Homeownership Coordinator
Peabody Trust
United Kingdom
Published today
Housing / Neighbourhood management
Our Vacancy
Are you passionate about delivering exceptional service and making a difference? We're looking for a Homeownership Coordinator to be the friendly face and go-to expert supporting the team, our Leaseholders, Freeholders, and Shared Owners.
You'll have professional experience in a homeownership environment, able to manage customer enquiries and handle complex queries. You are resilient, have excellent communication skills, and are familiar with purchase order processes. Additionally, you possess strong IT skills, multitasking abilities, and proven data management experience.
What you'll be doing:
You're a natural communicator-confident, approachable, and professional. You've got a knack for solving problems and a passion for great customer service. Housing or propertyexperience? Even better!
Skills and experience you'll bring:
Here are just a few of the benefits of working at Peabody:
If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk
We may close this advert before the advertised closing date, depending on the number of applications received.
Interviews will be held the week commencing 28 July 2025
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Are you passionate about delivering exceptional service and making a difference? We're looking for a Homeownership Coordinator to be the friendly face and go-to expert supporting the team, our Leaseholders, Freeholders, and Shared Owners.
You'll have professional experience in a homeownership environment, able to manage customer enquiries and handle complex queries. You are resilient, have excellent communication skills, and are familiar with purchase order processes. Additionally, you possess strong IT skills, multitasking abilities, and proven data management experience.
What you'll be doing:
- Be the first point of contact for homeowner queries-helping residents get the answers they need.
- Support site visits, resident meetings and important tribunal cases.
- Help resolve queries and complaints with professionalism and care.
- Raising purchase orders, and keeping systems updated so everything runs smoothly.
- Manage Section 20 requests and observations, ensuring they are logged and allocated to the team, making sure we stay on top of legal timescales.
- Residents feel supported, informed, and valued.
- Smooth day-to-day running of our Homeownership Team.
- Payments made on time and suppliers set up correctly.
- Strong relationships with stakeholders that help deliver seamless services.
- Living and breathing Peabody values every step of the way.
You're a natural communicator-confident, approachable, and professional. You've got a knack for solving problems and a passion for great customer service. Housing or propertyexperience? Even better!
Skills and experience you'll bring:
- Strong communication (written and verbal).
- Housing or property experience.
- Resilient when handling complex resident queries.
- Organised, great at managing your time and deadlines.
- Confident using multiple IT systems.
- Experience in a similar role (managing section 20 requests, advising on homeownership queries, dealing with complaints etc)
Here are just a few of the benefits of working at Peabody:
- 30 days' annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk
We may close this advert before the advertised closing date, depending on the number of applications received.
Interviews will be held the week commencing 28 July 2025
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.