency team across sites including The Haven and Booth House.
• Attend monthly Rough Sleeper Panel meetings and other relevant partnership meetings.
• Participate in referral and handover meetings to ensure smooth transitions and continuity of care.
• Signpost and support individuals to access appropriate internal and external services, resources and up-to-date information.

3. Development and Promotion of the Rough Sleeper Service

• Lead and facilitate the Rough Sleeper drop in clinics, actively promoting sessions and encouraging engagement.
• Maintain a visible presence at partner sites, strengthening relationships and increasing awareness of the service.

4. KPIs and Data Excellence

• Accurately record, evidence and report outcomes in line with organisational standards.
• Meet agreed monthly targets relating to wellbeing plans and reviews.
• Capture, track and monitor performance using internal systems to ensure quality and accountability.

General Responsibilities

• Maintain strict confidentiality and accurate record-keeping in line with data protection and GDPR requirements.
• Contribute to effective system management, ensuring compliance with organisational policies and procedures.
• Undertake administrative duties, collecting and reporting data to demonstrate impact and outcomes.
• Adhere to legal, regulatory and health and safety requirements at all times.
• Build positive relationships with statutory and third-sector partners to strengthen collaboration and service reach.
• Keep up to date with relevant legislation, policies and quality standards, ensuring practice remains compliant and evidence-based.
• Contribute positively to team culture through active participation in meetings, supervision, appraisal and ongoing professional development.
• Work collaboratively with managers and senior leaders to support continuous improvement and organisational success.
• Champion the 5 Ways to Wellbeing model within all aspects of support delivery.
• Undertake risk assessments using the UK Mental Health Triage Scale (UK MHTS) to ensure safe, appropriate and responsive support.

Join our team and play a vital role in improving mental health outcomes for people experiencing homelessness, while growing your skills within a supportive and purpose-driven organisation.

Person Specification

Qualifications

Essential

• GCSE/O Levels - grades 9-4/A*-C - in Maths and English or equivalent numeracy and literacy,

Desirable

• Trained in an allied field e.g., counselling, mediation, advocacy, or social work

Experience

Essential

• 1.Passionate Service Advocate
• We are seeking individuals who are passionate about delivering quality services and are dedicated to continuously adapting to meet the evolving challenges and changes in the field
• 2.Valuable Experience
• Relevant experience of working in any health, social care, or any related voluntary organisation setting.
• Experience and knowledge of working within mental health, supporting individuals experiencing mental health problems.
• Experience of working with young people.
• Experience of working with complex needs.
• Experience of providing 1-2-1 support via a variety of methods including over the telephone and face-to-face.
• Experience of working with people with learning disabilities and autism.
• 3.Skills and Abilities
• Demonstrated understanding of a range of skills and interventions related to wellbeing and recovery practices, including counselling and community signposting.

Person Specification
Qualifications

Essential

• GCSE/O Levels - grades 9-4/A*-C - in Maths and English or equivalent numeracy and literacy,

Desirable

• Trained in an allied field e.g., counselling, mediation, advocacy, or social work

Experience

Essential

• 1.Passionate Service Advocate
• We are seeking individuals who are passionate about delivering quality services and are dedicated to continuously adapting to meet the evolving challenges and changes in the field
• 2.Valuable Experience
• Relevant experience of working in any health, social care, or any related voluntary organisation setting.
• Experience and knowledge of working within mental health, supporting individuals experiencing mental health problems.
• Experience of working with young people.
• Experience of working with complex needs.
• Experience of providing 1-2-1 support via a variety of methods including over the telephone and face-to-face.
• Experience of working with people with learning disabilities and autism.
• 3.Skills and Abilities
• Demonstrated understanding of a range of skills and interventions related to wellbeing and recovery practices, including counselling and community signposting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Swindon & Gloucestershire Mind
Address

Swindon & Gloucestershire Mind

Sanford House

Swindon

Wiltshire

SN1 1HE

Employer's website